Dr. LISHA THORNTON MD

Primary Care

5.0 out of 5

101 verified ratings

101 Ratings, 34 Comments

The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Apr 28, 2026
All went well and in a timely manner.
Apr 27, 2026
Dr. Thornton is the best. The clinic is clean and efficient. The staff is friendly and quick. Bathrooms are always clean.
Apr 27, 2026
Dr. Thornton and Ass’t Tina are always professional and personable
Apr 23, 2026
Doctor was caring and very interested with my concerns
Apr 23, 2026
Clean facility with friendly staff. I did not have to wait long for my appointment, even though it was mid-day. Dr. Thornton is very personable as is her staff.
Apr 22, 2026
Everyone was professional and kind . Love Dr Thornton , she is very thorough and kind !
Apr 20, 2026
Dr Thornton is very courteous and provides expert medical advice and courses of action as needed.
Apr 12, 2026
Very satisfied
Apr 9, 2026
Dr. Thornton takes the time to listen to me. I feel seen and heard.
Apr 1, 2026
Love the care and understand of my health care team.😘😘😘
Mar 19, 2026
All of it
Mar 16, 2026
Dr. Thornton
Mar 4, 2026
Dr Thornton and staff are competent and caring
Feb 25, 2026
Dr. Thornton is always awesome. She listens and wants to make sure you are taken care of
Feb 20, 2026
Very thorough and kind
Feb 19, 2026
Love Dr. Thornton. Staff was not particularly personable.
Feb 10, 2026
Dr Thornton is always very thorough & gives valuable feedback & arranges for needed lab work & recommends preventive measures & tests. She's great!
Feb 6, 2026
I'm always satisfied and comforted by my care and interactions with the staff and doctors.
Jan 20, 2026
You are very professional. I’m very comfortable with my doctors. Thank you very much.
Jan 6, 2026
Dr. Thornton and tech Tina are the best!
Nov 26, 2025
They treat us like family, you feel comfortable talking.
Nov 12, 2025
This was the worst experience I have had with the UAB clinic. When I called yesterday morning, I told them I had a stopped-up ear and was in a great deal of pain. They said nothing was available and to go Urgent Care. I said I would go to AFC for convenience. Shortly thereafter, they called me back and said Dr. Thornton could see me at 2:00. She determined my ear was impacted and said she was not authorized to treat. The nurse knew my ear was stopped up. Why did she tell me to come in, charge a $45 copay, only to send me away with "you will need to go to Urgent Care" because there was no availability with the ENT downstairs. This is unacceptable, I was sent away in pain and should have never been scheduled if this was beyond her scope. I felt like there was no compassion or empathy for my situation and this was just a means of making money. I had to teach two classes starting at 5:00 yesterday and today, I am prepping for a colonoscopy scheduled for tomorrow morning. This was communicated to the nurse, the doctor, and clinic manager with no resolution. I am very upset about the way I was treated and for wasting my time. At the very least, my $45 needs to be refunded and someone owes me an apology.
Oct 28, 2025
Doctor Thornton is very caring
Oct 23, 2025
Efficient, courteous staff Excellent health care Clean environment Availability to lab, x-rays in one location
Oct 16, 2025
Dr. Thornton is wonderful. She is extremely caring, up to date, understanding, professional, and patient centered. She is the best.
Oct 8, 2025
EXTREMELY HAPPY 😃
Sep 22, 2025
I have no complaints
Sep 4, 2025
The ancillary staff and Doctor Thornton were very professional, kind and courteous.
Sep 4, 2025
Dr Thornton she’s the best.
Sep 3, 2025
Everyone is very nice for the most part, but sometimes the staff at the desks seem annoyed. I think the nurses who take vitals need more proper training on how to take blood pressure correctly. They often try to take it as soon as I've sat down, or have improperly positioned the cuff. The patient rooms also need better ventilation. They are always too warm.
Aug 12, 2025
Very great Dr! Staff very helpful! Thanks!
Jul 25, 2025
DrThornton is an excellent doctor.
May 29, 2025
I always receive quality, compassionate care at Hoover Primary Care. Dr. Lisha Thornton takes time to listen to concerns and I truly feel that she is a partner in my healthcare.
May 28, 2025
My provider and nurse are very caring and friendly