395 Ratings, 191 Comments
Jun 8, 2024
The ladies assisting me were very nice and helpful.’
Jun 5, 2024
Treatment was courtesy and excellent.
Jun 5, 2024
Had a great experience with NPG Vanderbilt.
Jun 4, 2024
Great care!
May 31, 2024
The provider
May 31, 2024
Everything was outstanding.
May 29, 2024
Short wait after checking in. Vitals taken and questions concerning my illness symptoms were thorough and my responses carefully listened to by each medical person. Whole process took about 20 minutes including diagnosis and recommended persccriptions.
May 28, 2024
Everyone in the Vanderbilt office is so very friendly and knowledgeable. This is my second time being seen by Melissa and she is simply outstanding.
May 28, 2024
Care and service excellence.
May 28, 2024
I went in not knowing what was wrong and was tested for the flu and left with a treatment plan. Excellent care.
May 25, 2024
They were terrific very efficient and ki to u
May 24, 2024
Malissa was efficient, knowledgeable and personable and provided conscientious care! Rate 10
May 22, 2024
The friendliness of everyone.
May 21, 2024
Costumer service
May 17, 2024
Everyone in the office was polite and responsive.
May 17, 2024
She also sent a referral for me for a follow up
May 17, 2024
Walked in. Was in & out in 30 minutes!
May 15, 2024
The blonde receptionist, Terry the nurse and Melissa were amazing! Terry puts you at ease, explains everything, the entire staff was so kind, compassionate.
May 15, 2024
I came in at 6:30pm before their closing for an issue I had with my eye...they were efficient friendly and serviceable to my need, they ordered a prescription that I was able to get soon after the appointment. Excellent staff!
May 14, 2024
The whole visit.
May 14, 2024
Everyone was friendly and professional.
May 14, 2024
Proactive about my impacted ears and had them cleaned out. Nobody else has suggested that in the past when I have similar issues
May 11, 2024
Updates on estimated timing for immediate care was very good
May 11, 2024
After the breathing treatment and starting 4 new meds for bronchitis, I was able to get a full night’s sleep, and feel that I’m on the mend.
May 9, 2024
Melissa was a great listener, kind, knowledgeable and extremely efficient. Best urgent care experience
May 8, 2024
I actually liked being in a doctor's office.
May 6, 2024
Friendly, professional, courteous and decisive!
May 3, 2024
I liked that they didn’t let me sit there for 3 hours. They put me on a waitlist and I was updated when they were ready to see me. I appreciate the honesty and that they were able to see me that day.
May 1, 2024
The cheerfulness of people at the desk. Very caring in dealing with all who came in.
May 1, 2024
All staff I encountered were curious. In emergency situation, that’s what the patient hopes for.
Apr 30, 2024
They are very nice and helpful
Apr 30, 2024
When she wasn’t sure of the problem, she consulted a physician
Apr 29, 2024
The team at this facility made me feel welcome and cared about my well being. The wait at home feature is awesome. I can't wait to see the renovations!
Apr 27, 2024
Terry RN Melissa ARN
Apr 27, 2024
Melissa was fabulous and explained everything in detail. Gave me alternatives that I could understand. Thank you so much, Melissa. As well as a big that to your male colleague whose name I did not get. But he was so kind and caring.
Apr 26, 2024
Melissa Naranjo was extremely kind and caring when attending to my wounds. I fell and had a variety of skin tears which required a lot of time and patience in the cleansing and dirt removal process. Melissa was so wonderful …..gently talking to me through the hours long ordeal. Her knowledge, skill, patience, and kindness helped me relax and get through a difficult situation. You are fortunate to have Melissa as an outstanding employee!!! Thank you all for my wonderful care!! [ ]
Apr 26, 2024
Listening skills
Apr 25, 2024
The quickness of the fop CT scan and the next day fop by the supervisor, Dr [ ]
Apr 18, 2024
All was excellent. The call-back feature is especially helpful. Attention on phone and in the office was prompt, efficient, and well-informed. Nurse and doctor had clearly read relevant My Chart records and were well prepared for my visit. Follow-up phone calls were handled in an exemplary manner. Kudos all around.
Apr 16, 2024
Very thorough
Apr 12, 2024
It was a great place to go Everyone helpful and pleasant
Apr 12, 2024
Understanding my concerns and the ability to address the issue with medication appropriate with my symptoms.
Apr 11, 2024
The staff and providers were excellent and very attentive. I was a first time patient with a laceration that was attended to in a very timely manner.
Apr 10, 2024
Everyone was friendly, helpful, and knowledgeable. Great staff!
Apr 10, 2024
The care I received was excellent. I would recommend this facility to others.
Apr 9, 2024
We were visiting the Naples area on vacation and my son had fevers and was not feeling well at all. We had no idea where to go and found this urgent care after a google search. We were expecting to wait hours for care, but when we arrived they said it would be about an hour as we did not have an appointment. They did everything they could to get my son seen quickly. They kept apologizing for the wait, but honestly it was not even that long compared to what we are used to back home! Everyone was so nice and welcoming. We were very pleased with this experience as it is never fun to have a sick kid while on vacation! Thank you again!
Apr 9, 2024
I think the “wait at home “ feature is excellent.
Apr 6, 2024
Entire staff is excellent!! That’s where I go when I need help.
Apr 6, 2024
I liked how I could sign up on line and could watch when I should head to the clinic. Everyone at the clinic was great - receptionist, nurse and nurse practitioner. Very pleased with my visit.
Apr 6, 2024
We were visiting Naples, from Illinois, for spring break. My son, Eli, smashed his finger in the car door and it was pretty bad. We googled urgent care places to go and NPG Vanderbilt Urgent Care popped up, close by. Upon arrival, we were told there was a 3 hour wait. However, after initial assessment by the receptionist (I didn't catch her name) she said "don't worry, we'll squeeze you in". She was so sweet and accommodating. We didn't even wait 20 minutes. APN Melissa and Nurse Terry were amazing with treatment across the board. So kind, caring and calming to a very traumatized 8 year old boy. Terry sent us with big gloves to ensure his hand doesn't get wet for several days. Melissa made sure we got a copy of his xrays for our medical records back at home. Everyone and everything about our visit was amazing. I can't thank you all enough!