Legacy ER & Urgent Care - Allen
Emergency Medicine, Urgent Care
1310 W Exchange Pkwy
Allen, TX 75013 Directions
4.7 out of 5
12,995 verified ratings
12,995 Ratings, 1659 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jun 15, 2025
Everyone was very caring and helpful with everything
Jun 15, 2025
Triage was bad as there were two guys and I had to keep repeating . Advised couldn't get BP but was insistent of course patient was fussing. When I picked up nurses notes quite a bit of wrong info. No. Verbal wheelchair bound but was listed as ambulatory and could drive etc. No wound care from doctor . Waited in exam room 25 minutes and had to ask nurse desk why? Lack of communication. Not the level of care we see
Jun 15, 2025
Quality service from friendly and knowledgeable staff.
Jun 15, 2025
It was in and out visit.
Jun 15, 2025
Good care and service.
Jun 15, 2025
We appreciate being able to get in and out very fast.
Jun 15, 2025
Thank you. Fast, efficient, caring, and professional.
Jun 14, 2025
Amazingly no bruise at place of port. Staff was very friendly & helpful. But took forever for them to receive results of CT. The nurse didn't know where pillows were.
Jun 14, 2025
You guys are awesome, always there when I need you..you are my Personal Doctor!
Jun 14, 2025
From registration to check out, I was treated kindly and professionally. Clinical staff were knowledgeable, prompt and communicated my plan of care with me very well. As a nurse myself, I can recognize good care, which is what I received. I would definitely recommend Legacy ER.
Jun 14, 2025
Very friendly and caring
Jun 13, 2025
Hope you all transition to e-prescriptions versus paper prescriptions
Jun 12, 2025
Dr came to my door & never came in the room to talk to me. Just said you have a UTI , game me. a presp. He gave me no personal att.
Jun 12, 2025
Legacy do great and are a needed place.
Jun 12, 2025
It is wonderful that the clinic is open during weekends and provides an alternative so you do not have to go to a hospital if you have a medical emergency.
Jun 12, 2025
Great staff!
Jun 12, 2025
I have been using this facility for over 10 years. I've never failed to get great service and love all the doctors. I've sent many people to this facility over the years
Jun 12, 2025
Everyone from the front desk personnel and all of the others in the back were phenomenal. They took such great great care of of me and my husband (who drove me to your facility)
Jun 12, 2025
keep doing what you guys are doing!:) being friendly, kind, patient and caring makes a worlds difference especially when dealing with sick people.
Jun 11, 2025
Always great physician service!
Jun 11, 2025
The paperwork I received, last page, said I was given no medication but I received a shot while on-site for pain.
Jun 11, 2025
My sons birthday was wrong on his chart
Jun 11, 2025
Very professional, organized, helpful
Jun 11, 2025
We depend on great medical facilities like Legacy ER & Urgent Care.
Jun 11, 2025
Nurse and Dr very knowledgeable and could relate and sympathize with my daughter's extreme fear over her anaphylaxis reactions to nuts. She wasn't having that severe of a reaction, but staff to extreme caution and care without making painfully long and diagnosed it perfectly.
Jun 11, 2025
When I walked in I was not feeling great. I was very happy that the staff took care of me to try to find out what was wrong with me. I left feeling so much better and the medication has been helping me. Would totally go back if I need to in the future. U liked the thoroughness of the care.
Jun 11, 2025
Everyone was professional, efficient and friendly. I was in and the door quickly with exceptional care.
Jun 11, 2025
I was told I could wash my hands and shower after getting my thumb cut medically glued. They made me wash my hands 5/10 minutes after they applied it and that was it. It came off less than 24 hours after being seen due to the showering. My mother who is a nurse stated I shouldn't have got it wet for 24 hours yet I was never made aware of this. Now I have an open deep wound that I will NOT be doing back to get more glue for them to charge me ANOTHER 150$
Jun 11, 2025
Hopefully I don't need to come back anytime but if I did it will definitely be here
Jun 10, 2025
I've been to many Urgent cares and this was about the most friendliest people I've met in one. When you're in pain and not feeling good, the smiles are very helpful. I was called right in, seen by the Dr, he prescribed medicine that really helped me with my pain. The clinic was a little further than a mile away. I had a good visit, I do plan to return there if I need to.
Jun 10, 2025
Not sure why a daytime visit which should've been a $50 copay was $350. When I asked at checkout, they said it was considered an emergency room visit. Why wasn't that explained during check-in?
Jun 10, 2025
Close by, excellent care. Thank you for taking Medicare.
Jun 10, 2025
Legacy ER is usually always my first choice. The staff, doctors, nurses and techs are all great at what they do and very knowledgeable. They treat you like family and will always make sure you got the care you deserve and need.
Jun 10, 2025
This was an easy process with nice people along the way.
Jun 10, 2025
This was my second visit for this round of bronchitis. This time I received the appropriate time of examination and a combination of medications that I feel certain will cure me.
Jun 10, 2025
Dr. Mayor was so gentle and kind. My daughter was very upset about her nurse's elbow and in so much pain. Not only did he help her, but he went to the convenience store and got a popsicle just for her when there were none left in the freezer. It almost made me cry, it helped my daughter feel even better and happier! We had a great experience
Jun 10, 2025
This is the only urgent care that I will go to because of the promptness and friendly staff.
Jun 10, 2025
Dr Gomez was nice and patient, gave my son a thorough exam and the conclusion was correct also. Just wish there were more staff in so we didn't have to stay there for whole 2 hours.
Jun 9, 2025
When we go to an emergency clinic with a critical issue we expect to see a doctor and I did not get seen by a doctor. The clinic charges full Emergency clinic charges with no doctor consultation.
Jun 9, 2025
This team is top notch always in every way which is why I always come here when needed.
Jun 9, 2025
I sat in the exam room for probably around 35 minutes. At one point I thought I had been forgotten about.
The doctor was not empathic at all- he was all business. I probably spent all of 2 minutes with him, if that. I've been here multiple times in the past and each of the doctors have been both friendly and efficient. Not on this visit.
Jun 9, 2025
I love Legacy ER. It is a one stop shop. I needed x-rays for congestion that had been lingering and got it all taken care of in one visit.
Jun 9, 2025
The exam room where we waited was freezing. We were all so cold and uncomfortable waiting for the provider.
Jun 9, 2025
Dr. Gomez was very helpful and impressed me with her attention to my needs.
Jun 8, 2025
Legacy ER has been our go- too urgent care for many years. Always top notch service and quality of care
Jun 8, 2025
Everything was professional. The Nurse Practioner listened and checked well.
Jun 8, 2025
Your staff was fast friendly and professional, the facility was very clean and comfortable. They had me in and out quickly.
Jun 7, 2025
Helped me when I needed it
Jun 7, 2025
Keep up the good work
Jun 7, 2025
Have used Legacy ER service several times and always have been satisfied with treatment and service