MyMichigan Urgent Care Freeland
5694 Midland Road, (M-47)
Freeland, MI 48623 Directions
5.0 out of 5
1,091 verified ratings
1,091 Ratings, 383 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise MyMichigan Urgent Care Freeland for friendly, compassionate, and professional staff. Frequent mentions highlight nurses (Noreen, Penny, Lisa, Kerri), providers (Dr. MacKinnon) and a team-focused, respectful approach that explains care and makes families comfortable. Speed and efficiency recur—quick visits, minimal wait times, and convenient local access. A few comments note occasional front-desk rudeness. Overall sentiment is strongly positive around quality of care, bedside manner, and patient communication.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
May 6, 2026
Was there anything that you feel was outstanding?
Everyone was friendly and nice.
What could have been done to improve your experience?
Everything was as expected.
May 6, 2026
Was there anything that you feel was outstanding?
Very nice and listen to what you have to say
What could have been done to improve your experience?
Nothing they were great
May 5, 2026
Was there anything that you feel was outstanding?
Everyone was great
May 4, 2026
Was there anything that you feel was outstanding?
Staff was kind and to the point
May 4, 2026
Was there anything that you feel was outstanding?
The efficiency of getting in/out was very timely. Thank you!
May 4, 2026
Was there anything that you feel was outstanding?
Everything was awesome
May 4, 2026
Was there anything that you feel was outstanding?
Fantastic staff. The doctor was friendly and professional.
May 2, 2026
Was there anything that you feel was outstanding?
Everything was great
May 2, 2026
Was there anything that you feel was outstanding?
Helping my anxious child before a standard test. Some providers could be annoyed or impatient but the nurse Carrie was very kind
What could have been done to improve your experience?
Had to wait almost 2 hours
May 2, 2026
Was there anything that you feel was outstanding?
Very kind and professional. Penny and Jen were Excellent!
Apr 29, 2026
Was there anything that you feel was outstanding?
Kari was super sweet and made sure that I understood what was going on and made me feel safe.
Apr 29, 2026
Was there anything that you feel was outstanding?
The doctor was great
Apr 29, 2026
Was there anything that you feel was outstanding?
Entire visit was great. Kind, listened and great care
Apr 28, 2026
Was there anything that you feel was outstanding?
The medical staff was amazing and they were the outstanding part of the visit
What could have been done to improve your experience?
Not much overall a great experience whenever we have had to use this great service
Apr 28, 2026
Was there anything that you feel was outstanding?
The receptionist at the front counter Kyla s what very rude and has little respect and understanding of urgency and the low rating are from her disrespect etc.
What could have been done to improve your experience?
Better training on respect
Apr 27, 2026
Was there anything that you feel was outstanding?
Very quick and thorough!
Apr 27, 2026
Was there anything that you feel was outstanding?
Dr and nurses were fantastic as always
Apr 27, 2026
Was there anything that you feel was outstanding?
Dr MacKinnon is wonderful and spot-on in diagnosis. The whole staff is very professional and cheerful. We drive extra miles just to come to this urgent care. It’s rated 5 stars but I would give it a 10.
What could have been done to improve your experience?
Not one thing!
Apr 27, 2026
Was there anything that you feel was outstanding?
They were very understanding and made great conversation while still doing there job.
What could have been done to improve your experience?
Nothing! It was a great overall experience!
Apr 27, 2026
Was there anything that you feel was outstanding?
In and out. Dr and nurse were amazing
Apr 25, 2026
Was there anything that you feel was outstanding?
My nurse was great!
Apr 25, 2026
Was there anything that you feel was outstanding?
Both great nurse and doctor
Apr 25, 2026
Was there anything that you feel was outstanding?
The staff was amazing and friendly as usual.
Apr 25, 2026
Was there anything that you feel was outstanding?
Staff. All very good.
Apr 25, 2026
Was there anything that you feel was outstanding?
Staff was very friendly
What could have been done to improve your experience?
