Legacy ER & Urgent Care - Allen
Emergency Medicine, Urgent Care
1310 W Exchange Pkwy
Allen, TX 75013 Directions
4.7 out of 5
13,392 verified ratings
13,392 Ratings, 2339 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Legacy ER & Urgent Care in Allen is highly regarded for its consistently excellent and efficient care, staffed by friendly, knowledgeable, and compassionate professionals. Patients appreciate the quick and thorough assessments, clear communication, and attentive treatment provided by the medical and support teams. Many highlight the facility as their preferred choice for acute care due to its professionalism and patient-centered approach. Occasional concerns include some diagnostic accuracy and limited ER capabilities, but overall, the environment is welcoming and reliable, fostering strong patient trust and recommendations.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Oct 19, 2025
The X-ray disk machine was not working and I had to drive to prosper to pick up a disk
Oct 19, 2025
Everything was good
Oct 19, 2025
I felt so welcome with each one of the staff/doctors even though I didn’t feel well. Thanks!!!
Oct 18, 2025
The Dr I saw was great ! He was so helpful and made me feel so much better! Thank you !
Oct 18, 2025
Quality, communication and care were all done with priority and professional care.
Oct 18, 2025
I have been to Legacy ER several times and have always been treated with respect and kindness.
Oct 18, 2025
I am very happy with the care and services provided.
Oct 18, 2025
This was not my first visit to L EGACY over the years. They have always been knowledgeable friendly and concerned. i would not hesitate to visit them again as the need arises.
Oct 17, 2025
the doctor was super caring and makes sure his patients get the best treatment
Oct 17, 2025
Always excellent care at Legacy ER.
Oct 17, 2025
No Need! Legacy Urgent Care is #1 -
Oct 17, 2025
I am very pleased with Legacy ER.
Oct 17, 2025
This was my 1st time going and I would go back I wasn't there long they understood what I was there for they treated me and told me what will happen next in my treatment, and the service was great the medical staff was very nice
Oct 17, 2025
quick, thorough visit. got what I needed and didn’t have to wait hours.
Oct 17, 2025
Brian was great!
Oct 17, 2025
The care I received was top notch. Everyone was kind, caring, intelligent, efficient. I received excellent care.
Oct 17, 2025
I had a culture done and I had to call twice to get the results. They were not sent to me and I think never would have been.
Oct 16, 2025
Everyone was so kind and thoughtful
Oct 16, 2025
For the most part, everything was handled swiftly. I felt that I may have spent a little bit more time than expected between the doctor visit and the nurse coming to give me the steroid shot, but all things being said it was a great experience.
Oct 16, 2025
It’s the best. It’s so great. They do a tremendous job getting the problem solved. Staff and Dr are soooo fantastic. Great place. Took care of my problem. Wonderful place everyone efficient. Dr wonderful.
Oct 15, 2025
Got diagnosed quickly and treated well
Oct 15, 2025
Y’all do the good job. I have no complaints and I will be back if I need y’all thank you.
Oct 15, 2025
The doctor was super knowledgeable and really listened to my concerns. He asked the right questions to better understand my visit, and I appreciate his treatment plan and recommendations. The nurses who assisted me were friendly and very knowledgeable of their processes. I love how much I learned during my visit so I could feel more comfortable with the treatment. Great experience overall.
Oct 15, 2025
Staff was AMAZING!!!
Oct 15, 2025
Front desk girls and providers were all so sweet! The wait time here is little to none every time. I will always come here before any other urgent care! Thanks
Oct 15, 2025
I had been waited too long for Doctor and X-ray results for 3 hours
Oct 15, 2025
I appreciate the knowledge, compassion and skill of all that provided my care. Thank you.
Oct 15, 2025
Very happy with the care I received
Oct 15, 2025
Doctor was interested in listening to us.
Oct 14, 2025
Both Susan (NP) and Muhammad (RN) were great. They were professional, explained everything to both me and my daughter. Highly recommend and highly am thankful and happy that I went here instead of my FP. She couldn’t see me until Wednesday. I would have been in a lot of pain for that long. So I do appreciate Legacy ER.
Oct 14, 2025
Great experience
Oct 14, 2025
I was pleasantly surprised based on past experiences of the cleanliness, professionalism, time (which may be attributed to the time arrived--very early) But if the morning experience is offered throughout the day I would continue to recommend to others and will return in the event I were to have another emergency. Thank you for your care!
Oct 14, 2025
Overall, the process for getting in there was easy, and the wait wasn't too long. Once in, though I did sit, there were staff always in and out doing things that were needed, between blood, IV, CT Scan, etc. Staff was extremely polite and nice overall.
Oct 14, 2025
Always a good experience at this location
Oct 14, 2025
Professional and friendly staff
Efficient, quick
Extremely clean facility
Oct 14, 2025
For the most part staff was great. Doctor was a little cold and didn’t spend much time with me. Followed up with my doctor and he spent about 5X longer with me. Fee seemed arbitrarily high.
Oct 14, 2025
Dr. Wycoff and the staff, including Stephanie, Autumn, Ja’Mya, Manny, Tracey, Karina, Nyan, and Andrew were truly amazing. They provided quick, compassionate, and excellent care during a scary time. I’m so grateful for their kindness and support.
Oct 14, 2025
Excellent staff excellent workers professionalism 100% from start to finish Very knowledgeable crew Patient, happy and efficient!
Oct 14, 2025
Super fast and everyone was kind
Oct 14, 2025
The team really did well. Had a couple of crap experiences with Dr. Patel, I believe so to have as pleasant of experience, reminded me when I initially found LegacyER.
Oct 14, 2025
Derek and Alyssa were great but waiting 2 hours for results of an xray was unbearable
Oct 13, 2025
Everyone was extremely nice an comforting in a no so ideal moment for me
Oct 13, 2025
Everyone was wonderful and made my son feel at ease.
Oct 13, 2025
I go to Legacy ER anytime I get sick. Easier than getting into my regular doctor. Legacy is always great. Easy registration, short wait, great people and professional service. This visit, Skylar was my doctor. She was great.
Oct 13, 2025
The process was seamless and well organized. I was attended to rapidly. The staff were so kind, had empathy and truly listened! I felt blessed when I left Legacy ER & Urgent Care!!!
Oct 13, 2025
I think the staff is overall outstanding. Unfortunately, I visit there too often and their outstanding performance never changes. Thanks
Oct 13, 2025
Had a quick visit and it met my needs
Oct 13, 2025
They were quick and kind people. Facility was very clean.
Oct 13, 2025
The Legacy ER and Urgent Care in North Richland Hills is our family's go to when we are not able to get in with our primary dr's. We always receive excellent care in an extremely timely manner. I have recommended this location to several others within our family and community.
Oct 13, 2025
Always pleased with Legacy staff.