MyMichigan Urgent Care Freeland
5694 Midland Road, (M-47)
Freeland, MI 48623 Directions
5.0 out of 5
1,148 verified ratings
1,148 Ratings, 445 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise MyMichigan Urgent Care Freeland for friendly, compassionate, and professional staff. Frequent mentions highlight nurses (Noreen, Penny, Lisa, Kerri), providers (Dr. MacKinnon) and a team-focused, respectful approach that explains care and makes families comfortable. Speed and efficiency recur—quick visits, minimal wait times, and convenient local access. A few comments note occasional front-desk rudeness. Overall sentiment is strongly positive around quality of care, bedside manner, and patient communication.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Sep 28, 2026
Was there anything that you feel was outstanding?
Productive
Sep 28, 2026
Was there anything that you feel was outstanding?
I thought the care was appropriate an necessary
Sep 28, 2026
Was there anything that you feel was outstanding?
Thanks for taking the time and having patience to answer the questions we had. Quick easy in easy out. Everyone was friendly and great atsmoshere.
What could have been done to improve your experience?
My experience was great. Nothing extra needed.
Sep 28, 2026
Was there anything that you feel was outstanding?
Just the overall attitude of my nurse. She was very sweet and smiley and you can’t help but let it rub off on you.
Sep 28, 2026
Was there anything that you feel was outstanding?
They talked through what they were doing and why
What could have been done to improve your experience?
I don’t think anything
Sep 28, 2026
Was there anything that you feel was outstanding?
I come here any time my babies are sick. I know I can get in fast and everything is explained well to me
Sep 24, 2026
Was there anything that you feel was outstanding?
Karri and Dr Mackinnon were great with my daughter. Karri treated her with kindness. This is why I always bring my family here
Sep 24, 2026
Was there anything that you feel was outstanding?
Satisfied with care. Will come again
Sep 24, 2026
Was there anything that you feel was outstanding?
Karri and Dr MacKinnon were great with my son. He is on the spectrum and has some sensory issues, and Karri was very compassionate, treating him with respect and dignity. And my kids love Dr MacKinnon
What could have been done to improve your experience?
Nothing. Everything was great
Sep 24, 2026
Was there anything that you feel was outstanding?
Very pleased
What could have been done to improve your experience?
Not a thing
Sep 24, 2026
What could have been done to improve your experience?
Always been excellent service
Sep 23, 2026
Was there anything that you feel was outstanding?
Always caring and fast at seeing patient
Sep 23, 2026
Was there anything that you feel was outstanding?
Wonderful staff! We didn’t have to wait long to be seen. Everyone was so pleasant, kind and helpful! Outstanding experience.
Sep 23, 2026
Was there anything that you feel was outstanding?
Nurse and Dr. McKinnon’s care
Sep 21, 2026
Was there anything that you feel was outstanding?
The care and understanding of the nurses is outstanding
Sep 19, 2026
Was there anything that you feel was outstanding?
I liked the waves sound machine in the room
Sep 19, 2026
Was there anything that you feel was outstanding?
The staff here are excellent.
Sep 19, 2026
Was there anything that you feel was outstanding?
Super nice nurse.
Sep 18, 2026
Was there anything that you feel was outstanding?
She was nice
What could have been done to improve your experience?
Nothng
Sep 18, 2026
Was there anything that you feel was outstanding?
Karrie was a great nurse
Sep 14, 2026
Was there anything that you feel was outstanding?
Their courtesy
What could have been done to improve your experience?
Not much. It was great,
Sep 10, 2026
Was there anything that you feel was outstanding?
Lisa was awesome! Made me laugh.
Sep 10, 2026
Was there anything that you feel was outstanding?
Dr Mackinnon is my hero and he saved the day
Sep 10, 2026
Was there anything that you feel was outstanding?
Excellent service all in all.
Sep 9, 2026
Was there anything that you feel was outstanding?
Everyone is very nice this the only place I go outside my regular doctor
Sep 6, 2026
Was there anything that you feel was outstanding?
Everyone was great. We always come out here to see Dr Mackinnon. We wish he was our family doctor
Sep 3, 2026
What could have been done to improve your experience?
Nothing. Wonderful experience and we love the doctor!
Sep 2, 2026
Was there anything that you feel was outstanding?
Very fast being seen by the doctor.
Sep 2, 2026
Was there anything that you feel was outstanding?
Dr MacKinnon was excellent. He explains things very well and is very kind and knowledgeable. Every time I come to Urgent Care in Freeland, I am very glad when I get to see him. Mid-Michigan is fortunate to have a physician like Dr MacKinnon as part of their staff.
What could have been done to improve your experience?
Nothing, it was perfect!
Sep 2, 2026
Was there anything that you feel was outstanding?
The speed of service
What could have been done to improve your experience?
Not much, pretty happy with my visit
Sep 1, 2026
Was there anything that you feel was outstanding?
Nurse with curly hair made me feel welcomed.
What could have been done to improve your experience?
It was quick and everyone was respectful!!!
Aug 31, 2026
Was there anything that you feel was outstanding?
Everyone made me laugh and it’s not easy right now.
Aug 29, 2026
What could have been done to improve your experience?
It was good
Aug 29, 2026
Was there anything that you feel was outstanding?
All was great
Aug 28, 2026
Was there anything that you feel was outstanding?
Friendly staff
Aug 25, 2026
Was there anything that you feel was outstanding?
Thorough explanation of next steps and suggestions for prevention going forward.
Aug 24, 2026
Was there anything that you feel was outstanding?
Everything was good and went very well
What could have been done to improve your experience?
Nothing it went perfect went fast and was a great and helpful experience
Aug 24, 2026
Was there anything that you feel was outstanding?
Great care from the Doctor and staff.
Aug 24, 2026
Was there anything that you feel was outstanding?
Dr MacKinnon was very knowledgeable about my symptoms. The lady who did my X-rays was very kind and helpful
Aug 24, 2026
Was there anything that you feel was outstanding?
Everything was great
Aug 23, 2026
Was there anything that you feel was outstanding?
Very friendly and professional
Aug 23, 2026
Was there anything that you feel was outstanding?
If I could I would have Dr. Mackinnon as my family doctor. The nurse Carrie was also wonderful.
Aug 23, 2026
Was there anything that you feel was outstanding?
Dr. McKinnon was so nice and explained everything about my situation throughly!
What could have been done to improve your experience?
Everything was great,
Aug 23, 2026
Was there anything that you feel was outstanding?
Every doctor or nurse that I have seen or my children seen are super respectful and knowledgeable and fully listen to all of my concerns. Dr. McKinnon saved my [AGE] year olds life by finding a heart murmur that her regular ped did not hear and her heart ended up needing surgery to repair. Could not thank him enough I will be forever great full for him and his team here.
What could have been done to improve your experience?
Literally nothing this is the best urgent care in the area.
Aug 22, 2026
Was there anything that you feel was outstanding?
Getting checked in
Aug 22, 2026
Was there anything that you feel was outstanding?
My nurse was very sweet.
Aug 21, 2026
Was there anything that you feel was outstanding?
Freeland Urgent Care is always our go to place to come for urgent care matters. Everyone is professional, kind, and takes their time with us. The staff today was fantastic!
Aug 21, 2026
Was there anything that you feel was outstanding?
The caregivers are amazing people
Aug 14, 2026
Was there anything that you feel was outstanding?
I think you should advertise more had no idea you did X-ray or lab work here
Aug 12, 2026
Was there anything that you feel was outstanding?
They always are genuinely interested and listen to my concerns. They take what I say seriously. I am very grateful for this staff.