Norman, Lauren MD
Family Medicine
BJC Medical Group at Northwest HealthCare
1225 Graham Road, Ste 2320C
Florissant, MO 63031 Directions
4.7 out of 5
324 verified ratings
324 Ratings, 64 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Aug 25, 2026
What else would you like to say about your experience?
No complaints. Very good service.
Aug 24, 2026
What else would you like to say about your experience?
Easy to talk to.
Aug 21, 2026
What else would you like to say about your experience?
THE BJC STAFF HAVE ME A FOND GREETING, AND EVERYONE WAS VERY WELCOMING, AND VERY ATTENTIVE TO ALL OF MY NEEDS. I FELT COMPLETELY COMFORTSBLE. MY NEEDS WERE MET.
THE BJC STAFF GAVE ME A FOND FAREWELL.
I LOOK FORWARD TO MY NEXT DOCTOR'S APPOINTMENT IN MARCH OF 3027!
Aug 20, 2026
What else would you like to say about your experience?
Dr Norman listened to my concerns and talked about medicine that I am on. Felt very confident about the entire visit.
Aug 14, 2026
What else would you like to say about your experience?
Yes, my name is Doris James and I'm very pleased with my service. Every time I go, I get the best treatment. So I have no complaints. It's good and I just hope it stays that way. Thank you.
Aug 11, 2026
What else would you like to say about your experience?
I really like my doctor she listens well to me and takes care of all my needs
Jul 30, 2026
What else would you like to say about your experience?
She was no help to what I asked her.
Jul 22, 2026
What else would you like to say about your experience?
Nothing, it was great I love Dr. Norman
Jul 17, 2026
What else would you like to say about your experience?
Everyone gives the impression that they are exited about their job and care for your help.
Jul 14, 2026
What else would you like to say about your experience?
Have had great service since dr
Norman
Jul 13, 2026
What else would you like to say about your experience?
In general they are the nicest staff that I’ve ever had interaction with I just love how they smile when they are interacting with me
Jul 4, 2026
What else would you like to say about your experience?
Dr. Norman was dismissive to some of my concerns brought to her attention.
Jun 19, 2026
What else would you like to say about your experience?
My original physician retired and I was recommended, well shall I say, Dr. Norman was recommended for me as a new provider. And I am very, very pleased with her. She listens. her bedside manner is great. She makes you comfortable. She listens to what you need. She makes suggestions. She talks it through. She doesn't just throw something at you. She actually takes her time. And I like that. I need a physician that's going to listen to me.
Jun 12, 2026
What else would you like to say about your experience?
I’m glad I chose Lauren as my primary care doctor it’s easy to get along with her and her staff
Jun 11, 2026
What else would you like to say about your experience?
I really like Dr. Norman, and she is always helpful and kind and courteous.
Jun 4, 2026
What else would you like to say about your experience?
Well cared for!
May 30, 2026
What else would you like to say about your experience?
Pleasant as always.
May 25, 2026
What else would you like to say about your experience?
It was an excellent experience in every way. I have had consistent and excellent experiences at this facility.
May 22, 2026
What else would you like to say about your experience?
Nothing else to say everything they did was good
May 22, 2026
What else would you like to say about your experience?
Well, very professional
May 21, 2026
What else would you like to say about your experience?
I like when my doctor listens to me and she listens well.
May 20, 2026
What else would you like to say about your experience?
My very first appointment was very good. I would recommend Dr. Norman. I love that she is a person or doctor that takes care of business. I love that she's very informative, giving out information that I needed to know about my appointment. I'm grateful to get the appointment and I refer her to someone else as well. So I don't have anything negative to say. I thought it was a great experience. And I look forward to her servicing me even more and all the things I need to.
May 16, 2026
What else would you like to say about your experience?
Long wait time in waiting area
May 10, 2026
What else would you like to say about your experience?
Dr.Norman and her staff are amazing and friendly people.
Apr 27, 2026
What else would you like to say about your experience?
I was satisfied with the doctor
Apr 25, 2026
What else would you like to say about your experience?
I had a great experience with the BJC crew, they were funny, we laughed at each other's jokes, they treated me like a person and not a patient
Apr 24, 2026
What else would you like to say about your experience?
Nothing more. Everything was great.
Apr 8, 2026
What else would you like to say about your experience?
