Legacy ER & Urgent Care - Frisco West
Emergency Medicine, Urgent Care
9205 Legacy Drive
Frisco, TX 75033 Directions
4.7 out of 5
12,341 verified ratings
12,341 Ratings, 3,875 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Legacy ER & Urgent Care - Frisco West consistently delivers compassionate, professional, and efficient medical care, earning patient trust and gratitude. Patients frequently highlight the kindness and thoroughness of the medical staff, rapid diagnosis, and clear communication. The facility is praised for its cleanliness and organized process. While most experiences are positive with minimal wait times, a few noted occasional delays and longer waits for doctor or test results. Overall, the group is recognized for prioritizing patient comfort and quality treatment.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Sep 7, 2026
The overall care was good, and they treated my ailment. I think they are still working out the bugs from the merger with the previous owner's records.
Sep 6, 2026
My case was pretty clear cut, but staff was very helpful and confirmed eye needed antibiotics.
Sep 6, 2026
X-Ray Tech was great !
Sep 5, 2026
Everything went great. Everyone was so nice caring to my son.
Sep 5, 2026
It was a great first experience! Recommend it to everyone!
Sep 3, 2026
I love this place. The speed of service, the cleanliness, the staffs. I will go there over and over again
Sep 3, 2026
The female doctor was very accomodating and everyone was so nice to me :)
Sep 2, 2026
I was well cared for & every part of the process had kind, caring people and very knowledgeable.
Sep 2, 2026
Everyone was nice and the process was quick & fast.
Sep 2, 2026
The whole staff behind the admission door was unbelievable !!! Totally new what they were trained to do with professionalism friendly and personal respect to me !
Sep 1, 2026
The doctor explained things in a way I understood without seeming to talk down like some doctors do. Wish he was in private practice.
Sep 1, 2026
Everyone was great felt so cared for
Sep 1, 2026
Other than my illness, overall great experience.
Sep 1, 2026
Everyone was very professional
Aug 31, 2026
It was easy, fast and personally attentive
Aug 31, 2026
Very friendly and professional with great timely service.
Aug 31, 2026
Excellent visit. Everyone was very helpful and professional.
Aug 31, 2026
My needs were taken care of.
Aug 31, 2026
Very professional!
Aug 31, 2026
Female nurse was awesome! I was in extreme pain and she was in top of everything. She made me as comfortable as I could possibly be.
Aug 30, 2026
My wife and I have been to this ER in the past, and knew how good they are in every aspect.
Aug 30, 2026
All of staff were extremely friendly, kind, and empathic. The customer service stood out compared to other type of urgent care facilities I’ve been too. Greatly appreciate their care.
Aug 30, 2026
The staff were very helpful and caring. They made sure that my teenage daughter was as comfortable as possible during an unpleasant medical procedure. They showed great care and compassion and took care is her quickly and professionally.
Aug 30, 2026
Our visit went smoothly. The wait was short. Nurse was very friendly.
Aug 29, 2026
Very friendly and outgoing
Aug 29, 2026
I do not think the final intake registration and payment should happen in the room when patient is in pain, throwing up and waiting to be treated.
Aug 28, 2026
Susie was excellent. She answered my questions, was professional, and listened to my concerns.
Everyone was there to help. What a great staff!
Everything seemed clean, and the staff seemed focused on protocols for safety.
Aug 27, 2026
Cared for my issue and identified and cared for a problem I didn’t know had.
Aug 27, 2026
Very efficient and quick and all the staff seem like they knew we’re very knowledgeable. I would highly recommend that this facility again.
Aug 26, 2026
The process and treatment was pretty quick from check in to check out.
Aug 26, 2026
Knowone wants to be in the urgent care, but if you have to be this is the place to go. Everyone was friendly, knowledgeable and efficient. Fastest urgent care visit I have ever had!
Aug 26, 2026
The staff was so sweet. I brought my 2 year old in for a bloody lip and everyone who helped us was very gracious and caring. They made both of us feel cared for and comfortable. Thank you to the staff who saw us.
Aug 24, 2026
Efficient service, staff caring and helpful.
Aug 21, 2026
Answered all questions in a timely manner. She was friendly, professional and offered options.
Aug 21, 2026
All very professional. They worked well together to insure the doctor received good results in order to make a diagnosis.
All very professional.
Excellent admission. Zero wait time.
Aug 20, 2026
My first visit and it was one the greatest experience. Everyone were very professional and respectful. I hope no one gets sick but in case if they needed to choose an urgent care, this is the place.
Aug 18, 2026
smooth easy process every time.
Aug 6, 2026
The blonde nurse was amazing. So kind and attentive to details.
Aug 3, 2026
I was treated by a Nurse Practitioner and she made the right diagnosis and prescribed the appropriate medication after an in clinic urina,y sis. Subsequent results came in from the culture and i was p,eased to prescribed the perfect type of antibiotic. I have been to this facility several times before it became part of the Methodist Health system
Jul 31, 2026
Extremely efficient, knowledgeable, friendly and clean.
Jul 27, 2026
A great experience overall. Dr. Woody communicated very well.
Jul 23, 2026
A+ on every area I check. They were outstanding.
Jul 12, 2026
The staff helped and answered everything regarding why I came in. They were all friendly, caring and helped me feel at ease
I would recommend Methodist Legacy ER & UC to anyone who needs to be seen by Medical Professionals.
Jul 11, 2026
all good
Jul 11, 2026
Excellent care
Jul 11, 2026
Lauren was very efficient and compassionate
Dr Lewis was thorough and very supportive.
They took the time to assist me as needed
They were so quick to pull me back, I didn't even have time to sit down.
Jul 10, 2026
Always quick and efficient. ??
Jul 10, 2026
Just a good experience
Jul 9, 2026
Nurses' were very professional
All staff kept me informed at all times
Attention to my condition was very timely
Personnel was very kind
Jul 8, 2026
Staff was amazing in a time of need!