MyMichigan Urgent Care Freeland
5694 Midland Road, (M-47)
Freeland, MI 48623 Directions
5.0 out of 5
871 verified ratings
871 Ratings, 245 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise MyMichigan Urgent Care Freeland for friendly, compassionate, and professional staff. Frequent mentions highlight nurses (Noreen, Penny, Lisa, Kerri), providers (Dr. MacKinnon) and a team-focused, respectful approach that explains care and makes families comfortable. Speed and efficiency recur—quick visits, minimal wait times, and convenient local access. A few comments note occasional front-desk rudeness. Overall sentiment is strongly positive around quality of care, bedside manner, and patient communication.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Feb 24, 2026
What could have been done to improve your experience?
Nothing to improve. The doctor and nurses are very helpful and courteous.
Feb 24, 2026
Was there anything that you feel was outstanding?
The connection with the Lisa as well as the comfort I felt with Dr. Mackinnon. We moved further south but still travel up to Freeland (from [CITY] and passing urgent cares on the way) to go here because of the reliable care and friendly service.
What could have been done to improve your experience?
Nothing.
Feb 24, 2026
Was there anything that you feel was outstanding?
Yes, Karri was super nice!
Feb 23, 2026
Was there anything that you feel was outstanding?
Great customer service and always answer our questions
Feb 23, 2026
Was there anything that you feel was outstanding?
They were very thorough, and had some very good advise.
Feb 23, 2026
Was there anything that you feel was outstanding?
Wait time, professionalism, and friendliness were all on point!!!
Feb 23, 2026
Was there anything that you feel was outstanding?
Staff is wonderful
What could have been done to improve your experience?
Better sign in before online
Feb 23, 2026
Was there anything that you feel was outstanding?
Communication was great
What could have been done to improve your experience?
Nothing comes to mind
Feb 23, 2026
Was there anything that you feel was outstanding?
Service was quick *eating back in a room and staff was very friendly and knowledgable.
What could have been done to improve your experience?
They were great.
Feb 23, 2026
Was there anything that you feel was outstanding?
We come here often when our kiddos are sick and we always receive excellent care.
Feb 22, 2026
Was there anything that you feel was outstanding?
Always seen very quickly and care is great.
Feb 22, 2026
Was there anything that you feel was outstanding?
Everyone was nice
Feb 22, 2026
Was there anything that you feel was outstanding?
They are fantastic!
What could have been done to improve your experience?
Nothing they are great!
Feb 21, 2026
Was there anything that you feel was outstanding?
time to be seen and staff are great
Feb 18, 2026
Was there anything that you feel was outstanding?
The young lady that took my information very friendly and answered all my questions (Lisa) very nice personality made my visit wonderful
What could have been done to improve your experience?
Everything went very smoothly
Feb 18, 2026
Was there anything that you feel was outstanding?
Good understanding of my situation with sports background and appropriate treatment.
Feb 18, 2026
Was there anything that you feel was outstanding?
Great customer service
Feb 18, 2026
Was there anything that you feel was outstanding?
The timeliness of service has always been impressive at this location, it has been our go to urgent care for a decade.
Feb 18, 2026
Was there anything that you feel was outstanding?
Made sure my questions were answered. Also made sure I understood treatment.
Feb 17, 2026
Was there anything that you feel was outstanding?
Everyone was great, explained the issue, and were helpful. Was great to joke and laugh with the nurse.
Feb 16, 2026
Was there anything that you feel was outstanding?
The kindness of staff from front desk to the end
What could have been done to improve your experience?
All is well
Feb 16, 2026
Was there anything that you feel was outstanding?
The nurse was very kind and so was Tami
Feb 15, 2026
What could have been done to improve your experience?
Had another Dr. on staff so wait times weren’t so long
Feb 13, 2026
Was there anything that you feel was outstanding?
Nurses and practitioners are amazing.
What could have been done to improve your experience?
Front desk staff could be a bit friendlier.
Feb 12, 2026
Was there anything that you feel was outstanding?
That respect shown to patients
What could have been done to improve your experience?
Nothing for my first time coming without a parent they made it pretty clear and easy on what to do
Feb 12, 2026
Was there anything that you feel was outstanding?
I always choose the Freeland Urgent Care for my needs. They are fast, efficient and friendly. Very respectful and listen to my needs.
What could have been done to improve your experience?
Nothing noted
Feb 11, 2026
Was there anything that you feel was outstanding?
The care
Feb 11, 2026
Was there anything that you feel was outstanding?
It is always really good here
Feb 11, 2026
Was there anything that you feel was outstanding?
Outstanding care,all staff friendly and professional. Close to home and convienant. Return for great care
Feb 11, 2026
What could have been done to improve your experience?
Nothing it was a great experience
Feb 9, 2026
Was there anything that you feel was outstanding?
The nurse was caring and kind- one of the many reasons I enjoy coming to this urgent care.
Feb 9, 2026
Was there anything that you feel was outstanding?
My nurse and doctor were outstanding with their care and explaining everything that is going on.
Feb 9, 2026
Was there anything that you feel was outstanding?
Our nurse was awesome with my daughter and even pronounced her name correctly
What could have been done to improve your experience?
Nithing
Feb 9, 2026
Was there anything that you feel was outstanding?
The staff is very nice
Feb 9, 2026
Was there anything that you feel was outstanding?
Our nurse was very nice and funny.
Feb 8, 2026
Was there anything that you feel was outstanding?
Staff was very caring and understanding
What could have been done to improve your experience?
Nothing at all. Staff did a great job
Feb 7, 2026
Was there anything that you feel was outstanding?
Quickly seen by doctor, staff was outstanding. Doctor Jennifer was caring, compassionate and easy to talk with, My experience was excellent and I received exceptional care.
What could have been done to improve your experience?
Nothing visit was perfect,
Feb 7, 2026
Was there anything that you feel was outstanding?
The health care providers at this urgent care are always so caring, thorough and respectful. They all took the time to explain each test given and made my daughter feel comfortable before administering each test. We left with a solid treatment plan and really appreciate the care we received.
What could have been done to improve your experience?
We had an unusually long wait time, but understood they were short staffed today.
Feb 7, 2026
Was there anything that you feel was outstanding?
The staff is extremely friendly, thorough, and always willing to listen. We appreciate the care we receive from MyMichigan Freeland Urgent Care. Thank you for being so consistent in your care.
Feb 6, 2026
Was there anything that you feel was outstanding?
Polite and professional staff
Feb 6, 2026
Was there anything that you feel was outstanding?
Fast service
Feb 6, 2026
Was there anything that you feel was outstanding?
Staff
Feb 6, 2026
Was there anything that you feel was outstanding?
Staff at Freeland always great
Feb 6, 2026
Was there anything that you feel was outstanding?
No not really
What could have been done to improve your experience?
No you guys did great
Feb 4, 2026
Was there anything that you feel was outstanding?
Provider was excellent and Lisa was so kind.
Feb 4, 2026
Was there anything that you feel was outstanding?
Kerri was excellent. As a matter of fact she has been excellent every time. Doctor Mackinnon has been outstanding as well.
What could have been done to improve your experience?
Just the wait time. Everything else was excellent.
Feb 4, 2026
Was there anything that you feel was outstanding?
Very friendly staff
Feb 4, 2026
Was there anything that you feel was outstanding?
The people
Feb 3, 2026
Was there anything that you feel was outstanding?
Super fast service always
Feb 3, 2026
Was there anything that you feel was outstanding?
Fast no wait times
What could have been done to improve your experience?
Everything was great