MATTHEW CHARLES HESS

Orthopedic Surgery

4.8 out of 5

148 verified ratings

148 Ratings, 63 Comments

The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Sep 28, 2026
Dr Hess is so caring and patient with my child. He talks to her and listens. We can’t thank him enough for taking great care of her.
Sep 23, 2026
My experience was great beginning with surgery waiting area Stephanie made me and my family fell welcome. My nurse was friendly and kind when he took me to the to set me up and start my IV. The doctors assistants and ER staff was great. The recovery nurse did great at managing my pain. The discharge nurse was friendly and ensured my family and I was prepared for discharge. Dr. Hess did wonderful and I fell great following my surgery.
Sep 23, 2026
The customer service was amazing from the moment I walked through the door. The staff was informative and engaging. I appreciate the time Dr. Hess, and staff took to ask the needed questions and explained the options.
Sep 22, 2026
Dr. Hess is the best!
Sep 21, 2026
Dr Hess and the folks in the clinic were wonderful as usual. What a terrific medical team!
Sep 21, 2026
The lady who took my vitals was super nice and friendly. William was also super nice and friendly and answered all our questions Dr. Hess was very personable and kind and easy to talk to. He explained everything so well, gave options and answered all of our questions. It was a wonderful experience!
Sep 15, 2026
Everything was perfect!
Sep 15, 2026
They listen and they was very attended to my need ,The doctor was great.
Sep 8, 2026
Dr Hess is the best doctor I have ever had the pleasure of working with.
Sep 8, 2026
I arrived early and was promptly taken care of by hospital staff. Doctor Hess took time with me thoroughly explained my condition according to existing results. He advised me of precautions to take and outlined a pending course of action. I was very pleased with my visit.
Aug 28, 2026
Dr Hess is a great Dr and a easy person to talk to makes the visits more at ease
Aug 25, 2026
I spent 2 hours past my appointment time waiting to see the doctor. Once he arrived, he was very friendly and took his time explaining the upcoming procedure and answered all of my questions.
Aug 25, 2026
Everyone was very kind and helpful. Overall great experience.
Aug 17, 2026
Dr Hess was compassionate and explained options
Aug 11, 2026
Very professional, courteous
Aug 10, 2026
The staff in the Cast Room are very nice and caring and does a great job. This is my first checkup after my first surgery with Dr. Hess, I have been very satisfied with the outcome of the surgery and with my first visit, Dr. Hess seem's to care alot about his patients.
Aug 5, 2026
Awesome experience all around! Dr. Hess and his entire staff were amazing!
Aug 3, 2026
Dr. Hess is the most amazing doctor in the entire world!
Aug 3, 2026
I have an issue with my vains being evasive when trying to start an I.V. and the last visit I was stuck twice once in the left hand top side and when that didn’t work I was stuck in the left hand wrist area. I mentioned that I didn’t like being stuck there because it hurts tremendously. But I was stuck there anyway. And when I left my hand was sore for a bit.
Jul 15, 2026
Dr.Hess explained my options completely and in a way I could understand them.
Jul 14, 2026
Knowledgeable, considerate and professional staff.
Jul 14, 2026
Excellent doctors and support staff
Jul 7, 2026
He didn’t appear to remember why I was there. Then he contradicted himself from my previous appointment. I think he’s a good physician, just has too many patients and need more appointment days and time.
Jul 6, 2026
Dr. Hess and staff are wonderful. Dr. Hess tends to run late on his office visits but is very thorough and thoughtful when you get time with him.
Jun 29, 2026
Dr Hess was very thorough with his explanations of potential health issues and underlying issues. The nursing and radiology staff were very friendly and helpful during the visit. The facilities were clean and everyone I met had good hand hygiene.
Jun 16, 2026
I was extremely nervous about this appointment. The sign in staff, triage nurse, and xray tech were all fantastic. Met with Dr. [last name] first. He was exceptional. As a resident he was prepared and thorough. Dr Hess was top tier. They took time to answer questions and create a working plan. I could not be happier with the visit.
Jun 9, 2026
Dr. Hess is the best doctor in the entire world, literally from his patient interaction to his unrivaled knowledge in his field and beyond. He literally saved my life!
Jun 2, 2026
I think that Dr Hess is an AMAZING doctor who shows great care and concerned for my health and well-being and he makes me feel extremely comfortable with the whole doctor visit process. I was someone that used to have white coat syndrome but Dr Hess has been one of the doctors that made me feel so extremely comfortable that now I do not have that anymore. I did have to wait for several hours because he had emergencies and this is where for me this doctor is so worth the wait. He never disappoints me and I absolutely love that about him his knowledge and bedside manner is over the top I really love and enjoy this doctor. I honestly don't think I can say enough positive about him and his staff everyone is absolutely wonderful kind and very understanding. I will always go to Dr Hess and recommend others to do the same. It's just a wonderful experience all around with not just him but the other stuff as well. I appreciate the care that feels more like you're coming to family and they love and appreciate you instead of just feeling like a number it's very refreshing.
Jun 2, 2026
Dr. Hess is WONDERFUL!
Jun 1, 2026
Everyone that helped me were professional and very courteous.
May 25, 2026
Knowledgeable, friendly and respectful
May 23, 2026
Everything was done in a timely manner very professional all personnel was kind and courteous, and very knowledgeable of their task in job. Who would recommend the experience to anybody?
May 8, 2026
Such a wonderful visit with Dr. Hess to check on our progress.
May 1, 2026
The wait was a little long but Dr Hess was awesome.
Apr 28, 2026
Every one was nice and pleasant and I was seen quickly.
Apr 22, 2026
Well received Doctors covered everything with my problems. Answered questions, thorough, explained pros and cons. I trust they will get me treated Soon. Thanks.
Apr 21, 2026
Care was definitely a 10/10
Apr 21, 2026
Very pleasant and helpful experience.
Apr 7, 2026
Good doctors but long wait to see them. Scheduling is a nightmare.
Apr 7, 2026
Excellent service provided.
Apr 7, 2026
He’s great.
Mar 31, 2026
The time and thoroughnesses Dr.Hess spent with me
Mar 30, 2026
Dr Hess and his staff are THE BEST!!
Mar 30, 2026
We spent 4 hrs for this appointment for the dr to spend less than 5 minutes with us, plus now you have to pay to park. We will never be back
Mar 23, 2026
They all were very professional and answered any questions I had.
Mar 19, 2026
The staff is very friendly. The young lady that did vitals was amazing.
Mar 3, 2026
Dr.Hess is a wonderful doctor.
Feb 17, 2026
Dr. Hess was very thorough and has done more for me than any other doctor I have seen.
Feb 17, 2026
The outstanding friendliness, especially Kee, is like non-other! Dr. Hess and his resident were thorough and easily explained the findings and course of treatment.
Feb 16, 2026
We did have to wait a while to see our physician but we understand and appreciate the time he spends with his patients.