Lisa R Reno, FNP
Primary
1414 Cross Street, Suite 210
Shiloh, IL 62269 Directions
4.8 out of 5
176 verified ratings
176 Ratings, 82 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Oct 17, 2025
Was there anything that you feel was outstanding?
Lisa Reno
Oct 16, 2025
Was there anything that you feel was outstanding?
Everyone was very courteous and kind.
What could have been done to improve your experience?
Nothing, excellent visit
Oct 8, 2025
Was there anything that you feel was outstanding?
Dr. Reno
What could have been done to improve your experience?
Absolutely nothing.
Oct 7, 2025
Was there anything that you feel was outstanding?
Lisa
What could have been done to improve your experience?
Nothing at all.
Oct 7, 2025
Was there anything that you feel was outstanding?
I had contact with 3 staff members. Each of them d provided extraordinary service and care. .
What could have been done to improve your experience?
My visit was just fine as it was.
Oct 3, 2025
Was there anything that you feel was outstanding?
Everyone
What could have been done to improve your experience?
Nothing everything went well
Oct 3, 2025
Was there anything that you feel was outstanding?
No
What could have been done to improve your experience?
Multiple things. 1) Was taken back about 5 mins after my appointment start time. And then didn’t see my provider until about 40 mins after my appointment time. 2) The providers bedside manner was awful. I was establishing as a new patient. She was more focused on the documentation of the medical record than me. I felt very unwelcome and rushed.
Sep 30, 2025
Was there anything that you feel was outstanding?
Lisa and staff are always extraordinary in their dealings with me.
What could have been done to improve your experience?
I wouldn't change anything about the visit.
Sep 29, 2025
Was there anything that you feel was outstanding?
Lisa and all of her staff are excellent
What could have been done to improve your experience?
Nothing
Sep 28, 2025
Was there anything that you feel was outstanding?
Lisa is one of the best providers I’ve ever had.
What could have been done to improve your experience?
Can’t think of anything.
Sep 27, 2025
Was there anything that you feel was outstanding?
[Staff] and Lisa are always exceptional, they listen and make me feel heard and very dismiss my concerns or feelings. I love my primary team for the first time in a very long time!
What could have been done to improve your experience?
Nothing everything was great!
Sep 25, 2025
Was there anything that you feel was outstanding?
Lisa and staff was great as usual
Sep 24, 2025
Was there anything that you feel was outstanding?
Lisa Reno and all the staff are wonderful.
What could have been done to improve your experience?
You can’t improve on excellent. 😊
Sep 23, 2025
Was there anything that you feel was outstanding?
Staff and np
What could have been done to improve your experience?
Nothing
Sep 14, 2025
Was there anything that you feel was outstanding?
Lisa Reno, NP
What could have been done to improve your experience?
Nothing - I give Lisa 5 stars out of a maximum 5 stars for her professionalism, courtesy, listening skills, efficiency.
Sep 8, 2025
Was there anything that you feel was outstanding?
Lisa Rena was great.
What could have been done to improve your experience?
Nothing
Aug 25, 2025
Was there anything that you feel was outstanding?
Lisa Reno- thank you for listening to all my concerns. You make me feel I’m well taken care of.
Aug 21, 2025
Was there anything that you feel was outstanding?
Lisa Reno NP is exceptional! BJC is very blessed to have her!
Aug 20, 2025
Was there anything that you feel was outstanding?
Lisa is the best. If there was a higher rating than excellent I would give it. She listens and makes you feel you are a partner in your health care.
Aug 19, 2025
Was there anything that you feel was outstanding?
Lisa was very thorough and included me in all decisions regarding my care. She made me feel seen and valued
Aug 18, 2025
Was there anything that you feel was outstanding?
Lisa and all of her staff are great and they really care about people!
What could have been done to improve your experience?
Nothing
Aug 15, 2025
Was there anything that you feel was outstanding?
All of the girls were friendly and professional
Aug 14, 2025
Was there anything that you feel was outstanding?
n/a
What could have been done to improve your experience?
Visit was rushed. I felt for a first appointment. I wasn't really seen for what I came in for ultimately. However, we did go over a few things.
Aug 13, 2025
Was there anything that you feel was outstanding?
Yes, Lisa Reno
What could have been done to improve your experience?
Nothing comes to my mind.
Aug 12, 2025
Was there anything that you feel was outstanding?
Doc Reno was excellent and took care of all my needs and concerns. One of the best doctors ever. lol
What could have been done to improve your experience?
Nothing. Excellent visit
Aug 11, 2025
What could have been done to improve your experience?
