Legacy ER & Urgent Care - Allen
Emergency Medicine, Urgent Care
1310 W Exchange Pkwy
Allen, TX 75013 Directions
4.7 out of 5
12,954 verified ratings
12,954 Ratings, 839 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Feb 9, 2025
9/10. Fairly long wait, but understandable during heavy flu season. Doctor was quick and efficient. Very helpful. All staff was kind!
Feb 9, 2025
Very frustrated sitting in the room 40 minutes when I was the second person there at 7:30 am. Never saw a Doctor. Left with an over the counter medicine recommendation. Sad that you can't get an iv drip for hydration drip without being charged as an emergency visit.
Feb 9, 2025
The only negative was we had to wait about an hour for a radiologist to arrive
Feb 9, 2025
I was having a horrible panic attack. They responded within seconds of arrival. Just their presence made things better even before treatment. Very kind and understanding with the knowledge that goes along with it
Feb 9, 2025
We felt like our son received excellent and thorough care. We appreciated it.
Feb 9, 2025
Good experience
Feb 9, 2025
Deceptive billing and unnecessary tests to garner insurance payments.
Feb 9, 2025
Really appreciate the entire experience that both my wife and I had within the week of one another for completely separate issues. The Team is incredibly professional, kind and fast! The best urgent care experience we've ever had, very impressed. Also, they insisted we urge the pharmacy to call them if there was an issue with one of my wife's prescriptions and sure enough we had an issue. The pharmacy called and they had it sorted out in no time. Thanks y'all sincerely! Such a relief to know you're there when needed.
Feb 9, 2025
I love when the Dr came in to tell me I hadn't been forgotten & that they're really busy. She then took time to find out how my test results were. I was inn& out in about an hour.
Feb 9, 2025
Fantastic team
Feb 9, 2025
They did a great job. The intake technician seemed inexperienced.
Feb 8, 2025
Friendly and efficient staff from reception to checkout. Skylar (I hope that is spelled right) was great. I was in and out in about 30 minutes.
Feb 8, 2025
Very Friendly Staff & Efficient I Was Very Impressed
Feb 8, 2025
Quick and professional..
Feb 8, 2025
Excellent service and care.
Feb 8, 2025
Everyone I had interaction with was very knowlegable and very polite.
Feb 8, 2025
It was my very first visit to this clinic and everything went really well. The staff was very friendly and knowledgeable.
Feb 8, 2025
Everyone was super friendly, we were in and out in 35mins. Doctor listened & she was so sweet!
Feb 8, 2025
Lobby could have been cleaner. Used tissues on the floor were a sign the area had not been cleaned. It is a sign the patients are not clean but staff should look around pick up.
Feb 7, 2025
Staff very rushed and seemed annoyed. At check in and nurse practitioner.
Feb 7, 2025
You have good facilities &the staff are friendly and courteous.
Feb 7, 2025
I received exactly what I needed.
Feb 7, 2025
I felt that the Medical Assistant at the Reception Desk did not take my condition seriously. He told me to"Calm down, ma'am"while I was bleeding profusely from my mouth. When he took me back to the examination room, he told me that Legacy ER couldn't help me and that I needed to contact the doctor who performed the surgery earlier that day. This was after hours and of course they were closed! I had to write this information down for him (I could not speak) in order to get through to him.
Feb 7, 2025
This was a wonderful experience, and I felt very welcomed, and safe here.
Feb 7, 2025
We don't like going to the doctor, but when we do we are ALWAYS pleased with the care we get at Legacy Care on Denton Tap in Coppell. Thank you!
Feb 7, 2025
Would appreciate if the patient was attended as soon as the check in.
Feb 7, 2025
No, this is my 2nd visit in 3 years and I was taken care of.
I didn't sit in Urgent Care all day.
Feb 7, 2025
I had a great experience except for upon being interrogated by a male staff member taking my blood pressure. Had he not have been rude you wouldn't be reading this.
Feb 6, 2025
The care took too long and I had to wait two hours at an all-night Walgreen's pharmacy to get the medicine the doctor prescribed.
Feb 6, 2025
Thank you for your work. I've visited your facility a few times and even when it's crowded the quality of the service and care are kept consistent.
Feb 6, 2025
The staff was amazing
Feb 6, 2025
Quality care from staff.
Feb 6, 2025
I believe I should have been prescribed antibiotics on my first visit. I think it could have prevented the next 2 visits by expediting my recovery.
Feb 6, 2025
My daughter was seen for a sprained thumb; they placed her in a finger splint that was barely secured & didn't even restrict movement at the base of her thumb where the injury is. We had to obtain a different brace specifically meant for sprained thumbs.
Feb 6, 2025
Great facility with good people
Feb 6, 2025
NP Lara Rahini demonstrated genuine care and understanding of my concerns. I liked the service she rendered.
Feb 6, 2025
I caught viral infection after visiting your establishment. Bad air circulation/filtering I suppose.
Feb 6, 2025
We are happy visit this urgent care. Everyone nice and kindness.
Feb 6, 2025
The medical staff was very attentive to me as soon as i was able to check in and be called back to be evaluated. The NP was very attentive to my needs and concerns and as soon as I left 2 hours later I was feeling a lot better under the recommendations of her treatment plan!
Feb 5, 2025
Even though the dr. was busy he took the time to explain my situation.
Feb 5, 2025
Minimal wait
Feb 5, 2025
Very satisfied
Feb 5, 2025
Your facility does N excellent job every time I go there I don't consider any other place. Yours is the BEST.
Feb 5, 2025
Great experience.
Feb 5, 2025
My son got a fishhook stuck in his finger while he was fishing with Grandpa while I was driving in from out of town. I sent them right to you guys because I knew he would get great care. Mikey told me the nurse and the doctor that cut the fishhook out of his finger were"so nice, caring, and helpful."They noticed I was getting scared and helped calm me down. Thank you all for taking great care of my sweet kiddo.
Feb 5, 2025
Its my and my family's goto place when we get sick.they treat us well all the time.
Feb 5, 2025
Dr never checked my vitals just gave results of my tests and prescribed meds
Feb 5, 2025
The total time at the clinic was amazing. I couldn't believe i was able to register in (even though it took me awhile to find my insurance card), see the nurse for vital signs and then see Dr, in such a timely manner. The Dr got straight to the point, after I explained my symptoms.
Feb 5, 2025
all great
Feb 5, 2025
Always have had a very god experience here. This is my second visit. The only thing different was the last time they gave me an IV for my diverticulitis which really helped get it under control.