Legacy ER & Urgent Care - Frisco West
Emergency Medicine, Urgent Care
9205 Legacy Drive
Frisco, TX 75033 Directions
4.7 out of 5
13,427 verified ratings
13,427 Ratings, 1800 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jul 13, 2025
Good service
Jul 13, 2025
Great experience
Jul 9, 2025
great service
Jul 7, 2025
Excellent
Jun 27, 2025
Great experience
Jun 26, 2025
All good
Jun 22, 2025
Legacy was my 3rd stop! I was dismissed politely from CVS minute clinic because I had a lot of blood in my urine sample. Of course I had a bad UTI. They thought I needed more care... Then I went to another urgent care innPrinceton that wouldn't see me either for same reason. That Place referred me to you. You were very professional and informative and Thank you for taking care of me, I was pretty uncomfortable as you can imagine.
Jun 22, 2025
I presented with an obvious problem (wasp stings). I was treated quickly and professionally.
Jun 22, 2025
Teenager came in for vomiting & headache. The doctor was good in that he gave her IV fluids, got Promethazine IV & CT Abd to R/O Appendicitis. However he did not address the headache that remained after treatment. We ended up going to Children's Hospital 12 hours later & the doctor there gave her IV fluids (still had a headache after fluids) so he gave Toradol IV, that finally brought her headache from a 10/10 to a 3/10 and later we were able to stop the headache completely at home with ongoing prescriptions he gave.
Jun 22, 2025
Everyone seemed very nice and professional.
Jun 21, 2025
I'd would like to send a special thank you to the doctor that treated me. His expertise is greatly appreciated. I felt like he asked thorough questions and gave me information that I could take back to my rheumatologist. Thank you a million!
Also, the nursing staff and registration associate were so caring and knowledgeable.
5 stars all around and Thank You
Jun 21, 2025
Love this facility
Jun 21, 2025
Long wait time
Jun 21, 2025
All were quick and listened to me.
Jun 21, 2025
The doctor that treated me is a prime example of what a real doctor is. I highly suggest you all promote the doctor to train all new medical staff on how empathy, sympathy, and compassion can go a long way and save lives. My treating doctor is a blessing to mankind from god and that is revealed through her works.
Jun 21, 2025
MY answers seem harsh not meant that way. I had a issue with a clogged ear and the procedure did nothing and after going to a ENT later that day they did fix the issues BUT the ER location simply put did not have right equipment to do what was needed! Thanks nothing personal
Jun 20, 2025
Have had Dr Phillips before ..
he is thorough - doesn't rush- and is very knowledgeable -
Jun 20, 2025
Overall the visit was a positive experience.
Jun 20, 2025
Dr. Compton and Chris provided an exceptional patient experience!
Jun 20, 2025
Iv loved every legacy er bc how efficient they are with taking care of my needs.
Jun 20, 2025
For an Urgent Care facility, there didn't seem to be an urgency toward patient care. When I arrived, I was the only one in the waiting room. The intake person was on the phone for about 5 mins before I was even acknowldeged. Then it took about 10 minutes before they called me back. And another 5 or 10 before someone even came to triage the situation.
Jun 20, 2025
One of the best experience I ever had. Very friendly and professional
Jun 20, 2025
I've been coming to legacy ER since they opened. They are my go to for myself and family, Always get fast effective treatments. Highly recommend.
Jun 20, 2025
Very clean , professional staff , great Drs and nurses
Jun 20, 2025
Everything was good even though I went there in pain.
Jun 19, 2025
The staff is ALWAYS very friendly, professional and thorough. Both my husband and I specifically drive to this location (from Allen) because we know we are going to get fast and GOOD care!
Jun 19, 2025
Skyler was amazing
Jun 19, 2025
Superior visit for my need. I was from out of town. Everything was wonderful. Thank you so much!
Jun 19, 2025
The only comment is that the lady at the front was very friendly smiled and was helpful but the guy who did the triage in the first little intake room was not happy at all he was not rude but was not very friendly but everyone else smiled and that made us comfortable my brother has Down Syndrome and he likes to talk and ask people there names and communicate and the first guy seem not interested but I will still return
Jun 19, 2025
Great care provided by entire staff. Went in feeling awful, left feeling so much better. The medical team did a great job of getting me back on my feet.
Jun 18, 2025
Legacy ER diagnosed me twice and referred me to a specialist twice in the last 10+ years that was 'life saving'. Professional and friendly staff. Always feel listened to when I express my health concerns for both me and my son's. Billing always seems clean, clear and decisive.
Jun 18, 2025
Wonderful service every time. Easy process, reasonable wait and kind staff! I've visited several times along with my family. We'll continue to visit...when needed. Thank you!
Jun 18, 2025
He didn't touch me. I said O think I pulled something in my back. No examination. Four prescriptions and I'm out the door. Doesn't seem very thorough.
Jun 18, 2025
Quick and efficient visit.
Jun 18, 2025
Thanks
Jun 18, 2025
Love the efficiency and professionalism of the facility and the prompt care!! A lot of places in your business could take some lessons from your operation!!
Health care facilities today, from major hospitals to other urgent care facilities, treat you like you're just a faceless number and they will get to you when they get to you, regardless of how serious your injury or sickness is.
Thanks for the human touch!!
Jun 17, 2025
Your billing process stinks. I will not pay a bill from a text!!
Jun 17, 2025
I've visited this center at least twice before. I never have to wait long and I am treated by doctors who are are efficient and knowledgeable.
Jun 17, 2025
Although the doctor and nurse were so thorough in treatment and diagnosis, the Tech, Ingrid was so caring, she had such a kind, caring spirit. The nurse had a great team. I've gone to this clinic for years, but never had to go in the back for I v fluids and several tests. The care was comforting.
Jun 17, 2025
Best care in Frisco
Jun 16, 2025
Efficient and quality care. Doctors/staff are knowledgeable and kind. My family has always been well cared for. I only go here for urgent care, prefer it over my general physicians office. Highly recommend!
Jun 16, 2025
Taylor and the entire staff were so comforting and efficient. The best experience in an ER/Hospital I've ever had. I appreciate all of you so very much.
Jun 16, 2025
Great experience all around.
Jun 16, 2025
Nicely triaged
Jun 15, 2025
Quality service from friendly and knowledgeable staff.
Jun 15, 2025
It was in and out visit.
Jun 15, 2025
Good care and service.
Jun 15, 2025
We appreciate being able to get in and out very fast.
Jun 15, 2025
Thank you. Fast, efficient, caring, and professional.
Jun 14, 2025
Amazingly no bruise at place of port. Staff was very friendly & helpful. But took forever for them to receive results of CT. The nurse didn't know where pillows were.