MyMichigan Urgent Care Freeland
5694 Midland Road, (M-47)
Freeland, MI 48623 Directions
5.0 out of 5
988 verified ratings
988 Ratings, 307 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise MyMichigan Urgent Care Freeland for friendly, compassionate, and professional staff. Frequent mentions highlight nurses (Noreen, Penny, Lisa, Kerri), providers (Dr. MacKinnon) and a team-focused, respectful approach that explains care and makes families comfortable. Speed and efficiency recur—quick visits, minimal wait times, and convenient local access. A few comments note occasional front-desk rudeness. Overall sentiment is strongly positive around quality of care, bedside manner, and patient communication.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Mar 18, 2026
Was there anything that you feel was outstanding?
The nurse was excellent in making me feel comfortable and was so kind!
Mar 17, 2026
Was there anything that you feel was outstanding?
Everyone was caring.
Mar 17, 2026
Was there anything that you feel was outstanding?
I always like coming to this clinic. Friendly, yet professional staff and just love the ability to make an appointment for my DOT physical compared to other clinics. Thank you
Mar 17, 2026
Was there anything that you feel was outstanding?
X-ray technician is so kind and positive!
Mar 17, 2026
Was there anything that you feel was outstanding?
Everything! Very friendly and caring. Super fast service without feeling rushed!
Mar 17, 2026
Was there anything that you feel was outstanding?
The way the nurses talk to you
Mar 17, 2026
Was there anything that you feel was outstanding?
Everyone was excellent
Mar 16, 2026
Was there anything that you feel was outstanding?
The staff is very friendly
What could have been done to improve your experience?
Don’t change a thing because it great how you have it
Mar 16, 2026
Was there anything that you feel was outstanding?
Everything
Mar 14, 2026
Was there anything that you feel was outstanding?
Overall communication and care. Great people!!!
What could have been done to improve your experience?
Snap their fingers and make me better.
Mar 13, 2026
Was there anything that you feel was outstanding?
Karri was outstanding. She listened to all of my concerns about my son’s condition and sought to understand his entire health situation.
Mar 13, 2026
Was there anything that you feel was outstanding?
Great care and patient with young child
Mar 13, 2026
Was there anything that you feel was outstanding?
The staff was very quick, kind, and understanding
Mar 13, 2026
Was there anything that you feel was outstanding?
The communication and time of waiting for service was great.
Mar 13, 2026
Was there anything that you feel was outstanding?
Everyone is super nice, I always come here when not feeling well! Very professional and light hearted and good moods from everyone!
What could have been done to improve your experience?
Not a thing! You guys are great!
Mar 10, 2026
Was there anything that you feel was outstanding?
The nurses and providers are always amazing
Mar 10, 2026
Was there anything that you feel was outstanding?
Noreen was very nice
Mar 10, 2026
Was there anything that you feel was outstanding?
Everyone was great
Mar 9, 2026
Was there anything that you feel was outstanding?
Everyone is super nice we drive past multiple urgent cares to come here because they so nice and professional
Mar 9, 2026
Was there anything that you feel was outstanding?
X-ray tech did an outstanding job to get what she needed while recognizing pain. Loved that Rishi was thorough and Dr MacKinnon came in too and offered his thoughts
What could have been done to improve your experience?
Music was not great around the desk where docs were arT
Mar 9, 2026
Was there anything that you feel was outstanding?
Our nurse was super friendly and quick.
Mar 9, 2026
Was there anything that you feel was outstanding?
The hospitality
Mar 8, 2026
Was there anything that you feel was outstanding?
Everyone was so compassionate and understanding
What could have been done to improve your experience?
Nothing to improve excellent care
Mar 8, 2026
Was there anything that you feel was outstanding?
“The caring and professionalism of Dr. MacKinnon and his staff is amazing, I feel at home here,
What could have been done to improve your experience?
Nothing; it was very pleasant
Mar 7, 2026
Was there anything that you feel was outstanding?
Carrie was very professional and understanding to my situation. She made feel very comfortable
What could have been done to improve your experience?
She was fabulous
Mar 7, 2026
Was there anything that you feel was outstanding?
My son’s nurse Carrie was amazing with my child. He wasn’t scared. She had a very warm presence. We loved her.
What could have been done to improve your experience?
Nothing. Experience was perfect
Mar 7, 2026
Was there anything that you feel was outstanding?
They got me in quickly and listened to my concerns.
What could have been done to improve your experience?
Nothing, they were great
Mar 6, 2026
Was there anything that you feel was outstanding?
The entire staff is always outstanding!
What could have been done to improve your experience?
Just keep doing things exactly the same!
Mar 6, 2026
Was there anything that you feel was outstanding?
Care and compassion, timely
Mar 6, 2026
Was there anything that you feel was outstanding?
The whole experience
Mar 6, 2026
Was there anything that you feel was outstanding?
I appreciate all of you
Mar 6, 2026
Was there anything that you feel was outstanding?
I was able to get in super quick and they were really nice.
What could have been done to improve your experience?
I cannot think of anything.
Mar 6, 2026
Was there anything that you feel was outstanding?
Loved that they asked what I wanted and thought. Very kind.
Mar 4, 2026
Was there anything that you feel was outstanding?
Always treated with the best care here, from Doctor and his staff.
What could have been done to improve your experience?
Nothing it was great
Mar 3, 2026
Was there anything that you feel was outstanding?
The team work.
Mar 3, 2026
Was there anything that you feel was outstanding?
Everything was great ,treated well by all staf
Mar 3, 2026
Was there anything that you feel was outstanding?
Kindness
Mar 2, 2026
Was there anything that you feel was outstanding?
Professional, quick with humor. Easy going and very friendly staff.
Mar 2, 2026
Was there anything that you feel was outstanding?
My nurse practitioner and staff was amazing.
Mar 2, 2026
Was there anything that you feel was outstanding?
Very friendly
Mar 2, 2026
Was there anything that you feel was outstanding?
Dr.Mackinnon and the nurse were very caring and patient
Feb 27, 2026
Was there anything that you feel was outstanding?
All great
Feb 26, 2026
Was there anything that you feel was outstanding?
My nurse was very nice
Feb 25, 2026
Was there anything that you feel was outstanding?
The staffs kindness first thing in the morning was great.
Feb 25, 2026
Was there anything that you feel was outstanding?
Overall excellent experience! We won’t go anywhere else.
Feb 25, 2026
Was there anything that you feel was outstanding?
Communication and efficiency
Feb 25, 2026
Was there anything that you feel was outstanding?
The nurse was the nicest nurse we have had here, very good with my kids and kind.
Feb 25, 2026
Was there anything that you feel was outstanding?
Freeland Urgent Care medical staff is always knowledgeable and caring.
What could have been done to improve your experience?
Front desk staff not very personable
Feb 24, 2026
What could have been done to improve your experience?
Nothing to improve. The doctor and nurses are very helpful and courteous.
Feb 24, 2026
Was there anything that you feel was outstanding?
The connection with the Lisa as well as the comfort I felt with Dr. Mackinnon. We moved further south but still travel up to Freeland (from [CITY] and passing urgent cares on the way) to go here because of the reliable care and friendly service.
What could have been done to improve your experience?
Nothing.