MyMichigan Urgent Care Freeland
5694 Midland Road, (M-47)
Freeland, MI 48623 Directions
5.0 out of 5
982 verified ratings
982 Ratings, 331 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise MyMichigan Urgent Care Freeland for friendly, compassionate, and professional staff. Frequent mentions highlight nurses (Noreen, Penny, Lisa, Kerri), providers (Dr. MacKinnon) and a team-focused, respectful approach that explains care and makes families comfortable. Speed and efficiency recur—quick visits, minimal wait times, and convenient local access. A few comments note occasional front-desk rudeness. Overall sentiment is strongly positive around quality of care, bedside manner, and patient communication.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Apr 15, 2026
Was there anything that you feel was outstanding?
The team was respectful and answered all my questions thoroughly.
Apr 15, 2026
Was there anything that you feel was outstanding?
Dr was very great at explaining
Apr 15, 2026
Was there anything that you feel was outstanding?
Both doctor and nurse were exceptional and gave great, thorough explanations.
Apr 15, 2026
Was there anything that you feel was outstanding?
Everyone was great to us!!!!
Apr 14, 2026
Was there anything that you feel was outstanding?
The kind nurse that ran my strep test
What could have been done to improve your experience?
Nothing,,
Apr 14, 2026
Was there anything that you feel was outstanding?
I feel very comfortable coming here, and the staff are always thorough. This is the only place I come to when i don’t feel well, Thanks for being here!
Apr 14, 2026
Was there anything that you feel was outstanding?
The team was very helpful and caring.
Apr 14, 2026
Was there anything that you feel was outstanding?
Kari was very helpful following up on medication showing on my file that was not mine. Finding out that someone else was filling scripts under my name that could have disqualified my DOT card and messed with my job. Big thank you for that
Apr 13, 2026
Was there anything that you feel was outstanding?
Everyone was very helpful and nice.
Apr 13, 2026
Was there anything that you feel was outstanding?
Very Friendly
Apr 13, 2026
Was there anything that you feel was outstanding?
Nice place and better care
What could have been done to improve your experience?
Nothing good place
Apr 13, 2026
Was there anything that you feel was outstanding?
Everyone was very kind and caring.
Apr 13, 2026
Was there anything that you feel was outstanding?
I have been here a few times and the staff are always excellent.
Apr 13, 2026
What could have been done to improve your experience?
Shorter wait time . Or a text message system for wait time ( alerting when 10 min out , on wait times longer than 1 hour )
Apr 12, 2026
Was there anything that you feel was outstanding?
Mick was so nice, friendly, and professional. He provided a welcoming and calm experience. Paige was very helpful and took time to listen and gave good advice and directions. Wonderful treatment from both of them!
Apr 12, 2026
Was there anything that you feel was outstanding?
So efficient and quick. Great place
Apr 9, 2026
Was there anything that you feel was outstanding?
The staff is very caring
Apr 9, 2026
Was there anything that you feel was outstanding?
The nurse not making it all business, talking about everyday things. Gives it a more personal feel and not all business.
Apr 9, 2026
Was there anything that you feel was outstanding?
Quick and efficient visit
Apr 8, 2026
Was there anything that you feel was outstanding?
Dr MacKinnon
What could have been done to improve your experience?
It’s always quick
Apr 8, 2026
Was there anything that you feel was outstanding?
Both gentlemen were great! We love coming here, they are funny and informative. Making it a smooth process. We will continue to come here.
What could have been done to improve your experience?
Nothing. It was great.
Apr 8, 2026
Was there anything that you feel was outstanding?
Everyone was friendly
Apr 7, 2026
Was there anything that you feel was outstanding?
Dr MacKinnon is so caring and thorough. We love when he is working when we come in.
Apr 7, 2026
Was there anything that you feel was outstanding?
Just being treated with care and friendliness
Apr 7, 2026
Was there anything that you feel was outstanding?
Te attitude of the team was amazing
What could have been done to improve your experience?
Can’t think of anything
Apr 6, 2026
Was there anything that you feel was outstanding?
Lisa was amazing per usual😀
Apr 4, 2026
Was there anything that you feel was outstanding?
Dr. McKinnon and Karri both gave excellent, speedy and compassionate care for an emergency laceration that required a few stitches. The entire experience was top notch!
Apr 4, 2026
Was there anything that you feel was outstanding?
Kyla at front was excellent and went above and beyond researching extra cost from two weeks ago with billing. Great urgent care
What could have been done to improve your experience?
Keep up good work
Apr 4, 2026
Was there anything that you feel was outstanding?
All staff was very friendly. They got me in quickly and answered all my concerns.
Mar 29, 2026
Was there anything that you feel was outstanding?
They treat me and my kids with so much kindness and care I recommend this place and only come here for urgent care help. Super team !!
Mar 28, 2026
Was there anything that you feel was outstanding?
Enjoy the time and visit with staff is good
What could have been done to improve your experience?
Keep up the good work
Mar 28, 2026
Was there anything that you feel was outstanding?
I appreciate being heard
Mar 28, 2026
Was there anything that you feel was outstanding?
They explained medical conditions and medication if needed
What could have been done to improve your experience?
Just keep up good work
Mar 28, 2026
Was there anything that you feel was outstanding?
Caring and understanding.
Mar 27, 2026
Was there anything that you feel was outstanding?
My go to place when I or my family is not feeling well. Everyone is so kind. The wait is usually minimal and the care is always excellent.
What could have been done to improve your experience?
Nothing, everything and everyone is excellent.
Mar 27, 2026
Was there anything that you feel was outstanding?
Friendly staff
Mar 26, 2026
Was there anything that you feel was outstanding?
So good with kids and gentle
Mar 26, 2026
Was there anything that you feel was outstanding?
Providers are funny, yet professional, and they were quick
What could have been done to improve your experience?
Front staff isn’t always personable
Mar 26, 2026
What could have been done to improve your experience?
Nothing. Everything was great :)
Mar 25, 2026
Was there anything that you feel was outstanding?
Awesome
Mar 25, 2026
Was there anything that you feel was outstanding?
Awesome care,
Mar 25, 2026
Was there anything that you feel was outstanding?
Everything
Mar 25, 2026
Was there anything that you feel was outstanding?
Great service
What could have been done to improve your experience?
Nothing, service was great
Mar 25, 2026
Was there anything that you feel was outstanding?
Patience and being so thorough! We appreciate being heard and not rushed through our visit!!
Mar 24, 2026
Was there anything that you feel was outstanding?
Time waiting is short and care is great!
Mar 24, 2026
Was there anything that you feel was outstanding?
How quickly I was able to be in and out.
Mar 24, 2026
Was there anything that you feel was outstanding?
How respectfully staff is and out going and showing they care
What could have been done to improve your experience?
Nothing the did great
Mar 23, 2026
What could have been done to improve your experience?
Nothing, it was quick and efficient while also having compassion.
Mar 21, 2026
Was there anything that you feel was outstanding?
Heather was kind and listened well I felt heard and cared for
What could have been done to improve your experience?
Nothing it was great
Mar 21, 2026
Was there anything that you feel was outstanding?
Every person we came in contact with was so kind and attentive. They made my son feel calm and they took great care of him.