The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
May 22, 2026
Same as the previous answer. Plus we are followers of Jesus and feel that God has placed Dr. Lai and all of the other Drs., nurses, technicians, etc. in our path to His glory.
May 20, 2026
She is very personable and kind. And of course very through.
May 20, 2026
Dr. Lai is an awesome physician. She is upbeat and cares for her patients.
May 19, 2026
Dr. Lai is wonderful! She is very attentive and just so kind
May 19, 2026
She’s the best. We can’t say enough.
May 18, 2026
She is a very very smart dr. And she is soo sweet and kind.
May 17, 2026
Kind, knowledgeable, caring, explains everything to you at your level. Love her
May 13, 2026
Dr. Lai is knowledgable, a problem solve, she listens well and she is caring.
May 12, 2026
Dr. Lai was a pleasant surprise, in that I wasn't expecting her to fill the room with such a Positive and Cheerful way about her. In a matter of a few short minutes, I felt relaxed, where there had been a bundle of nerves and worry before she entered and introduced herself.
May 12, 2026
She is concerned, caring and knowledgeable.
May 7, 2026
Very thorough great doctor
May 7, 2026
She is thorough and excellent in answering any questions I have.
May 6, 2026
She was wonderful! Explained everything thoroughly & eased my worries!
May 6, 2026
Goes through everything completely with blood test results
May 4, 2026
She is great & good explain everything so clear of conversations
Apr 27, 2026
She is very nice and very helpful
Apr 23, 2026
I feel like she cared at first, but as the years go on not much. Today she said I should be augmenting with MRIs every 6 months yet 3 years ago when I asked this, I was told just mammograms.
Apr 21, 2026
Her professionalism goes way beyond and always cares about her patience.
Apr 21, 2026
very personable yet professional.
Apr 20, 2026
Recommend her highly
Apr 18, 2026
Dr. Lai is amazing. She is caring and she the whole person. She cares about you as a person not just as a patient.
Apr 18, 2026
Goes over and beyond. Always helps
Apr 17, 2026
She is a very best as far as I'm concerned and what she's doing for me I couldn't ask for no more she's very concerned about me and my health and it's treatment I'm getting I could not ask for a better doctor than Dr Lai
Apr 16, 2026
Dr Lai explains things so that it id easy to understand.
Apr 16, 2026
Amazing
Apr 16, 2026
Excellent!
Apr 15, 2026
She is the best representative in the profession! I wish all medical professionals reflected her personal concern for as well as medical treatment of me. She deserves a 100 percent grade!
Apr 15, 2026
Dr Lai is very thorough with me. She goes through lab tests results, gives recommendations, and answers any questions I have. Dr Lai is so pleasant every time. I’m sure she’s like that with all her patients, which makes recommending her so easy.
Apr 15, 2026
She is very attentive.
Apr 14, 2026
She’s good once she’s in the room
Apr 14, 2026
Dr. Lai is the very best!
Apr 14, 2026
DR Lai seems to be a very knowledgeable and pleasant physician.
Apr 8, 2026
I adored her. Extremely kind and knowledgeable.
Apr 8, 2026
Knowledgable doctor with excellent communication skills.
Apr 7, 2026
Dr. Lai conveys a friendly, knowledgeable and professional approach.
Apr 7, 2026
Dr. Lai is the best doctor.
Apr 4, 2026
I love Dr Lai. She’s been great in helping me understand what’s going on from the very first time I met her in 2021.
Apr 3, 2026
She's so far curing my cancer
Apr 2, 2026
a great caring physician
Apr 2, 2026
Dr Lai is very thorough with any questions I have or any instructions she gives me.
Apr 1, 2026
Dr. Lai was very friendly and very knowledgeable about my problem
Mar 31, 2026
She is very caring and she makes sure her patients are comfortable and understands what she explaining to us for our health
Mar 31, 2026
She demonstrates compassion and very thorough
Mar 29, 2026
Knowledge and experience in the field of Hematology
Mar 29, 2026
She is always so pleasant and upbeat she almost makes you for get you are there because you have cancer. I don't know if i would feel the same if I would have had a different doctor.
Mar 25, 2026
Love dr lai. She is upbeat, knowledgeable and caring
Mar 24, 2026
Dr Lai really knows me and helpful me.
Mar 23, 2026
Dr. Lai has been very thorough and listens to my questions and concerns. She discusses any side effects and ways to remedy them. I like that she takes time to talk and try to resolve any questions or issues.
Mar 23, 2026
Doctor was professional and seemed very knowledgeable. She worked with me on a plan to improve my iron levels.
Mar 19, 2026
See above. From our first meeting, I have felt like I've known Dr. Lai forever.