Legacy ER & Urgent Care - Allen
Emergency Medicine, Urgent Care
1310 W Exchange Pkwy
Allen, TX 75013 Directions
4.7 out of 5
12,845 verified ratings
12,845 Ratings, 3,335 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Legacy ER & Urgent Care in Allen is highly regarded for its consistently excellent and efficient care, staffed by friendly, knowledgeable, and compassionate professionals. Patients appreciate the quick and thorough assessments, clear communication, and attentive treatment provided by the medical and support teams. Many highlight the facility as their preferred choice for acute care due to its professionalism and patient-centered approach. Occasional concerns include some diagnostic accuracy and limited ER capabilities, but overall, the environment is welcoming and reliable, fostering strong patient trust and recommendations.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
May 26, 2026
Excellent care
May 25, 2026
Very satisfied
May 23, 2026
I take great comfort knowing Legacy ER is here to care for my needs!
May 23, 2026
Great Carek
May 23, 2026
I was in and out quickly. After taken my prescription the next day I was feeling alot better. I did like not have to make an appointment.
May 23, 2026
Excellent care and communication with parents and patient. Made everyone feel at ease.
May 22, 2026
Always the best care, staff respects patient wishes always and that’s not always the case at other urgent care facilities in the area. We always choose your facility and recommend it to others
May 22, 2026
Everything was smooth and great
May 21, 2026
Everyone is always friendly and efficient. Service was slower than normal but still good. Had to wait over 30 minutes after taken to a room.
May 20, 2026
You all are very professional and always efficient! I feel heard and taken care of every time I visit for medical needs. Your staff is amazing! You are my go to place when I am sick or hurt! Thank you!
May 19, 2026
Legacy ER is always fast and efficient. From the time I come until I leave, I am always impressed by the treatment and efficiency of eveyrone who works there.
May 19, 2026
Great front desk staff, nurses & the doctor that I saw yesterday. Very please with my visit and will return.
May 19, 2026
Their approach and communication and personality.
May 19, 2026
The staff is very professional and caring about the patient.
May 19, 2026
I've moved to Aubrey & Legacy ER is still my go to! Always quick & easy & always get great care.
May 19, 2026
Excellent service, fast, efficient, no-nonsense
May 17, 2026
Excellent
May 10, 2026
Very friendly, efficient staff. The supervision sas handled by a nurse practitioner, not a physian. Significant testing and evaluation were done and each person involved in my care displayed real competence. The level of care I received was superior to much of the care I receive in Maine.I would highly recommend the care of Virginia Mason urgent care
May 3, 2026
The staff was friendly and helpful with what was going on with me, they were polite and had a kind attitude
May 3, 2026
Everyone was extremely kind and comforting. Got my mind off of the pain I was in.
May 3, 2026
The entire process of getting in and being seen by a doctor was efficient and no nonsense. We really loved it.
May 2, 2026
The staff was very professional and caring. They did a very thorough job in diagnosing my illness and treated me with utmost care and respect throughout the whole experience.
May 2, 2026
The front desk receptionist was extremely rude. We have been going to legacy er for 20 years and never had the issue. When trying to leave and discharge out person wasn’t there and waited for awhile and when finally came back they was not friendly. Horrible customer service at front desk. Nurses and doctor were great. Need new front staff!
May 2, 2026
We have always received great service.
May 2, 2026
The diagnosis and treatment was quick, professional and communicated to me clearly
May 1, 2026
Antibiotic given was not the best according to my dr the next day
May 1, 2026
Dr who helped me was very helpful and nice. She deserves a raise!
May 1, 2026
In most hospitals or urgent care centers, it’s difficult to get a doctor’s attention, and I often feel like I have to prove that I need help. I usually leave feeling overlooked. However, at Legacy, the doctor was incredibly attentive and didn’t miss any details. He cared for me with genuine compassion, and I’m very grateful. The level of care, communication, and attention to detail was exceptional.
May 1, 2026
I have been there several times and always been satisfied with the treatment. I recommended you to a friend and he was very satisfied also. Thank you!
May 1, 2026
The only negative was the nurse who was rude very rude. Maybe she had a bad day
Apr 30, 2026
Dr Philips and staff are nice
Apr 30, 2026
Prompt attention, efficient care and friendly, informstive communication
Apr 30, 2026
Staff was so friendly and knowledgable. Process to get in and out was a breeze. Short wait time. Compared to mine in East Texas, loved the ease. If need urgent care service again while out of town, I will definitely use y’all again.
Apr 30, 2026
Service from all staff from walking into walking out is outstanding. They listen and don’t leave me waiting for long. I always leave knowing I was properly cared for and whatever condition I have will be resolved in one visit. Thank you for the continued care!
Apr 30, 2026
Fantastic group.
Apr 29, 2026
I am very pleased with legacy Urgent care and ER. They truly care about their patients.
Apr 29, 2026
The customer service was excellent, and I did not experience a long wait.
Apr 29, 2026
Overall great service and had to call back due to meds not working. The nurse was very helpful and prescribed the right meds
Apr 29, 2026
Great dr!
Apr 29, 2026
Highly recommend Legacy ER!!
Apr 28, 2026
Great experience even if I cringe when I get the bill
In the surprise bill in the mail.
Apr 28, 2026
I expected to see the doctor again before being discharged.
Apr 28, 2026
Everything about my visit was excellent and I left with a proper diagnosis and prescriptions to fill. Thank you!
Apr 28, 2026
Very fast and NP Jessica was very sweet and listened to my concerns.
Apr 28, 2026
Excellent treatment by all at the Legacy ER & Urgent Care…
Apr 27, 2026
Everything from start to finish was fast and professional.
Apr 19, 2026
The nurse we had that day was exceptional!!
Apr 19, 2026
Every experience I've had has been outstanding. I've recommended you several times.
Apr 19, 2026
Excellent service
Apr 19, 2026
Great ER to go to. Everyone is awesome