Laboratory Services at MyMichigan Medical Center Towne Centre
MyMichigan Medical Center Towne Centre
4599 Towne Centre Road
Saginaw, MI 48604 Directions
4.6 out of 5
210 verified ratings
210 Ratings, 87 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jul 22, 2026
Was there anything that you feel was outstanding?
Had a mammogram. The nurse was awesome !
Jul 22, 2026
Was there anything that you feel was outstanding?
From the nurses to the Dr I felt at ease with all of them. Kind caring professionals and am very thankful for all of them.
What could have been done to improve your experience?
Nothing comes to mind. Great
Jul 21, 2026
Was there anything that you feel was outstanding?
Great explination of the process
Jul 21, 2026
Was there anything that you feel was outstanding?
The tech who performed my test was great! Very personable and competent.
What could have been done to improve your experience?
It would have been nice to be told what to expect after my test - e.g. how I will receive my results, anything else I need to do, how to ask any questions.
Jul 20, 2026
Was there anything that you feel was outstanding?
On time!
Jul 19, 2026
Was there anything that you feel was outstanding?
I would have to say everything was outstanding. I have no complaints.
What could have been done to improve your experience?
Nothing. No complaints.
Jul 17, 2026
Was there anything that you feel was outstanding?
Staff was professional and caring
What could have been done to improve your experience?
Outside building sign directions are too small and not obvious
Jul 17, 2026
Was there anything that you feel was outstanding?
Very efficient and polite staff members
What could have been done to improve your experience?
Everything was good
Jul 14, 2026
Was there anything that you feel was outstanding?
No! I am disappointed with the very beginning of my process. I was never told that this facility was out of network when I was admitted. Not aware until I received my EOB saying my procedures were denied. After 2 mammograms & an ultrasound. My gynecologist is in my network & this was who called me to schedule my procedures. Someone should have made me aware.
Jul 14, 2026
Was there anything that you feel was outstanding?
I liked everything about it al the people were so kind
Jul 11, 2026
Was there anything that you feel was outstanding?
Great teamwork by the staff and very friendly and professional in making me comfortable about being there to get the care needed
What could have been done to improve your experience?
nothing required
Jul 5, 2026
Was there anything that you feel was outstanding?
They got me in a little early then my scheduled time and yeah they were just very kind and eased some of my worries.
What could have been done to improve your experience?
I can't think of anything
Jul 2, 2026
Was there anything that you feel was outstanding?
The overall time and care was excellent
Jul 2, 2026
Was there anything that you feel was outstanding?
The whole experience was outstanding and always is when I come there. You guys are on the ball
What could have been done to improve your experience?
Nothing can be done to improve. What's already perfect
Jul 2, 2026
Was there anything that you feel was outstanding?
Everything done in a very professional manner
What could have been done to improve your experience?
None that I can think of
Jun 30, 2026
Was there anything that you feel was outstanding?
Excellent patient care given by all staff.
What could have been done to improve your experience?
Explain what the test Dr. ordered.
Jun 28, 2026
Was there anything that you feel was outstanding?
They were extremely nice and pleasant. Great team!!!
What could have been done to improve your experience?
Nothing. Keep up the great work
Jun 28, 2026
Was there anything that you feel was outstanding?
There was no waiting at all. Even in between services there was no wait. Office person was very nice.
Jun 27, 2026
Was there anything that you feel was outstanding?
Everything was good
Jun 27, 2026
Was there anything that you feel was outstanding?
Yes the explanation of the procedure
Jun 27, 2026
Was there anything that you feel was outstanding?
Dr Hinish and staff treated me very well thank you
Jun 25, 2026
Was there anything that you feel was outstanding?
I always receive the best care
Jun 24, 2026
Was there anything that you feel was outstanding?
The staff and Dr. Bermudez are exceptional! It's hard to find care this good nowadays! They are proactive and are very through!
What could have been done to improve your experience?
Would like to see the imaging added to the portal. X-rays and MRI results are good but would like to actually see the images from the test. Not sure why that isn't included.
Jun 24, 2026
Was there anything that you feel was outstanding?
Told we would get supplies and was not provided in a timely fashion to address wound.Didn’t provide temporary supplies until things were worked out with Verse
What could have been done to improve your experience?
Make sure the patient has what is needed to address wound care
Jun 23, 2026
Was there anything that you feel was outstanding?
All of your employees are fabulously friendly and helpful.
Jun 19, 2026
Was there anything that you feel was outstanding?
Very nice facility and staff very nice. Clean building and waiting area.
What could have been done to improve your experience?
Nothing. It was very good.
Jun 19, 2026
Was there anything that you feel was outstanding?
