Dr. Mikaela Wallace, MD
Family Medicine
UMC Family Medicine at Milwaukee
7301 Milwaukee Avenue
Lubbock, TX 79424 Directions
4.8 out of 5
247 verified ratings
247 Ratings, 49 Comments
Apr 25, 2024
From start to end everyone was nice.
Apr 20, 2024
Dr Wallace was absolutely amazing. This is a very difficult thing to go through. I felt heard and the empathy shown was amazing. The follow up was extremely kind and supportive. I couldn't have asked for a better provider for this horrible time in my life.
Apr 18, 2024
Terrific, as always, from the front desk, the doctor, that's why UMC is our complete provider. Thank you.
Apr 18, 2024
Everyone here is amazing. They are generally on schedule and are very friendly!
Apr 13, 2024
I'm always satisfied with this medical center, people working in there are friendly and nice, it isn't crazy crowded and its the first place crossing my mind to go whenever I need medical care. I usually recommend this place to anyone who ask's me about a medical clinic.
Apr 13, 2024
Hi, Dr. Wallace has always been very nice and she listens to our concerns about any time that we come into the office. We enjoy our visit with the front office. They are usually pretty sweet and they're very attentive. So we appreciate everybody there at that facility, especially Dr. Wallace. She deserves 10s all across the board. Thank you.
Apr 8, 2024
Everyone there was so nice to me and Dr. Wallace made me feel super comfortable talking to her
Apr 8, 2024
I came from military health care where no one gives a crap about you. Dr. Wallace walks in the room and makes you feel comfortable immediately and talks to you like you have known each other for years. This is a complete 180 from what I have been use to at other places I've lived. The office staff are great, med techs are great and Dr. Wallace is one of the best in the industry and I am so grateful I found her. I'm lucky I found this med clinic.
Apr 5, 2024
I am so blessed to have found Dr. Wallace. She was fabulous! She answered all my questions and was extremely kind and compassionate. She is exactly what I was looking for in a primary care physician. It was such a good experience I am referring my daughter to her.
Apr 5, 2024
I'm so glad I chose to establish my care with this facility! My only complaint involves the initial check in process. The check in process was a little confusing because the front desk girls didn't provide much instruction to myself or other patients in the lobby. I wasn't sure if I was supposed to speak to them when I entered or only check in online. I waited in line to speak to the front desk and when I got up there they asked me to have a seat. Then a few minutes later I was called back up to the desk to provide my insurance information which was a little annoying. After providing my insurance card I was once again asked to take a seat. A few more minutes passed and I was called up to the desk. They gave me back my card and provided me a clipboard with information I needed to fill out. I wish they had simply collected all of my information at once or told me what to expect when I first approached the reception desk. Although the check in process was a little frustrating the front desk ladies were very nice and I have already recommended this clinic to my coworkers. The provider, lab tech, nurse, and front desk ladies were all incredibly kind and friendly. Will definitely continue to use this clinic in the future.
Mar 5, 2024
It's nice to find a doctor that listen to you and not treat you a like number.
Feb 28, 2024
Excellent service very professional!
Feb 20, 2024
Dr. Wallace has an excellent bedside manner. Is very kind, patient and helpful.
Feb 9, 2024
I told the doctor what I was feeling and she asked me what tests did she want me to run I was like I'm sick I don't know you are the doctor. I left with no medicine and no clue! I feel like I paid absolutely nothing!
Feb 8, 2024
I had a really good experience and I'm definitely looking forward to my continued care there and Dr. Wallace was great and so were my nurses.
Feb 7, 2024
I really, really enjoyed my visit with Dr. Wallace. She was excellent. Her... the nurse... or the PA was excellent as well. I really felt like I was taken well care of. Thank you.
Feb 5, 2024
It was one of the best ones I have ever had
Nov 29, 2023
Dr. Wallace is the best. She is very professional and she listens very intently. She is very caring of her patients. The nurses and staff are very friendly and helpful. I am very blessed having Dr. Wallace as my Doctor. She is awesome!
Nov 28, 2023
Excellent service and care
Nov 17, 2023
They are my favorite Urgent Care we have ever gone to. This clinic has always been consistent. My kids love them.
