MyMichigan Urgent Care Freeland
5694 Midland Road, (M-47)
Freeland, MI 48623 Directions
5.0 out of 5
1,247 verified ratings
1,247 Ratings, 455 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise MyMichigan Urgent Care Freeland for friendly, compassionate, and professional staff. Frequent mentions highlight nurses (Noreen, Penny, Lisa, Kerri), providers (Dr. MacKinnon) and a team-focused, respectful approach that explains care and makes families comfortable. Speed and efficiency recur—quick visits, minimal wait times, and convenient local access. A few comments note occasional front-desk rudeness. Overall sentiment is strongly positive around quality of care, bedside manner, and patient communication.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Jul 1, 2026
Was there anything that you feel was outstanding?
Everyone was awes
Jun 30, 2026
Was there anything that you feel was outstanding?
Knowledge of illness
Jun 30, 2026
Was there anything that you feel was outstanding?
The staff was very friendly and personable.
Jun 29, 2026
Was there anything that you feel was outstanding?
Staff was Great
What could have been done to improve your experience?
Not a thing
Jun 28, 2026
Was there anything that you feel was outstanding?
Great experience. Couldn’t have been better
Jun 25, 2026
Was there anything that you feel was outstanding?
Extremely pleasant
Jun 25, 2026
Was there anything that you feel was outstanding?
The entire process of the medical evaluation was outstanding
What could have been done to improve your experience?
Refreshments
Jun 25, 2026
Was there anything that you feel was outstanding?
They are the only urgent care that ever help. I always come here when the er in midland dismisses me and dr McKinnon actually fixes the problem. WORTH THE DRIVE and so friendly
What could have been done to improve your experience?
Nothing they are great
Jun 24, 2026
Was there anything that you feel was outstanding?
Both the technician, nurse, and doctor were phenomenal and nice. They quick and punctual!
Jun 24, 2026
Was there anything that you feel was outstanding?
They were very kind and smooth in operations while flowing patients in and out in a timely manner.
Jun 24, 2026
Was there anything that you feel was outstanding?
All aspects of this visit were outstanding.
Jun 24, 2026
Was there anything that you feel was outstanding?
Kari and shaylyn did a great job!
Jun 23, 2026
Was there anything that you feel was outstanding?
Friendly and respectful. Treats you like a human and not another person in the door
Jun 22, 2026
Was there anything that you feel was outstanding?
Dr MacKinnon was excellent. He listened and explained everything well. He is an excellent doctor and I am so glad he is on Mid Michigans team of doctors.
Jun 22, 2026
Was there anything that you feel was outstanding?
It was a great visit
Jun 22, 2026
Was there anything that you feel was outstanding?
The kindness in their care.
Jun 22, 2026
Was there anything that you feel was outstanding?
How they listen and talk with you
What could have been done to improve your experience?
Nothing excellent all around
Jun 22, 2026
Was there anything that you feel was outstanding?
Explanations and care in listening to answers to questions
Jun 19, 2026
Was there anything that you feel was outstanding?
Love it here!
Jun 19, 2026
Was there anything that you feel was outstanding?
Thanks!
Jun 18, 2026
Was there anything that you feel was outstanding?
Excellent service… problem was solved….medication…
Jun 17, 2026
Was there anything that you feel was outstanding?
Everyone was so kind and my Dr was excellent!
Jun 17, 2026
Was there anything that you feel was outstanding?
The staff were very knowledgeable and efficient. My visit was fast too.
What could have been done to improve your experience?
Nothing it was a great experience.
Jun 17, 2026
Was there anything that you feel was outstanding?
Great fast appointment
Jun 14, 2026
Was there anything that you feel was outstanding?
Quick and efficient thank you
Jun 11, 2026
Was there anything that you feel was outstanding?
Nurses n Doc were very personable n made you feel very comfortable ❤️
Jun 11, 2026
Was there anything that you feel was outstanding?
The overall visit was professional and easy going
What could have been done to improve your experience?
Nothing everything was great
Jun 11, 2026
Was there anything that you feel was outstanding?
I love this urgent care. I drive from [CITY] to come here.
Jun 10, 2026
Was there anything that you feel was outstanding?
Dr. MacKinnon and Nurse Carrie were amazing and were very informative about everything. Everyone was very professional and polite. 10 out of 10 experience despite the circumstances I was under. They rock!!!!!!
Jun 10, 2026
Was there anything that you feel was outstanding?
Dr McKinnon was great with me and getting a treat ment going for my copd. He’s one of the last great drs we have. I hope he’s around for a long time
Jun 8, 2026
Was there anything that you feel was outstanding?
Prompt Service! Friendly & caring staff
Jun 8, 2026
Was there anything that you feel was outstanding?
All of the staff is so friendly and helpful
Jun 8, 2026
Was there anything that you feel was outstanding?
The nurse was very nice
Jun 5, 2026
Was there anything that you feel was outstanding?
Nurse was great,
What could have been done to improve your experience?
Front desk staff could be a bit more friendly and helpful.
Jun 5, 2026
Was there anything that you feel was outstanding?
The care staff and the doctor really made me feel at ease during my visit.
What could have been done to improve your experience?
My experience was great
Jun 5, 2026
Was there anything that you feel was outstanding?
The care was excellent
Jun 4, 2026
Was there anything that you feel was outstanding?
The overall staff care and time spent was great!
Jun 3, 2026
Was there anything that you feel was outstanding?
Their care and interest in what was wrong.
May 31, 2026
Was there anything that you feel was outstanding?
Service , care, quality
May 31, 2026
Was there anything that you feel was outstanding?
The friendliness of everyone always exceeds my expectations,
May 30, 2026
Was there anything that you feel was outstanding?
Everything. This is our place to come if we have problems.
What could have been done to improve your experience?
Nothing that we can think of !
May 30, 2026
Was there anything that you feel was outstanding?
Both Nurse Karri and Dr. Mikinnon were excellent, friendly, and efficient!
May 30, 2026
Was there anything that you feel was outstanding?
Exceptional service from start to finish
May 29, 2026
Was there anything that you feel was outstanding?
Wonderful staff, very personable and kind
May 29, 2026
Was there anything that you feel was outstanding?
Very satisfied
What could have been done to improve your experience?
Well done
May 29, 2026
Was there anything that you feel was outstanding?
Dr McKinnon and Penny are great
May 28, 2026
Was there anything that you feel was outstanding?
Caregivers were all professional and kind.
What could have been done to improve your experience?
Cannot think of anything.
May 28, 2026
Was there anything that you feel was outstanding?
Compassion./they didn’t make me feel like I was wasting their time.
May 28, 2026
Was there anything that you feel was outstanding?
Very appreciative of the care I received.
May 28, 2026
Was there anything that you feel was outstanding?
Amazing staff! Amazing care! Jennifer is a great doc and always so helpful and friendly Penny and Kerri are wonderful nurses with kind spirits- thank you for such great care! 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ and beyond Wonderful urgent care! Keep shining
What could have been done to improve your experience?
Don’t let the good ones leave 😊