Legacy ER & Urgent Care - Allen
Emergency Medicine, Urgent Care
1310 W Exchange Pkwy
Allen, TX 75013 Directions
4.7 out of 5
12,766 verified ratings
12,766 Ratings, 1206 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Apr 20, 2025
Great care
Apr 17, 2025
Excellent customer service
Apr 16, 2025
Great experience
Apr 15, 2025
Great staff
Apr 12, 2025
Very good
Apr 9, 2025
excellent care
Apr 8, 2025
Excellent Care
Apr 6, 2025
Another great visit to Legacy ER! Dr Phillips has been there for myself and other family members and I always feel confident about the care I receive from him!
Apr 6, 2025
Legacy is a great place to receive quality and courteous care.
Apr 5, 2025
The staff, nurses, and doctor were very quick and addressed my medical issue. Thank you!!
Apr 5, 2025
This is a wonderful ER and Urgent clinic. I have been going for several years. I highly recommend this facility.
Apr 5, 2025
My only concern is that you don't collect the co pay amount and I get a billing from your collector which adds two postage charges to the cost pf care!
Apr 5, 2025
I was treated with the upmost care and courtesy by everyone.
Apr 5, 2025
The whole staff at the Urgent Care was top notch. They took great care of me from the second arrived till I was discharged. All test and procedures were clearly communicated. I need to be transferred to a hospital and they made that process seamless. Overall I can't say enough good things about my experience. They made the best of a medical emergency.
Apr 5, 2025
The staff was great about getting right back to a trauma room and starting my treatment . They also kept my sons up to date on my status and the next steps in my treatment. I can't thank Dr Salcido, Paul, and Alyssa for the wonderful care that I received!!
Apr 5, 2025
Staff was efficient, courteous, knowledgeable towards my diagnosis, and showed empathy!
Apr 5, 2025
Everyone was absolutely wonderful from the nurse that put in the iv to the doctors to the front desk reception
Apr 4, 2025
When i went to the back for the nurse to check my blood pressure.instead of him taking my weight he asked me to guess what it was and he asked him the whole time did i do drugs i dont do drugs i told him that i was dizzy, lightheaded and was feeling well and he again asked me did i take drugs.i was beyond upset
Apr 4, 2025
100/10 experience! I was scared, in pain and distress. The staff was SO friendly and was quick to help me. The doctor explained things in a very easy to understand way and had great bedside manner. The ultrasound tech was amazing and so was the nurse and office staff. Zero complaints. Will go back if I find myself needing urgent or ER care again!
Apr 4, 2025
Top notch in many areas of care from cold , flu to serious medical conditions such as broken bones, internal organs, stitches, cardiac , etc. I am very thankful for the great medical care at Legacy ER.
Apr 4, 2025
Three times I've Legacy ER and each time I received diagnosed where I was diagnosed & needed hospitalizations and was arranged hospital and transportation.
Always kind, friendly, professional staff. I'm quick to refer anyone in need or to the area.
Apr 3, 2025
Keep dye free options for common medicines like Tylenol, Benadryl etc. Some kids are allergic to dyes .
Apr 3, 2025
I've had to use Legacy ER in Allen multiple times over the years and am always so impressed with their level of professionalism, quality service, speed and respect! From the front desk to the doctors to the nurses and radiology staff. Very impressive
Apr 3, 2025
Everyone was very kind. They took care of me as I did not feel well. Doctor listened to me
Apr 3, 2025
In general a lot of instances I've heard have been the long wait times at hospitals. This one was totally a different experience where the overall wait time before getting attended was less than 15-20mins and that includes the registration process as well.
Apr 3, 2025
I've been using this clinic since Covid. Excellent service everytime. In 2023, they found a tumor in my spouses kidney. With their detailed assessment and the findings, this helped us to go seek care and get this tumor out in 9 days. I will always be grateful to all the professionalism in this particular clinic, they saved my spouses life. God bless them all.
Apr 3, 2025
Quick and effective staff--escellent and courteous!
Apr 3, 2025
Very educated and friendly
Apr 3, 2025
Very satisfied !!
Apr 3, 2025
All was outstanding.
Apr 3, 2025
I had reservations at first about going to an urgent care believing I wouldn't get the attentive care like a primary care doctor. I must say from the time I checked in the registration personnel was so helpful, and explained about my billing and coverage. I was evaluated by Tameka Henley, and she was so tentative to my illness and most of all listened to what was going on with me. Her bedside manner was so caring. Thank you Urgent care Staff
Apr 3, 2025
Went to two establishments before coming to Legacy ER for my daughters broken arm and was extremely frustrated by the time I got there. The staff was amazing from time we walked in the door to the checkout process. . It was refreshing to go to somewhere for healthcare and see people that seemed to enjoy what they did.
Apr 3, 2025
Great experience from start to finish. It helped that no one was ahead of us, and that we didn't have to wait - but I especially appreciated how Dr. Aubin put my daughter at ease and got her to relax.
Apr 2, 2025
I'll be back.
Apr 2, 2025
excellent people, care, and process/procedure.
Apr 2, 2025
Even though patients provide signatures for treatment. Patients should be advised to certain scans/xrays during the treatment hat may change the type of visit from Emergency Room visit versus Urgent Care and being told there is a $500.00 co-payment and the Registration Clerk stating can I pay at least $250.00.
Apr 2, 2025
Excellent Service!
Apr 2, 2025
I have used this business for years and now it's even easier with online scheduling. There's never a long wait and they always solve my problem.
Apr 2, 2025
Great care!
Apr 2, 2025
While waiting 20-30 min for Covid / flu or other onsite
process lab work in the treatment room; provide some mental stimulation via the TV set that seems to always be off in those rooms. Takes some of the anxiety of waiting for the test results; or if you've been bumped due o a higher/more critical case that has arrived.
Apr 2, 2025
I'm a big reviewer on Google, you guys always get excellent, thank you for being the best urgent care there is
Apr 2, 2025
Nurse Julia was amazing! As a former T&T gymnast herself, she knew exactly how to talk to my daughter. Intake was fast and easy. Dr. Tauber was thorough, and called in another dr. (Walters) with additional expertise in treating our daughter's fracture.
Apr 2, 2025
I was in excruciating pain from my
Sciatica left leg. The doctor did not seem to give me relief from the pain quick enough. I got a steroid and a muscle relaxer and I still left the clinic in pain.
Apr 1, 2025
The lady who actually diagnosed my problem was outstanding. She knew her stuff and actually cared about me. Not sure of her credentials but maybe a Nurse Practitioner. Please give her a gold star.
Apr 1, 2025
Awesome Servie
Apr 1, 2025
It was fast and efficient
Apr 1, 2025
She was friendly knowledgable, I like that she doesn't dismiss my problem and is a good listener.
Apr 1, 2025
It is always a wonderful experience to have a medical team that treats you with pleasant smiles and regards when you are feeling poorly.
Mar 31, 2025
All good, except when a visit does not cure the symptoms, And we have to go back, And they want to charge again for the same symptoms that was not resolved; There should be a period like 30 days or so, That if you go back because you are not well yet from the same symptoms, You should not be charged again, Other than that, Legacy has been the best in our area, Even better than my regular doctor.
Mar 31, 2025
Referred by Insurance In-network. Very good place to be taken care of and excellent follow-up phone call.