My appointment was at 4, I got there by 3:45 like I was asked to do, but I wasn’t seen by Lisa until 4:35.
Aug 7, 2025
Was there anything that you feel was outstanding?
We have been with Lisa Reno for years. She and the staff are wonderful.
What could have been done to improve your experience?
You can’t improve on perfection.
Aug 7, 2025
Was there anything that you feel was outstanding?
My visits are always a very pleasant experience. Love the doctor and the staff.
Aug 6, 2025
Was there anything that you feel was outstanding?
Lisa Reno was excellent. I have a condition that doesn’t have one particular treatment for each individual.. She had done research for the treatment and talked to other doctors. She asked me which approach I’d like to pursue first rather than making me do it her was. She is very supportive. She is excellent.
What could have been done to improve your experience?
Nothing.
Aug 5, 2025
Was there anything that you feel was outstanding?
I love this medical group. They take time to really listen and rad through your records and make recommendations based on them.
What could have been done to improve your experience?
Nothing.
Aug 4, 2025
Was there anything that you feel was outstanding?
Everyone is always respectful, friendly and I am always seen in timely fashion.
What could have been done to improve your experience?
No complaints.
Aug 4, 2025
Was there anything that you feel was outstanding?
Everyone was very extraordinary to me
What could have been done to improve your experience?
Nothing
Jul 31, 2025
Was there anything that you feel was outstanding?
Always good service at this office
What could have been done to improve your experience?
NA
Jul 29, 2025
Was there anything that you feel was outstanding?
Lisa Reno is very attentive and helps resolve your options for getting well
What could have been done to improve your experience?
Nothing
Jul 27, 2025
Was there anything that you feel was outstanding?
Lisa was friendly and helpful as always.
What could have been done to improve your experience?
Nothing. Everyone was great
Jul 25, 2025
Was there anything that you feel was outstanding?
The office & staff work perfect together and answered all my questions
What could have been done to improve your experience?
Nothing
Jul 23, 2025
Was there anything that you feel was outstanding?
Lisa Reno is the very best. She is meticulous in everything that she does, she truly cares about me and I appreciate that. Without a doubt the best nurse practitioner I have ever had.
What could have been done to improve your experience?
Nothing.
Jul 22, 2025
Was there anything that you feel was outstanding?
Lisa
What could have been done to improve your experience?
Nothing
Jul 19, 2025
Was there anything that you feel was outstanding?
Everyone was doing their job.
What could have been done to improve your experience?
Nothing. Everything worked.
Jul 18, 2025
Was there anything that you feel was outstanding?
Lisa Reno was amazing. She always listens and offers multiple solutions. I love that she really listens. I really feel heard.
What could have been done to improve your experience?
Everything was great!
Jul 16, 2025
Was there anything that you feel was outstanding?
Because very nice staff and doctors
What could have been done to improve your experience?
Everything is good
Jul 16, 2025
Was there anything that you feel was outstanding?
Lisa is very good at explaining everything.
Jul 16, 2025
Was there anything that you feel was outstanding?
Lisa and staff have always been consistently kind and thorough. Reason I won’t go anywhere else for care.
Jul 15, 2025
Was there anything that you feel was outstanding?
Lisa Reno is exceptional. Very thorough, caring, thoughtful . The whole staff is wonderful from check in to check out. Thank you.
What could have been done to improve your experience?
N/A
Jul 11, 2025
Was there anything that you feel was outstanding?
Lisa Reno and her MA are wonderful . I look forward to my appointments knowing they will take of me in a professional manner.
Jul 7, 2025
Was there anything that you feel was outstanding?
The nurse was excellent, and Lisa Reno NP is excellent as well, she’s really nice and she listens and she cares about your health and helping you feel better in finding out what to do for you and what’s going on and how to help it, they’re all like that and I really like to place and I’m so glad that I found them to go to, and they can help me!
What could have been done to improve your experience?
Nothing, it was excellent
Jul 3, 2025
Was there anything that you feel was outstanding?
Lisa was very courteous and helpful during my visit. This was my first visit with Lisa as I am establishing as a new patient, since my previous doctor left the practice. Lisa was very thorough and answered all my questions.
What could have been done to improve your experience?
Nothing.
Jul 3, 2025
Was there anything that you feel was outstanding?
Lisa Reno and staff are the perfect team. Caring, professional and attentive
What could have been done to improve your experience?
So far don’t change anything
Jun 27, 2025
Was there anything that you feel was outstanding?
Miss Lisa is very nice and kind. She takes her time to listen and explains everything we need to know.
Jun 27, 2025
Was there anything that you feel was outstanding?
Lisa explained everything in great detail