Legacy ER & Urgent Care - Allen
Emergency Medicine, Urgent Care
1310 W Exchange Pkwy
Allen, TX 75013 Directions
4.7 out of 5
13,102 verified ratings
13,102 Ratings, 3,029 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Legacy ER & Urgent Care in Allen is highly regarded for its consistently excellent and efficient care, staffed by friendly, knowledgeable, and compassionate professionals. Patients appreciate the quick and thorough assessments, clear communication, and attentive treatment provided by the medical and support teams. Many highlight the facility as their preferred choice for acute care due to its professionalism and patient-centered approach. Occasional concerns include some diagnostic accuracy and limited ER capabilities, but overall, the environment is welcoming and reliable, fostering strong patient trust and recommendations.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Mar 15, 2026
Each person who helped me was : ABSOLUTELY WONDERFUL 💯
No Way I could have asked for more AMAZING care 🥰
Mar 15, 2026
Entire process was smooth and efficient. I received excellent care and would highly recommend!
Mar 15, 2026
I called a few days later after the visit to see if the doctor that saw me was available to answer a question. Unfortunately, he wasn't. I asked the receptionist if they knew the next time he would be in so I could ask a question about the visit. She said they couldn't give me that information. I was curious as to why I wouldn't be able to get in contact with the doctor that treated me.
Mar 15, 2026
Tge entire visit wav very quick. They provided quick and efficient medical services. I feel much better now.
Mar 15, 2026
It was great! 😊
Mar 14, 2026
The office staff was friendly and professional. The ENT’s that checked me in were thorough. The PA that saw me was friendly and professional
Mar 14, 2026
The Dr and her assistant were very professional. However, I wanted the Dr to examine my pelvic area and she did not. She suggest that I see a gynecologist. At least, I expected to be examined which was the reason for my visit. Otherwise, all contacts were excellent. Front desk receptionist.. excellently helpful.
Mar 14, 2026
I am so impressed by the spotless clean appearance of the facility. It makes me feel comfortable to be there. The entire staff was professional, which makes me feel confidant. I recommend your location.
Mar 14, 2026
Quick and was straight to the issue. And helped me get better quicker for my surgery.
Mar 14, 2026
super easy in and out service, diagnosed correctly the first time.
Mar 14, 2026
Very professional
Mar 14, 2026
Very efficient and quality care.
Mar 13, 2026
All staff were amazing as usual!
Mar 12, 2026
Being a black woman going to a healthcare place they usually don’t take me serious. This doctor actually cared about. Getting my results and making sure I came to a solution before I left a lot of times they just Ignore my symptoms and give me a basic answer and send me home
Mar 12, 2026
Very efficient.
Mar 12, 2026
Service was quick, nice and informative.
Mar 11, 2026
I came in for a test and was in and out very quickly. Everyone is so nice and helpful. The medical staff listen to your concerns yet provide the best care.
Mar 11, 2026
All the doctors who tended to me were extremely nice. They were knowledgeable and didn’t keep me waiting long without checking on me. They were knowledgeable whole process from start to finish I was very pleased.
Mar 11, 2026
I waited 55 minutes in the exam room before the doctor came in. She was very nice tho. (The last time I came in I had to wait 1-1/2 hours before the doctor came into the exam room.) Everything else in both visits was great.
Mar 11, 2026
Exceptional Patient Experience in record time!
Mar 10, 2026
I was in and out in 30 minutes
Mar 10, 2026
The doctor was so sweet and very knowledgeable!
Mar 10, 2026
all very professional
Mar 9, 2026
Great experience overall.
Mar 9, 2026
Legacy is a very good urgent care & I always chose it!
Mar 9, 2026
Great experience and quality and speed of care.
Mar 1, 2026
Fast and Effective
Mar 1, 2026
Overall good experience
Mar 1, 2026
This was my first time at this urgent care, the registration was quick and easy, the staff was kind and communicative, they eased my anxiety and took my illness seriously.
Feb 25, 2026
Staff was wonderful, knowledgeable and I felt listened to and felt I got excellent care
Feb 24, 2026
Happy with a diagnosis and how the doctor and NP from the cardiac department explained things to me. I was sent home with a multi-page document explaining pericarditis. The discharge paperwork was easy and explicit in what to do next and also listed my medications.
Feb 24, 2026
Comfortable waiting room, clean restroom, close to home. Didn’t have to wait too long. Received a follow up call regarding a change in antibiotic that was sent to my pharmacy.
Feb 24, 2026
Fast and efficient urgent care
Feb 24, 2026
Staff was friendly, courteous, and helpful for seeing my daughter and I at the same time since we both were in for the same situation. The facility got busy and it seemed that discharging me became a lower priority as other patients were prioritized.
Feb 22, 2026
Any time I have urgent care needs I drive from McKinney to this location. I have always felt confident in the doctors who service this location and have felt well looked after by the nursing staff. Everyone is kind, empathetic and really care about the patients.
Feb 22, 2026
It seemed a little crowded upon entering, but I was registered and in and out with the doctor quickly.
Feb 22, 2026
Staff was friendly, but I never saw a doctor. Issue not resolved. The medications didn't really do anything for me and I'm still sick.
Feb 21, 2026
This facility gives quality care and the physician is extremely good with clearly a lot of urgent/er care experience!
Feb 21, 2026
overall great experience while visiting the facility
Feb 21, 2026
The way Dr. Skyler treated with care and familiarity is highly appreciated. Thanks to doctor, nursing and administrative staff.
Feb 21, 2026
The staff at Legacy ER & Urgent Care are wonderful. The entire process was so easy. Thank you!
Feb 21, 2026
The entire staff was super helpful and friendly!
Feb 21, 2026
They were quick friendly and very attentive. Go me in and out fast.
Feb 20, 2026
There was an urgent care closer to me but I specifically went to this one because of how awesome everyone is. I had to take my boyfriend about a month ago at night and they were amazing then and nothing short of amazing this time. They were all extremely friendly and understanding to my somewhat embarrassing situation I was in. Lovely experience all around.
Feb 20, 2026
from sliced finger to ER back to trimming my brisket - 45 minutes. Excellent care, quickly. The entire staff from intake to RN to MD to check out were superb! Thanks for fixing my clear mistake to 'carve toward myself'.
Feb 20, 2026
Our family has great trust in Legacy ER. The front desk is friendly and very accommodating and our experience with the diagnosis and care have been excellent.
Feb 20, 2026
Overall experience was excellent
Feb 20, 2026
The doctor and the entire staff were very knowedgeable and courteous!
Feb 19, 2026
Excellent service with excellent staff and process
Feb 19, 2026
I love this clinic as always treated thoroughly
And quickly. Actually prefer coming here than primary Dr.!