Legacy ER & Urgent Care - Frisco West
Emergency Medicine, Urgent Care
9205 Legacy Drive
Frisco, TX 75033 Directions
4.7 out of 5
13,545 verified ratings
13,545 Ratings, 2058 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Aug 11, 2025
Everyone was very helpful and through
Aug 11, 2025
Great service no long wait. Everyone was very nice.
Aug 11, 2025
I have been to and taken family to your clinic several times, always spot on and great service and wonderful staff and care team and doctors. thank you very much!
Aug 11, 2025
Cooper treated my son by cleaning a cut and used glue. He was very knowledgeable and friendly. He made my son feel at ease. He is a valuable asset to your practice. Great personality. Thank you!
Aug 11, 2025
This is much better care than I received at the emergency room a At the hospital a short while ago. This was not my first visit there and I will definitely come back again when necessary
Aug 11, 2025
Excellent from walk in door to out of door in 20 min. And got treated as I needed.
Aug 11, 2025
This was my third visit , I drive for 18 minutes to get to this particular one because I liked them
Aug 11, 2025
Bethany and the tech who administered the shots were great and explained the treatment in detail. Total time of visit was very reasonable given the number of people in the waiting room. Room was clean and the tech walked me towards the exit door upon discharge.
It would be nice to have prescriptions automatically sent to the patient's preferred pharmacy. I don't recall the last time I had to physically drop off a written prescription after seeing a provider prior to this visit.
Aug 11, 2025
The NP that I saw was extremely kind. She gave me fantastic advice and listened to my concerns about certain medications and subsequent advice following that. I've been here when my husband needed stiches and when my oldest needed an X-ray. I love this place and have never had a bad experience.
Aug 10, 2025
Great service as always!
Aug 10, 2025
Absolutely amazing !
Aug 10, 2025
Excellent staff and process
Aug 10, 2025
Dr. Tauber was attentive and efficient. He listened to my concerns, explained everything clearly, and made me feel well cared for. Highly recommend!
Aug 10, 2025
Everyone was very friendly and they were thorough in their examination.
Aug 9, 2025
Full experience ... no single aspect.
Aug 9, 2025
Very short time from arrival to triage to room
Aug 9, 2025
Had a hearing aids dome stuck in the ear. Doctor didnt remove or treat but called an ENT to see us next day
Aug 8, 2025
The doctor was wearing a mask (which I understand is good medical practice), however, it made her voice very hard for me to understand. I've had this same doctor in the past, and I don't know if it was just the type of mask, or what else it could have been, but this time her voice was so muffled. She's a sweetheart though! Always remembers who I am from my previous visits and is very kind.
Aug 8, 2025
Everyone was very friendly and helpful. The doctor communicated all possible reasons for my symptoms and conducted various diagnostic tests to rule out all possible causes of my symptoms.
Aug 8, 2025
It was a overall good experience they staff was nice and friendly made me feel welcomed and was really helpful
Aug 8, 2025
The friendliness of the staff in the short wait time to be seen we're all contributing factors
Aug 8, 2025
Quick and efficient, but Dr. didn't check me over at all, just did test for recurring UTI. Meds seemed to work this time. ??
Aug 8, 2025
We have before and it is generally a seamless experience.
Aug 8, 2025
Great visit! My son got right in and was able to get his cut stapled up quickly. That was wonderful.
Aug 8, 2025
Love Legacy ER!!!
Aug 8, 2025
Very impressed Every one so helpful especially when you don't feel well I appreciated all their help
Aug 7, 2025
The Dr was very helpful and knew right away that I just had and gave me some meds that night so I wouldn't have to go to the pharmacy. Very kind to do that. Will always come to this Urgent care.
Aug 7, 2025
I have always come to legacy....so professional, and the level of doctor skills...is right on !!!
Aug 7, 2025
The whole experience was appreciated. I was in pain and I received excellent care.
Aug 7, 2025
Always efficient, friendly and professional.
Aug 7, 2025
Excellent care provided every time I go.
Aug 7, 2025
The entire staff was polite, professional and informative. I really liked the PA who treated me, as well as the lady that took my X-ray. I really appreciate the way the staff playfully teased me about the way that I injured myself. (61 year old falling off a skateboard) it was all in fun but there was no judgement.
Aug 6, 2025
That's certainly where I would go if I can't get in with my primary Doctor.
Aug 6, 2025
Always pleasant at Legacy ER.
Aug 6, 2025
A great experience and was very impressed with the front desk staff and nurse and doctor. Kudos!!!
Aug 6, 2025
Although I ended up with pneumonia, the staff was fantastic!
Aug 6, 2025
I like Legacy ER because the people there are very nice
Aug 5, 2025
Reception desk and the triage personnel seems not welcoming.
Aug 5, 2025
All who tended to me were very good.
Aug 5, 2025
Perfect service, glad to have it in our neighborhood.
Aug 5, 2025
Overall very good facility with professional providers.
Jul 29, 2025
It’s the perfect place when expert treatment is needed.
The staff in all areas are professional, thorough and kind.
The physician is straight forward, on target and gives peace of mind to patients along with perfect treatment.
Jul 29, 2025
I came in early and the wait time was 2 minutes , nurse and were really quick and efficient. Felt better soon after and feel almost 100 today Thank you!!!!
Jul 29, 2025
I’ve been here several times in the past twice for myself and once for my daughter, we’ve had a great experience each and every time
Jul 29, 2025
The doctor and support staff were very thorough and professional!
Jul 29, 2025
Everything was perfect. I wish the doctor checked my stomach , as I went with severe abdominal pain. How would he know if it were appendicitis without physically checking a patient?
Jul 29, 2025
Came in with pretty nonspecific symptoms in my son and diagnosed as allergic reaction. Have since been on 3 emergency room visits and recently admitted to hospital trying to figure out what is happening but seems bacterial as of now. I wonder if Legacy had prescribed antibiotics a week ago during our visit if everything would have progressed so much.
Jul 29, 2025
dr Phillips and staff were amazing. Very thorough and professional.
Jul 29, 2025
Seen quickly and staff was very professional.
Jul 29, 2025
It was fast