Legacy ER & Urgent Care - Allen
Emergency Medicine, Urgent Care
1310 W Exchange Pkwy
Allen, TX 75013 Directions
4.7 out of 5
13,329 verified ratings
13,329 Ratings, 2365 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Legacy ER & Urgent Care in Allen is highly regarded for its consistently excellent and efficient care, staffed by friendly, knowledgeable, and compassionate professionals. Patients appreciate the quick and thorough assessments, clear communication, and attentive treatment provided by the medical and support teams. Many highlight the facility as their preferred choice for acute care due to its professionalism and patient-centered approach. Occasional concerns include some diagnostic accuracy and limited ER capabilities, but overall, the environment is welcoming and reliable, fostering strong patient trust and recommendations.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Oct 26, 2025
Overall great care and doctors. Wish the doctor would spend just a little more time examining. Barely even looked when scooping ears and throat.
Oct 26, 2025
Everything was professional from the beginning to the end.
Oct 26, 2025
Very professional and caring ER! Everyone treated me and listened to my symptoms without me feeling like I was unimportant.
Oct 26, 2025
Excellent service
Oct 25, 2025
A little slower than prior visit. Dr very quick with diagnosis but was correct. In and out quickly
Oct 25, 2025
Thank you very much for helping me in such a difficult time!
Oct 25, 2025
It is always a good experience .Having ER close by makesour living here much easier.
Oct 25, 2025
This provider was one of the best I have encountered at Legacy ER. I prefer this center to any other place around me. From the check-in process to the discharge process, everone demonstrated excellent communication skills and knowledge. Thank you - as this is not the norm in customer service and it stands out with your facility.
Oct 24, 2025
Thank you for asking. I was really pleased with the Care that was given me during my visit last evening. I was quite impressed with the friendliness and professionalism of everyone I dealt with. As a matter of fact, my mother In law is going there today. My wife and my mother-in-law have both been there before as well.
Oct 23, 2025
Legacy is ALWAYS fast and truly cares and makes you feel seen. As often as we use them, they have always helped the family and always check up on us after our visit to see how we are. Grateful for Legacy and highly recommend them especially if you need to be seen quick! Thanks, Legacy and all the staff, nurses and Doctors!
Oct 23, 2025
I've been there several times. They've always treated me so well. The staff is always friendly and always able to take care of me.
Oct 23, 2025
XRay machine was inoperable so 75% of what I needed was unavailable- ended up having to go to touchstone imaging. Other than that the people were fine and facility was clean.
Oct 23, 2025
Quick and Fast service
Oct 23, 2025
An all around good experience!
Oct 22, 2025
Excellent service!
Oct 22, 2025
I spend most of my time waiting, I did not get my temperature taken and it just seem really fast. Everyone was very nice though.
Oct 21, 2025
Comfortable walk-In experience. The meds the doctor gave me helped heal quickly.
Oct 21, 2025
I just appreciate how fast they cared for me
Oct 21, 2025
Awesome Care
Oct 21, 2025
Everyone took amazing care of my daughter and they were all so wonderful with her during what was a scary time for an 8yr old.
Oct 20, 2025
Great process overall
Oct 20, 2025
Very efficient - minimal wait time
Oct 20, 2025
Pleasant experience from the time I checked in, vitals being checked in, Nurse Practitioner came in to explain what treatment they were going to use, after that injection administered and asked if I had any questions with discharge documents.
Oct 20, 2025
Each time I have been there the people who took care of me were so professional and the facility is so clean and inviting. I saw a NP this time and she was great. Thank you!!
Oct 20, 2025
Excellent and caring staff!
Oct 20, 2025
Everything was great.
Oct 19, 2025
The X-ray disk machine was not working and I had to drive to prosper to pick up a disk
Oct 19, 2025
Everything was good
Oct 19, 2025
I felt so welcome with each one of the staff/doctors even though I didn’t feel well. Thanks!!!
Oct 18, 2025
The Dr I saw was great ! He was so helpful and made me feel so much better! Thank you !
Oct 18, 2025
Quality, communication and care were all done with priority and professional care.
Oct 18, 2025
I have been to Legacy ER several times and have always been treated with respect and kindness.
Oct 18, 2025
I am very happy with the care and services provided.
Oct 18, 2025
This was not my first visit to L EGACY over the years. They have always been knowledgeable friendly and concerned. i would not hesitate to visit them again as the need arises.
Oct 17, 2025
the doctor was super caring and makes sure his patients get the best treatment
Oct 17, 2025
Always excellent care at Legacy ER.
Oct 17, 2025
No Need! Legacy Urgent Care is #1 -
Oct 17, 2025
I am very pleased with Legacy ER.
Oct 17, 2025
This was my 1st time going and I would go back I wasn't there long they understood what I was there for they treated me and told me what will happen next in my treatment, and the service was great the medical staff was very nice
Oct 17, 2025
quick, thorough visit. got what I needed and didn’t have to wait hours.
Oct 17, 2025
Brian was great!
Oct 17, 2025
The care I received was top notch. Everyone was kind, caring, intelligent, efficient. I received excellent care.
Oct 17, 2025
I had a culture done and I had to call twice to get the results. They were not sent to me and I think never would have been.
Oct 16, 2025
Everyone was so kind and thoughtful
Oct 16, 2025
For the most part, everything was handled swiftly. I felt that I may have spent a little bit more time than expected between the doctor visit and the nurse coming to give me the steroid shot, but all things being said it was a great experience.
Oct 16, 2025
It’s the best. It’s so great. They do a tremendous job getting the problem solved. Staff and Dr are soooo fantastic. Great place. Took care of my problem. Wonderful place everyone efficient. Dr wonderful.
Oct 15, 2025
Got diagnosed quickly and treated well
Oct 15, 2025
Y’all do the good job. I have no complaints and I will be back if I need y’all thank you.
Oct 15, 2025
The doctor was super knowledgeable and really listened to my concerns. He asked the right questions to better understand my visit, and I appreciate his treatment plan and recommendations. The nurses who assisted me were friendly and very knowledgeable of their processes. I love how much I learned during my visit so I could feel more comfortable with the treatment. Great experience overall.
Oct 15, 2025
Staff was AMAZING!!!