The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Mar 25, 2026
Love dr lai. She is upbeat, knowledgeable and caring
Mar 24, 2026
Dr Lai really knows me and helpful me.
Mar 23, 2026
Dr. Lai has been very thorough and listens to my questions and concerns. She discusses any side effects and ways to remedy them. I like that she takes time to talk and try to resolve any questions or issues.
Mar 23, 2026
Doctor was professional and seemed very knowledgeable. She worked with me on a plan to improve my iron levels.
Mar 19, 2026
See above. From our first meeting, I have felt like I've known Dr. Lai forever.
Mar 18, 2026
She is very understanding and kind.
Mar 18, 2026
She is very kind and listens
Mar 17, 2026
She is very concerned about your health she explains your health issues very well and she takes care of me very well she is very concerned about me and my health and I appreciate that she is a very good doctor and I'm glad I got her for mine
Mar 15, 2026
She is simply amazing.
Mar 13, 2026
Thanks again when you reach a milestone and your treatment she is just excited for you as you are for yourself.
Mar 13, 2026
She talks to u timedont mater
Mar 13, 2026
Dr. Lai is an Informative doctor. She loves her job & shows it.
Mar 12, 2026
Very professional and kind physician
Mar 12, 2026
Dr. Lai is the absolute best!! She exudes such positivity and is truly a fantastic physician. She deeply cares for her patients, and you really feel that you or your loved one is receiving the highest quality of commitment and compassion from her. We love her!
Mar 11, 2026
She listens and explains things in a way you vacant understand.
Mar 11, 2026
Very thankful for all the care she has given me.
Mar 11, 2026
Dr. Lai always puts you at ease by her friendliness, thoroughness in examinations, and patience in answering all patient questions.
Mar 11, 2026
She very knowledgeable and friendly. She a great listener too.
Mar 10, 2026
Dr Lai took the mess that my former Hematologist had my blood in and turned it around so that my test results are almost normal most of the time. I consider this as an indicator that she knows what she is doing.
Mar 10, 2026
Dr. Lai is the best! So thorough and compassionate!
Mar 10, 2026
She seems to be a thorough, caring physician and inspires confidence in what choices she makes for her patients.
Feb 23, 2026
Dr. Lai communicates clearly and patiently, in a way you can understand!
I highly recommend her!
Feb 22, 2026
She is wonderful and very great at what she does.
Feb 17, 2026
Always answers all questions. Anticipates quest & answers them. Shows genuine concern for patient & caregiver.
Feb 13, 2026
She is the best doctor I’ve ever met. She answered your questions. She’s easy to talk to. She is so awesome.
Feb 13, 2026
Efficient and thorough visit
Feb 12, 2026
Dr. Lai is a very good doctor.
Feb 12, 2026
Smart , work with you trying to figure out how to best help her patients.
Feb 10, 2026
Dr. Lai is very thorough & takes the time to explain things and answer any questions.
Feb 7, 2026
Dr. Lai was very friendly and informative
Feb 6, 2026
from day one explaining my cancer diagnosis..x 3 yrs ago she has been trustworthy treated me like I was a member of her family the times I would call she would call me back with in 3/4 hrs I am so glad with all of her knowledge and skills that she is an employee at Fransician !!!!
Feb 5, 2026
Dr. Lai has her patients health as her primary concern.
Feb 5, 2026
Dr. Lai is wonderful! A highly professional, knowledgeable provider who pays close attention to my needs and very approachable and attentive to my concerns.
Feb 3, 2026
Very caring and took the time to explain all my health issues.
Feb 2, 2026
She is very knowledgeable. Takes time to explain and answer questions.
Jan 30, 2026
She’s the best!
Jan 29, 2026
Dr. Lai is very friendly and explains everything about lab work and recommendations for additional medication.
Jan 26, 2026
She is so kind and seems to genuinely care. Always thorough in going over results and what's next.
Jan 26, 2026
She takes time to explain everything well.
Jan 26, 2026
She’s very understanding and explains things if you have questions
Jan 19, 2026
Great combo of knowledge & caring personality
Jan 19, 2026
Because she is caring, thorough, and great at her job!
Jan 15, 2026
The doctor answered all my questions and concerns and was friendly.
Jan 14, 2026
Very caring , very thorough , and I really believe she cares about her patients
Jan 14, 2026
She’s amazing. She’s kind, she’s patient and she explains things that you can understand.
Jan 14, 2026
She has concern for her patients and their outcomes
Jan 13, 2026
Makes me feel comfortable and is very thorough.
Jan 13, 2026
She good
Jan 12, 2026
Dr.Lai is so caring and knowledgeable. She shows her care and attention during every visit and coordination of follow-ups.
Jan 9, 2026
Great doctor, very knowledgeable. Explains situation very well.