Legacy ER & Urgent Care - Allen
Emergency Medicine, Urgent Care
1310 W Exchange Pkwy
Allen, TX 75013 Directions
4.7 out of 5
12,694 verified ratings
12,694 Ratings, 3,185 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Legacy ER & Urgent Care in Allen is highly regarded for its consistently excellent and efficient care, staffed by friendly, knowledgeable, and compassionate professionals. Patients appreciate the quick and thorough assessments, clear communication, and attentive treatment provided by the medical and support teams. Many highlight the facility as their preferred choice for acute care due to its professionalism and patient-centered approach. Occasional concerns include some diagnostic accuracy and limited ER capabilities, but overall, the environment is welcoming and reliable, fostering strong patient trust and recommendations.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
May 3, 2026
The staff was friendly and helpful with what was going on with me, they were polite and had a kind attitude
May 3, 2026
Everyone was extremely kind and comforting. Got my mind off of the pain I was in.
May 3, 2026
The entire process of getting in and being seen by a doctor was efficient and no nonsense. We really loved it.
May 2, 2026
The staff was very professional and caring. They did a very thorough job in diagnosing my illness and treated me with utmost care and respect throughout the whole experience.
May 2, 2026
The front desk receptionist was extremely rude. We have been going to legacy er for 20 years and never had the issue. When trying to leave and discharge out person wasn’t there and waited for awhile and when finally came back they was not friendly. Horrible customer service at front desk. Nurses and doctor were great. Need new front staff!
May 2, 2026
We have always received great service.
May 2, 2026
The diagnosis and treatment was quick, professional and communicated to me clearly
May 1, 2026
Antibiotic given was not the best according to my dr the next day
May 1, 2026
Dr who helped me was very helpful and nice. She deserves a raise!
May 1, 2026
In most hospitals or urgent care centers, it’s difficult to get a doctor’s attention, and I often feel like I have to prove that I need help. I usually leave feeling overlooked. However, at Legacy, the doctor was incredibly attentive and didn’t miss any details. He cared for me with genuine compassion, and I’m very grateful. The level of care, communication, and attention to detail was exceptional.
May 1, 2026
I have been there several times and always been satisfied with the treatment. I recommended you to a friend and he was very satisfied also. Thank you!
May 1, 2026
The only negative was the nurse who was rude very rude. Maybe she had a bad day
Apr 30, 2026
Dr Philips and staff are nice
Apr 30, 2026
Prompt attention, efficient care and friendly, informstive communication
Apr 30, 2026
Staff was so friendly and knowledgable. Process to get in and out was a breeze. Short wait time. Compared to mine in East Texas, loved the ease. If need urgent care service again while out of town, I will definitely use y’all again.
Apr 30, 2026
Service from all staff from walking into walking out is outstanding. They listen and don’t leave me waiting for long. I always leave knowing I was properly cared for and whatever condition I have will be resolved in one visit. Thank you for the continued care!
Apr 30, 2026
Fantastic group.
Apr 29, 2026
I am very pleased with legacy Urgent care and ER. They truly care about their patients.
Apr 29, 2026
The customer service was excellent, and I did not experience a long wait.
Apr 29, 2026
Overall great service and had to call back due to meds not working. The nurse was very helpful and prescribed the right meds
Apr 29, 2026
Great dr!
Apr 28, 2026
Great experience even if I cringe when I get the bill
In the surprise bill in the mail.
Apr 28, 2026
I expected to see the doctor again before being discharged.
Apr 28, 2026
Everything about my visit was excellent and I left with a proper diagnosis and prescriptions to fill. Thank you!
Apr 28, 2026
Excellent treatment by all at the Legacy ER & Urgent Care…
Apr 27, 2026
Everything from start to finish was fast and professional.
Apr 19, 2026
The nurse we had that day was exceptional!!
Apr 19, 2026
Every experience I've had has been outstanding. I've recommended you several times.
Apr 19, 2026
Excellent service
Apr 19, 2026
Great ER to go to. Everyone is awesome
Apr 18, 2026
Fully satisfied with the administration staff, nursing staff and doctors at Legacy er/urgent care.
Apr 18, 2026
Friendly and knowledgeable staff. Each NP or RN that helped my daughter (who was SO SCARED) was so calming and great with her. Letting her know what to expect and being encouraging each step of her treatment (stitches). 10/10 visit.
Apr 17, 2026
Everyone was super friendly and helpful.
Apr 17, 2026
Superstar team, appreciate the world class service and care. I sincerely appreciate you taking care of me!
Apr 16, 2026
The total time of visit was very important to me. We appreciate the fact that we were waiting for hours.
Apr 16, 2026
They were kind and very efficient. Quick to do x-rays and stitch my knee laceration.
Apr 16, 2026
Excellent and quick care from staff period the scan Person was not able to make it before I had to leave so didn't get that done but otherwise great
Apr 16, 2026
Fast professional service in a clean environment
Apr 16, 2026
Our family always prefers to go to Legacy ER because we get good care, the facilities are clean, not crowded and we are in and out quickly. If you have a question after you leave, all you have to do is call and they get you the answers you need quickly and efficiently. They follow up to see how you’re doing.
Apr 15, 2026
Very professional, knowledgeable and efficient
Apr 15, 2026
Good place to go for a minor health issue
Apr 14, 2026
WE have been to Legacy ER and Urgent Care multiple times over the years. We love Legacy ER ane Uregent Care! They have never let us down and provide the best care!
Apr 14, 2026
From the moment I arrived, I was greeted by the registration staff and quickly assessed. The doctor and staff were professional, friendly, courteous and knowledgeable and made me feel
Comfortable and secure. My visit was a very positive experience!
Apr 14, 2026
I've recommended Legacy ER & Urgent Care to friends and they have also been impressed with the service they received!
Apr 14, 2026
This place is THE BEST place to get looked at. You could spend HOURS waiting at BSW, or.... you could wait 5 minutes and get seen by some great people. Unless you are needing some legit emergency care, then go to BSW, but everything else under the sun.. go see Legacy
Apr 13, 2026
everything and everyone as always were great!
Apr 13, 2026
Very good experience!
Apr 13, 2026
I was very satisfied.
Apr 13, 2026
The location was fully staffed and the overall time in the location was great. The ability to treat and/or diagnose my issue, including the CT Scan, is/was great.
Apr 13, 2026
Super kind nurse and NP/doctor