Dr. Norman is a lovely person and she knows medicine very well and I feel very confident. She's a wonderful doctor. I feel confident in her care.
Apr 3, 2026
What else would you like to say about your experience?
The office was very professional and very pleased of everything they do, especially Dr. Norman. Thank you.
Apr 2, 2026
What else would you like to say about your experience?
I had a great experience from start to finish. I have already recommended Dr.Norman to at least 3 friends. Thanks
Mar 28, 2026
What else would you like to say about your experience?
I was very welcome. My problem was resolved. I got the test that I need. I enjoyed the staff. They were very friendly.
Mar 28, 2026
What else would you like to say about your experience?
The staff plus Dr Norman made my visit stress free ,enjoy my visit with the doctor she listen what I have to say.an my visit never seems to be rush.
Mar 27, 2026
What else would you like to say about your experience?
Great
Mar 19, 2026
What else would you like to say about your experience?
I am a new patient. The staff was friendly and I feel Dr. Norman is a better fit for me than my previous provider. I’m happy I found this office which is also close to my home.
Mar 16, 2026
What else would you like to say about your experience?
Yes, my experience with them has been extremely comfortable and they made me feel like a person. They didn't treat me like just an individual where they can just pass along or make slide by, but they gave me all the information I needed when I asked questions. And I was satisfied with their service, their professional service.
Mar 13, 2026
What else would you like to say about your experience?
Dr. Norman is an excellent MD. I've only been coming to the practice a year but she it always clear and collaborative with me. I also do not feel rushed. Small opportunities with the waiting room time but that's everywhere.
Dec 19, 2025
Was there anything that you feel was outstanding?
Dr Norman
Dec 18, 2025
Was there anything that you feel was outstanding?
The Doctor And The Whole Staff
What could have been done to improve your experience?
Visit Time
Dec 17, 2025
Was there anything that you feel was outstanding?
DR. NORMAN AND HER ASSOCIATE PROVIDED ME WITH EXCELLENT CUSTOMER SERVICE DURING MY OFFICE VISIT. THEY GAVE ME CLEAR INSTRUCTIONS AND THEY REALLY GAVE ME THEIR FULL ATTENTION.
Dec 16, 2025
Was there anything that you feel was outstanding?
Dr Norman listened and showed interest in my questions and concerns. She is very helpful and friendly.
Dec 15, 2025
Was there anything that you feel was outstanding?
I think Dr. Norman,‘s overall knowledge care, professionalism follow up communication, listening clarity and urgency is extraordinary beyond my own words and I’m happy to interact with her each time
What could have been done to improve your experience?
I honestly cannot think of anything that could have been done to improve this visit.
Dec 10, 2025
Was there anything that you feel was outstanding?
All was well and very very professional.
What could have been done to improve your experience?
Nothing at all. All was perfect!!!
Dec 9, 2025
Was there anything that you feel was outstanding?
The staff and Dr. are very caring and makes me feel like they are concerned about my wellness.
Nov 28, 2025
Was there anything that you feel was outstanding?
Dr. Norman I'd great. Very collaborative.
Nov 22, 2025
Was there anything that you feel was outstanding?
Everyone was courteous, knowledgeable and very helpful.
What could have been done to improve your experience?
Nothing I can think of.
Nov 20, 2025
Was there anything that you feel was outstanding?
Everyone i ran into at the facility was better than you normally find.im glad I stayed with the group
What could have been done to improve your experience?
I don't see how it could have been better
Nov 20, 2025
What could have been done to improve your experience?
The wait time in the lobby. It was about 30 minutes that’s to long
Nov 14, 2025
Was there anything that you feel was outstanding?
Staff and of Course Dr. Norman!
What could have been done to improve your experience?
They were all so very good that nothing more just continue being who they already are. Kind, patient,& knowledgeable 😉👍🏾😘🙏🏾🙏🏾
Nov 14, 2025
Was there anything that you feel was outstanding?
Yes the staff was very nice and pleasant and went above in helping me.
What could have been done to improve your experience?
Nothing could have been done because everything was wonderful!
Nov 13, 2025
Was there anything that you feel was outstanding?
No
What could have been done to improve your experience?
The front desk, the office and Dr. Norman was excellent. Glad to have her looking keep me healthy she’s an angel