Legacy ER & Urgent Care - Frisco East
Emergency Medicine, Urgent Care
16151 Eldorado Parkway
Frisco, TX 75035 Directions
4.7 out of 5
15,294 verified ratings
15,294 Ratings, 1922 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jul 13, 2025
Good service
Jul 13, 2025
Great job!
Jul 13, 2025
Great experience
Jul 9, 2025
great service
Jul 7, 2025
Excellent
Jul 5, 2025
Very professional
Jun 27, 2025
Great experience
Jun 26, 2025
All good
Jun 22, 2025
Legacy was my 3rd stop! I was dismissed politely from CVS minute clinic because I had a lot of blood in my urine sample. Of course I had a bad UTI. They thought I needed more care... Then I went to another urgent care innPrinceton that wouldn't see me either for same reason. That Place referred me to you. You were very professional and informative and Thank you for taking care of me, I was pretty uncomfortable as you can imagine.
Jun 22, 2025
I presented with an obvious problem (wasp stings). I was treated quickly and professionally.
Jun 22, 2025
Teenager came in for vomiting & headache. The doctor was good in that he gave her IV fluids, got Promethazine IV & CT Abd to R/O Appendicitis. However he did not address the headache that remained after treatment. We ended up going to Children's Hospital 12 hours later & the doctor there gave her IV fluids (still had a headache after fluids) so he gave Toradol IV, that finally brought her headache from a 10/10 to a 3/10 and later we were able to stop the headache completely at home with ongoing prescriptions he gave.
Jun 22, 2025
Thank you all so much for taking care of my girls. We have such confidence in your staff because they show professionalism, knowledge, humor, and patience at all times. We have raved about your location to friends and will always go there when necessary!
Jun 21, 2025
I'd would like to send a special thank you to the doctor that treated me. His expertise is greatly appreciated. I felt like he asked thorough questions and gave me information that I could take back to my rheumatologist. Thank you a million!
Also, the nursing staff and registration associate were so caring and knowledgeable.
5 stars all around and Thank You
Jun 21, 2025
Love this facility
Jun 21, 2025
Billing issue
Jun 21, 2025
Everyone was great, thanks for your care!
(The gal who gave me the tetanus shot gives almost painless shots, that's a wow!??)
Jun 21, 2025
Long wait time
Jun 21, 2025
All were quick and listened to me.
Jun 21, 2025
The doctor that treated me is a prime example of what a real doctor is. I highly suggest you all promote the doctor to train all new medical staff on how empathy, sympathy, and compassion can go a long way and save lives. My treating doctor is a blessing to mankind from god and that is revealed through her works.
Jun 21, 2025
MY answers seem harsh not meant that way. I had a issue with a clogged ear and the procedure did nothing and after going to a ENT later that day they did fix the issues BUT the ER location simply put did not have right equipment to do what was needed! Thanks nothing personal
Jun 21, 2025
Always great to!
Jun 21, 2025
Prompt and professional staff.
Jun 21, 2025
From check in to discharge, Legacy were quick and happy to assist a very distraught 3 year old that needed stitches. The nurse brought him some toys to help distract and calm him down, which helped immensely since we'd rushed out of the house. The doctor was so wonderful the whole time, could not recommend enough! They all took great care of us.
Jun 20, 2025
Have had Dr Phillips before ..
he is thorough - doesn't rush- and is very knowledgeable -
Jun 20, 2025
Dr. Compton and Chris provided an exceptional patient experience!
Jun 20, 2025
For an Urgent Care facility, there didn't seem to be an urgency toward patient care. When I arrived, I was the only one in the waiting room. The intake person was on the phone for about 5 mins before I was even acknowldeged. Then it took about 10 minutes before they called me back. And another 5 or 10 before someone even came to triage the situation.
Jun 20, 2025
One of the best experience I ever had. Very friendly and professional
Jun 20, 2025
I've been coming to legacy ER since they opened. They are my go to for myself and family, Always get fast effective treatments. Highly recommend.
Jun 20, 2025
very pleased
Jun 20, 2025
My doctor refused to call in my prescription, citing their policy, which caused a significant hassle. I had to visit several pharmacies; the first one didn't even have one of my two medications. I only found this out after waiting 45 minutes, a delay I would've avoided if the prescription had been submitted electronically. This forced me to transfer the prescription and drive to yet another pharmacy, just to face another wait.
Jun 19, 2025
The staff is ALWAYS very friendly, professional and thorough. Both my husband and I specifically drive to this location (from Allen) because we know we are going to get fast and GOOD care!
Jun 19, 2025
Skyler was amazing
Jun 19, 2025
Superior visit for my need. I was from out of town. Everything was wonderful. Thank you so much!
Jun 19, 2025
The only comment is that the lady at the front was very friendly smiled and was helpful but the guy who did the triage in the first little intake room was not happy at all he was not rude but was not very friendly but everyone else smiled and that made us comfortable my brother has Down Syndrome and he likes to talk and ask people there names and communicate and the first guy seem not interested but I will still return
Jun 19, 2025
Great care provided by entire staff. Went in feeling awful, left feeling so much better. The medical team did a great job of getting me back on my feet.
Jun 18, 2025
Legacy ER diagnosed me twice and referred me to a specialist twice in the last 10+ years that was 'life saving'. Professional and friendly staff. Always feel listened to when I express my health concerns for both me and my son's. Billing always seems clean, clear and decisive.
Jun 18, 2025
Wonderful service every time. Easy process, reasonable wait and kind staff! I've visited several times along with my family. We'll continue to visit...when needed. Thank you!
Jun 18, 2025
He didn't touch me. I said O think I pulled something in my back. No examination. Four prescriptions and I'm out the door. Doesn't seem very thorough.
Jun 18, 2025
Quick and efficient visit.
Jun 18, 2025
Thanks
Jun 17, 2025
Your billing process stinks. I will not pay a bill from a text!!
Jun 17, 2025
I received excellent Customer Service from the beginning of my registration and my discharge.
I received excellent care from the doctor that treated me the doctor prescribed the correct prescription for the medication that I needed.I will always recommend this ER to family and friends.
When looking for an Urgent Care facility The Legacy ER is the place where you want to be treated.
Jun 17, 2025
Although the doctor and nurse were so thorough in treatment and diagnosis, the Tech, Ingrid was so caring, she had such a kind, caring spirit. The nurse had a great team. I've gone to this clinic for years, but never had to go in the back for I v fluids and several tests. The care was comforting.
Jun 17, 2025
Best care in Frisco
Jun 17, 2025
Thankyou for the services provided
Jun 16, 2025
Efficient and quality care. Doctors/staff are knowledgeable and kind. My family has always been well cared for. I only go here for urgent care, prefer it over my general physicians office. Highly recommend!
Jun 16, 2025
Very nice staff and we were in quickly. From the front desk, nurse, to the doctor, the whole staff was professional and courteous.
Jun 16, 2025
The overall care and communication from everyone at Legacy Urgent Care was excellent
Jun 16, 2025
Nicely triaged
Jun 16, 2025
The total time taken. Bravo! I didn't have to sit there for hours.