Legacy ER & Urgent Care - Frisco West
Emergency Medicine, Urgent Care
9205 Legacy Drive
Frisco, TX 75033 Directions
4.7 out of 5
13,699 verified ratings
13,699 Ratings, 2353 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Oct 3, 2025
Great service
Sep 29, 2025
Great experience
Sep 28, 2025
I can’t recommend Legacy ER enough. The care and knowledge is outstanding. They recently caught a very serious issue with one of my friends who had been hospitalized three times and they didn’t find anything. They found a very bad gallbladder that was going into gangrene. Sure enough they found the problem that three hospitals couldn’t identify. They are heroes to me and my husband.
Sep 28, 2025
Great experience from the time I entered to the time I left. Thank you
Sep 28, 2025
The dr was very caring and friendly!
Sep 27, 2025
We've used Legacy ER since you opened and trust the care provided by the Drs and staff.
Sep 27, 2025
smooth and quick
Sep 27, 2025
Outstanding experience from start to finish
Sep 27, 2025
It was a great first time experience it wasn’t a long wait time and the staff was friendly and helpful. Once seen the doctor examined my symptoms and gave me the proper presentations to follow..
Sep 26, 2025
A good experience
Sep 26, 2025
Very respectful staff dealing with workmen’s comp claim. I have not had another urgent care as friendly as this business.
Sep 26, 2025
All the people - doctor, nurses, staff were great. My only issue was that the exam room was VERY cold!! 68 degrees is too cold.
Sep 26, 2025
I was very pleased with the quick evaluation and attentiveness of the staff during my visit.
Sep 26, 2025
I’ve been there before I have recommended people and I found your service and your staff exceptional
Sep 25, 2025
Everyone was excellent as usual. From the Techs to Dr. Lewis.
Sep 25, 2025
The man who checked me in is named Brian. He has always been knowledgeable, professional and quick to get me in the exam room.
Sep 25, 2025
Everyone was polite. It was my 1st time there and I spent a total of maybe 15 minutes. The Dr listened to me and asked questions and gave me a prescription with clear instructions to include "if this doesn't work, call me back in a week."
Sep 25, 2025
My one problem you have wear masks all over the waiting room then the first person we see is the receptionist without a mask on. With several signs around her. We get taken back and some staff has masks and some don’t. I don’t care which way you go but if you keep the signs up then all of the staff should wear masks or put up a sign saying masks are optional
Sep 25, 2025
The whole process was very quick! The doctor was awesome and so confident in treating me.
Sep 25, 2025
We received a good, knowledgeable explanation of the issue and the best and possibly future treatment options. The doctor clearly explained what we needed to know.
Sep 24, 2025
I like that this facility has the staff, equipment and technology to provide a thorough examination.
Sep 24, 2025
I was greeted cordially and registered efficiently and professionally. Staff went out of their way to help me and I was a mess.
Sep 24, 2025
Great care and service.
Sep 24, 2025
Dr Fagner believes in treating patients with medication that helps you get better quicker
Sep 24, 2025
The PA was extremely attentive, professional and new what to do with my medical concerns.
Sep 24, 2025
Great Urgent Care staff and doctors
Sep 24, 2025
I appreciated their care and how quickly they responded to me.
Sep 24, 2025
Made me feel very at ease during an easy situation! Thank you!
Sep 23, 2025
Legacy is always well staffed with true professionals. I have never had a never had a bad experience here.
Sep 23, 2025
Was told I was fine and the x -ray showed I was fine but tut the pain presisted so I went to a different ER 4 days later and found out that I have a fractured my elbow and had cellaring from the injury.
Sep 23, 2025
Very difficult to get school activity note after the visit as they didn’t automatically give us one or ask if needed. Had to call several times
Sep 23, 2025
The Dr. Was in a hurry, my last question I needed to ask was when he was halfway out of the door, I had couple of other questions that was not able to ask
Sep 22, 2025
Everything went smoother and quicker than expected
Sep 22, 2025
Every thing was good
Sep 22, 2025
The staff were friendly and enjoyed our time with them! Would highly recommend them for your next vist!
Sep 22, 2025
Always so nice and smooth to get in and out.
Sep 22, 2025
David Ohnoki, P.A. was excellent. He was very kind, caring and knew what he was doing. He answered our questions and explained what he was going to do and why. He was very thorough. Great P.A. to have on your team.
The clinic was very clean and other staff we encountered were great. The whole process moved along at a reasonable length of time.
Sep 21, 2025
Really awesome staff all around; process was quick and easy. Nurse educated me on how to properly treat and manage my procedure. Also was super mindful of my pain along it.
Sep 21, 2025
amazing physician and care
Sep 21, 2025
We are always received so well at Legacy ER & Urgent Care. The staff there are very competent and friendly. And we are never made to wait long. God bless these people!
Sep 21, 2025
Wonderful and professional staff.
Sep 21, 2025
This is the third visit in our family where were were significantly misdiagnosed by your staff. This time was for an injured ankle which is very clearly broken and we had to go elsewhere after leaving.
Sep 21, 2025
From start to finish my visit was handled with care, expertise, professionalism & kindness.
Sep 21, 2025
The triage staff was very professional, friendly and comforting. Dr. Compton was very friendly and made me feel comfortable even though I was there because I didn't feel well.
Sep 20, 2025
Quick Diagnosis and referral to Hospital ER for Vascular Surgeon for Blue Toe Symdrome.
Sep 20, 2025
From intake to exit the entire team was incredible!
Sep 20, 2025
Everything was great.
Sep 20, 2025
We were in and out super quick and they were great with my son.
Sep 20, 2025
In no time I was seen they prepared the meds, shots and was ready to go home.
Sep 20, 2025
Very pleased. Quick. Knowledgeable