Legacy ER & Urgent Care - Frisco West
Emergency Medicine, Urgent Care
9205 Legacy Drive
Frisco, TX 75033 Directions
4.7 out of 5
13,810 verified ratings
13,810 Ratings, 2,716 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Legacy ER & Urgent Care - Frisco West consistently delivers compassionate, professional, and efficient medical care, earning patient trust and gratitude. Patients frequently highlight the kindness and thoroughness of the medical staff, rapid diagnosis, and clear communication. The facility is praised for its cleanliness and organized process. While most experiences are positive with minimal wait times, a few noted occasional delays and longer waits for doctor or test results. Overall, the group is recognized for prioritizing patient comfort and quality treatment.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Nov 23, 2025
Very professional
Nov 23, 2025
I'm sure a slow Saturday morning helped with the quick check in time, but the staff was efficient, friendly, knowledgeable & took time to answer questions & get things right for me. Exceeded my expectations.
Nov 23, 2025
Excellent care and wonderful people all the way. Extremely well cared for.
Nov 23, 2025
Perfect thanks!
Nov 23, 2025
Zach, Sheila and Shelli were wonderful, calmed me and took excellent care of me
Nov 23, 2025
You’ve been consistently clean, quick, effective, and excellent.
Nov 22, 2025
The whole process was efficient and easy. Everyone was friendly and communicated well.
Nov 22, 2025
Customer service, nurse, techs. Everything
Nov 22, 2025
It was a very pleasant experience considering circumstances
Nov 22, 2025
I've tried two other urgent care offices nearby but Legacy is the best. No appt., 24-hour availability. Staff is knowledgable and gives me great care. Figures out what I need. You have an xray machine on site (I have frequent lung infections). Getting in and out is a smooth process. Thank you!
Nov 22, 2025
Caring people
Nov 22, 2025
Dr, explain my illness and how to manage the pain. He even gave advise for a sport therapy if pain worse after a few days.
Nov 22, 2025
We’ve been coming for years and the cleanliness, peofressionlism and care has always brought us back
Nov 22, 2025
Dr. Fagner is an awesome doctor and has always provided excellent care!
Nov 21, 2025
Very fast service. They actually prescribed medication, most urgent care places just take your co-pay and tell you to go to the ER. I had an excellent doctor who handles my allergic reaction.
Nov 21, 2025
Always consistent with care
Nov 21, 2025
Great staff on Thursday evening. Felt well taken care of and would recommend to others. Thank you.
Nov 21, 2025
It's always a really pleasant experience when I visit there, which is why I've been going there for over 15 years now.
Nov 21, 2025
We’ve been here so many times for so many injuries and always treated with respect and care, including this time.
Nov 21, 2025
It was an extremely pleasant visit even though the reason for the visit was not.
Nov 21, 2025
The entire visit was absolutely perfect. I received excellent medical care throughout the professional and compassionate demeanor of everyone involved in my care.
Nov 21, 2025
Great experience for a stressful situation
Nov 20, 2025
Amazing and quick service. Our son had a big cut on his arm and they were able to get him in quickly. All the staff was super friendly.
Nov 20, 2025
Great team
Nov 20, 2025
I had a wonderful experience.
Nov 20, 2025
Very thorough. Pleasant visit. Fast care. No hassles.
Friendly and efficient.
Nov 19, 2025
Great staff and excellent customer service.
Nov 19, 2025
Everyone goes out of their way to help. Your people really care for their patients!
Nov 19, 2025
The facility was really clean too! Everyone that worked that day was so kind and I could tell they worked at a team
Nov 19, 2025
The staff were so great. I was worried coming in on how well I’d be treated and the team exceeded my expectations.
Nov 19, 2025
Everyone was professional and helpful
Nov 19, 2025
Thank you so much
Today I’m feeling little better
Nov 19, 2025
I am incredibly impressed with swift care I received when I visited. I felt very taken care of.
Nov 19, 2025
While we didn't get to see the Doctor, RN Tamaken was great either the questions she asked, our concerns that were addressed. We didn't feel rushed either. Appreciate her attention.
Nov 18, 2025
The X-ray tech and Dr. Jason Phillips got right to it. Dr. Phillips has seen me before for other issues. He is solid, consistent, and an exceptionally clear communicator... he is a critical part of what differentiates Legacy ER as a brand versus the other choices. What we used to call Doc-in-the-Boxes (as a category of facilities) has evolved into an essential part of healthcare. Legacy ER has helped make that change possible and with it, the promise to deliver the benefits of urgent care. Dr. Phillips and your staff prove that promise to be true.
Nov 18, 2025
The entire staff is professional & provides excellent care.
Nov 18, 2025
My husband and I always utilize the services of Legacy ER for our after hours or emergency care. We have always received courteous service by the front desk, and a high quality of care by the medical staff. Drs. Are always ready to listen to and treat our presenting symptoms
Nov 18, 2025
Quick and very thorough service from beginning to end. Thank you
Nov 18, 2025
overall everything was great
Nov 18, 2025
Very friendly staff
Nov 18, 2025
Good service
Nov 18, 2025
Very knowledgable staff and very clean environment!
Nov 17, 2025
Very professional and knowledgeable.
Nov 17, 2025
Felt like the whole staff cared about my wellbeing.
Highly recommend Legacy ER
Nov 17, 2025
Always efficient professional caring service
Nov 17, 2025
the staff was awesome !!!!
Nov 17, 2025
fast service and explanation of illness
Nov 17, 2025
Took awhile to be seen the Nurse Practitioner after I was put in a room. Other than that, everything was good.
Nov 17, 2025
Great care
Nov 17, 2025
They were understanding over my situation and helped amazing job by staff