Legacy ER & Urgent Care - Coppell
Emergency Medicine, Urgent Care
330 South Denton Tap Road
Coppell, TX 75019 Directions
4.7 out of 5
14,773 verified ratings
14,773 Ratings, 1880 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jul 13, 2025
Good service
Jul 13, 2025
Great experience
Jul 9, 2025
great service
Jul 6, 2025
Great service
Jun 27, 2025
Great experience
Jun 26, 2025
All good
Jun 22, 2025
Thank you for quick response and calling 911.
Jun 22, 2025
Legacy was my 3rd stop! I was dismissed politely from CVS minute clinic because I had a lot of blood in my urine sample. Of course I had a bad UTI. They thought I needed more care... Then I went to another urgent care innPrinceton that wouldn't see me either for same reason. That Place referred me to you. You were very professional and informative and Thank you for taking care of me, I was pretty uncomfortable as you can imagine.
Jun 22, 2025
I presented with an obvious problem (wasp stings). I was treated quickly and professionally.
Jun 22, 2025
Everyone seemed very nice and professional.
Jun 22, 2025
Thank you all so much for taking care of my girls. We have such confidence in your staff because they show professionalism, knowledge, humor, and patience at all times. We have raved about your location to friends and will always go there when necessary!
Jun 21, 2025
I'd would like to send a special thank you to the doctor that treated me. His expertise is greatly appreciated. I felt like he asked thorough questions and gave me information that I could take back to my rheumatologist. Thank you a million!
Also, the nursing staff and registration associate were so caring and knowledgeable.
5 stars all around and Thank You
Jun 21, 2025
Love this facility
Jun 21, 2025
Billing issue
Jun 21, 2025
Long wait time
Jun 21, 2025
Prompt and professional staff.
Jun 21, 2025
From check in to discharge, Legacy were quick and happy to assist a very distraught 3 year old that needed stitches. The nurse brought him some toys to help distract and calm him down, which helped immensely since we'd rushed out of the house. The doctor was so wonderful the whole time, could not recommend enough! They all took great care of us.
Jun 20, 2025
Have had Dr Phillips before ..
he is thorough - doesn't rush- and is very knowledgeable -
Jun 20, 2025
Overall the visit was a positive experience.
Jun 20, 2025
The xray tech was the most foul mouthed, rude person I've ever encountered here. While it wasn't completely directed towards me, his continuous use of the F word and calling the dr and nurses Fing idiots was disgusting. He even called them the R word at one point. As a mom of a special needs kid, this was offensive and hurtful.
Jun 20, 2025
Iv loved every legacy er bc how efficient they are with taking care of my needs.
Jun 20, 2025
For an Urgent Care facility, there didn't seem to be an urgency toward patient care. When I arrived, I was the only one in the waiting room. The intake person was on the phone for about 5 mins before I was even acknowldeged. Then it took about 10 minutes before they called me back. And another 5 or 10 before someone even came to triage the situation.
Jun 20, 2025
Everyone was very professional and my visit concluded quickly.
Jun 20, 2025
Legacy ER is where I usually take my family when they need medical care. Dr Lapporte and his staff are friendly, caring, and straight to the point. And I love how quickly we can get in and out. Thanks so much.
Jun 20, 2025
The front desk could dress more professionally. Wearing spandex in a professional environment is totally inappropriate, not to mention how bad it looks. It tends to accentuate a person's bad physical attributes.
Jun 20, 2025
Everyone was helpful, knowledgeable and efficient, but most v of all, they really cared about helping me and getting me better. That was quite a feat with my very broken wrist! If you want the best care, this is the place to be.
Jun 20, 2025
very pleased
Jun 20, 2025
My doctor refused to call in my prescription, citing their policy, which caused a significant hassle. I had to visit several pharmacies; the first one didn't even have one of my two medications. I only found this out after waiting 45 minutes, a delay I would've avoided if the prescription had been submitted electronically. This forced me to transfer the prescription and drive to yet another pharmacy, just to face another wait.
Jun 19, 2025
The staff is ALWAYS very friendly, professional and thorough. Both my husband and I specifically drive to this location (from Allen) because we know we are going to get fast and GOOD care!
Jun 19, 2025
Skyler was amazing
Jun 19, 2025
Superior visit for my need. I was from out of town. Everything was wonderful. Thank you so much!
Jun 19, 2025
The only comment is that the lady at the front was very friendly smiled and was helpful but the guy who did the triage in the first little intake room was not happy at all he was not rude but was not very friendly but everyone else smiled and that made us comfortable my brother has Down Syndrome and he likes to talk and ask people there names and communicate and the first guy seem not interested but I will still return
Jun 19, 2025
Great care provided by entire staff. Went in feeling awful, left feeling so much better. The medical team did a great job of getting me back on my feet.
Jun 18, 2025
Legacy ER diagnosed me twice and referred me to a specialist twice in the last 10+ years that was 'life saving'. Professional and friendly staff. Always feel listened to when I express my health concerns for both me and my son's. Billing always seems clean, clear and decisive.
Jun 18, 2025
Wonderful service every time. Easy process, reasonable wait and kind staff! I've visited several times along with my family. We'll continue to visit...when needed. Thank you!
Jun 18, 2025
He didn't touch me. I said O think I pulled something in my back. No examination. Four prescriptions and I'm out the door. Doesn't seem very thorough.
Jun 18, 2025
Excellent care and respectful treatment
Jun 18, 2025
I was left with the biggest hematoma from the phlebotomist job to get the IV in me. My arm really looked and felt butchered.
Jun 17, 2025
Your billing process stinks. I will not pay a bill from a text!!
Jun 17, 2025
Correct and immediate diagnosis. Treatment plan explained in detail.
Jun 17, 2025
I received excellent Customer Service from the beginning of my registration and my discharge.
I received excellent care from the doctor that treated me the doctor prescribed the correct prescription for the medication that I needed.I will always recommend this ER to family and friends.
When looking for an Urgent Care facility The Legacy ER is the place where you want to be treated.
Jun 17, 2025
I've visited this center at least twice before. I never have to wait long and I am treated by doctors who are are efficient and knowledgeable.
Jun 17, 2025
Although the doctor and nurse were so thorough in treatment and diagnosis, the Tech, Ingrid was so caring, she had such a kind, caring spirit. The nurse had a great team. I've gone to this clinic for years, but never had to go in the back for I v fluids and several tests. The care was comforting.
Jun 17, 2025
Please stay in business..we love your service.
Jun 16, 2025
Efficient and quality care. Doctors/staff are knowledgeable and kind. My family has always been well cared for. I only go here for urgent care, prefer it over my general physicians office. Highly recommend!
Jun 16, 2025
Very nice staff and we were in quickly. From the front desk, nurse, to the doctor, the whole staff was professional and courteous.
Jun 16, 2025
The overall care and communication from everyone at Legacy Urgent Care was excellent
Jun 16, 2025
Taylor and the entire staff were so comforting and efficient. The best experience in an ER/Hospital I've ever had. I appreciate all of you so very much.
Jun 16, 2025
Great experience all around.
Jun 16, 2025
Nicely triaged