Richard Naylor, DO
Orthopedics
MercyOne Waterloo Orthopedics Care
2710 St. Francis Drive , Suite 319
Waterloo, IA 50702 Directions
4.7 out of 5
297 verified ratings
297 Ratings, 77 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jun 24, 2026
Good service
Jun 15, 2026
Excellent
Jun 4, 2026
Thank-you Dr Naylor and staff
Jun 2, 2026
Dr. Naylor gave me excellent care and the nurse practitioner I’ve seen twice is awesome.
Jun 2, 2026
All of the staff were very friendly, including nursing, receptionist . I get in pretty good time don’t half to wait.
May 28, 2026
Has done a great job on repairing both of my shoulders
May 14, 2026
If he cannot help with an issue, he will certainly refer you to someone who can.
May 14, 2026
Dr. Naylor is an excellent doctor and has the years and experience to treat all of his patients. He repaired my badly broken arm approximately 8 years ago and also repaired my grandson’s broken arm approximately 5 years ago. When it was time to get my total hip replacement done there was no hesitation to trust my surgery to Dr. Naylor.
Apr 29, 2026
Do not let Robin leave. She is the best. Dr. Naylor is very realistic when it comes to my care and tells me exactly what I need to know and answers my questions. My knees are beyond repair, so replacements are in my future, but he is helping me navigate the process of of preparing for that when the time comes.
Apr 28, 2026
Ver informed
Apr 21, 2026
To the point and polite.
Apr 15, 2026
Had rotator cuff surgery. The surgery went well and physical therapy ordered has been thorough and very productive. Dr. Naylor is an excellent orthopedist, personable and has an appreciated sense of humor.
Apr 15, 2026
Dr. Naylor was knowledgeable and thorough in his attempt to seek information about this condition with which I have been struggling for almost a year. He explained the results of the X-ray well, making sure I understood how things might proceed going forward. He also ordered further testing, based on his findings. That testing should serve to support the surgeon who finally gets my case in meeting my needs adequately.
Apr 14, 2026
Friendly and knowledgeable
Apr 14, 2026
Needed more time to talk to him, so got another appointment to do that. Not his fault or mine. I thought he was coming back in and nurse came instead and he was already with another patient. Nurse explained about procedure I might have.But I was easily able to get another appointment when I made sure I checked the info nurse gave and some I was sent and wrote down info I needed from doctor to make my decision.
Apr 13, 2026
Dr Naylor performed surgery on my daughter and came highly recommended. I was previously seeing another provider whom I perceived as surgery happy and offered no other treatment options. I requested my insurance to cover a orthopedic doctor not affiliated with Unitypoint. I knew who I wanted to see and Dr Naylor has provided treatment to avoid surgery for a few years and that has made me extremely happy. Now it has come to a point that knee replacement surgery is necessary and I have complete confidence in Dr Naylor as my surgeon.
Apr 9, 2026
The new shots in my left knee have been really amazing for the relief I have already gotten from the pain I was having. Thank you for the excellent offering of the new medication.
Apr 9, 2026
He is kind and caring and an excellent orthopedic surgeon!!
Apr 7, 2026
Felt comfortable
Mar 31, 2026
Great Doctor and team. I've used him for many years
Mar 26, 2026
I have always enjoyed my visits with Dr. NAYLOR and look forward to my total hip replacement by him in the end of May.
Mar 24, 2026
Kinda felt like I was just pushed through the system very quickly in every visit. I get the fact he may see a lot of patients. I do know that before my surgery I had called his nurse for a question that I had and they told me she would call back but no one ever called back. I also was told that after my surgery someone would call to check up to see how I was doing and that never happened. Maybe they don’t do that I don’t know but that’s what I was told by a nurse but that one is not a huge deal to me. Just thought I would bring that up.
Mar 24, 2026
Great Doctor
Mar 23, 2026
Excellent service
Mar 23, 2026
Great Dr. always there to help when needed.
Mar 23, 2026
The doctor is very knowledgeable ar what he does and if you get confused, you can go home and look it up because he told you what’s going on
Mar 12, 2026
always friendly and caring
Mar 9, 2026
Dr. Naylor is the best in his field. Iowa and Mercy One are blessed to have a physician with such an expertise and a passion for the care of his patient very dedicated physician and staff.
Mar 5, 2026
I trust his skills. He tends to be tightly wound and in a rush to get things done.
Feb 26, 2026
He listen and answered my questions. Very pleasant to talk to.
Feb 25, 2026
It went very well,
Feb 19, 2026
So glad he is my doctor.
Feb 12, 2026
He always explains everything to you.
Jan 29, 2026
I had a great experience and would definitely recommend him.
Jan 28, 2026
Appreciate the fast yet thorough
Jan 27, 2026
I get very specific instructions, of which I follow, and he stays atop of my condition.
Jan 22, 2026
Dr Naylor is availale when needed and quickly responds. THANK YOU
Jan 22, 2026
He couldn't have done better.
Jan 19, 2026
As previous mentioned we just appreciate his bedside manner and the care he truly has for his patients. Truly listens and doesn't just write off or dismiss pain as "part of healing" or a child "being weak or exaggerating" the pain
Jan 7, 2026
I was comfortable that I would be receiving the service care that was needed.
Jan 6, 2026
Everything has been great so far.
Jan 6, 2026
I trust him,!
Dec 30, 2025
Very helpful
Dec 29, 2025
Very easy to talk with, put me at ease. I like him.
Dec 22, 2025
I appreciate the expertise Dr Naylor had with my injury. I am glad he was on call when I had my accident!
Dec 17, 2025
Very good doctor with high experience
Dec 15, 2025
Felt comfortable with his assessment and his professionalism.
Dec 9, 2025
He's a great doctor
Dec 4, 2025
Takes time needed..Sometimes that is a lot. This time went quickly because I felt so much better, but said to check back if any problems arose.
Dec 2, 2025
Dr Naylor is one of the best in the game.