Premier ER & Urgent Care - Waco
Emergency Medicine, Urgent Care
221 S Jack Kultgen Expy
Waco, TX 76704 Directions
4.7 out of 5
4,341 verified ratings
4,341 Ratings, 1,265 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Premier ER & Urgent Care in Waco is recognized for providing compassionate, professional, and knowledgeable medical care. Patients frequently mention friendly and attentive staff, effective communication, and smooth processes even during stressful situations. Many appreciate the thorough explanations and respectful treatment by doctors and nurses. While the overall experience is positive, a few comments note long wait times and occasional delays in services like ultrasound and radiology. The facility is preferred by some over other providers for its convenience and quality care. Cleanliness issues in patient rooms were rarely mentioned.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Jun 8, 2026
Very friendly
May 25, 2026
In and out in 3.5 hours including imaging and labs. Received my diagnosis and the prescriptions to treat and on my way.
May 25, 2026
We had a very long wait.
May 24, 2026
Had been to my primary care Dr 2 times with no results. Felt Better an hour after leaving your office
May 24, 2026
The whole experience went well. We couldn’t have asked for better. 100% professional!!
May 24, 2026
Everyone was so sweet! Front desk, nurse, and doctor. I was feeling significantly better by the next morning.
May 24, 2026
The registration process was very quick, the nurse showed a definite integers in my issue, an eye infection, and the doctors throughly discussed my issus and prescribed medication that took care of me.
May 24, 2026
Everyone was excellent
May 24, 2026
I had excellent care yesterday. My wait to see the doctor was maybe 10 minutes. Everyone was so professional and friendly. . I’m so thankful Dr. Beatty was my doctor.
May 24, 2026
I was visiting the San Marcos area from another state & I found all the staff I interacted with to be kind, knowledgeable, and comforting. I was helped quickly & efficiently without ever feeling rushed, I really appreciate all the staff who helped me, thank you
May 23, 2026
I went in after a fall in which I cut my hand. Got 13 stitches. Your staff was extraordinarily kind and helpful to me. Everyone dealt with me with great respect and care. I recently went to a different urgent care for something else and found it less than suitable. I will definitely come back to this one if I should need to.
May 23, 2026
The staff got me in quickly and began accessing my issue. After blood work and scans, my problem was diagnosed.
May 23, 2026
Pleasant and patient staff.
May 23, 2026
It was all good
May 22, 2026
Great service, they were very patient and friendly with my toddler. The doctor was very knowledgeable and a great listener.
May 22, 2026
Very thorough. The dr. Was knowledgeable and took my concerns into consideration.
May 22, 2026
My first time herein and everything went smooth
May 22, 2026
Entire staff was professional, courteous, and knowledgeable. I received wonderful care!
May 21, 2026
The staff is amazing, they all took very good care of me.
May 20, 2026
I have found all the staff from physicians down to be very pleasant friendly and knowledgeable. I have always felt safe here and received excellent medical care. Highly recommend Premier care to anyone. Thanks for taking care of me????
May 20, 2026
Judy, the radiology tech, was great. She was competent, friendly, reassuring.
Dr. LeBlanc was just outstanding. He listened attentively to all that I said. He was thorough in his initial evaluation and the tests he ordered. He explained clearly why he took the steps he did. He included my wife in the conversation. And the big item? He treated me, the patient, and not just an array of cardiac anomalies. If you'll excuse the pun, I'd go back to him in a heartbeat.
May 20, 2026
The entire staff was wonderful. Facility was clean and smelled nice. The visit was thorough but quick.
May 19, 2026
Great experience
May 19, 2026
Very kind, attentive, and efficient!
May 19, 2026
Easy in and easy out
May 19, 2026
Every time I visit Premier, I am treated with the upmost respect! Angela, Jared, Judy and Dr Leblanc were amazing!
May 18, 2026
These people are fantastic. From the minute we brought our mother in which she has dementia they took excellent care. The doctor even pushed her wheel chair out to the car and placed her in the front seat himself. I cannot say enough good about this whole place.
May 18, 2026
Excellent care and attention! Dr LeBlanc went above and beyond to make sure we were well taken care of! The nurse, tech, and sonographer Derrick were all very kind. Thank you!
May 18, 2026
Very wonderful experience.
May 16, 2026
The efficiency of the staff, and thers concerns
May 16, 2026
The woman who took my information and helped discharge me was super helpful and kind. She should get a raise!
May 16, 2026
I have never been disappointed with the service or the care that was given to me by your medical team. I rate them above Scot&White.
May 16, 2026
The front desk woman was wonderful. I think her name was Shara or something like that. Fantastic.
May 16, 2026
They diagnosed a problem which required
surgery and made all necessary arrangements
with the hospital to be transferred smoothly.
May 16, 2026
All were friendly, caring, and very helpful.
May 15, 2026
Very profressional
May 15, 2026
Everyone was very pleasant and professional . Made a bad situation much more tolerable
May 14, 2026
Excellent service! Friendly staff! Great experience!
May 14, 2026
Very professional and caring. Even though my situation was critical, it was not necessary for me to see the doctor. The nurse practitioner did an excellent job of handling the situation (even though I'm sure he was consulting with the doctor behind the scenes.)
May 14, 2026
Dr. Beatty and the nursing staff (Dustin and Andy) were outstanding.
May 14, 2026
Dr Batey treated my 3 year old with so much courtesy and patience. She made getting a forehead boo boo glued together as pleasant as possible. Jay was also super friendly and kind!
May 13, 2026
The physician who administered my care was very knowledgeable and very friendly and very professional. One of the best emergency medicine doctors I’ve had in this type of setting.
May 13, 2026
The Doctor was very empathetic and understanding of the pain I was going through. He talked me through the procedure that he did and made me feel better about what I had to go through. I’m very thankful for this facility and the skilled staff that helped me.
May 13, 2026
These people were complete professionals. They
Made the experience better than it was looking.
May 12, 2026
The entire team did an amazing job, definitely helped me get through what I was experiencing.
May 12, 2026
Once we made it back to treatment room, everyone was very caring and knowledgeable.
May 12, 2026
Everything was great. From checking in and being treated and discharged.
May 12, 2026
Doc and nurse were quick at working on my pain level
May 11, 2026
Shane was wonderful
May 11, 2026
The service was amazing at the front desk and the Doctor was very educational with my family.