Legacy ER & Urgent Care - Allen
Emergency Medicine, Urgent Care
1310 W Exchange Pkwy
Allen, TX 75013 Directions
4.7 out of 5
13,085 verified ratings
13,085 Ratings, 1700 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jun 27, 2025
Great experience
Jun 26, 2025
All good
Jun 22, 2025
Legacy was my 3rd stop! I was dismissed politely from CVS minute clinic because I had a lot of blood in my urine sample. Of course I had a bad UTI. They thought I needed more care... Then I went to another urgent care innPrinceton that wouldn't see me either for same reason. That Place referred me to you. You were very professional and informative and Thank you for taking care of me, I was pretty uncomfortable as you can imagine.
Jun 22, 2025
I presented with an obvious problem (wasp stings). I was treated quickly and professionally.
Jun 21, 2025
I'd would like to send a special thank you to the doctor that treated me. His expertise is greatly appreciated. I felt like he asked thorough questions and gave me information that I could take back to my rheumatologist. Thank you a million!
Also, the nursing staff and registration associate were so caring and knowledgeable.
5 stars all around and Thank You
Jun 21, 2025
I had seen another facility three days prior to coming to Legacy. I feel like this physician took the time to listen to my symptoms and prescribed me the proper medications needed to treat my bronchitis.
Jun 21, 2025
Love this facility
Jun 21, 2025
Billing issue
Jun 21, 2025
Everyone was great, thanks for your care!
(The gal who gave me the tetanus shot gives almost painless shots, that's a wow!??)
Jun 21, 2025
Long wait time
Jun 21, 2025
All were quick and listened to me.
Jun 21, 2025
The doctor that treated me is a prime example of what a real doctor is. I highly suggest you all promote the doctor to train all new medical staff on how empathy, sympathy, and compassion can go a long way and save lives. My treating doctor is a blessing to mankind from god and that is revealed through her works.
Jun 21, 2025
MY answers seem harsh not meant that way. I had a issue with a clogged ear and the procedure did nothing and after going to a ENT later that day they did fix the issues BUT the ER location simply put did not have right equipment to do what was needed! Thanks nothing personal
Jun 20, 2025
Have had Dr Phillips before ..
he is thorough - doesn't rush- and is very knowledgeable -
Jun 20, 2025
For an Urgent Care facility, there didn't seem to be an urgency toward patient care. When I arrived, I was the only one in the waiting room. The intake person was on the phone for about 5 mins before I was even acknowldeged. Then it took about 10 minutes before they called me back. And another 5 or 10 before someone even came to triage the situation.
Jun 20, 2025
One of the best experience I ever had. Very friendly and professional
Jun 20, 2025
I've been coming to legacy ER since they opened. They are my go to for myself and family, Always get fast effective treatments. Highly recommend.
Jun 20, 2025
The front desk could dress more professionally. Wearing spandex in a professional environment is totally inappropriate, not to mention how bad it looks. It tends to accentuate a person's bad physical attributes.
Jun 20, 2025
Everyone was helpful, knowledgeable and efficient, but most v of all, they really cared about helping me and getting me better. That was quite a feat with my very broken wrist! If you want the best care, this is the place to be.
Jun 19, 2025
The staff is ALWAYS very friendly, professional and thorough. Both my husband and I specifically drive to this location (from Allen) because we know we are going to get fast and GOOD care!
Jun 19, 2025
Skyler was amazing
Jun 19, 2025
Superior visit for my need. I was from out of town. Everything was wonderful. Thank you so much!
Jun 19, 2025
The only comment is that the lady at the front was very friendly smiled and was helpful but the guy who did the triage in the first little intake room was not happy at all he was not rude but was not very friendly but everyone else smiled and that made us comfortable my brother has Down Syndrome and he likes to talk and ask people there names and communicate and the first guy seem not interested but I will still return
Jun 19, 2025
Great care provided by entire staff. Went in feeling awful, left feeling so much better. The medical team did a great job of getting me back on my feet.
Jun 18, 2025
Legacy ER diagnosed me twice and referred me to a specialist twice in the last 10+ years that was 'life saving'. Professional and friendly staff. Always feel listened to when I express my health concerns for both me and my son's. Billing always seems clean, clear and decisive.
Jun 18, 2025
Excellent care; focus in quickly; very sanitary and clean
Jun 18, 2025
Wonderful service every time. Easy process, reasonable wait and kind staff! I've visited several times along with my family. We'll continue to visit...when needed. Thank you!
Jun 18, 2025
He didn't touch me. I said O think I pulled something in my back. No examination. Four prescriptions and I'm out the door. Doesn't seem very thorough.
Jun 18, 2025
Quick and efficient visit.
Jun 18, 2025
Thanks
Jun 18, 2025
Excellent care and respectful treatment
Jun 18, 2025
I was left with the biggest hematoma from the phlebotomist job to get the IV in me. My arm really looked and felt butchered.
Jun 17, 2025
Your billing process stinks. I will not pay a bill from a text!!
Jun 17, 2025
I received excellent Customer Service from the beginning of my registration and my discharge.
I received excellent care from the doctor that treated me the doctor prescribed the correct prescription for the medication that I needed.I will always recommend this ER to family and friends.
When looking for an Urgent Care facility The Legacy ER is the place where you want to be treated.
Jun 17, 2025
Start to finish, great experience. Surprisingly short wait time. Compassionate doctor, clear explanation, efficient, and clear diagnosis/plan. Great care.
Jun 17, 2025
Although the doctor and nurse were so thorough in treatment and diagnosis, the Tech, Ingrid was so caring, she had such a kind, caring spirit. The nurse had a great team. I've gone to this clinic for years, but never had to go in the back for I v fluids and several tests. The care was comforting.
Jun 17, 2025
Best care in Frisco
Jun 17, 2025
Please stay in business..we love your service.
Jun 16, 2025
Efficient and quality care. Doctors/staff are knowledgeable and kind. My family has always been well cared for. I only go here for urgent care, prefer it over my general physicians office. Highly recommend!
Jun 16, 2025
The overall care and communication from everyone at Legacy Urgent Care was excellent
Jun 16, 2025
Nicely triaged
Jun 15, 2025
Everyone was very caring and helpful with everything
Jun 15, 2025
Triage was bad as there were two guys and I had to keep repeating . Advised couldn't get BP but was insistent of course patient was fussing. When I picked up nurses notes quite a bit of wrong info. No. Verbal wheelchair bound but was listed as ambulatory and could drive etc. No wound care from doctor . Waited in exam room 25 minutes and had to ask nurse desk why? Lack of communication. Not the level of care we see
Jun 15, 2025
Quality service from friendly and knowledgeable staff.
Jun 15, 2025
It was in and out visit.
Jun 15, 2025
Good care and service.
Jun 15, 2025
We appreciate being able to get in and out very fast.
Jun 15, 2025
Thank you. Fast, efficient, caring, and professional.
Jun 14, 2025
Amazingly no bruise at place of port. Staff was very friendly & helpful. But took forever for them to receive results of CT. The nurse didn't know where pillows were.
Jun 14, 2025
You guys are awesome, always there when I need you..you are my Personal Doctor!