MyMichigan Urgent Care Freeland
5694 Midland Road, (M-47)
Freeland, MI 48623 Directions
5.0 out of 5
1,212 verified ratings
1,212 Ratings, 459 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise MyMichigan Urgent Care Freeland for friendly, compassionate, and professional staff. Frequent mentions highlight nurses (Noreen, Penny, Lisa, Kerri), providers (Dr. MacKinnon) and a team-focused, respectful approach that explains care and makes families comfortable. Speed and efficiency recur—quick visits, minimal wait times, and convenient local access. A few comments note occasional front-desk rudeness. Overall sentiment is strongly positive around quality of care, bedside manner, and patient communication.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Sep 10, 2026
Was there anything that you feel was outstanding?
Lisa was awesome! Made me laugh.
Sep 10, 2026
Was there anything that you feel was outstanding?
Dr Mackinnon is my hero and he saved the day
Sep 10, 2026
Was there anything that you feel was outstanding?
Excellent service all in all.
Sep 3, 2026
What could have been done to improve your experience?
Nothing. Wonderful experience and we love the doctor!
Sep 2, 2026
Was there anything that you feel was outstanding?
Very fast being seen by the doctor.
Sep 2, 2026
Was there anything that you feel was outstanding?
Dr MacKinnon was excellent. He explains things very well and is very kind and knowledgeable. Every time I come to Urgent Care in Freeland, I am very glad when I get to see him. Mid-Michigan is fortunate to have a physician like Dr MacKinnon as part of their staff.
What could have been done to improve your experience?
Nothing, it was perfect!
Sep 2, 2026
Was there anything that you feel was outstanding?
The speed of service
What could have been done to improve your experience?
Not much, pretty happy with my visit
Sep 1, 2026
Was there anything that you feel was outstanding?
Nurse with curly hair made me feel welcomed.
What could have been done to improve your experience?
It was quick and everyone was respectful!!!
Aug 31, 2026
Was there anything that you feel was outstanding?
Everyone made me laugh and it’s not easy right now.
Aug 29, 2026
What could have been done to improve your experience?
It was good
Aug 29, 2026
Was there anything that you feel was outstanding?
All was great
Aug 28, 2026
Was there anything that you feel was outstanding?
Friendly staff
Aug 25, 2026
Was there anything that you feel was outstanding?
Thorough explanation of next steps and suggestions for prevention going forward.
Aug 24, 2026
Was there anything that you feel was outstanding?
Everything was good and went very well
What could have been done to improve your experience?
Nothing it went perfect went fast and was a great and helpful experience
Aug 24, 2026
Was there anything that you feel was outstanding?
Great care from the Doctor and staff.
Aug 24, 2026
Was there anything that you feel was outstanding?
Dr MacKinnon was very knowledgeable about my symptoms. The lady who did my X-rays was very kind and helpful
Aug 24, 2026
Was there anything that you feel was outstanding?
Everything was great
Aug 23, 2026
Was there anything that you feel was outstanding?
Very friendly and professional
Aug 23, 2026
Was there anything that you feel was outstanding?
If I could I would have Dr. Mackinnon as my family doctor. The nurse Carrie was also wonderful.
Aug 23, 2026
Was there anything that you feel was outstanding?
Dr. McKinnon was so nice and explained everything about my situation throughly!
What could have been done to improve your experience?
Everything was great,
Aug 23, 2026
Was there anything that you feel was outstanding?
Every doctor or nurse that I have seen or my children seen are super respectful and knowledgeable and fully listen to all of my concerns. Dr. McKinnon saved my [AGE] year olds life by finding a heart murmur that her regular ped did not hear and her heart ended up needing surgery to repair. Could not thank him enough I will be forever great full for him and his team here.
What could have been done to improve your experience?
Literally nothing this is the best urgent care in the area.
Aug 22, 2026
Was there anything that you feel was outstanding?
Getting checked in
Aug 22, 2026
Was there anything that you feel was outstanding?
My nurse was very sweet.
Aug 21, 2026
Was there anything that you feel was outstanding?
Freeland Urgent Care is always our go to place to come for urgent care matters. Everyone is professional, kind, and takes their time with us. The staff today was fantastic!
Aug 21, 2026
Was there anything that you feel was outstanding?
The caregivers are amazing people
Aug 14, 2026
Was there anything that you feel was outstanding?
I think you should advertise more had no idea you did X-ray or lab work here
Aug 12, 2026
Was there anything that you feel was outstanding?
They always are genuinely interested and listen to my concerns. They take what I say seriously. I am very grateful for this staff.
Aug 12, 2026
Was there anything that you feel was outstanding?
Very nice staff and great place
What could have been done to improve your experience?
Nothing everything was great
Jul 30, 2026
Was there anything that you feel was outstanding?
Carrie my nurse was fantastic, very personable and thorough. Thank you
Jul 30, 2026
Was there anything that you feel was outstanding?
The service
Jul 29, 2026
Was there anything that you feel was outstanding?
Doc broke things down to make it easy to understand
Jul 28, 2026
Was there anything that you feel was outstanding?
Everyone did their job respectfully.
Jul 28, 2026
Was there anything that you feel was outstanding?
Nurses were friendly. Whole process went smoothly.
What could have been done to improve your experience?
Nothing, it was good.
Jul 27, 2026
Was there anything that you feel was outstanding?
Everyone was wonderful and made my [AGE] year old feel very welcome.
What could have been done to improve your experience?
Less copay and better insurance with being a [ ] employee.
Jul 27, 2026
Was there anything that you feel was outstanding?
Time it took to be seen by a doctor
Jul 27, 2026
Was there anything that you feel was outstanding?
The nursing staff is always incredible here!,
What could have been done to improve your experience?
I have been here a couple times and some of the front desk staff are not overly friendly.
Jul 27, 2026
Was there anything that you feel was outstanding?
The staff is always kind and attentive it is the only urgent care I want to come to
What could have been done to improve your experience?
Nothing I had a great experience
Jul 27, 2026
Was there anything that you feel was outstanding?
Quickness of care and explanation of treatment.
Jul 27, 2026
Was there anything that you feel was outstanding?
Awesome staff
Jul 27, 2026
Was there anything that you feel was outstanding?
Excellent speedy service and very detailed on overall condition.. Thanks
Jul 27, 2026
Was there anything that you feel was outstanding?
Lisa my nurse was phenomenal and always is,she makes the whole experience feel less stressful
Jul 27, 2026
Was there anything that you feel was outstanding?
Everyone was very kind and helpful
Jul 27, 2026
Was there anything that you feel was outstanding?
The Doctor he listens and makes sure you understand what he has told and direction for other care Dr. Mac Kinnon is great
Jul 27, 2026
Was there anything that you feel was outstanding?
My visit was great. Staff is awesome!
Jul 17, 2026
Was there anything that you feel was outstanding?
The medical staff were kind, attentive, helpful, and efficient.
Jul 10, 2026
Was there anything that you feel was outstanding?
Friendly staff.
Jul 9, 2026
Was there anything that you feel was outstanding?
Nurse kerri
Jul 8, 2026
Was there anything that you feel was outstanding?
Treated awesome by everyone,
Jul 8, 2026
Was there anything that you feel was outstanding?
Very kind staff!
Jul 8, 2026
Was there anything that you feel was outstanding?
As always, GREAT JOB!