Methodist Legacy ER & Urgent Care - Allen
Emergency Medicine, Urgent Care
1310 W Exchange Pkwy
Allen, TX 75013 Directions
eruc.methodisthealthsystem.org
4.7 out of 5
11,050 verified ratings
11,050 Ratings, 3,641 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise Methodist Legacy ER & Urgent Care - Allen for fast, professional, and compassionate urgent care. Staff—including nurses, NPs and doctors—are described as friendly, thorough, and communicative; many comment on efficient registration, quick diagnosis, and clear follow-up instructions. Several accounts highlight successful procedures (stitches, x-rays, CT scan) and one describes timely recognition of a serious condition leading to emergency surgery. A few notes call out a rude front-desk employee and one case where pain persisted or antibiotics were ineffective.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Nov 9, 2026
Discharge took to long. Took very long for appt to see Dr
Nov 8, 2026
Very kind
Very farimg
Not needed
Allowed bsck
Everyone very kind and helpful
Nov 8, 2026
Our Nurse Practitionerwas FANTASTIC !!
I had an appointment and was in severe pain but had to wait for a room
Nov 7, 2026
The whole process was quick, easy, and seamless.
Nov 7, 2026
My visit was very quick and they completed the tests I needed without any issue.
Nov 7, 2026
The efficiency of the entire staff from the minute, I entered the facility. The staff was all welcoming and caring. They explained what they were doing throughout my stay at the facility. Questions were answered appropriately. Everyone was very professional.
Nov 6, 2026
Nurses were very professional and pleasant to work with.
Radiology was smooth
My spouse was with me in the room
I waited a few minutes before going to the treatment area.
Nov 5, 2026
Really clean facility
Nov 5, 2026
All were pleasant and progessional. Luckily, it was not busy but I believe everyone would have been just AS PROFESSIONAL IF IT WERE!
Nov 4, 2026
My entire visit felt at home, cared for and deserving.
It didn’t feel like I was rushed, the doctor was gentle and passionate. He showed that he was very concerned and that he would give me the best care that he could.. .
Nov 4, 2026
Response to pain was excellent - that said, tone and manner felt like I was inconveniencing the nurses
I did feel like providers could improve empathy and it seemed like nurses had hard time locating the doctor
Radiology experience was great! Tech did a good job
Again - empathy, tone/manner could be improved
Got in quickly
Nov 3, 2026
Very clean, well organized and full friendly staff.
Nov 3, 2026
All around great visit. Very competent and complete exam and treatment.
Nov 3, 2026
Very patient and caring
Nov 2, 2026
I was able to be seen very quickly and the medical tech, nursing staff, and doctor were efficient, helpful, and resolved my issue.
Nov 2, 2026
Excellent care
Nov 2, 2026
Everyone nowadays are always in a hurry. I was in and out in a short time and I appreciated it.
Nov 2, 2026
smooth process, great care & providers, quickly treated
Nov 1, 2026
Great care and I was in and out (2 hours) but I was sick so it didn't matter
Oct 31, 2026
Everyone was great. Took very good care of me
I had very good service
No wait at all. Very good service
The Doctor explain everything to me and I received the information to take home
Before I could finish out my paperwork I was called to go back to be checked on.
I had a very pleasant time in ER since I wasn't feeling very good. Everyone made my experience very good
Didn't take very long at all
Oct 31, 2026
Excellent visit.. professional with good bedside manner
Oct 30, 2026
Courtney was fantastic understanding and listening with a kind heart
Physician I saw had the best bedside manner took her time and listened
Radiology was fast and efficient as well as being super kind and caring
Staff was fantastic caring and understood my urgency
I also forgot to mention the RN Micheal who was fantastic at getting my IV started
Oct 30, 2026
Good experience
Good
Good
Good
Good
Very good experience
Good
Good
Oct 30, 2026
Treated well. Staff seemed interested in my problem.
Oct 30, 2026
Quick service
Oct 30, 2026
Felt miserable… was treated well and with care
Oct 30, 2026
WELL DONE
Oct 28, 2026
No radiology tests
Alone
Oct 28, 2026
Everyone understood that my open wound needed immediate attention. I was taken care of immediately. Such professionalism made a difference.
Oct 27, 2026
The staff were friendly and helpful.
Oct 27, 2026
Excellent
Excellent
Oct 26, 2026
Dr was compassionate, asked questions, examined, and explained what he thought was wrong. Next, did X-ray to confirm broken collarbone and next steps for treatment. Provided options for orthopedic drs locally and provided written description of findings and interpretation of
X-rays by radiologist. Our visit was thorough, done in reasonable timeframe and Methodist Legacy was very open in stating they take Medicare, which was great news for us! Highly recommend and will definitely come back should need arise.
Thank you!
Oct 26, 2026
Excellent visit. Dr. Amanda was great. Answered all my questions and really helped to get me ready for my trip in a couple of days. Dr. Amanda Made A Difference in my Life! Thank you!
Oct 26, 2026
Everyone was very friendly, helpful and informative.
Oct 26, 2026
Excellent experience
Excellent communication the whole time.
Clean, professional and courteous staff. Well trained so process moved timely.
Great
Oct 26, 2026
It's so seldom that a person actually answers a phone anymore. It was great!
Marcus was great. He actually put me in a wheelchair in order to help my pain. And after appointment, wheeled me out to my car. The best care and service known to mankind!
I've already recommended it!
Simply put, I can't imagine how it could have been better. I've never seen anything like it. Marcus is a rockstar!!
Marcus came to get me before I sat down in the waiting room.
Oct 25, 2026
Great experience
Oct 24, 2026
Very kind and attentive team
Oct 24, 2026
Great place to get good treatment. Was leaving town the next morning and the doctor and nurse processed me and got the meds to Walgreens very fast which was important. Nice to know that I have a reliable source for treatment in my new neighborhood.
Oct 22, 2026
Took care of my injury.
Oct 21, 2026
Knowledgeable, Professional, Reliable, Consistent.
Oct 21, 2026
Exceptional triage, diagnosis and treatment by all!
Oct 19, 2026
Excelente
Oct 19, 2026
Knowledgeable and prompt
Oct 19, 2026
Great service and care, front to back!
Oct 19, 2026
I needed to know if I had a hernia, and the doctor was able to confirm it immediately, and demonstrated that it was indeed a hernia by palpitating it!
Oct 19, 2026
Decent care discharge a little long
Oct 19, 2026
Positive overall experience.
Oct 18, 2026
SO dependable. Thanks
Oct 17, 2026
We were treated so well and the wait time was just a few minutes. We were hesitant to go because we have had horrible experiences at these types of places in the past.