Premier ER & Urgent Care - Waco
Emergency Medicine, Urgent Care
221 S Jack Kultgen Expy
Waco, TX 76704 Directions
4.7 out of 5
3,391 verified ratings
3,391 Ratings, 572 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jul 10, 2025
Excellent care!
Jul 2, 2025
Great customer service
Jun 22, 2025
Great staff who took care of my son with care.
Jun 22, 2025
Took to long for Dr to come back in with xray results. Seemed like results were in quick and we have to wait over an hour to get them.
Jun 22, 2025
Everyone very kind, caring and compassionate
Jun 22, 2025
We were very impressed with our visit for our 5 month old baby! We're so grateful!
Jun 21, 2025
This was my second visit in the past year. My high evaluation is based upon the excellent services I received at Premiere ER and Urgent Care. Every staff member treated me with a high degree of professionalism. My visit there was much more stress free than most other medical facilities. Dr. Daniell, MD ordered testing, and diagnosed my injury in a timely fashion. He was compassionate and provided a detailed explanation of what I needed to do to treat the injury. My thank to everyone at this exceptional facility for your care.
Jun 21, 2025
I was charged a $50.00 fee this time. I have never been charged that before and when I inquired about it the woman at the front desk ignored me. I didn't mind paying it but just wanted an explanation, but did not get it.
Jun 21, 2025
It was such a pleasant and easy experience that I was not expecting.
Jun 20, 2025
Really liked our male nurse Dustin who was kind & calming to my husband.
Jun 20, 2025
Dr was compassionate, non-judgemental, and had a good sense of humor when appropriate
Jun 20, 2025
I came in for 2 months of battling allergies, I needed a steroid shot. This was the fastest visit I have ever had. The attitude was let's get you treated and on your way. Everyone was so friendly and professional. I had the sweetest girl that gave me my shots, she was so concerned that I might have pain and explained every detail. She did an excellent job! This is the only urgent I have ever been to, I believe over 10 years. Always a positive experience!
Jun 20, 2025
I was very satisfied with the care that I received from both the Nurse Practitioner and the doctor.
Jun 20, 2025
Best hospital in Waco they know how to take of you!!!
Jun 18, 2025
Dr was very kind and listened to my 8 year old daughter's concerns and questions and answered her questions with care. I really appreciated that!
Jun 18, 2025
Best place to go for medical needs
Jun 18, 2025
Everyone was wonderful accept for one person and I would have still given a perfect score had my pcp received a report that actually had the exam information in it. Instead, it read as if I had a minor incident with no pain. So NOT true
Jun 17, 2025
Very friendly and professional
Jun 17, 2025
Drs. Leblanc gave me EXELent care. Called me several
Times to get prescriptions though. Extremely knowledgeable! Friendly too. Caring
Jun 17, 2025
More privacy at registration.
Jun 16, 2025
I was asked to pay before I got inspection, which was somewhat sad.
Jun 16, 2025
My only issue was how dismissive the discharge Nurse was very rude to be honest, everyone else was great
Jun 16, 2025
We appreciate the entire staff. They helped us every step of the process for getting my 3 year old son stitches. They made it as easy as possible, were very friendly, supportive, knowledgeable and knew how to address everything. They took great care of him!
Jun 16, 2025
All aspects of care were professional.
Jun 15, 2025
Been at this location multiple times and haven't ever had an issue. Always refer this place to family and friends!
Jun 15, 2025
Everyone was great. From checking in to checking out.
Jun 15, 2025
Paige (radiology) and Dr Uptgrove treated me with compassion even though they were busy. I was in so much pain and they were caring and efficient. My nurses were great as well. I will never go anywhere else. THANK YOU!
Jun 14, 2025
The facility was super nice and clean. All of your staff were very friendly and helpful. My problem was taken. Are of and they answered all of my questions. It was a great experience overall.
Jun 13, 2025
My ordinary health provider does not have in house X-ray. a big advantage to have it all in one place at one time!
Jun 13, 2025
It was excellent.
Jun 13, 2025
The facility is clean, close, and efficient. The team is polite and some are even friendly. The doctor was nice, but gave me false hope. My problem has gotten worse. I spoke with staff from another facility that told me not to expect real results for up to two weeks and maybe longer.
Jun 13, 2025
doctor referered to uraloist and had stone removal surgeory the next morning. The doctor open in his explaination and very caring demeaner
Jun 13, 2025
I work for a different healthcare organization and Premeier ER has restored some faith in healthcare that I have lost since Covid. Do y'all need a lab person?
Jun 12, 2025
Very professional.
Jun 12, 2025
From the moment I walked in till I left, everyone and everything was absolutely exceptional. And not only was Dr Jon Daniell professionally knowledgeable about my condition, he has a great sense of humor that matches his great looks. (Very attractive)
Jun 12, 2025
I very much appreciated the great care from nurse Todd and Dr Danielle (spl?)
Todd was fantastic hit the IV first timea big deal!
And Dr D's great advice helped me find out the true cause of my problems, thank the Lord
God bless you all and all staff for the work you do.
Jun 12, 2025
The best Urgent care there is. Every one was friendly. I felt they cared about what was going on with me. Thank you
Jun 11, 2025
Until January I was unaware of your capabilities. When my husband was referred to y'all in January by our primary care doctor and y'all determined he needed to be admitted to Providence for urgent gall bladder surgery, y'all made the entire process very easy. It was a no brainer where I was going to go. I tell everyone about y'all now.
Jun 11, 2025
Great job! Quick, quality care!
Jun 10, 2025
I asked if they could do what I needed before I checked in. I was assured that they could only to be told by the nurse that they couldn't. They charged me 130.00 for absolutely nothing.
Jun 10, 2025
No waiting time. Very respectful staff. Great care.
Jun 10, 2025
YOU GUYS ARE GREAT. SO HAPPY TO HAVE YOU IN THE AREA. YOU FOLKS PRACTRICE GOOD QUALITY MEDICINE IN A RELAXED SETTING WITH VERY LITTLE WAIT TIME
Jun 10, 2025
Everything was great. Received information from the doctor that I didn't know and can use in the future.
I need a copy of my bill, please. I can't find it in my email.
Jun 10, 2025
I've never been treated better by healthcare staff in my life. Also this is the first time I haven't had to educate providers on my health conditions. I don't live in Texas so I wish I could pack Diana and Dr. Beatty in my luggage and take them home with me. Thank you both for your attentiveness and care. Usually providers see a fat girl and just blow me off, even in the emergency room. Thank you both so much.
Jun 9, 2025
sometimes takes to long, sometimes I get liquid medicine when I prefer pills, I don't always get. medicine when I feel like I need it
Jun 9, 2025
In & out quickly. Registration was quick, friendly & informative. She was professional & answered all my questions.
Jun 9, 2025
It is wonderful to walk in without an appointment and be seen quickly by very professional staff. They were all very friendly and understood my symptoms and readily assessed the needed treatment. I have been here many times over the years and this facility is always awesome!
Jun 8, 2025
It was a good experience overall, but my ears are still plugged up.
Jun 7, 2025
From the moment I walked in the door I felt welcomed. I was not feeling well at all and I was worried about whether or not I could be seen. I was greeted when I walked in the door and because I was there early I was able to register and be seen very quickly. The nurse and doctor listened to my description of what was going on and took action very quickly. I was very impressed by the friendly staff and how attentive they were. I was also impressed by how clean the facility was.
Jun 6, 2025
I was in Waco on vacation. A police officer suggested Premier ER , so i Googled Premier, read the reviews and made my way to the nearest one.
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