Legacy ER & Urgent Care - Allen
Emergency Medicine, Urgent Care
1310 W Exchange Pkwy
Allen, TX 75013 Directions
4.7 out of 5
13,175 verified ratings
13,175 Ratings, 2,899 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Legacy ER & Urgent Care in Allen is highly regarded for its consistently excellent and efficient care, staffed by friendly, knowledgeable, and compassionate professionals. Patients appreciate the quick and thorough assessments, clear communication, and attentive treatment provided by the medical and support teams. Many highlight the facility as their preferred choice for acute care due to its professionalism and patient-centered approach. Occasional concerns include some diagnostic accuracy and limited ER capabilities, but overall, the environment is welcoming and reliable, fostering strong patient trust and recommendations.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Feb 5, 2026
Excellent
Feb 4, 2026
Good experience.
Jan 31, 2026
All great …Even our trip to Walmart was nice!Thank you to everyone 💙
Jan 31, 2026
It was a great medical help very supportive from the front desk to nursing staff to doctor to the Cray technician to the discharge staff all very helpful.
Thank you staff and doctor.
Jan 31, 2026
I use Legacy when I’m in need of medical help and know I will be well taken care of.
Jan 31, 2026
Very positive experience when feeling very ill
Jan 30, 2026
Very fast and efficient. Loved not having to wait a long time while being so sick and feeling so awful. Everyone was so friendly—something you don’t always see from doctors and nurse staff.
Jan 30, 2026
All interactions with the staff were polite and helpful and professional. They put us at easy right away!
Jan 30, 2026
EXCELLENT!
Jan 29, 2026
Very satisfied with the care
Jan 29, 2026
Everything went smoothly. Almost no wait in the waiting room. Short wait in the patient room. Got my issue dealt with quickly and was on my way.
Jan 29, 2026
Extended length of time of congestion and throat troubles
Jan 29, 2026
We get fantastic care at Legacy ER…. we can always count on them when we have a problem. Great staff. Very accommodating and caring.
Jan 29, 2026
Medical offices have bankers hours these days. You provide a
very necessary alternative. Additionally, the cleanliness of your facility is greatly appreciated.
Thank you!
Jan 28, 2026
Made it easy to access care. Thank you!
Jan 28, 2026
This is the best care I have ever had, and the only urgent care I go to.
Jan 28, 2026
I really loved the team and will be recommending Legacy to anyone who needs it!
Jan 28, 2026
Great experience
Jan 28, 2026
Anytime I have to visit the facility I have always received exceptional service and care. Thank you for making me feel better.
Jan 27, 2026
wouldn't go anywhere else
Jan 27, 2026
My visit was efficient and staff, especially Doctor, was most knowledgeable and helpful. I am grateful.
Jan 27, 2026
Everything I checked is accurate. Great care and I felt very comfortable and cared for.
Jan 26, 2026
Well, the whole time was great! The guy I don’t know his name, but he came in to do bloodwork and my vitals. Unfortunately,he has to put an IV in my arm. I hate shots, I’m 66 years old and a huge baby when it comes to needles! He was amazing, very funny, and he made everything ok. The check in was easy, the doctor explained everything so I understood.i will definitely go back if needed!!
Jan 26, 2026
Very professional
Jan 26, 2026
I had yet another great experience at Legacy ER. The staff was kind and attentive, as they always are, and the entire visit ran smoothly—I was in and out quickly. I truly appreciated the follow-up check-in a few days later to see how I was feeling. Never change, Legacy ER—you will always be my first choice for urgent care services.
Jan 26, 2026
They worked well with Medicare
Jan 26, 2026
This is my second visit to this urgent care. Each visit has made it easy to be seen, diagnosed, and given the tools needed to get better. The staff has always been kind to me here.
Jan 25, 2026
I always receive excellent care with Legacy ER. The staff are always friendly and professional. They explain every step and make sure I understand what's happening and why. I always recommend them.
Jan 25, 2026
The doctor was phenomenal and very knowledgeable and helpful.
Jan 25, 2026
People were very kind and helpful.
Jan 25, 2026
Overall, a good experience. Operation seems efficient. Total visit time was acceptable.
Jan 25, 2026
Great care
Jan 25, 2026
Quality care is first class every time I have been a patient. Would highly recommend.
Jan 25, 2026
I feel like the right decisions and diagnosis was made by dr. I'm well on my way to recovery
Jan 24, 2026
Nurse was excellent. When he was taking my blood pressure and oxygen, he explained he was going to have his back to me while he was inputting my information and not just ignoring me. This only took about a minute or two but made such a difference in the experience. So often nurses forget to introduce themself, go about their task and never interact with the patient. HE WAS EXCELLENT!!!
Jan 24, 2026
Outstanding consistent service every time I go there
Jan 24, 2026
Efficient and friendly care staff
Jan 24, 2026
The nurse I had was very kind, even with being very busy she ensured my care was top quality and made sure that my pain was taken care of prior to letting me be discharged.
Jan 24, 2026
great service all around
Jan 24, 2026
I brought my grandbaby because this was the closest facility at the time. She has Medicaid and her insurance isn't taken there. I made the decision to pay out of pocket due to her symptoms and how long she'd had them. The staff ans doctor were great and she was seen quickly and we got the results from her tests back quickly. Our total visit was less than 1 hour which was great seeing how she's 2.
Jan 24, 2026
Was impressed how quickly we were in and out
Jan 24, 2026
I was feeling quite ill but the whole team were so pleasant, kind and helpful that I was soon on my way home to bed.
Jan 23, 2026
Great service
Jan 22, 2026
Great work, thank you!!
Jan 22, 2026
Everything
Jan 22, 2026
I was in tremendous pain. Ingrid who checked me in went immediately to Jessica and made sure I was seen ASAP. I appreciate her concern.
Jan 22, 2026
I have used Legacy ER on several occasions and have felt I received exceptional service and care. I highly recommend Legacy ER in Prosper TX.
Jan 22, 2026
Registration was easy. Wait time was short. PA who attended me was great. Check out was easy.
Jan 22, 2026
You guys are always spot on with diagnosis and treatment. You know the latest medical advances in prescriptions and were able to prescribe a one dose flu pill (and provided a coupon). You also administered a steroid shot which helped our daughter with the migraines she was experiencing. Thank you from the bottom of my heart as you always come through and heal our family with care and expertise.
Jan 21, 2026
It was all good.