The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Aug 20, 2026
Very concerned with my health and explains the care
Aug 19, 2026
Thorough questioning, approachable
Aug 18, 2026
Dr. Lai took time to explain my test results and her reasoning for taking next steps.
Aug 18, 2026
Dr. LAI shows genuine concern about me. Answers all my questions & reassures me I’m doing good.
Aug 14, 2026
As above
Very knowledgeable
Friendly
Professional
Aug 13, 2026
Understanding, caring, knowledgeable.
Aug 10, 2026
Dr. Lai is very thorough,
Aug 10, 2026
Love Dr Lai to the fullest. Pretty knowledgeable, on top of issues, no hesitation she has to jump on whats the next step. Love her
Aug 9, 2026
From the first encounter with Dr Lai I have great confidence in her knowledge, experience and passion for taking care of me as well as working with my other doctors in treating me for kidney cancer. Very pleasant and personable. Gifted by God!
Aug 9, 2026
She is a Amazing Doctor! I already tell everyone how Amazing she is!
Aug 8, 2026
Dr. Lai is the best doctor and she takes great care of me. What I love most about her is she writes down on paper what she wants me to do as my follow up appointment.
Aug 6, 2026
Dr.lai great doctor
Aug 6, 2026
Lovely person and Dr. Knowledgeable and direct. willing to spend as much time as needed with each patient.
Jul 31, 2026
Dr. Lai always takes the time to talk with you, explain test results and treatment plan going forward.
Jul 30, 2026
Knowledgeable doctor.
Speaks clearly.
Understanding,
Honest about health issues
Jul 27, 2026
She explains everything well.
Jul 24, 2026
Very personable, explained everything in detail
Jul 23, 2026
Dr. Lai is phenomenal!!
Jul 23, 2026
Dr Lai treats me like family. She is great!
Jul 23, 2026
I enjoy meeting with her and staff
Jul 23, 2026
She's very caring she explains stuff well to you so you understand it and she gives you good recommendations about what's coming next and she's keeping a very good eye on my tumors she's very professional very caring she takes her job serious she does everything she can to treat you in a manner that not too many doctors I like that I don't know what I would do without her I'm glad I got her for my doctor
Jul 22, 2026
Excellent care.
Jul 22, 2026
Love dr lai, upbeat, compassionate, and explains things well
Jul 22, 2026
Dr Lai! Amazing, girl at the front desk, smiling greeted me . Directed me where to go.
Jul 21, 2026
Dr. was personal and attentive
Jul 20, 2026
She really cares about her patients
Jul 20, 2026
I think she is the best dr and she is so personable great person and knowledgeable
Jul 19, 2026
She does a good job. Stays up on monitoring my vitals to make sure the cancer is still under control and not returning.
Jul 18, 2026
Doctor LAI is amazing
Jul 16, 2026
Dr. Lai is amazing. She listens, she searches for answers and she truly cares.
Jul 16, 2026
Excellent doctor and very proactive.
Jul 15, 2026
Very caring
Jul 15, 2026
Professional friendly caring.
Jul 15, 2026
Unlike the previous visit where Dr Lai spent less than 3 minutes with me( I noted the time on my cellphone), Dr Lai sat down and we both discussed the concerns of my health. I told her of my fears of undergoing surgery --not needed at present-- while Dr Lai admitted that my age might seriously affect whether a surgeon would even take me on as a patient. She discussed alternative measures which were less intrusive. Dr Lai LISTENED to me and that's important to me.
Jul 15, 2026
I have told my friend to get a appt with her. She is tops.
Jul 9, 2026
Explains very well very helpful
Jul 8, 2026
Dr Lai is the nicest person. She is very professional and caring.
Jul 7, 2026
Dr Lai is just awesome!!
Jul 3, 2026
Love that lady she is the greastest
Jun 30, 2026
Very much Dr Lai and her staff
Jun 24, 2026
I feel like family. Dr Lai knows me and looks out for my good health.
Jun 22, 2026
I absolutely love her. She makes me feel seen and heard. She’s patient and understanding.
Jun 21, 2026
To me Dr. Lai the best hematologist oncologist that I have ever met.
Jun 21, 2026
Dr. Lai quite literally saved my life. From the very beginning, she treated me with compassion, respect, and an incredible level of expertise. Facing a serious illness is one of the most difficult experiences a person can go through, but Dr. Lai always took the time to explain my treatment and answer my questions.
Throughout my journey, I never felt like just another patient. Dr. Lai genuinely cared about my health, my family, and my future. Her knowledge, dedication, and attention to detail gave me hope during some very challenging times.
I also discovered that she has a wonderful sense of humor, which helped put me at ease and made every visit a little easier. That personal connection meant a great deal during a difficult chapter of my life.
Thanks to Dr. Lai and the outstanding team she assembled, I am here today. I will always be grateful for the care I received and cannot recommend her highly enough.
Thank you, Dr. Lai!
Jun 17, 2026
She tells you everything you need to know
Jun 15, 2026
She is the BEST
Jun 11, 2026
What I get and What is important!!
Comfort
Easy to talk with
Listens
Jun 11, 2026
she rocks and she is very good and very nice
Jun 10, 2026
Dr Lai is fantastic, caring and listens to what I have to say.