Legacy ER & Urgent Care - Frisco West
Emergency Medicine, Urgent Care
9205 Legacy Drive
Frisco, TX 75033 Directions
4.7 out of 5
13,815 verified ratings
13,815 Ratings, 2552 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Legacy ER & Urgent Care - Frisco West consistently delivers compassionate, professional, and efficient medical care, earning patient trust and gratitude. Patients frequently highlight the kindness and thoroughness of the medical staff, rapid diagnosis, and clear communication. The facility is praised for its cleanliness and organized process. While most experiences are positive with minimal wait times, a few noted occasional delays and longer waits for doctor or test results. Overall, the group is recognized for prioritizing patient comfort and quality treatment.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Oct 26, 2025
Overall great care and doctors. Wish the doctor would spend just a little more time examining. Barely even looked when scooping ears and throat.
Oct 26, 2025
Everything was professional from the beginning to the end.
Oct 26, 2025
Very friendly staff. Efficient sign in process. Timely care with very little waiting beyond waiting for test results.
Oct 26, 2025
Very professional and caring ER! Everyone treated me and listened to my symptoms without me feeling like I was unimportant.
Oct 26, 2025
Excellent service
Oct 25, 2025
A little slower than prior visit. Dr very quick with diagnosis but was correct. In and out quickly
Oct 25, 2025
Thank you very much for helping me in such a difficult time!
Oct 25, 2025
This provider was one of the best I have encountered at Legacy ER. I prefer this center to any other place around me. From the check-in process to the discharge process, everone demonstrated excellent communication skills and knowledge. Thank you - as this is not the norm in customer service and it stands out with your facility.
Oct 24, 2025
This was quick and easy, and I didn't feel like we got the run around! He was honest, helpful and timely.
Oct 24, 2025
Good people
Oct 24, 2025
Thank you for asking. I was really pleased with the Care that was given me during my visit last evening. I was quite impressed with the friendliness and professionalism of everyone I dealt with. As a matter of fact, my mother In law is going there today. My wife and my mother-in-law have both been there before as well.
Oct 23, 2025
The quality of the care was very good and satisfactory.
Oct 23, 2025
Legacy is ALWAYS fast and truly cares and makes you feel seen. As often as we use them, they have always helped the family and always check up on us after our visit to see how we are. Grateful for Legacy and highly recommend them especially if you need to be seen quick! Thanks, Legacy and all the staff, nurses and Doctors!
Oct 23, 2025
I've been there several times. They've always treated me so well. The staff is always friendly and always able to take care of me.
Oct 23, 2025
XRay machine was inoperable so 75% of what I needed was unavailable- ended up having to go to touchstone imaging. Other than that the people were fine and facility was clean.
Oct 23, 2025
Thanks for taking good care of my daughter, everyone was great.
Oct 23, 2025
Quick and Fast service
Oct 23, 2025
An all around good experience!
Oct 23, 2025
The staff was very friendly and helpful definitely appreciated in a time of need ! The process was extremely FAST and very communicative about my medication. Definitely recommend coming here
Oct 22, 2025
Excellent service!
Oct 22, 2025
I was so impressed with everything about this experience! Such a clean facility and so well organized. Destiny at the front registration was so nice and informative and helpful. The nurses were all so informed and pleasant. The doctor was absolutely amazing- informative and had an immediate proactive solution to help me get better. Very grateful to know this place exists!
Oct 22, 2025
In and out with the diagnosis and meds I needed
Oct 22, 2025
Everything was fast and fantastic!!!
Oct 22, 2025
I spend most of my time waiting, I did not get my temperature taken and it just seem really fast. Everyone was very nice though.
Oct 22, 2025
If you’ve lived in the UK as we have and experienced the healthcare system there you really appreciate great service like this!!!
Oct 22, 2025
From the moment I called, went in the front end staff and medical staff were on it! Took the time to explain, went above and beyond to ensure the description of my symptoms and concerns were addressed and met. 10/10
Oct 21, 2025
Comfortable walk-In experience. The meds the doctor gave me helped heal quickly.
Oct 21, 2025
I just appreciate how fast they cared for me
Oct 21, 2025
Awesome Care
Oct 20, 2025
Great process overall
Oct 20, 2025
Quick process. Thoroughly explained all procedures and billing process (ER vs. Urgent Care Insurance). All staff was extremely friendly.
Oct 20, 2025
Very efficient - minimal wait time
Oct 20, 2025
Pleasant experience from the time I checked in, vitals being checked in, Nurse Practitioner came in to explain what treatment they were going to use, after that injection administered and asked if I had any questions with discharge documents.
Oct 20, 2025
Each time I have been there the people who took care of me were so professional and the facility is so clean and inviting. I saw a NP this time and she was great. Thank you!!
Oct 20, 2025
The staff was just awesome all around. They are really friendly and got me in an out within about an hour. I did not expect that. The whole time I was in pain and wanted to get home, they did an awesome job making that happen. Troy the doctor was very direct and the X-ray tech was pretty cool also, let me look at the X-rays and explained some of the process. My family suggested this place and I can see why
Oct 20, 2025
Everything was great.
Oct 19, 2025
The X-ray disk machine was not working and I had to drive to prosper to pick up a disk
Oct 19, 2025
Everything was good
Oct 19, 2025
I felt so welcome with each one of the staff/doctors even though I didn’t feel well. Thanks!!!
Oct 19, 2025
Good care and not extreme waiting time.
Oct 19, 2025
Great experience. I do have a really bad bruise from the shot after a week not sure why
Oct 18, 2025
The Dr I saw was great ! He was so helpful and made me feel so much better! Thank you !
Oct 18, 2025
Quality, communication and care were all done with priority and professional care.
Oct 18, 2025
I have been to Legacy ER several times and have always been treated with respect and kindness.
Oct 18, 2025
This was not my first visit to L EGACY over the years. They have always been knowledgeable friendly and concerned. i would not hesitate to visit them again as the need arises.
Oct 17, 2025
the doctor was super caring and makes sure his patients get the best treatment
Oct 17, 2025
Always excellent care at Legacy ER.
Oct 17, 2025
I arrived with painful foot. Your team assessed rabidly that I had heart issues and ambulances me to MEDICAL city
Oct 17, 2025
No Need! Legacy Urgent Care is #1 -
Oct 17, 2025
I am very pleased with Legacy ER.