Legacy ER & Urgent Care - Frisco East
Emergency Medicine, Urgent Care
16151 Eldorado Parkway
Frisco, TX 75035 Directions
4.7 out of 5
14,759 verified ratings
14,759 Ratings, 3,737 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Legacy ER & Urgent Care - Frisco East consistently delivers compassionate, professional, and efficient medical care. Patients frequently praise the friendly, knowledgeable staff and providers who communicate clearly and prioritize patient comfort. Many appreciate the swift diagnoses and seamless registration processes, making visits quick and stress-free. While most experiences highlight excellent care and respect, a few note occasional longer wait times and some concerns about thoroughness in diagnosis. Overall, this facility is valued for its respectful, attentive service and clean, well-organized environment.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
May 3, 2026
The staff was friendly and helpful with what was going on with me, they were polite and had a kind attitude
May 3, 2026
Everyone was extremely kind and comforting. Got my mind off of the pain I was in.
May 3, 2026
Service was excellent!
May 3, 2026
The entire process of getting in and being seen by a doctor was efficient and no nonsense. We really loved it.
May 2, 2026
The staff was very professional and caring. They did a very thorough job in diagnosing my illness and treated me with utmost care and respect throughout the whole experience.
May 2, 2026
The front desk receptionist was extremely rude. We have been going to legacy er for 20 years and never had the issue. When trying to leave and discharge out person wasn’t there and waited for awhile and when finally came back they was not friendly. Horrible customer service at front desk. Nurses and doctor were great. Need new front staff!
May 2, 2026
We have always received great service.
May 2, 2026
The diagnosis and treatment was quick, professional and communicated to me clearly
May 1, 2026
Antibiotic given was not the best according to my dr the next day
May 1, 2026
Dr who helped me was very helpful and nice. She deserves a raise!
May 1, 2026
In most hospitals or urgent care centers, it’s difficult to get a doctor’s attention, and I often feel like I have to prove that I need help. I usually leave feeling overlooked. However, at Legacy, the doctor was incredibly attentive and didn’t miss any details. He cared for me with genuine compassion, and I’m very grateful. The level of care, communication, and attention to detail was exceptional.
May 1, 2026
I have been there several times and always been satisfied with the treatment. I recommended you to a friend and he was very satisfied also. Thank you!
May 1, 2026
The only negative was the nurse who was rude very rude. Maybe she had a bad day
Apr 30, 2026
Was a very easy , friendly process ...totally. Didn't wait long in waiting room and the nurse and doctor were both excellent. Thank them for me
Apr 30, 2026
Dr Philips and staff are nice
Apr 30, 2026
Prompt attention, efficient care and friendly, informstive communication
Apr 30, 2026
Staff was so friendly and knowledgable. Process to get in and out was a breeze. Short wait time. Compared to mine in East Texas, loved the ease. If need urgent care service again while out of town, I will definitely use y’all again.
Apr 30, 2026
Service from all staff from walking into walking out is outstanding. They listen and don’t leave me waiting for long. I always leave knowing I was properly cared for and whatever condition I have will be resolved in one visit. Thank you for the continued care!
Apr 30, 2026
Fantastic group.
Apr 29, 2026
Visit went well and doc very knowledgeable
Apr 29, 2026
I am very pleased with legacy Urgent care and ER. They truly care about their patients.
Apr 29, 2026
The customer service was excellent, and I did not experience a long wait.
Apr 29, 2026
Overall great service and had to call back due to meds not working. The nurse was very helpful and prescribed the right meds
Apr 29, 2026
Great dr!
Apr 29, 2026
Highly recommend Legacy ER!!
Apr 28, 2026
Everything was great
Apr 28, 2026
Doctor was amazing with my son!
Apr 28, 2026
Great experience even if I cringe when I get the bill
In the surprise bill in the mail.
Apr 28, 2026
I expected to see the doctor again before being discharged.
Apr 28, 2026
Everyone there is amazing. Unfortunately, we have been there a number of times for our family, and each time, I am SO GRATEFUL for you all there. Friendly, calm, focused, professional, knowledgable, and more. Each staff member there is so on point. Thank you for an excellent experience (even though it's a crappy reason why we were there!) each time.
Apr 28, 2026
Everything about my visit was excellent and I left with a proper diagnosis and prescriptions to fill. Thank you!
Apr 28, 2026
Very fast and NP Jessica was very sweet and listened to my concerns.
Apr 28, 2026
Excellent treatment by all at the Legacy ER & Urgent Care…
Apr 27, 2026
Great
Apr 27, 2026
Everything from start to finish was fast and professional.
Apr 26, 2026
All staff on duty was very kind & helpful.
Apr 19, 2026
The nurse we had that day was exceptional!!
Apr 19, 2026
Every experience I've had has been outstanding. I've recommended you several times.
Apr 19, 2026
Great experience
Apr 19, 2026
Close and fast
Apr 19, 2026
Excellent service
Apr 19, 2026
Great ER to go to. Everyone is awesome
Apr 18, 2026
Fully satisfied with the administration staff, nursing staff and doctors at Legacy er/urgent care.
Apr 18, 2026
The staff treated me with kindness and respect during my visit.
Apr 18, 2026
It was a very pleasant
Apr 18, 2026
Friendly and knowledgeable staff. Each NP or RN that helped my daughter (who was SO SCARED) was so calming and great with her. Letting her know what to expect and being encouraging each step of her treatment (stitches). 10/10 visit.
Apr 18, 2026
Dr. was very thorough and discussed options
Apr 18, 2026
Excellent care always, thank you!
Apr 17, 2026
Everyone was super friendly and helpful.
Apr 17, 2026
Superstar team, appreciate the world class service and care. I sincerely appreciate you taking care of me!