Premier ER & Urgent Care - Waco
Emergency Medicine, Urgent Care
221 S Jack Kultgen Expy
Waco, TX 76704 Directions
4.7 out of 5
3,613 verified ratings
3,613 Ratings, 710 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Aug 24, 2025
Great visit.
Aug 24, 2025
Everyone was great. I hope I don't have to see them again for obvious reasons but if I do I won't dread it
Aug 24, 2025
The wait time was reasonable.
Aug 23, 2025
Everyone was professional, new their job, well dressed, informative and did not push medicine on me. Especially when I was taken to get a CT scan i was walking slow because of my back pain instead of walking way ahead she walk next to me. Making sure I didn't fall. Again, doing their job with concern for the patient.
Aug 23, 2025
Admin and medical staff were very courteous and detail attention oriented.
Aug 23, 2025
The nurse was fabulous. My daughter even said "that's the best nurse I've ever had!" He explained things to her and gained her trust! The doctor was also wonderful. He even made sure we had an easy transition to the temple children's hospital. I am so thankful for both of them. It was a scary night for us and their help and care made it much easier to handle!
Aug 23, 2025
Best doctor I've seen a very long time.
Aug 22, 2025
I was in a tremendous amount of pain and the doctor would not help me. I left in pain and had to go to the hospital.
Aug 21, 2025
Good service Thanks
Aug 21, 2025
Nice place an wait time wonderful
Aug 20, 2025
Easy process to drop in complete short paperwork and feel you received quality of care from all the staff.
Aug 19, 2025
It was a good experience. I left there and went to ER in round rock. No treatment available at Waco ascension providence. Getting fragment and procedure done tomorrow.
Aug 19, 2025
Amazing service
Aug 18, 2025
I felt like he was dismissive after reviewing labs and ct scan. I felt as if he thought I was a drug seeker. I've worked in healthcare for 35 yrs and am knowledgeable in medical terms. I have an appt with gastro who is very concerned about the free fluid and think I may have a microtear in my intestines.
Aug 18, 2025
I had to wait an hour for the doctor to tell me they didnt have the medicine for my injection.
Aug 18, 2025
Receptionist was friendly and kind. She brought out coloring items for my young child and offered a stuffed animal at the end. Themis young child wasn't even the patient, but it was very sweet and thoughtful.
Aug 17, 2025
extremely long wait time between various staff contacts
Aug 17, 2025
Everything was top notch from the time I entered the door. I strongly recommend this facility when you need ER services.
Aug 17, 2025
All tests were done quickly with results explainedfriends
Aug 16, 2025
Everyone at this center was very knowledgeable & very kind & patient!
Aug 16, 2025
Just a no nonsense get it done experience. Friendly, efficient staff. Received treatment I needed and did not have to wait a long time and am on the mend quickly. Thanks!
Aug 15, 2025
Excellent service.
Aug 15, 2025
Everything was fine.
Aug 15, 2025
Everyone was extremely nice with my princess and we felt very blessed being seen and taken care of by all staff members.
Aug 14, 2025
I was so sick when I went there and the staff were on top of it immediately. They took very good care of me and prescribed the medication I need to get better. Thank you!
Aug 13, 2025
Because of first time visit, a little long. Understood the process, so satisfied! Thank you for your kindness.
Aug 13, 2025
Other than the receptionist everyone was friendly and kind
Aug 13, 2025
Was a very easy, quick visit. They knew exactly what to do to get me feeling better and back on my feet. They were extremely friendly and easy going. Great visit
Aug 11, 2025
Fast, courteous and professional.
Aug 10, 2025
I like this place and come when I need to
Aug 9, 2025
They did good
Aug 9, 2025
Everyone was very kind and helpful. I have been treated there 3 times and have had a great experience.
Aug 8, 2025
This is the best place to go for friendly, fast care! Ginny and Rebecca at the front desk were great!
Aug 8, 2025
Very nice facilities and staff all the way around. Dr. Jill Beatty was wonderful and got me into a specialist right away. Extremely helpful!
Aug 7, 2025
Overall experience from start to discharge was great!!
Aug 7, 2025
Very appreciative of the information provided for the purpose of the visit Staff was very helpful and caring for all family members.
Aug 7, 2025
The staff was very friendly and attentive
Aug 7, 2025
It was perfect
Aug 6, 2025
Very quick, professional, and truly caring staff.
Aug 5, 2025
I told the doctor on staff that my left side was hurting & the i had a left bad kidney, she didn't check or treat me for it & I went to my doctor just to find out i have a kidney infection. Please listen your patients & check what they are having problem with i paid them $60 for nothing. I will not return. Bad care & cost me more money to get a second check up. In a rush to get patients out.
Aug 5, 2025
The care that was given was excellent and the staff went above and beyond to help me
Aug 5, 2025
It was early in the morning, about 8, and no wait time. Everyone was professional and kind.
Aug 5, 2025
This was my second visit and everyone was professional and friendly and I would recommend Premier to any one in need of services
Aug 5, 2025
The wait was TOO LONG overall school physicals seemingly took precedence over actual patients in need of care
Aug 5, 2025
I want to thank the doctor and staff for taking care of my needs. They were very friendly and knowledgeable thanks again.
Jul 28, 2025
Premier ER Woodway Texas is the best
Jul 28, 2025
Susan and Breeley did an incredible job at registration - efficient and friendly! Kaitlyn was a fantastic nurse, and Shane has the most wonderful bedside manner! I can't shout it loud enough - this place is absolutely THE BEST!
Jul 28, 2025
Staff from the time we walked in to the time we left were friendly courteous and professional.
Our comfort and health were their focus and making sure we were taken care of was their top priority
Jul 28, 2025
Very clean
Jul 28, 2025
I haven't had an issue with Premier. I love the service. The only issue I had was at the beginning during registration, I gave my updated address and insurance, but on my Doctor's note, my address was listed as a mixture of my new and old address. Other than that great service.