MyMichigan Urgent Care Freeland
5694 Midland Road, (M-47)
Freeland, MI 48623 Directions
5.0 out of 5
1,168 verified ratings
1,168 Ratings, 413 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise MyMichigan Urgent Care Freeland for friendly, compassionate, and professional staff. Frequent mentions highlight nurses (Noreen, Penny, Lisa, Kerri), providers (Dr. MacKinnon) and a team-focused, respectful approach that explains care and makes families comfortable. Speed and efficiency recur—quick visits, minimal wait times, and convenient local access. A few comments note occasional front-desk rudeness. Overall sentiment is strongly positive around quality of care, bedside manner, and patient communication.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
May 27, 2026
Was there anything that you feel was outstanding?
They were nice.
May 26, 2026
Was there anything that you feel was outstanding?
Very friendly staff
May 14, 2026
Was there anything that you feel was outstanding?
Entire experience was exceptional. The Dr.s and Karrie were very professional and easy to talk to.
What could have been done to improve your experience?
Everything was perfect.
May 14, 2026
Was there anything that you feel was outstanding?
Penny and Dr. MacKinnon were outstanding! Excellent care! I recommend them to everyone. We will always come back.
May 13, 2026
Was there anything that you feel was outstanding?
The MA was great and very respectful toward my son
What could have been done to improve your experience?
All went well
May 13, 2026
What could have been done to improve your experience?
Length of waiting room
May 13, 2026
Was there anything that you feel was outstanding?
Both the nurse, Karrie, and doctor were professional and gave us the answers and recommendations we needed.
May 13, 2026
Was there anything that you feel was outstanding?
Short wait time. Knowledgeable and experienced doctor. I felt heard and understood.
May 12, 2026
Was there anything that you feel was outstanding?
Excellent care, always.
May 12, 2026
Was there anything that you feel was outstanding?
My nurse Kari was very courteous and explained what she was doing thoroughly and Dr. McKinnon was excellent !!!!!! Outstanding attention to detail. Thank you my mi
What could have been done to improve your experience?
Not a thing….
May 11, 2026
What could have been done to improve your experience?
Shorter wait time
May 11, 2026
Was there anything that you feel was outstanding?
Quick and efficent
May 11, 2026
Was there anything that you feel was outstanding?
Care. friendly staff. Professional.
What could have been done to improve your experience?
I feel that everything went great and nothing needed to be changed
May 11, 2026
Was there anything that you feel was outstanding?
Staff is always friendly and caring!
May 11, 2026
Was there anything that you feel was outstanding?
They were very quick to listen to my symptoms and run my lab
May 11, 2026
Was there anything that you feel was outstanding?
The whole staff was amazing
What could have been done to improve your experience?
Nothing. Perfect
May 11, 2026
Was there anything that you feel was outstanding?
They listen well and very personable
May 11, 2026
Was there anything that you feel was outstanding?
Dr wrote diagnosis for minor patient and taught her the long words weren’t the dangerous ones Thank you Dr Mackinnon
What could have been done to improve your experience?
Nothing it was good
May 10, 2026
Was there anything that you feel was outstanding?
Friendliness and speed of care
May 10, 2026
Was there anything that you feel was outstanding?
Everyone was so personable. Listened to me & educated me!
May 10, 2026
Was there anything that you feel was outstanding?
Customer service was excellent.
May 10, 2026
Was there anything that you feel was outstanding?
Dr Mackinnon is ALWAYS great!
May 9, 2026
Was there anything that you feel was outstanding?
Very friendly and knowledgeable staff. I always have a great experience at this location and trust the guidance and treatment plans given.
May 9, 2026
Was there anything that you feel was outstanding?
The entire visit was quick and professional. I appreciate everything everyone did.
What could have been done to improve your experience?
Can’t think of anything.
May 8, 2026
Was there anything that you feel was outstanding?
Quick and attentive.
What could have been done to improve your experience?
Nothing I can think of.
May 8, 2026
Was there anything that you feel was outstanding?
Information given very helpful. Understanding kind
What could have been done to improve your experience?
Very satisfied as is
May 8, 2026
Was there anything that you feel was outstanding?
Team work
May 7, 2026
Was there anything that you feel was outstanding?
X-ray good job
May 6, 2026
Was there anything that you feel was outstanding?
Everyone was friendly and nice.
What could have been done to improve your experience?
Everything was as expected.
May 6, 2026
Was there anything that you feel was outstanding?
Very nice and listen to what you have to say
What could have been done to improve your experience?
Nothing they were great
May 5, 2026
Was there anything that you feel was outstanding?
Everyone was great
May 4, 2026
Was there anything that you feel was outstanding?
Staff was kind and to the point
May 4, 2026
Was there anything that you feel was outstanding?
The efficiency of getting in/out was very timely. Thank you!
May 4, 2026
Was there anything that you feel was outstanding?
Everything was awesome
May 4, 2026
Was there anything that you feel was outstanding?
Fantastic staff. The doctor was friendly and professional.
May 2, 2026
Was there anything that you feel was outstanding?
Everything was great
May 2, 2026
Was there anything that you feel was outstanding?
Helping my anxious child before a standard test. Some providers could be annoyed or impatient but the nurse Carrie was very kind
What could have been done to improve your experience?
Had to wait almost 2 hours
May 2, 2026
Was there anything that you feel was outstanding?
Very kind and professional. Penny and Jen were Excellent!
May 1, 2026
Was there anything that you feel was outstanding?
The overall experience was spectacular
May 1, 2026
Was there anything that you feel was outstanding?
Doc and nurse were great
Apr 29, 2026
Was there anything that you feel was outstanding?
Kari was super sweet and made sure that I understood what was going on and made me feel safe.
Apr 29, 2026
Was there anything that you feel was outstanding?
The doctor was great
Apr 29, 2026
Was there anything that you feel was outstanding?
Entire visit was great. Kind, listened and great care
Apr 28, 2026
Was there anything that you feel was outstanding?
The medical staff was amazing and they were the outstanding part of the visit
What could have been done to improve your experience?
Not much overall a great experience whenever we have had to use this great service
Apr 28, 2026
Was there anything that you feel was outstanding?
The receptionist at the front counter Kyla s what very rude and has little respect and understanding of urgency and the low rating are from her disrespect etc.
What could have been done to improve your experience?
Better training on respect
Apr 27, 2026
Was there anything that you feel was outstanding?
Very quick and thorough!
Apr 27, 2026
Was there anything that you feel was outstanding?
Dr and nurses were fantastic as always
Apr 27, 2026
Was there anything that you feel was outstanding?
Dr MacKinnon is wonderful and spot-on in diagnosis. The whole staff is very professional and cheerful. We drive extra miles just to come to this urgent care. It’s rated 5 stars but I would give it a 10.
What could have been done to improve your experience?
Not one thing!
Apr 27, 2026
Was there anything that you feel was outstanding?
They were very understanding and made great conversation while still doing there job.
What could have been done to improve your experience?
Nothing! It was a great overall experience!
Apr 27, 2026
Was there anything that you feel was outstanding?
In and out. Dr and nurse were amazing