Legacy ER & Urgent Care - Coppell
Emergency Medicine, Urgent Care
330 South Denton Tap Road
Coppell, TX 75019 Directions
4.7 out of 5
14,656 verified ratings
14,656 Ratings, 1779 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jun 1, 2025
I had an excellent experience during my visit. The entire team was professional, efficient, and kind. I especially want to highlight the outstanding care I received from the nurses and doctor both were knowledgeable, compassionate, and made me feel at ease throughout the process. Thank you for providing such high-quality care!
Jun 1, 2025
Everyone was helpful and kind. Quick process
Jun 1, 2025
On my insurance provider list. Very close to my home. I think this is my 3rd visit in less than 18 months. I need to be very careful.
Jun 1, 2025
Listened to our concerns
Jun 1, 2025
Dr. Gomez, the radiology tech, and the medical tech that that assisted were all great! They paid attention to detail, followed up with results, and did very well with our daughter.
Jun 1, 2025
Excellent experience! Thank you!
May 31, 2025
Quality and speed of service and treatment is awesome!
May 31, 2025
Never had a bad experience in 20+ visits, just wish family could slow need for urgent care
May 31, 2025
Very professional
May 31, 2025
Thank you!!
May 30, 2025
I have used Legacy several times for urgent care. I have always been treated very professionally and kindly. It's close to my home. It's the best.
May 30, 2025
The whole experience was very good. The check in the doctor was excellent. The nurse gave me the shot up. I had no complaints. It was wonderful and I will come back.
May 30, 2025
I have been to legacy before and had great experiences. The front office staff forgot to put me on the schedule and check me in I waited a while in the waiting room before realizing this is what happened. More training is necessary for FO so they don't miss check ins.
May 30, 2025
I have always liked coming in, but in this case, it felt like the doctor did.not know the correct information, did not write down the correct medication, and then treated way over the top. We ended up having to call our physician off hours and get his advice, despite being in your office. As a scared parent, this was very disappointing.
Everyone was kind, calm and respectful, which we truly appreciate.
May 30, 2025
It's my 3rd visit for similar symptoms. I would like info looking at those 3 visits on what's going on? Why am I there now ever couple months? What's happening?
May 30, 2025
Always a great experience patience. Professional, quick
May 29, 2025
Love the care I receive here!! Matters not if it's a phone call or walking through the doors, it's always the same- EXCELLENT!!
May 29, 2025
Very professional
May 29, 2025
My only issue was how cold it was in the room! I finally spoke up and was immediately offered a blanket. No big deal, but wanted to mention. I usually take a sweatshirt with me but forgot this time.
May 29, 2025
The tech that administers the blood pressure should do without talking to the patient as they could led to an inaccurate reading.
May 29, 2025
I had an infection, and the medicine prescribed seemed to take care of the problem.
May 29, 2025
I will recommend family and friends. We were very pleased with our visit.
May 29, 2025
This was our first visit to Legacy ER in Frisco, and we were very impressed. The staff was knowledgeable, friendly, and provided exceptional care. It's now our preferred clinic whenever we're unable to see our primary doctor. We highly recommend Legacy ER to anyone in need of quality urgent care.
May 29, 2025
Keep the same service !
May 29, 2025
I was seen at this location on Tuesday, May 27, 2025 for a head laceration which required for sutures. AFTER, The doctor completed the suture process, Someone came into the room to let me know that since the laceration was on my face, they had to bill it as a ER visit As opposed to an urgent care Visit. That is wrong. I should have been told this information prior to the sutures being completed, That way, I could've been given a choice. I am really disappointed And will not be going back nowhere or referring any friends or family.
May 29, 2025
The tech seemed very competent. He asked appropriate questions, and got me to next stage quickly.
May 29, 2025
Both tech and dr were much better than last time I went.
May 29, 2025
Our son had to get stitches. He was terrified. The entire staff was amazing! I would definitely recommend Legacy!!
May 29, 2025
I was very pleased with the service that I received, Everyone was vey polite and friendly, I could have went to a closer Urgent Care here in Plano, where I now reside, but I chose this Urgent Care because I like the service and the hospitality from the staff.
May 28, 2025
The front receptionist was having an off day. Not friendly. No smiling. Not cordial. Not consistent with our Legacy ER & Urgent history of well more than 15 years. All other staff was good and the care was good as well.
May 28, 2025
Nurse insisted on using my port for a blood draw - saving an awful stick by another nurse trying to draw blood with an 18 gauge needle!
Doctor was very calming, clear, and moved the process as quickly as possible.
May 28, 2025
Always an easy in and out experience with great care for me and my family.
May 28, 2025
The Receptionist/Nurse/Doctor were all excellent!
They were all sooo nice and very thorough.
Easy, quick, in/out visit!
May 28, 2025
The staff here are always so friendly and helpful. The whole process is easy and quick. I will always come to Legacy ER.
May 28, 2025
Cleanliness and appearance of facility
May 28, 2025
I have chosen to use Legacy ER on two other occasions and was pleased by their level of care. The wait was nor too long and I was well cared for, getting a thorough examination and tests I needed for diagnosis. With great confidence I would go to Legacy ER if needed again and would definitely recommend this ER to others.
May 28, 2025
I was as impressed as people said I would be!
The facility was so clean and I was treated well and checked on often.
May 28, 2025
Most of the staff were friendly and helpful. The only negative aspect was that when we arrived, the person who registered us was not friendly or pleasant, did not smile, and had a negative attitude. Also, unsure what to expect with the billing of the services.
May 28, 2025
Wonderful staff!
May 28, 2025
Personal has been friendly and knew what they were during.
May 28, 2025
Thank you!
May 28, 2025
Very caring and friendly staff
May 28, 2025
Very satisfied
May 27, 2025
I was greeted in a friendly manner, helped quickly, and treated kindly.
May 27, 2025
Give everyone the highest marks on their employee reviews, because they have consistently earned highest marks whenever I've visited.
May 27, 2025
I have been to Legacy ER several times and I am never unsatisfied or disappointed with the care I receive there.
May 27, 2025
The nurse who discharged me was very rude to my mom. She needs to develop better bedside manners. She insisted that we go to a specific hospital, told my mom that since we were not wanting to go to the hospital that they set up, we were going to need to sign an AMA form for refusing continuum of care. My mom just wanted to bring me to an ER / hospital of our choice.
May 27, 2025
I wasn't tested for anything - flu, covid, or anything else. The nurse started talking to ME about what solutions might work before even examining me. On top of that she didn't even look in my nose for a sinus infection, just prescribed antibiotics and steroids.
May 27, 2025
I've been there many times and I've been very pleased with the care. Now my husband, family members, and friends have all gone. Thank you
May 27, 2025
This was the first time I'd been to this location (Frisco/Mckinney). I prefer the McKinney location. But I have recommended Legacy ER several times on social media group pages.
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