Legacy ER & Urgent Care - Frisco West
Emergency Medicine, Urgent Care
9205 Legacy Drive
Frisco, TX 75033 Directions
4.7 out of 5
12,675 verified ratings
12,675 Ratings, 1708 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jun 15, 2025
Quality service from friendly and knowledgeable staff.
Jun 15, 2025
It was in and out visit.
Jun 15, 2025
Good care and service.
Jun 15, 2025
We appreciate being able to get in and out very fast.
Jun 15, 2025
Thank you. Fast, efficient, caring, and professional.
Jun 14, 2025
Amazingly no bruise at place of port. Staff was very friendly & helpful. But took forever for them to receive results of CT. The nurse didn't know where pillows were.
Jun 14, 2025
From registration to check out, I was treated kindly and professionally. Clinical staff were knowledgeable, prompt and communicated my plan of care with me very well. As a nurse myself, I can recognize good care, which is what I received. I would definitely recommend Legacy ER.
Jun 14, 2025
Very friendly and caring
Jun 13, 2025
Hope you all transition to e-prescriptions versus paper prescriptions
Jun 13, 2025
Great experience overall!
Jun 13, 2025
Dr Fagner was terrific. I really appreciate his expertise and professionalism yet very cordial attitude toward the patient. I was so glad I came in. He put my mind at ease.
Jun 13, 2025
Billing, i think i should have been billed to insurance before i make out of pocket payment.
Jun 12, 2025
Dr came to my door & never came in the room to talk to me. Just said you have a UTI , game me. a presp. He gave me no personal att.
Jun 12, 2025
Legacy do great and are a needed place.
Jun 12, 2025
It is wonderful that the clinic is open during weekends and provides an alternative so you do not have to go to a hospital if you have a medical emergency.
Jun 12, 2025
I sent an email to dispute the billing but there is no response at all.
Jun 12, 2025
I have been using this facility for over 10 years. I've never failed to get great service and love all the doctors. I've sent many people to this facility over the years
Jun 12, 2025
Everyone from the front desk personnel and all of the others in the back were phenomenal. They took such great great care of of me and my husband (who drove me to your facility)
Jun 11, 2025
I received an outstanding professional service and support from all staff member specially Dr. Williams and assisting associate were very professional during treatment . It was just Great...
Jun 11, 2025
Always great physician service!
Jun 11, 2025
Thank you for your exceptional service.
Jun 11, 2025
We depend on great medical facilities like Legacy ER & Urgent Care.
Jun 11, 2025
Nurse and Dr very knowledgeable and could relate and sympathize with my daughter's extreme fear over her anaphylaxis reactions to nuts. She wasn't having that severe of a reaction, but staff to extreme caution and care without making painfully long and diagnosed it perfectly.
Jun 11, 2025
When I walked in I was not feeling great. I was very happy that the staff took care of me to try to find out what was wrong with me. I left feeling so much better and the medication has been helping me. Would totally go back if I need to in the future. U liked the thoroughness of the care.
Jun 11, 2025
Everyone was professional, efficient and friendly. I was in and the door quickly with exceptional care.
Jun 11, 2025
I was told I could wash my hands and shower after getting my thumb cut medically glued. They made me wash my hands 5/10 minutes after they applied it and that was it. It came off less than 24 hours after being seen due to the showering. My mother who is a nurse stated I shouldn't have got it wet for 24 hours yet I was never made aware of this. Now I have an open deep wound that I will NOT be doing back to get more glue for them to charge me ANOTHER 150$
Jun 10, 2025
I've been to many Urgent cares and this was about the most friendliest people I've met in one. When you're in pain and not feeling good, the smiles are very helpful. I was called right in, seen by the Dr, he prescribed medicine that really helped me with my pain. The clinic was a little further than a mile away. I had a good visit, I do plan to return there if I need to.
Jun 10, 2025
The nursing staff was great. Doctor was very nice, but seemed in a hurry.
Jun 10, 2025
Quick and through care
Jun 10, 2025
Great experience. Process was easy.
Jun 10, 2025
Not sure why a daytime visit which should've been a $50 copay was $350. When I asked at checkout, they said it was considered an emergency room visit. Why wasn't that explained during check-in?
Jun 10, 2025
Close by, excellent care. Thank you for taking Medicare.
Jun 10, 2025
Excellent service and was very quick to be seen. Everyone was very kind and compassionate. Definitely recommend to anyone needing urgent care services!!!
Jun 10, 2025
Dr. Mayor was so gentle and kind. My daughter was very upset about her nurse's elbow and in so much pain. Not only did he help her, but he went to the convenience store and got a popsicle just for her when there were none left in the freezer. It almost made me cry, it helped my daughter feel even better and happier! We had a great experience
Jun 10, 2025
This is the only urgent care that I will go to because of the promptness and friendly staff.
Jun 10, 2025
Dr Gomez was nice and patient, gave my son a thorough exam and the conclusion was correct also. Just wish there were more staff in so we didn't have to stay there for whole 2 hours.
Jun 9, 2025
When we go to an emergency clinic with a critical issue we expect to see a doctor and I did not get seen by a doctor. The clinic charges full Emergency clinic charges with no doctor consultation.
Jun 9, 2025
Dr. Burke was outstanding. He took the time to thoroughly explain the results of my X-ray and EKG, providing clear insights and thoughtful recommendations. He even referred me to a Cardiologist for follow-up care. I truly appreciated his attention to detail and the way he made complex information easy to understand.
Jun 9, 2025
Your service was quick and efficient and I was able to get a resolve very quickly
Jun 9, 2025
The visit was great, I am interested in speaking to somebody about having me put a vending machine in the lobby. If there is someone who could contact me that would be awesome. I did get an email and I plan to send an email this week as well.
Jun 9, 2025
Love having you close by .always a good experience.
Thank you!
Jun 9, 2025
Took forever to have a X-ray read would never come back for imaging
Jun 9, 2025
Fast in. Fast out. Cold/ flu tests run quickly. Listened to me and were very responsive and sympathetic.
Jun 9, 2025
I sat in the exam room for probably around 35 minutes. At one point I thought I had been forgotten about.
The doctor was not empathic at all- he was all business. I probably spent all of 2 minutes with him, if that. I've been here multiple times in the past and each of the doctors have been both friendly and efficient. Not on this visit.
Jun 9, 2025
I love Legacy ER. It is a one stop shop. I needed x-rays for congestion that had been lingering and got it all taken care of in one visit.
Jun 9, 2025
The exam room where we waited was freezing. We were all so cold and uncomfortable waiting for the provider.
Jun 9, 2025
Dr. Gomez was very helpful and impressed me with her attention to my needs.
Jun 8, 2025
Legacy ER has been our go- too urgent care for many years. Always top notch service and quality of care
Jun 8, 2025
Everything was professional. The Nurse Practioner listened and checked well.
Jun 8, 2025
Your staff was fast friendly and professional, the facility was very clean and comfortable. They had me in and out quickly.