MyMichigan Urgent Care Freeland
5694 Midland Road, (M-47)
Freeland, MI 48623 Directions
5.0 out of 5
1,220 verified ratings
1,220 Ratings, 454 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise MyMichigan Urgent Care Freeland for friendly, compassionate, and professional staff. Frequent mentions highlight nurses (Noreen, Penny, Lisa, Kerri), providers (Dr. MacKinnon) and a team-focused, respectful approach that explains care and makes families comfortable. Speed and efficiency recur—quick visits, minimal wait times, and convenient local access. A few comments note occasional front-desk rudeness. Overall sentiment is strongly positive around quality of care, bedside manner, and patient communication.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Aug 12, 2026
Was there anything that you feel was outstanding?
They always are genuinely interested and listen to my concerns. They take what I say seriously. I am very grateful for this staff.
Aug 12, 2026
Was there anything that you feel was outstanding?
Very nice staff and great place
What could have been done to improve your experience?
Nothing everything was great
Jul 30, 2026
Was there anything that you feel was outstanding?
Carrie my nurse was fantastic, very personable and thorough. Thank you
Jul 30, 2026
Was there anything that you feel was outstanding?
The service
Jul 29, 2026
Was there anything that you feel was outstanding?
Doc broke things down to make it easy to understand
Jul 28, 2026
Was there anything that you feel was outstanding?
Everyone did their job respectfully.
Jul 28, 2026
Was there anything that you feel was outstanding?
Nurses were friendly. Whole process went smoothly.
What could have been done to improve your experience?
Nothing, it was good.
Jul 27, 2026
Was there anything that you feel was outstanding?
Everyone was wonderful and made my [AGE] year old feel very welcome.
What could have been done to improve your experience?
Less copay and better insurance with being a [ ] employee.
Jul 27, 2026
Was there anything that you feel was outstanding?
Time it took to be seen by a doctor
Jul 27, 2026
Was there anything that you feel was outstanding?
The nursing staff is always incredible here!,
What could have been done to improve your experience?
I have been here a couple times and some of the front desk staff are not overly friendly.
Jul 27, 2026
Was there anything that you feel was outstanding?
The staff is always kind and attentive it is the only urgent care I want to come to
What could have been done to improve your experience?
Nothing I had a great experience
Jul 27, 2026
Was there anything that you feel was outstanding?
Quickness of care and explanation of treatment.
Jul 27, 2026
Was there anything that you feel was outstanding?
Awesome staff
Jul 27, 2026
Was there anything that you feel was outstanding?
Excellent speedy service and very detailed on overall condition.. Thanks
Jul 27, 2026
Was there anything that you feel was outstanding?
Lisa my nurse was phenomenal and always is,she makes the whole experience feel less stressful
Jul 27, 2026
Was there anything that you feel was outstanding?
Everyone was very kind and helpful
Jul 27, 2026
Was there anything that you feel was outstanding?
The Doctor he listens and makes sure you understand what he has told and direction for other care Dr. Mac Kinnon is great
Jul 27, 2026
Was there anything that you feel was outstanding?
My visit was great. Staff is awesome!
Jul 17, 2026
Was there anything that you feel was outstanding?
The medical staff were kind, attentive, helpful, and efficient.
Jul 10, 2026
Was there anything that you feel was outstanding?
Friendly staff.
Jul 9, 2026
Was there anything that you feel was outstanding?
Nurse kerri
Jul 8, 2026
Was there anything that you feel was outstanding?
Treated awesome by everyone,
Jul 8, 2026
Was there anything that you feel was outstanding?
Very kind staff!
Jul 8, 2026
Was there anything that you feel was outstanding?
As always, GREAT JOB!
Jul 6, 2026
Was there anything that you feel was outstanding?
We really like the care that Dr. McKinnon provides. He is an excellent physician. The nurse we had today was also very good.
Jul 1, 2026
Was there anything that you feel was outstanding?
Everyone was awes
Jun 30, 2026
Was there anything that you feel was outstanding?
Knowledge of illness
Jun 30, 2026
Was there anything that you feel was outstanding?
The staff was very friendly and personable.
Jun 29, 2026
Was there anything that you feel was outstanding?
Staff was Great
What could have been done to improve your experience?
Not a thing
Jun 28, 2026
Was there anything that you feel was outstanding?
Great experience. Couldn’t have been better
Jun 25, 2026
Was there anything that you feel was outstanding?
Extremely pleasant
Jun 25, 2026
Was there anything that you feel was outstanding?
The entire process of the medical evaluation was outstanding
What could have been done to improve your experience?
Refreshments
Jun 25, 2026
Was there anything that you feel was outstanding?
They are the only urgent care that ever help. I always come here when the er in midland dismisses me and dr McKinnon actually fixes the problem. WORTH THE DRIVE and so friendly
What could have been done to improve your experience?
Nothing they are great
Jun 24, 2026
Was there anything that you feel was outstanding?
Both the technician, nurse, and doctor were phenomenal and nice. They quick and punctual!
Jun 24, 2026
Was there anything that you feel was outstanding?
They were very kind and smooth in operations while flowing patients in and out in a timely manner.
Jun 24, 2026
Was there anything that you feel was outstanding?
All aspects of this visit were outstanding.
Jun 24, 2026
Was there anything that you feel was outstanding?
Kari and shaylyn did a great job!
Jun 23, 2026
Was there anything that you feel was outstanding?
Friendly and respectful. Treats you like a human and not another person in the door
Jun 22, 2026
Was there anything that you feel was outstanding?
Dr MacKinnon was excellent. He listened and explained everything well. He is an excellent doctor and I am so glad he is on Mid Michigans team of doctors.
Jun 22, 2026
Was there anything that you feel was outstanding?
It was a great visit
Jun 22, 2026
Was there anything that you feel was outstanding?
The kindness in their care.
Jun 22, 2026
Was there anything that you feel was outstanding?
How they listen and talk with you
What could have been done to improve your experience?
Nothing excellent all around
Jun 22, 2026
Was there anything that you feel was outstanding?
Explanations and care in listening to answers to questions
Jun 19, 2026
Was there anything that you feel was outstanding?
Love it here!
Jun 19, 2026
Was there anything that you feel was outstanding?
Thanks!
Jun 18, 2026
Was there anything that you feel was outstanding?
Excellent service… problem was solved….medication…
Jun 17, 2026
Was there anything that you feel was outstanding?
Everyone was so kind and my Dr was excellent!
Jun 17, 2026
Was there anything that you feel was outstanding?
The staff were very knowledgeable and efficient. My visit was fast too.
What could have been done to improve your experience?
Nothing it was a great experience.
Jun 17, 2026
Was there anything that you feel was outstanding?
Great fast appointment
Jun 14, 2026
Was there anything that you feel was outstanding?
Quick and efficient thank you