Legacy ER & Urgent Care - Frisco West
Emergency Medicine, Urgent Care
9205 Legacy Drive
Frisco, TX 75033 Directions
4.7 out of 5
13,853 verified ratings
13,853 Ratings, 2,852 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Legacy ER & Urgent Care - Frisco West consistently delivers compassionate, professional, and efficient medical care, earning patient trust and gratitude. Patients frequently highlight the kindness and thoroughness of the medical staff, rapid diagnosis, and clear communication. The facility is praised for its cleanliness and organized process. While most experiences are positive with minimal wait times, a few noted occasional delays and longer waits for doctor or test results. Overall, the group is recognized for prioritizing patient comfort and quality treatment.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Dec 14, 2025
My nurse was amazing! She made me feel at ease and took very good care of me.
Dec 14, 2025
Fast treatment and service.
Dec 14, 2025
We were seen quickly, treated kindly and were given the appropriate tests and rx
Dec 14, 2025
Swif and professional
Dec 14, 2025
Much better than at my PCP office.,everything ran smoothly and I was out in less than 2 hours including X-rays.
Dec 14, 2025
Quick and efficient! Thanks for your care!
Dec 14, 2025
We always trust Legacy Urgent care for our emergency sickness and needs. Thank you so much.
Dec 14, 2025
This is the second time I have visited Leagacy ER & Urgent Care. I returned because I was very satisfied with the first visit. I appreciate the promp, professional, kind attention that I received.
Dec 14, 2025
Great service. No wait. Impressive job!!
Dec 14, 2025
Ingrid was amazing. Most people roll their eyes when we say our child is Spanish dominant; and she understood the assignment. She made him comfortable, made him smile, and allowed him to use his language to explain what was going on. Our child has a significant language impairment, along with being bilingual, and she helped him use his voice. That means the entire world for us. If I could give Ingrid a hug I would. She was hands down the best.
Dec 14, 2025
Everything from the check-in to the nurse, pa, check out was professional, compassionate understood I did not feel good at all and was quick to get me seen and on my way.
Dec 14, 2025
Fast friendly service. My family uses this facility often and always treated extremely well.
Dec 13, 2025
Great support, professional, very kind people. This is the only urgent care I would go to.
Dec 12, 2025
I feel that they listened to my problem and addressed it.
Dec 12, 2025
Good service
Dec 12, 2025
I was in and out in probably 90 min and was provided antibiotics for my ailments. The staff were all incredibly helpful and nice from check in to check out.
Dec 12, 2025
You have a great medical staff team .
Dec 12, 2025
Anytime I’ve come in for myself or child NP Priya Gathings has been great. Also the nurse who administered my shot & breathing treatment was excellent with her care & bedside manner.
Dec 12, 2025
easy to get an appointment for a sick child. time in office was short and we were able to get treatment to help her feel better
Dec 11, 2025
Seriously pleased!
Dec 11, 2025
Great visit. Relatively short wait before being called back. The Dr. did a great job explaining everything. It didn't feel like i was being rushed.
Dec 11, 2025
A very short wait, efficient and friendly care, and a very informative Dr.
Dec 11, 2025
Everyone was so nice and patient
Dec 11, 2025
The setup of an urgent care and ER in one place is so convenient and allows for treatment of minor and major symptoms. I showed up not knowing how severe my problem was and I ended up being moved from urgent care to ER so I was so glad to have chosen Legacy to go to!
Dec 11, 2025
Always have good recovery
Dec 11, 2025
Great ER teach and PA. Front desk folks were very professionally polite
Dec 10, 2025
Everyone was great
Dec 10, 2025
I have always received professional & excellent care every time. It happens that when I get sick I can't get in to see my PCP right away, I can always go Legacy ER & get great care.
Dec 10, 2025
Great doctors nurses and staff
Helpful
Dec 10, 2025
Thank you for providing such great service!
Dec 10, 2025
Quick quality affordable care
Dec 10, 2025
Quick and easy from start to finish.
Dec 10, 2025
Everything was quick and great care.
Dec 9, 2025
Love this Legacy urgent care. Desk check in is fast and easy. Nurse for check was great, listened and was friendly. Loved the doctor in duty- she was great. Checkout process was great as well.
Dec 9, 2025
I have been to this location for several years. Never had a negative experience. Best doctors, best staff, great medical place.
Dec 9, 2025
Excellent and quick care provided
Dec 8, 2025
Excellent care!
Dec 8, 2025
It's clean, quick, and gets answers. I use Legacy for what would usually been seen at my family practice, but they are quicker and can do more on the initial visit. I've always had good outcomes and will continue to come back as long as that remains true.
Dec 8, 2025
They have been very good and quick to diagnose my symptoms and gave proper medication. I love this LegacyER!
Dec 8, 2025
They were kind, helpful and listened.
Dec 8, 2025
had excellent care from all, and felt both expertise and friendly from all
Dec 8, 2025
Very professional and caring
Dec 7, 2025
Everyone was extremely nice!
Dec 7, 2025
Everything ran smoothly. Got me in and out in under an hour. Staff were extremely friendly. I’m feeling much better.
Dec 7, 2025
Our nurse practioner that treated us was AMAZING! (Priya Gathings)
She immediately recognized after her assessment that my daughter needed a chest x-ray to rule out pneumonia. It ended up being pneumonia and she was so very thorough with plan of care and treatment. I don’t like to volunteer that. I am a nurse of 20 years But I absolutely appreciate it her bedside manner and her thorough education on all the medications and discharge. She was awesome!
Dec 7, 2025
NP P. Gathings was professional and friendly.
Dec 7, 2025
Everything happened too fast and I didn't understand all that i was being told. But not necessarily their fault. I was very ill and not in my home state.
Dec 7, 2025
Friendly and professional
Dec 7, 2025
Always first rate!
Dec 7, 2025
This place has been my second home since Halloween. I have been a medical mystery until Friday! Dr. Cox, thank you for your willingness to run every test under the sun, rule out a PE, and giving me fluids for days!