Legacy ER & Urgent Care - Allen
Emergency Medicine, Urgent Care
1310 W Exchange Pkwy
Allen, TX 75013 Directions
4.7 out of 5
12,733 verified ratings
12,733 Ratings, 386 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jan 8, 2025
All good
Jan 8, 2025
great service
Jan 5, 2025
great staff
Dec 28, 2024
Everyone was extremely nice. Everyone.
Dec 28, 2024
It is far better than going to McKinney Medical Center as the normal wait time is very long. I was attended to within 10 minutes
Dec 27, 2024
I love legacy. They always taken amazing care of me and my family.
Dec 26, 2024
Took too long.
Dec 26, 2024
Keep up the good work
Dec 25, 2024
Love that the Drs are knowledgeable - often more so than specialists we've seen.
Dec 25, 2024
Got me on the road to recovery!
Dec 25, 2024
Overall good and reliable place
Dec 24, 2024
It was a long wait before physician came in
Dec 24, 2024
On last visit I was told that Legacy ER would no longer accept Medicare -- that's my insurance as a retiree. Unfortunate, because otherwise Legacy is superb. Now I will have to find a provider who does take Medicare.
Dec 24, 2024
Claudia Oler was the NP that treated me and was great! Very friendly and got me in and out!
Dec 24, 2024
Would have stayed but insurance did not cover critical care- only urgent care.
Dec 24, 2024
The care st legacy ER is the best emergency facility in the McKinney, Frisco , dallas area!
Dec 24, 2024
We have used your center many times Merry Christmas.
Dec 24, 2024
Staff was very nice, helpful and friendly. Option to pre-register online or check wait times would be great.
Also, follow up call would be greatly appreciated in case there are any questions. I actually did call and request a call back regarding a question and never received a call back.
Dec 23, 2024
Quick - professional - couldn't have asked for more.
Dec 23, 2024
Excellent care.
Dec 23, 2024
Thanks to all who helped me!
Dec 23, 2024
Quality care for my need.
Dec 23, 2024
Offered a sample of antibiotic so I didn't have to find a 24hr pharmacy.
Total time in facility was 17 minutes. It was 4:30 am but timing was great.
Dec 22, 2024
Excellent care center - all in my family go for all our emergency care
Dec 22, 2024
I just want to say how grateful I am to Dr. Salcido and the techs. From the moment I walked in with a severe allergic reaction, they treated me with so much kindness and urgency. I felt like they truly cared about what I was going through, and that meant the world to me.
They showed more compassion and understanding than even my specialist, which honestly took me by surprise. Their honesty and humanity made such a difference. It gave me the confidence to speak up about the care I've been receiving and to expect better when it's not good enough. They made sure I understood how serious my situation was and encouraged me to take action, which I really needed to hear.
Thank you for being so caring, so real, and so dedicated. You reminded me what good healthcare should feel like, and I'm incredibly thankful for that.
Dec 22, 2024
We have been at Legacy ER second time.
Hopefully the waiting time could be little quicker because we waited in the waiting room nearly an hour.
Please disregard this comment if your staff were so busy because there were more patients ahead of us
Thank you for your care.!
Dec 22, 2024
This place has great care. I have been here for urgent care and is the only place I recommend to family and colleagues when they need urgent care. I have always had great experience. The Dr's are thorough, understanding, knowledgeable and listen! Thank you to all the staff and Dr that make this place a great place when urgent care is needed.
Dec 22, 2024
Been to Legacy for urgent care over the years, very happy that the quality and experience has never dropped off.
Dec 22, 2024
It was excellent experience over all specially the medical staff was very professional.
Dec 22, 2024
All employees were attentive and caring.
Dec 22, 2024
Always prompt and professional I'll always use this Urgent Care.
Dec 22, 2024
I live close by, and it has become my "go to" for myself and visiting family, including our great-grand daughter from the time she was two and faked her way inside, but the doctor handled it beautifully. She is now ten and her illnesses are real and happen at odd hours when she is visiting. We are very fortunate to have Urgent Care close by.
Dec 21, 2024
Subscribed antibiotics that are a "distant cousin" of penicillin, which I'm allergic too. Not sure if want to take that chance.
I come in often for sinus infections. Wish the docs would look at my previous records for what was prescribed in the past.
Dec 21, 2024
Great and quick care! Very friendly and caring staff! Thank you!!
Dec 21, 2024
Legacy ER has always given amazing care. In July 2023 Legacy ER found my cancer. Then during this past visit, Legacy ER diagnosed that I needed emergency surgery. Their staff set up all that was needed for the EMT to take me straight to my hospital room. By 7:30 that night I was having surgery. THANK YOU!!
Dec 21, 2024
I was told prescriptions could not be called in or electronically sent to my pharmacy- I think that's a huge annoyance and time waste for me. I then drive 30 minutes to my pharmacy and then wait over an hour for the prescription when I could have just had it sent for me.
I told the first person I saw I had update medications and it was not notated or changed- I noticed it on my own paperwork as I was leaving. I told the dr I did not want to do the steroid and I felt I was given a lot of pushback on it- I opted for the oral. I came in for a cough that keeps me up for hrs at night (was day 9 before I came in) but yet I was given nothing for my cough. I got 3 hrs of sleep that night because of my cough. Makes zero sense to me that it was not addressed.
Dec 21, 2024
Excellent treatment
Dec 21, 2024
This facility provided excellent care for my father
Dec 21, 2024
Everyone was very nice & caring
Dec 21, 2024
Fortunately, I'm not sick very often; however, when I am, the staff at Legacy Urgent Care takes great care of me. From reception to discharge, each person listens attentively and offers their support in their role.
Dec 21, 2024
Nurse practitioner came in and already had a diagnosis before asking me one question. Diagnosis was not correct and she was not too attentive to diagnosing. It was up to me to diagnose myself.
Dec 20, 2024
Doctor seemed interested in what i had to say
Dec 20, 2024
I enjoy coming to Legacy ER when sick, cause the care.
Dec 20, 2024
We have used Legacy several times and have always gotten great care. We recommend LER all the time.
Dec 20, 2024
A great experience.
Dec 20, 2024
We always have a great experience at legacy! Your providers are excellent and caring and make you feel comfortable during what can be a stressful time i recommend legacy every chance I can.
Dec 20, 2024
Reception and triage can be friendlier.
Dec 20, 2024
Kind reception area and service over the phone too
Thank you
Dec 20, 2024
My teenage son had already been to another urgent care twice for this illness and was not making any progress. They were uncaring and condescending to me and to him. My friend (who is a doctor) recommended Legacy ER. I cannot say enough good things about our visit. My son was taken back to the urgent care side and evaluated quickly. At that point we decided that he needed to be admitted to the ER. Daniel, the paramedic at the Prosper location that stayed with my son the whole time, was amazing with him. He was efficient and knew how to talk to him. He answered all of my questions and my son's questions and really knew what he was doing. Within a few hours my son went from barely able to stand to walking and talking and (best of all) eating. I am so thankful that I chose to take him to Legacy ER. It will be my go-to Urgent Care from now on.
Dec 19, 2024
Everyone was professional and thorough. The follow up call was much appreciated!