MyMichigan Urgent Care West Branch
335 E. Houghton Avenue
West Branch, MI 48661 Directions
4.8 out of 5
412 verified ratings
412 Ratings, 243 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jun 11, 2025
Jamie Taylor, P.A.-C.
Was there anything that you feel was outstanding?
Nurse Jen was Totally Wonderful… Very Professional & Polite & Made Me feel Comfortable durning questions & File updates.
What could have been done to improve your experience?
Keep the Staff at this Office !!!!
Jun 9, 2025
What could have been done to improve your experience?
Everything ok.
Jun 3, 2025
Was there anything that you feel was outstanding?
PC--Jamie is a great doctor,,very very personable, a nd has great knowledge about me and my medical problems..She always helps me out...Thanks so very much,to her.
What could have been done to improve your experience?
Nothing--great visits. also Dr. Lisa harrington, my PC Doctor,is great.
May 29, 2025
Was there anything that you feel was outstanding?
After visiting due to sharp pain in my side/back, the treatment I received and health suggestions diminished/eliminated the pain so I am able to function again. (Golf, get out of bed without sharp pain, split wood)!
What could have been done to improve your experience?
Some plan to cure my sexual dysfunction
May 27, 2025
Was there anything that you feel was outstanding?
Everything is always explained in terms that are easily understood by both Dr. Harrington and Jamie. The best do complement one another.
May 22, 2025
Was there anything that you feel was outstanding?
Jamie took the time to ask me questions that helped her diagnose my problem. What she suggested has improved my condition.
What could have been done to improve your experience?
Nothing really. Everything went well.
May 9, 2025
Was there anything that you feel was outstanding?
Provider listened to me.
May 8, 2025
Was there anything that you feel was outstanding?
The help at the front desk was excellent, very professional but at the same time friendly.
What could have been done to improve your experience?
Everything was excellent, no improvement needed!
May 8, 2025
Was there anything that you feel was outstanding?
Availability
Apr 26, 2025
Was there anything that you feel was outstanding?
Concern & understanding care
Dec 29, 2024
What would you tell family and friends about your experience with this provider?
Tele video was fast and I recommend it and will use again.
Nov 4, 2024
What would you tell family and friends about your experience with this provider?
Dr. Schafer is very knowledgeable on drugs and interactions with others and I appreciate that.
Nov 1, 2024
Friendly kind and caring doctor!
Nov 1, 2024
What would you tell family and friends about your experience with this provider?
Friendly kind and a great doctor!
Nov 1, 2024
What would you tell family and friends about your experience with this provider?
I saw Dr. Shafer when I went to urgent care clinic. Everyone i encountered was friendly and courteous (how refreshing!). I was in and out within an amazingly short period and left feeling I was understood. I recently moved to the area and WILL be calling for a new patient appointment to get established with a new GP because I was so pleased with how this visit went.
Nov 1, 2024
What would you tell family and friends about your experience with this provider?
I received excellent care during an urgent care visit.
Nov 1, 2024
What would you tell family and friends about your experience with this provider?
Had a good experience
Oct 30, 2024
What would you tell family and friends about your experience with this provider?
I really appreciate his time with me. Very knowledgeable.
Oct 30, 2024
What would you tell family and friends about your experience with this provider?
Highly competent doctor. Great visit.
Oct 30, 2024
What would you tell family and friends about your experience with this provider?
I think they provide excellent care. Efficient, thorough, and kind. I have great confidence in this physician and entire care group.
Oct 30, 2024
What would you tell family and friends about your experience with this provider?
That my care was spot on, I would recommend to family and friends.
Oct 30, 2024
What would you tell family and friends about your experience with this provider?
He is very nice and seems to care about people.
Oct 29, 2024
What would you tell family and friends about your experience with this provider?
He was awesome and so was his nurse
Oct 29, 2024
What would you tell family and friends about your experience with this provider?
It was good
Oct 28, 2024
What would you tell family and friends about your experience with this provider?
The provider was great listened to what I explained and my [age] year old son. Interacted very well with my son and husband as they were both treated by Michael Howsen. Would highly recommend him
Oct 28, 2024
What would you tell family and friends about your experience with this provider?
I would highly recommend Lora, she was very friendly and helpful and I am so thankful that I went in to see her! I am getting better already.
Oct 28, 2024
What would you tell family and friends about your experience with this provider?
Very good Dr., prompt, friendly, got the job done.
Oct 27, 2024
Best doctor we have had in a long time. He needs his own office so i can make him our primary doctor. Sucks hes only a urgent care doctor. Mr Schafer u need ur own office please consider opening one (: he took great care of our daughter
Oct 27, 2024
What would you tell family and friends about your experience with this provider?
very good
Oct 27, 2024
What would you tell family and friends about your experience with this provider?
I would love if this doctor would open up his own office hes a great doctor and needs to recognized as such. He talked to me answered everything i asked and took care of our daughter. Great doctor hands down.
Oct 25, 2024
What would you tell family and friends about your experience with this provider?
Very friendly, compassionate and smart
Oct 25, 2024
What would you tell family and friends about your experience with this provider?
Professional and courteous
Oct 25, 2024
What would you tell family and friends about your experience with this provider?
Doc seemed very well informed and treated me with respect!
Oct 23, 2024
What would you tell family and friends about your experience with this provider?
Really nice facility with excellent provider and staff. Great experience and would recommend to anyone.
Oct 22, 2024
What would you tell family and friends about your experience with this provider?
Knowledgeable patient understanding
Oct 22, 2024
What would you tell family and friends about your experience with this provider?
Easy to get into, efficient staff, friendly staff and physician.
Oct 22, 2024
What would you tell family and friends about your experience with this provider?
To use him
Oct 21, 2024
What would you tell family and friends about your experience with this provider?
Everyone is so friendly and professional. I felt that they truly cared how I was feeling! I would highly recommend My Michigan!
Oct 21, 2024
What would you tell family and friends about your experience with this provider?
The wait was minimal. The staff was friendly and helpful.
Oct 21, 2024
What would you tell family and friends about your experience with this provider?
Friendly, clean didn't have to wait long,
Oct 18, 2024
What would you tell family and friends about your experience with this provider?
He was nice and upfront.
Oct 16, 2024
What would you tell family and friends about your experience with this provider?
Don’t hesitate to go to this facility.
Oct 16, 2024
What would you tell family and friends about your experience with this provider?
Great experience
Oct 15, 2024
What would you tell family and friends about your experience with this provider?
I was satisfied
Oct 15, 2024
What would you tell family and friends about your experience with this provider?
Great service at urgent care
Oct 15, 2024
What would you tell family and friends about your experience with this provider?
Standing in line when I arrived was tough. If there was a check-in, with a place to sit down.
Oct 14, 2024
What would you tell family and friends about your experience with this provider?
He is amazing!! Wish he was a primary care doctor
Oct 14, 2024
What would you tell family and friends about your experience with this provider?
This man is amazing! Please make him a primary care provider!
Oct 14, 2024
What would you tell family and friends about your experience with this provider?
Patrick is amazing wish he was a primary care doctor in this practice. He is the best, explains everything perfectly and great with my children
Oct 14, 2024
What would you tell family and friends about your experience with this provider?
I actually reached out to a friend and family member after our visit and highly recommended they go in to see Dr Schaeffer. Very happy with our visit!