Premier ER & Urgent Care - Waco
Emergency Medicine, Urgent Care
221 S Jack Kultgen Expy
Waco, TX 76704 Directions
4.7 out of 5
3,485 verified ratings
3,485 Ratings, 651 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jul 24, 2025
Great job!
Jul 21, 2025
Great experience.
Jul 20, 2025
Every time my husband and I have received medical care from this facility has been very caring , professional and friendly. Dr. Burns and his assistants are all very proficient.
Jul 20, 2025
The availability of so close to where I live and took me in as soon as I got there no CRS two to three hour wait that's the first time I've ever been there to Mercy room where they took you right away 10 minutes
Jul 20, 2025
Shane Moore and assisting student were great!
Jul 20, 2025
I feel like I was well taken care of. It was busy and I had to wait a few hours but I was not in pain and the nurse stopped the bleeding so I didn't mind the wait
Jul 20, 2025
It was a great experience both days . Thanks
Jul 20, 2025
Had large, fluid filled sac on elbow. It was painful and sensitive. I expected aspiration and follow on antibiotics. Only antibiotics were prescribed. In the middle of the night, before I was able to fill my prescription, the infection blew through the skin leaving
blood and pus everywhere. He is taking the meds after the
Jul 19, 2025
Front office personnel was patient with me. I didn't have my insurance card with me, and I was barely able to stand. I sat down, got the phone number to my insurance company and wrote down the member number. Everyone was helpful, patient, listened, and knowledgeable.
Jul 19, 2025
Very warm and caring atmosphere and kind people working there.
Jul 19, 2025
Good Receptionist, Good Physician and the last Nurse too.
Jul 18, 2025
The doctor was very efficient, but I was told I would be prescribed medication and the prescription never reached the pharmacy.
Jul 18, 2025
I drove myself and the staff noticed me not being able to get into the building and hurried out with a wheelchair.
Jul 17, 2025
I felt like everyone listened to me. The staff was welcoming and professional. My situation was resolved quickly, and I am very grateful for such a wonderful staff.
Jul 16, 2025
The entire staff was friendly and answered all the questions I had.
Jul 16, 2025
visit was better than normal because was not busy on a Tuesday morning in July. I recognize that ebbs and flows with the illnesses.
Seems like you should need less information about those of us who frequent your clinic more than our primary. i understand the need for updates but I think I have to fill out patient information every time including medicines. i forgot to write one down but it showed up on the sheet so it was in your system - i just forgot to put it on the form this time.
Jul 16, 2025
I did not realize that my insurance only provided in network services for urgent care at your clinic not emergency services. I feel that is something I should have been made aware of and sent on down the road to the ER. I appreciate the great care I received, but now I will owe way more due to it being out of network.
Jul 16, 2025
Kind,
Jul 16, 2025
Perfect experience
Jul 16, 2025
The NP was awesome
Jul 15, 2025
All care providers were friendly and very competent. Took great care of me.
Jul 15, 2025
Incredible staff behind the doors! Everyone was very polite and took my pain very seriously. I appreciate the staff so much!
Jul 15, 2025
The NP was great. What I did not like was we never saw a DR. I don't feel the right decisions were made and should have seen a Dr.
Jul 15, 2025
This was the best Urgent Care Facility I've ever been to. It was amazing how smooth and efficient it went. Great and friendly staff who cared.
Jul 15, 2025
Very please with the doctor & assistant. Doctor was very concerned about my mom.
Jul 15, 2025
The entire staff was helpful & the process went smoothly!!
Jul 13, 2025
Everything was taken care of
Jul 13, 2025
I am pretty disgusted in the hygiene practices. The patient room I was in did not even have a working soap dispenser and no sanitizer. The soap bottle actually had a date of 2023 on itso it has not been functional for a long while. The nurse/medical assistant that took me back to my room and collected my swap culture did not wash or even put on gloves. I am more likely to be sick now after this visit than I was walking in.
Jul 13, 2025
My Physician was extremely knowledgeable and communicated his vast knowledge of bone and blood infection in a way that was easily understood even when I was in an extreme level of pain.
Jul 13, 2025
Keep up the good w ork!
Jul 12, 2025
The visit was wonderful! All staff were kind and so patient with my son. We felt welcomed and cared for. What could have been a very stressful/scary situation was peaceful and calm because of their great staff!
Jul 12, 2025
Everyone I had contact with were so very kind nice pleasant. I would come again if I needed to.
Jul 11, 2025
I love that the nurse brought me a warm blanket while I was there.
Jul 11, 2025
Just that the front desk receptionist/ first person I talked too upon entry, first made me feel nervous because of my out of state insurance, then again when she came into the exam room with the nurse, she made it obvious to the nurse that I had a green clipboard, which made us all look at her weird, basically saying that I was uninsured for the appointment, and that when I felt very uncomfortable, I explained that I would be willing to pay cash when billed, but she kind of brushed it off making me feel uncomfortable.
Jul 11, 2025
We appreciate you.
Jul 11, 2025
Great job as always
Jul 10, 2025
Very pleasant visit got Mr in and out within 45 to 50 minutes. Thank yall very much Dr. Shane was awesome I think that was his name correct this if not! :)
Jul 10, 2025
dr very thorough
Jul 10, 2025
Excellent care!
Jul 10, 2025
Dr LebLanc was terrific
Jul 10, 2025
I had an exelente experience at this place.
Jul 9, 2025
The nurse who treated me was very friendly and very professional.
Jul 9, 2025
Compared to other clinics/emergency rooms, the process was very easy, and the staff was very helpful.
Jul 8, 2025
Amazing people. They're honest and they truly look out for their patients well being. I'll happily come back here and I tell everyone to go ro them.
Jul 8, 2025
I immediately began receiving care as soon as I entered the building. The staff was highly skilled and very friendly. Ten years ago, our son had a great experience when he was suffering from his appendix. I recommend this facility frequently.
Jul 8, 2025
Dr called and told them meds werent giving me and relief told me to take otc meds when PA told me if this med didnt work to call and they would send in ibuprofin 800 mg
Jul 7, 2025
I was helped with urgency and felt such confidence with the medical team. I highly recommend Premier Urgent Care they are thorough and they really do care.
Jul 7, 2025
Everyone was so nice and really helped me. Had a very good experience there. Highly recommend this place! Thanks
Jul 5, 2025
Visit was prompt, and the Dr had wonderful bedside. My only complaint is that the pharmacy only received half of my prescription.
Jul 5, 2025
Dr. Daniele and the nursing staff were rally excellent. Focused, concerned, able to really be helpful. I wish there were an opportunity to do at least some follow-up with this doctor and staff.
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