Premier ER & Urgent Care - Waco
Emergency Medicine, Urgent Care
221 S Jack Kultgen Expy
Waco, TX 76704 Directions
4.7 out of 5
4,492 verified ratings
4,492 Ratings, 1,189 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Premier ER & Urgent Care in Waco is recognized for providing compassionate, professional, and knowledgeable medical care. Patients frequently mention friendly and attentive staff, effective communication, and smooth processes even during stressful situations. Many appreciate the thorough explanations and respectful treatment by doctors and nurses. While the overall experience is positive, a few comments note long wait times and occasional delays in services like ultrasound and radiology. The facility is preferred by some over other providers for its convenience and quality care. Cleanliness issues in patient rooms were rarely mentioned.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Apr 25, 2026
3rd visit. Every time it was the best I could ask for
Apr 24, 2026
All staff, mainly doctor, was efficient, friendly, and discharge was quick.
Dr Beatty was excellent in her skills.
Apr 22, 2026
quick to get you looked at, it’s so much better than sitting at the hospital
Apr 22, 2026
Great service and professional and caring staff
Apr 18, 2026
Efficient, kind, knowledgeable
Apr 18, 2026
Dr showed true concern and was understanding
Apr 18, 2026
The time was a little longer than I would have liked but it was quicker than going to the emergency.
Apr 18, 2026
First nurse didn't seem confident in her training and had to get someone else to do IV.
Apr 18, 2026
They helped me control pain and gave meds for the problem
Apr 17, 2026
It was fine
Apr 17, 2026
They were tremendous in helping me get the
care I needed when I went in.
Apr 17, 2026
As soon as I walked in, I could tell I’d be treated with care and kindness. The staff were friendly, knowledgeable, and listened attentively. I felt that my concerns were not only heard but measures were taken to ease them.
Apr 16, 2026
Noel went above and beyond and was super helpful and friendly to every single person that came in while
I was there
Apr 16, 2026
Just took longer than I thought 6:30 to9:30. But the staff and the health care professionals were very helpful and nice.
Apr 16, 2026
They were accurate and professional.
Apr 16, 2026
I like the fact that they get you in and out very quickly. The staff is very nice and caring.
Apr 15, 2026
Dr was great and staff was great.
Apr 15, 2026
Premier has always done a good job in past visits and are always friendly
Apr 15, 2026
The Medical Assistant was very knowledgeable and was caring and considerate. The nurse on duty was condescending, rude and seemed irritated by my answers. When I told her I could not swallow (because of the strep throat) she snipped back "How do you expect to swallow your medicine?" Her answers were very short and clipped.
Apr 13, 2026
My son was seen right away and the entire care team was kind and helpful
Apr 13, 2026
Very good.
Apr 13, 2026
Everyone was kind and compassionate. I didn't wait long, and everyone was efficient.
Apr 12, 2026
We were visiting Waco from out of town. The entire staff made it easy and quick to get care an get a solution started. No one wants to visit urgent care on vacation but this was a painless experience from start to finish.
Apr 12, 2026
This was my second time there this time was a great experience with the Dr. and staff very friendly great comunication with my procedure medication and instructions after visit I def. Will recommend Premiere Urgent Care.
Apr 11, 2026
My attending nurse and my doctor were fabulous. They listened to my concerns with care and concern. I hope that I will not need any ER/Urgent care services anytime soon, but if I do, I will only go to Premier!
Apr 11, 2026
I was AKI. They did several tests & got me admitted straight into our Ascension Providence Hosp Waco, Tx. Awesome, awesome clinic.
Apr 11, 2026
Wonderful experience from the time I walked in. Friendly professional service. Couldn't have gone any smoother. Thank you
Apr 10, 2026
Excellent, caring and efficient care from the Doctor and Staff.
Apr 7, 2026
The staff was incredibly attentive, compassionate, and professional, making a stressful situation feel manageable from the moment I walked in. The care I received was prompt, thorough, and truly exceptional, I couldn’t have asked for a better experience.
Apr 6, 2026
I was late in submitting a refill request for one of my seizure medications. i checked with the pharmacist for options. he suggested an urgent care clinic could write for emergency supply RX until the neurology office reopened. everyone was so kind and understanding.
Apr 6, 2026
shirt wait time, great doctor, nice staff
Apr 6, 2026
Everything! They were all so very professional and kind.
Apr 4, 2026
The whole process was fast and easy
Apr 4, 2026
Great service!!
Apr 4, 2026
Everyone treated me with genuine care I truly appreciate it
Apr 4, 2026
We are always impressed with care Premier provides and continue to recommend when the opertunity presents itself.
Apr 4, 2026
Everyone was very friendly and caring.
Apr 4, 2026
It was a great all around visit
Apr 2, 2026
They took great care for me and not long of waiting
Apr 1, 2026
Doctor did not examine for sickness. Gave a steroid shot and dismissed. Symptoms continued, so when I got home I went to local GP and was determined to have major sinus infection.
Mar 30, 2026
Wonderful place if you can afford it or if they actually accept your insurance.
Mar 30, 2026
#1 place
Mar 29, 2026
The doctor and staff at Premier River efficient, courteous, and I was much better off when I left the place then as I came in
Mar 29, 2026
Visit was all good ..
Mar 29, 2026
the best place to get care.
thank you
Mar 28, 2026
Went smooth. They were great! Got me right in and tested me, etc. Doc sat down and had a good conversation with me. All good
Mar 27, 2026
I was so pleasantly surprised at the experience I had at your center. The girl at the front desk was very kind and helpful and then the doctor was very smart and caring and communicate communicated very clearly. What was going on with me.
Mar 26, 2026
I had an accident where a horse tried to trample me, so I felt I needed an x-ray (I have osteoporosis). I was in a lot of pain and did not want to go to the hospital ER and wait for hours. Premier was the best choice in my case.
Mar 26, 2026
Ginny is a really good receptionist.
Mar 26, 2026
We were there on Saturday 3/21 mid-afternoon & could not have felt better about it. What especially stood out was the staff. The woman at the front desk, the tech who was with us briefly, & most especially Dr. Beatty and the nurse, Gage. The staff members were fantastic & the visit overall went as a trip to urgent care could go.