Nov 16, 2023
Dr. Wallace is the most caring provider I have ever had and take time with her patients and shows compassion and professionalism that is outstanding , above and beyond.
Nov 16, 2023
Dr. Wallace is amazing! She provided exceptional care to my three year old. He was scared of going to the doctor since he was sick, but her bedside manner made the experience fun for him. He left smiling and wanting to go back to see her. I will be recommending her to all of my friends and family! UMC is so lucky to have her!
Nov 11, 2023
All courteous. All gave their name. Important!
Nov 9, 2023
I really loved when this facility was open until 8 pm. I have to rush to get there before 5:00.
Nov 3, 2023
The staff and Dr were so kind and helpful
Oct 30, 2023
Dr. Wallace was amazing, friendly, kind, and patient. She sat down and listened to all my questions and concerns. I felt so comfortable with her, she never made it seem like she was in a hurry or rush to be doing something else. She made sure to ask "What else?" after every issue that was discussed while establishing care. I am so happy to have her as my new PCP!
Oct 26, 2023
Nothing thank you'
Oct 20, 2023
Dr. Wallace has been nothing short of amazing during every appointment. She responds quickly and thoroughly on the MyTeamCare portal, she asks great questions and answers all of mine, and she is just so kind. I am very impressed by her and her nursing staff.
Oct 17, 2023
Dr Wallace takes her time, she doesn't make you feel rushed. She is knowledgeable, ask questions, and she listens! Office staff is welcoming and friendly.
Oct 14, 2023
The wait from home service saves a lot of time. I was seen soon after I arrived.
Sep 26, 2023
Great experience
Sep 22, 2023
Did not have to wait long to be seen!
Sep 21, 2023
I felt welcomed and heard. I don't have pcp but felt extremely at ease speaking with dr Wallace (I believe her name was). She was informative and thorough, but she listened to me rather than rush me out of the room.
Sep 16, 2023
Dr. Wallace has a great bedside manner: smiles, listens carefully, is kind and empathetic. Have decided to make her my primary care physician.
Sep 15, 2023
I have had terrible medical experiences up until switching to this office for my PCP; the staff, nurses, and doctor were all very friendly and patient with me and were accommodating and understanding when I expressed that I felt nervous. It makes a huge difference when the nurses feel genuinely caring and kind toward you as a patient like they do here!
Sep 14, 2023
Every time I tried to download the pictures of my ID and insurance, the system would throw me off and I would have to start over. I mentioned it to the staff at the desk and they said "yeah, that happens a lot" . No one offered assistance.
Sep 7, 2023
I simply loved my visit with DR. MIKEALA WALLACE. She was awesome. I appreciate that she was willing to listen to all of the things I needed her to know, and acted in the best possible way to address all these things.I HOPE she will be staying at MFM because, if that this is the case, I will be changing to her as my PCP. EXCEPTIONAL in every way!
Sep 6, 2023
Overall, it was a good experience that I had.
Sep 6, 2023
I received exceptional care.
Sep 2, 2023
Dr. Wallace was my primary care in Levelland Texas for 2 years, I know transfer up to the Lubbock,she is the most fabulous,fantastic. I'm 87 years old and she's the finest physician I had in all my 87 years. Love her dearly I'll drive 40 minutes just to visit my favorite doctor. She is class A.
Sep 1, 2023
Front and check out pss did an excellent job, very friendly as well! Kudos Dr. Wallace, did an amazing job! She even listen to my son's concern.
Sep 1, 2023
Dr. Wallace restored my trust and faith in medical doctors after years of not the greatest experiences by doctors (mostly military doctors)
Aug 24, 2023
Provider and all staff were excellent!
Aug 22, 2023
I really felt comfortable and everyone seemed like they really cared. Thank you
Aug 16, 2023
Dr Wallace was absolutely amazing with my nervous 17 year old.
Aug 14, 2023
The doctor was very nice and thoughtful and very understanding. I will definitely see her again. definitely see her again.
Aug 2, 2023
Everyone there was so kind and they were smiling! Smiles are so rare these days.
Jul 28, 2023
She was very understanding and listen to my needs
Jul 21, 2023
Love Dr Wallace