Legacy ER & Urgent Care - Allen
Emergency Medicine, Urgent Care
1310 W Exchange Pkwy
Allen, TX 75013 Directions
4.7 out of 5
13,150 verified ratings
13,150 Ratings, 1817 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jul 20, 2025
The NP/doctor gave no medication to make my daughter feel better
And they wanted nothing to do with her care
Jul 20, 2025
Experience was pleasant, professional efficient definitely use again
Jul 20, 2025
My pain was relieved quickly.
Jul 20, 2025
Great place - very timely, efficient, friendly staff, and fast
Jul 20, 2025
I'm grateful for the convenience and excellent care that I received on Thursday. Thank you all so much!
Jul 19, 2025
Great staff.
Jul 19, 2025
I realize that this appointment took a lot longer due to the amount of sick people waiting to be seen. I have not had to wait like this before.
Jul 19, 2025
Great clinic
Jul 19, 2025
Everyone was great. I was diagnosed quickly & given clear instructions. I tried getting an appointment with my doctor for that day (A Thursday), but they couldn't see me until the following week!
Jul 19, 2025
Great trustworthy facility!
Jul 19, 2025
1st class in every way. Fast, efficient, great communication-
Jul 19, 2025
Landon and Roxie were amazing! They took great care of me.
Jul 19, 2025
I have used this facility several times over the past couple of years. I have always been very satisfied with the treatment and medical help I have received from everyone , from the front desk to the doctor.
Jul 19, 2025
Everyone was very kind and made me feel at ease. I am generally VERY nervous at the doctor, but everyone was so friendly and kind, I totally felt relaxed.
Jul 19, 2025
Excellent care :). Friendly staff
Jul 18, 2025
While I appreciated that the admitting nurse and the nurse practitioner were focused on ensuring I received the appropriate treatment for my condition, their demeanor came across as stern and not particularly friendly. My family and I have had positive experiences with other doctors and nurses at your facility who were more accommodating and compassionate. I'd also like to commend the reception and billing staff, who have consistently been friendly and helpful.
Jul 18, 2025
We are very grateful to Legacy ER and Urgent Care.
Jul 18, 2025
The receptionist was not welcoming and had a very mute response.
Jul 17, 2025
Always professional
Jul 17, 2025
fiirst time visited had real bad skin burn treated me first class and kindness
Jul 17, 2025
Fantastic process overall. This time was great and most of many others have been as well.
Jul 17, 2025
My nurse went above and beyond to help comfort me during a really scary time. She made the process as seamless as possible with my transition to the hospital as well. My doctor was great and very clear about what was wrong. He explained things in an easy to understand way that made things less scary. Overall I had an incredible experience.
Jul 17, 2025
Dr. Onion and the nurse who took care of us were so polite and calming and such a great pleasure to be around. They just seemed so caring it was amazing.
Jul 16, 2025
They were professional, kind, efficient and listened to me when I described my injury and the pain I was having.
They delivered quality care that impressed me.
I am very happy I chose them to care for my foot
Jul 16, 2025
Friendly, professional, efficient process.
Jul 16, 2025
N.P. Claudia Chavarro did a great job of listening to my issues and concerns and then following up with a CT scan to check it out. She then did an amazing job of communicating the results to me and recommending some solutions. It was a very good visit. Thank you.
Jul 16, 2025
We love Legacy ER and refer everyone to them. Fast and efficient
Jul 16, 2025
Great staff and care given
Jul 16, 2025
The ladies at the check in and check out were so pleasant. I will come back just because of them. I live 20 miles away but service is a big deal for me.
Jul 16, 2025
Excellent care from everyone involved. Most important, I felt like I was listened to.
Jul 16, 2025
Thank you!
Jul 16, 2025
At Checkin it should be clear as to whether it will be billed as an urgent care visit or an ER visit.
Jul 15, 2025
The doctor was right! An early ttest meant we would know soon enough if we tested too soon. She did, in fact, have the flu. Excellent doctor!!
Jul 15, 2025
Great care and service
Jul 15, 2025
Everyone was awesome, friendly, efficient and knew what they were doing! Thank you!
Jul 15, 2025
great services & Doctor answered all my questions
Staff is very friendly
Jul 15, 2025
Very fast and efficient. Sure beats going to hospital ER for non threatening life/medical proceedures
Jul 15, 2025
This is the best medical care I have received since moving to DFW. I'd much rather see your people than my regular physician. Always know I'll be in good hands there, especially with Jim and Brian.
Jul 15, 2025
I've been there about 5 times now, never had a bad experience, nice facility.
Jul 14, 2025
The staff said that after 2 days of medication, they will contact me regarding the results from my urinalysis if medications will still continue or not depending on thorough analysis of the test. But unfortunately, I did not receive any more feedback from them.
Jul 14, 2025
Receptionist and Nurse were fairly bland and looked like they did not want to be there, not even a hello or please. But Doctor and x ray tech were very nice and professional.
Jul 14, 2025
My whole family has been coming here for years.
Jul 14, 2025
This was my first experience with Legacy. I was very pleased with my care from registration, nursing and physician care. Everyone were very professional and explained the process. Also c-ray tech was very sweet. I will use this facility again if I need to.
Jul 14, 2025
I've gone to Legacy for my urgent care medical needs for the past 7 years, and always been satisfied with the care that has been given to me.
Jul 14, 2025
I was seeing for a cut on my ear, which require 10 stitches. The entire process was smooth and the doctor that treated me was fantastic.
Jul 14, 2025
Some of process take bit longer time ,overall good experience
Jul 14, 2025
Usually, we are in and out within an hour, but I was there two hours. It seems like it's taking longer and longer to be seen.
Jul 13, 2025
It would be helpful if you would join MyChart so that my records from Legacy would be available to my PCP
Jul 13, 2025
I really appreciate how the doctor engaged, other staff for training and their abilities
Jul 13, 2025
Good service