Methodist Legacy ER & Urgent Care - Frisco East
Emergency Medicine, Urgent Care
16151 Eldorado Parkway
Frisco, TX 75035 Directions
eruc.methodisthealthsystem.org
4.7 out of 5
12,847 verified ratings
12,847 Ratings, 3,988 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Strongly positive patient sentiment: staff described as friendly, professional, efficient and knowledgeable with many comments praising clear communication and thorough explanations. Multiple patients cited quick, clean, and well-organized care; several noted that clinicians prevented more serious outcomes or arranged timely surgery. Reception/registration and nursing staff receive frequent praise. A few comments mention longer waits for specific imaging and a desire for clearer discharge instructions.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Sep 8, 2026
Good experience
Sep 7, 2026
The overall care was good, and they treated my ailment. I think they are still working out the bugs from the merger with the previous owner's records.
Sep 6, 2026
I went to Methodist Legacy ER for a sore throat and had a great experience. They got me in quickly, examined me, and diagnosed the problem without a long wait. The nurses and doctors were outstanding professional, caring, and efficient. I truly appreciated how quickly they got me in and out!
Sep 6, 2026
My case was pretty clear cut, but staff was very helpful and confirmed eye needed antibiotics.
Sep 6, 2026
X-Ray Tech was great !
Sep 5, 2026
Quick visit with professional and kind staff
Sep 5, 2026
Everything went great. Everyone was so nice caring to my son.
Sep 4, 2026
This facility has such a good team! Everyone was kind, calming, funny, and professionally efficient. I really appreciated the way the entire experiencecwas handled. Even when I went to get my staple out.
Thank you!!
Sep 3, 2026
Excellent patient care
Sep 3, 2026
I love this place. The speed of service, the cleanliness, the staffs. I will go there over and over again
Sep 3, 2026
The female doctor was very accomodating and everyone was so nice to me :)
Sep 2, 2026
I was well cared for & every part of the process had kind, caring people and very knowledgeable.
Sep 2, 2026
Everyone was nice and the process was quick & fast.
Sep 2, 2026
I felt cared for the minute I walked in and after leaving.
Sep 2, 2026
The whole staff behind the admission door was unbelievable !!! Totally new what they were trained to do with professionalism friendly and personal respect to me !
Sep 1, 2026
The doctor explained things in a way I understood without seeming to talk down like some doctors do. Wish he was in private practice.
Sep 1, 2026
Everyone was great felt so cared for
Sep 1, 2026
Other than my illness, overall great experience.
Sep 1, 2026
Everyone was very professional
Aug 31, 2026
It was easy, fast and personally attentive
Aug 31, 2026
Very friendly and professional with great timely service.
Aug 31, 2026
Very professional and caring!
N/a
Good
Aug 31, 2026
Excellent visit. Everyone was very helpful and professional.
Aug 31, 2026
My needs were taken care of.
Aug 31, 2026
Very professional!
Aug 30, 2026
My wife and I have been to this ER in the past, and knew how good they are in every aspect.
Aug 30, 2026
All of staff were extremely friendly, kind, and empathic. The customer service stood out compared to other type of urgent care facilities I’ve been too. Greatly appreciate their care.
Aug 30, 2026
The staff were very helpful and caring. They made sure that my teenage daughter was as comfortable as possible during an unpleasant medical procedure. They showed great care and compassion and took care is her quickly and professionally.
Aug 30, 2026
Our visit went smoothly. The wait was short. Nurse was very friendly.
Aug 29, 2026
Very friendly and outgoing
Aug 29, 2026
Satisfied
Aug 29, 2026
Staff learning new computer skills for Methodist Process.
Aug 28, 2026
Susie was excellent. She answered my questions, was professional, and listened to my concerns.
Everyone was there to help. What a great staff!
Everything seemed clean, and the staff seemed focused on protocols for safety.
Aug 28, 2026
Everything moved efficiently from checking to check out. Great experience
Aug 27, 2026
Cared for my issue and identified and cared for a problem I didn’t know had.
Aug 26, 2026
The process and treatment was pretty quick from check in to check out.
Aug 26, 2026
Knowone wants to be in the urgent care, but if you have to be this is the place to go. Everyone was friendly, knowledgeable and efficient. Fastest urgent care visit I have ever had!
Aug 26, 2026
The staff was so sweet. I brought my 2 year old in for a bloody lip and everyone who helped us was very gracious and caring. They made both of us feel cared for and comfortable. Thank you to the staff who saw us.
Aug 26, 2026
I was treated in a timely manner, and received very caring treatment.
Aug 24, 2026
Efficient service, staff caring and helpful.
Aug 23, 2026
I went to see my regular Dr at Methodist Richardson and she was very impressed at how the tests were performed and the notes the nurses and Dr put in the portal!
Aug 21, 2026
Answered all questions in a timely manner. She was friendly, professional and offered options.
Aug 20, 2026
My first visit and it was one the greatest experience. Everyone were very professional and respectful. I hope no one gets sick but in case if they needed to choose an urgent care, this is the place.
Aug 20, 2026
Everybody was very helpful. The nurse that saw us was very nice.
Aug 18, 2026
smooth easy process every time.
Aug 6, 2026
The blonde nurse was amazing. So kind and attentive to details.
Aug 3, 2026
I was treated by a Nurse Practitioner and she made the right diagnosis and prescribed the appropriate medication after an in clinic urina,y sis. Subsequent results came in from the culture and i was p,eased to prescribed the perfect type of antibiotic. I have been to this facility several times before it became part of the Methodist Health system
Jul 31, 2026
Extremely efficient, knowledgeable, friendly and clean.
Jul 31, 2026
Good experience
Jul 27, 2026
A great experience overall. Dr. Woody communicated very well.