Methodist Legacy ER & Urgent Care - Prosper
Emergency Medicine, Urgent Care
211 W Frontier Pkwy
Prosper, TX 75078 Directions
eruc.methodisthealthsystem.org
4.7 out of 5
10,277 verified ratings
10,277 Ratings, 2,827 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise Methodist Legacy ER & Urgent Care - Prosper for fast, compassionate, and professional care. Staff (nurses, NPs, PAs, doctors, registration) are repeatedly described as friendly, knowledgeable, and calming—especially with children and anxious patients. Many note efficient processes, short wait times, thorough explanations, onsite testing (x‑ray, lab, CT), and successful urgent interventions including surgery referrals. Repeated recommendations and loyalty signal high trust and satisfaction.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Jun 13, 2026
All good!
Jun 1, 2026
Great customer service
May 26, 2026
I always chose Legacy for urgent care because of the friendly staff and the NP or Dr always make sure I understand the diagnosis and treatment plan
May 25, 2026
Very satisfied
May 23, 2026
I take great comfort knowing Legacy ER is here to care for my needs!
May 23, 2026
Great Carek
May 23, 2026
I was in and out quickly. After taken my prescription the next day I was feeling alot better. I did like not have to make an appointment.
May 23, 2026
Very professional service. Everyone was so nice and they explained exactly what they were doing.
May 22, 2026
DR Williams has treated me before and she knew my previous reasons and for her analysis. She is fantastic and sure hope everyone gets her!
May 22, 2026
Always the best care, staff respects patient wishes always and that’s not always the case at other urgent care facilities in the area. We always choose your facility and recommend it to others
May 21, 2026
Everyone is always friendly and efficient. Service was slower than normal but still good. Had to wait over 30 minutes after taken to a room.
May 20, 2026
Easy check in. Dr. Porter was excellent
May 20, 2026
You all are very professional and always efficient! I feel heard and taken care of every time I visit for medical needs. Your staff is amazing! You are my go to place when I am sick or hurt! Thank you!
May 20, 2026
They treat me very good
Good experience all the nurses are nice
May 20, 2026
Nurse inserting the catheter caused a bruise, which I usually never get
May 19, 2026
It was a great visit
May 19, 2026
Legacy ER is always fast and efficient. From the time I come until I leave, I am always impressed by the treatment and efficiency of eveyrone who works there.
May 19, 2026
Great front desk staff, nurses & the doctor that I saw yesterday. Very please with my visit and will return.
May 19, 2026
Their approach and communication and personality.
May 19, 2026
The staff is very professional and caring about the patient.
May 19, 2026
I've moved to Aubrey & Legacy ER is still my go to! Always quick & easy & always get great care.
May 19, 2026
Excellent service, fast, efficient, no-nonsense
May 18, 2026
Always good service
May 17, 2026
Excellent
May 16, 2026
Identified the conditions in minutes
May 16, 2026
Very timely and willing to discuss my situation
May 15, 2026
I’m referring about the Doctor who checked me in. After shift change, I never saw the Dr.
The medical staff asked good questions, made a quick decision and got it done quickly. I appreciated their care.
May 15, 2026
Best care always
May 15, 2026
Excellent experience. Wait was short, staff was awesome and facility was very clean.
May 15, 2026
Great location. Will recommend to friends and family.
May 15, 2026
I choose to drive further to Legacy ER and urgent care, because of the kindness, knowledge and care of every person involved in my care from the front receptionists, to the intake/assessment person, nurse, imaging techs and the doctors.
And the facility is always immaculately clean.
Waiting times are always short.
I have many ER and urgent care locations within a 2 miles of my home and the entire 12 minute drive to get to Legacy ER, but I love and trust Legacy ER and Urgent Care the most.
May 14, 2026
I went in for a cut on my finger and all the staff that I encountered were very kind, helpful and had a calm energy which made my experience amazing. It was also very fast. From the moment I checked in to being discharged was an hour.
May 13, 2026
I recommend Legacy ER to all of my friends. Convenient, local and far better that a hospital ER, with equal care ability!
May 13, 2026
When feeling so miserable coming in and the feeling of a caring
Staff I Felt I had chosen the right urgent care. By the end of my visit I had been care for by about 5 different staff members and they were all wonderful. Thanks! I’m start to feel much better. Keep up the good work!
May 13, 2026
This was my first visit and I was pleasantly surprised by the ease of the process and the brief wait time.
May 12, 2026
The people very good and the doctors very nice
May 11, 2026
Quick and accurate diagnosis
May 11, 2026
I feel comfortable here. Everyone was very nice. The rad tech could be a little more personable vs robotic. Scans are intimate and personal so it's important for that person to have a friendly and outgoing personality that matches the rest of the staff.
May 11, 2026
Garrett in triage was thorough, compassionate and so kind and friendly!! When you’re not feeling good, it really helps.
May 11, 2026
I waited less than 7 minutes
I had a very pleasant experience. Everyone was kind and friendly
May 10, 2026
Very friendly, efficient staff. The supervision sas handled by a nurse practitioner, not a physian. Significant testing and evaluation were done and each person involved in my care displayed real competence. The level of care I received was superior to much of the care I receive in Maine.I would highly recommend the care of Virginia Mason urgent care
May 7, 2026
Wonderful experience, except for the being sick part! Staff were exceptional and I would highly recommend to anyone.
May 3, 2026
The staff was friendly and helpful with what was going on with me, they were polite and had a kind attitude
May 3, 2026
Everyone was extremely kind and comforting. Got my mind off of the pain I was in.
May 3, 2026
The entire process of getting in and being seen by a doctor was efficient and no nonsense. We really loved it.
May 2, 2026
The staff was very professional and caring. They did a very thorough job in diagnosing my illness and treated me with utmost care and respect throughout the whole experience.
May 2, 2026
The front desk receptionist was extremely rude. We have been going to legacy er for 20 years and never had the issue. When trying to leave and discharge out person wasn’t there and waited for awhile and when finally came back they was not friendly. Horrible customer service at front desk. Nurses and doctor were great. Need new front staff!
May 2, 2026
We have always received great service.
May 2, 2026
The diagnosis and treatment was quick, professional and communicated to me clearly
May 1, 2026
Antibiotic given was not the best according to my dr the next day