Nothing it was great
Apr 24, 2026
Was there anything that you feel was outstanding?
Mick is nice, as is Dr Mackinnon.
Apr 24, 2026
Was there anything that you feel was outstanding?
The team here is always excellent with treatment and kindness.
Apr 24, 2026
Was there anything that you feel was outstanding?
Everyone who works here is very nice and very good at their jobs. Jesus Christ loves you. He is the way. The truth. And the life. God bless
Apr 24, 2026
Was there anything that you feel was outstanding?
Nurse was very personable and professional.
What could have been done to improve your experience?
All went well.
Apr 23, 2026
Was there anything that you feel was outstanding?
Dr McKinnon and Kari were excellent,
Apr 23, 2026
Was there anything that you feel was outstanding?
The staff was amazing, friendly and informative
What could have been done to improve your experience?
I don’t think there’s anything that needs to be done
Apr 23, 2026
Was there anything that you feel was outstanding?
The Dr was amazing and caring. And the X tech Penny is the absolute best tech I’ve ever had the pleasure of having. The truth of the matter is that we came here because her quality of work is above and beyond any other x ray tech we have ever experienced. Because of her extra time spent on taking the extra X-rays years ago she caught something that no other doctor or x ray tech had caught in my neck for over 27 years. She helped my drs see a problem and they could better treat my issues I’ve had for all those years. Now because of Penny I have much less neck pain. Penny is amazing and needs a pay raise or a paid vacation or something. She is very much appreciated by me and my family. Thanks 🙏🏻 so much dry much for having great drs and amazing x ray techs. Penny you are amazing 🤩,
Apr 23, 2026
Was there anything that you feel was outstanding?
Lisa was so sweet and personable!
What could have been done to improve your experience?
Nothing. Everything was great!
Apr 22, 2026
Was there anything that you feel was outstanding?
Both the nurse and the Dr took the time to talk to my daughter and really listened, very caring visit today, thank you for the excellent service:)
Apr 22, 2026
Was there anything that you feel was outstanding?
Took the time to explain everything to me.
What could have been done to improve your experience?
All great,
Apr 22, 2026
Was there anything that you feel was outstanding?
The stuff took time to listen to concerns and answer questions
Apr 22, 2026
Was there anything that you feel was outstanding?
The nurses are so sweet and caring!
Apr 22, 2026
What could have been done to improve your experience?
Good experience
Apr 21, 2026
Was there anything that you feel was outstanding?
Penny and Jennifer were absolutely wonderful. So glad that I took the time to drive out to the Freeland site,
What could have been done to improve your experience?
From arrival to departure, everyone was great. Keep doing what you’re doing.
Apr 20, 2026
Was there anything that you feel was outstanding?
Friendly staff, nurses and doctors
Apr 20, 2026
Was there anything that you feel was outstanding?
Care was fantastic!
Apr 20, 2026
Was there anything that you feel was outstanding?
Very quick to be seen like usual
Apr 20, 2026
Was there anything that you feel was outstanding?
The care and staff were all great
Apr 19, 2026
Was there anything that you feel was outstanding?
Te staff and doctor were caring and took time with my daughter.
Apr 19, 2026
Was there anything that you feel was outstanding?
Fast, friendly and very helpful.
What could have been done to improve your experience?
Nothing, it was easy breezy
Apr 19, 2026
Was there anything that you feel was outstanding?
Quick easy and so kind
Apr 18, 2026
What could have been done to improve your experience?
You guys were great. No notes
Apr 18, 2026
What could have been done to improve your experience?
Time waited
Apr 18, 2026
Was there anything that you feel was outstanding?
Dr. Mackinnon provided outstanding care.
What could have been done to improve your experience?
Exit signage in the facility needs to be addressed: i I was directed to the rear of the building and then locked out, additional signage should be added to direct patients back to the lobby.
Apr 18, 2026
Was there anything that you feel was outstanding?
They are really.nice friendly and the Dr is very therow and friendly