Legacy ER & Urgent Care - Frisco West
Emergency Medicine, Urgent Care
9205 Legacy Drive
Frisco, TX 75033 Directions
4.7 out of 5
13,519 verified ratings
13,519 Ratings, 3,672 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Legacy ER & Urgent Care - Frisco West consistently delivers compassionate, professional, and efficient medical care, earning patient trust and gratitude. Patients frequently highlight the kindness and thoroughness of the medical staff, rapid diagnosis, and clear communication. The facility is praised for its cleanliness and organized process. While most experiences are positive with minimal wait times, a few noted occasional delays and longer waits for doctor or test results. Overall, the group is recognized for prioritizing patient comfort and quality treatment.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Jun 13, 2026
All good!
Jun 1, 2026
Great customer service
May 25, 2026
Very satisfied
May 24, 2026
I didn't have a huge issue, but everyone was so kind!
May 24, 2026
Everyone was kind and efficient
May 24, 2026
Staff very friendly, very efficient and thorough. Doctors are friendly and do a great job of listening and explaining.
May 23, 2026
I take great comfort knowing Legacy ER is here to care for my needs!
May 23, 2026
Great Carek
May 23, 2026
I was in and out quickly. After taken my prescription the next day I was feeling alot better. I did like not have to make an appointment.
May 23, 2026
Very professional service. Everyone was so nice and they explained exactly what they were doing.
May 22, 2026
DR Williams has treated me before and she knew my previous reasons and for her analysis. She is fantastic and sure hope everyone gets her!
May 22, 2026
Always the best care, staff respects patient wishes always and that’s not always the case at other urgent care facilities in the area. We always choose your facility and recommend it to others
May 21, 2026
Everyone is always friendly and efficient. Service was slower than normal but still good. Had to wait over 30 minutes after taken to a room.
May 21, 2026
Very nice reception!
May 21, 2026
Fast service and diagnosis
May 20, 2026
Easy check in. Dr. Porter was excellent
May 20, 2026
You all are very professional and always efficient! I feel heard and taken care of every time I visit for medical needs. Your staff is amazing! You are my go to place when I am sick or hurt! Thank you!
May 20, 2026
Excellent facility for urgent medical care!
May 20, 2026
They treat me very good
Good experience all the nurses are nice
May 20, 2026
Nurse inserting the catheter caused a bruise, which I usually never get
May 19, 2026
Legacy ER is always fast and efficient. From the time I come until I leave, I am always impressed by the treatment and efficiency of eveyrone who works there.
May 19, 2026
Great front desk staff, nurses & the doctor that I saw yesterday. Very please with my visit and will return.
May 19, 2026
Their approach and communication and personality.
May 19, 2026
The staff is very professional and caring about the patient.
May 19, 2026
I've moved to Aubrey & Legacy ER is still my go to! Always quick & easy & always get great care.
May 19, 2026
Excellent service, fast, efficient, no-nonsense
May 18, 2026
Always good service
May 18, 2026
Excellent care, I’ve always been happy going there
May 17, 2026
Excellent
May 17, 2026
Always a great experience here. I always leave with a clear game plan for improvement.
May 16, 2026
Identified the conditions in minutes
May 16, 2026
Very timely and willing to discuss my situation
May 16, 2026
This was a fast and easy alternative
May 15, 2026
I’m referring about the Doctor who checked me in. After shift change, I never saw the Dr.
The medical staff asked good questions, made a quick decision and got it done quickly. I appreciated their care.
May 15, 2026
Best care always
May 15, 2026
Great location. Will recommend to friends and family.
May 15, 2026
Very friendly and courteous people.
May 15, 2026
I choose to drive further to Legacy ER and urgent care, because of the kindness, knowledge and care of every person involved in my care from the front receptionists, to the intake/assessment person, nurse, imaging techs and the doctors.
And the facility is always immaculately clean.
Waiting times are always short.
I have many ER and urgent care locations within a 2 miles of my home and the entire 12 minute drive to get to Legacy ER, but I love and trust Legacy ER and Urgent Care the most.
May 15, 2026
Always great and attentive care.
May 14, 2026
I went in for a cut on my finger and all the staff that I encountered were very kind, helpful and had a calm energy which made my experience amazing. It was also very fast. From the moment I checked in to being discharged was an hour.
May 14, 2026
Cannot say enough great things about Jorge, RN
Had a easy CT scan
Spouse went out to sit in our vehicle (he gets easily chilled) & staff retrieved him as needed.
I had ZERO concern or complaints about my care!
Empty waiting room when we arrived!
May 13, 2026
I recommend Legacy ER to all of my friends. Convenient, local and far better that a hospital ER, with equal care ability!
May 13, 2026
When feeling so miserable coming in and the feeling of a caring
Staff I Felt I had chosen the right urgent care. By the end of my visit I had been care for by about 5 different staff members and they were all wonderful. Thanks! I’m start to feel much better. Keep up the good work!
May 13, 2026
I was treated with care and efficiency. Thank you.
May 13, 2026
This was my first visit and I was pleasantly surprised by the ease of the process and the brief wait time.
May 12, 2026
The people very good and the doctors very nice
May 11, 2026
Quick and accurate diagnosis
May 11, 2026
I feel comfortable here. Everyone was very nice. The rad tech could be a little more personable vs robotic. Scans are intimate and personal so it's important for that person to have a friendly and outgoing personality that matches the rest of the staff.
May 11, 2026
Garrett in triage was thorough, compassionate and so kind and friendly!! When you’re not feeling good, it really helps.
May 11, 2026
The entire staff from check in to my treatment were very efficient and knowledgeable. I am so lucky to have this type of facility so close to home. I will go there again and again if need be