All providers and scheduling staff need more training on what testing or requirements are necessary for a referral. We needed/asked for Auditory processing disorder testing and were told by multiple providers and staff that Melanie's ENT office in Boise would do it. We waiting a long time for an appointment only to be told that her office does not have the equipment/ability to do the testing. She recommended Elks in Meridian, which is fine, but now we wait another 4-6 weeks for an eval. We also learned we need a speech eval 1st, and no one even mentioned that. I understand mistakes happen, but mistakes happened all throughout this whole process. Disappointed.

Professional and friendly.

Thank you for the large, easy-to-read sign on the front of your office. Makes it so much easier to find which brown suite is yours!

Very happy

she even included my wife in the explanation of the test results and welcomed both of our asking questions. She gave informed answers.

The staff at this ENT facility are always so friendly, pleasant and welcoming.

Melanie. Was exceptionally when it came to working wit👍🏻😁