Premier ER & Urgent Care - Waco
Emergency Medicine, Urgent Care
221 S Jack Kultgen Expy
Waco, TX 76704 Directions
4.7 out of 5
4,412 verified ratings
4,412 Ratings, 1,010 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Premier ER & Urgent Care in Waco is recognized for providing compassionate, professional, and knowledgeable medical care. Patients frequently mention friendly and attentive staff, effective communication, and smooth processes even during stressful situations. Many appreciate the thorough explanations and respectful treatment by doctors and nurses. While the overall experience is positive, a few comments note long wait times and occasional delays in services like ultrasound and radiology. The facility is preferred by some over other providers for its convenience and quality care. Cleanliness issues in patient rooms were rarely mentioned.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Feb 1, 2026
Great experience
Jan 25, 2026
I was so pleased and impressed with the entire process of my experience with Premier ER. I loved the ability to check-in online and basically make an appointment. I appreciated the ability to sign documents online ahead of time, all for the purpose of making the experience more efficient. The nurses and staff were very caring and understanding which really helped ease my mind. The doctor was extremely caring and knowledgeable, and made me feel better about the situation I was dealing with. Well done all around. This was a great experience. Thank you all!!
Jan 25, 2026
Excellent visit
Jan 23, 2026
I have used your facility several times now & I am so happy with your service. Every one of your medical staff is so friendly & helpful.
Jan 22, 2026
They were phenomenal helping me and my husband.
Jan 22, 2026
Everyone was very friendly and helpful.
Jan 20, 2026
Never had a better experience at an ER. Got us in quickly took time answering questions and very friendly atmosphere.
Jan 19, 2026
Quick easy and effective. Thank yall
Jan 18, 2026
Love coming here, always get excellent treatment!
Jan 17, 2026
Everything went perfect and more!
Jan 15, 2026
2nd time using service was timely and good.Thank you very much
Jan 15, 2026
The entire process was smooth and easy. Staff was professional, efficient and friendly.
Jan 13, 2026
We came in with our son not knowing he was diabetic, and the staff at Premier in Waco diagnosed him quickly and accurately, were honest about any limitations they had, and were efficient in making sure they had transport to McLane on the way as soon as possible.
Jan 13, 2026
Excellent attention and care
Jan 12, 2026
They took the time to listen to me and explain what was going on with me and for that I truly appreciate that.
Jan 11, 2026
I have never been so happy with the caring staff I
I received excellent care. Also they were fast and gave me medicine right in the office to help with my pain. I loved every single one of them. I highly recommend them!! Faster than Er., and more compassionate.
Jan 11, 2026
Just phenomenal- 10 out of 10 experience. Knowledgeable and extremely competent and kind to my daughter. Went above and beyond in explaining care and giving care to our daughter. Very thankful!
Jan 10, 2026
I like all
Jan 10, 2026
I hate writing good reviews for premier because I dont want it to start flooding with people because every time I go there they are quick and professional. I love going to Premier when we need medical care.
Jan 9, 2026
Excellent service
Jan 9, 2026
Everyone was professional and caring.
Jan 9, 2026
From the minute we walked in everyone was quick n efficient to get us signed in. The whole staff could not have been more welcome n helpful.
Jan 7, 2026
Excellent care from everyone
Jan 7, 2026
They have excellent care I would not go anywhere else I've been there quite a few times it's always been good
Jan 6, 2026
Top notch professional staff cannot give high enough praise. Patient was awed with whole process
Jan 6, 2026
Everyone was very kind and listened. It was on a holiday and a very busy time.
Jan 5, 2026
Best URGENT care in Central Texas
Jan 5, 2026
The nurse was extremely caring and very nice.
The Dr. was very efficient and didn’t keep me sitting there too long.
Jan 4, 2026
Speed of service and excellent care!
Jan 4, 2026
I was called back pretty quick after registering. The dr. gave me some antibiotic prescriptions to fill in case my symptoms got worse to prevent another trip to urgent care. She asked me if there was anything else I needed.
Jan 4, 2026
Nice people. Quick service. Got answers. Told options. Nice people.
Jan 4, 2026
Professionalism and compassionate caring throughout the entire visit.
Jan 3, 2026
The staff is great and Dr. Burns is very thorough and he genuinely cares.
Jan 3, 2026
All the staff was very nice!
Jan 3, 2026
Everything was wonderful but the wait was very long.
Jan 1, 2026
The whole process was outstanding!
Jan 1, 2026
Todd was amazing he really took care of me. Got me a warm blanket before I asked, helped my son in law and get me in and out of car, kept me informed all through the time I was there and I was in a lot of pain. Dr Uptergrove was great as well, he explained the X-ray results to me and next steps. If I had to go somewhere again this would be the place!
Jan 1, 2026
Very professional and polite
Dec 31, 2025
I was seen by Brittney zipperlan and she was amazing all the way around. She was knowledgeable, quick and efficient ( not rushed at all though) and friendly. She had a great disposition about her too that made me feel very comfortable . Definitely the beat I've seen at an urgent care or premier .
Dec 31, 2025
I have had diverticulitis for years and he gave me information that I have never heard before! So helpful
Dec 31, 2025
3 rd time I've used. They listen and are very receptive to your complaints.
Dec 30, 2025
Very helpful & friendly.
Dec 29, 2025
Not only did they treat her for upcoming days, but relieved her pain on site, which I greatly appreciated.
Dec 29, 2025
Best urgent care I ever received.
Dec 29, 2025
Excellent care through out whole visit.
Dec 28, 2025
Pick in and out. Knowledgeable staff Friendly staff.
Dec 28, 2025
Every thing from checking in to waiting in the room and receding care, to discharge. All went smoothly and easily and they were all very kind
Dec 28, 2025
Very Easy
Dec 28, 2025
Every thing was great
Dec 27, 2025
My son told me about this facility. He has had to use this Urgent Care a few times, and they helped him with his allergic reactions and medication.
I was surprised though, that I was not tested for Rhinovirus as my husband had it as well as strep throat. I tested positive for strep throat and given a prescription. Thank you!