No I Have No Complaints Period
What could have been done to improve your experience?
Everything Is Fine Period
Jun 18, 2026
Was there anything that you feel was outstanding?
Yes, from the moment I arrived, I was greeted immediately by staff, and since I had already pre registered on Mychart, they made sure I didn't miss something when registering. The radiologist also, was prompt and very friendly and asked all questions required before the test and as well after we were done. I always go there for most all my tests or blood work that my health provider ordered, and i will continue to ho there, and would refer this facility to others. Thank you for your great service.
Jun 18, 2026
Was there anything that you feel was outstanding?
The whole experience was very good. I didn't have to wait and the staff was very efficient and friendly.
What could have been done to improve your experience?
Nothing, it was great.
Jun 15, 2026
Was there anything that you feel was outstanding?
Great care. My favorite medical facility in every way! 👍😇
Jun 15, 2026
Was there anything that you feel was outstanding?
I'm hard of hearing and struggled understanding directions. Also I have a fractured back and laying was very painful. I don't believe the tec understood this. Stuff happens, it won't deter me from returning.
What could have been done to improve your experience?
My hearing aides do not pick up well when someone is behind me. Also needed more padding behind my knees to releve some pressure on my broken back.
Jun 15, 2026
Was there anything that you feel was outstanding?
Dr Amin is the most caring Dr I've ever had. The entire staff is outstanding. I've been to two other area wound care clinics, This clinic, Dr Amin and the staff are the best there is.
What could have been done to improve your experience?
I can't think of anything that could improve on excellence.
Jun 10, 2026
What could have been done to improve your experience?
The report back to my dr took 10 days. Not sufficent for adequate follow up care.
Jun 9, 2026
Was there anything that you feel was outstanding?
My Dr. ordered a CT w/o contrast. When I received my instructions from MY MICHIGAN, it told me to go to the Town Centre and pick up my bottle of contrast to take before my appointment. Just before my appointment I received a phone call that I wasn't supposed to take the contrast and to throw it away. I live in Freeland so it wasn't too inconvenient to come to the Centre. When I arrived for my appointment, which was on a Sunday, there we no cars in the parking lot and the entry doors to radiology were locked. I didn't notice the sign to enter through the emergency doors because it was posted off to the left of the entrance doors. It would have been nice to have this instruction in my original instructions or have the instructions posted in the middle of the entrance doors. But overall, it was a good experience. The staff was excellent.
What could have been done to improve your experience?
See prior question.
Jun 5, 2026
Was there anything that you feel was outstanding?
All was very good.
Jun 4, 2026
Was there anything that you feel was outstanding?
Easiest, quickest CT Scan I've ever had - and I've had a couple dozen. I wish the outside urology clinic that referred me ran as efficiently as the Towne Centre radiology dept. Everyone from check-in to the radiology tech did their job right.
Jun 2, 2026
Was there anything that you feel was outstanding?
The person that drew my labs was excellent. Absolutely no pain whatsoever so ever. She is very skilled in her technique. I don’t remember her name. She was great.
What could have been done to improve your experience?
Everything was great
May 29, 2026
Was there anything that you feel was outstanding?
The girls that drew my blood were excellent. Many times I have trouble, but not at all. They were super friendly and very professional.
What could have been done to improve your experience?
Nothing everything went great. The only thing was and it was my misunderstanding. The registration, they asked if I would like to sign up for my chart. I said no I had it. I didnt realize I needed to link them and had trouble when I got home setting it up. It was all my error, but maybe they could ask if they are set up with a mymichigan my chart...for us old people! Otherwise all was great!
May 29, 2026
Was there anything that you feel was outstanding?
Even though I was confused on where to go when I first walked in and wasn’t greeted. I walked up to the lady at counter and she showed me where to go and everyone was very nice throughout my visit.
What could have been done to improve your experience?
Maybe an email stating where to go when you come to visit. I feel like it was very confusing on where to go and the desk right when you walk in, you can barely see and can’t tell it’s even a desk. The person behind it you can’t see at all until you really get close and there is a lobby to the right and other stuff and I feel like there wasn’t anything labeled to know exactly where to go on my own without asking someone for help
May 28, 2026
Was there anything that you feel was outstanding?
Everyone was pleasant, thorough, and attentive to my concerns.
What could have been done to improve your experience?
It was perfect. They all made me feel comfortable
May 28, 2026
Was there anything that you feel was outstanding?
The receptionist was
What could have been done to improve your experience?
Can’t get better than outstanding
May 27, 2026
What could have been done to improve your experience?
Don't Change anything!!!!!!
May 26, 2026
Was there anything that you feel was outstanding?
Staff was very friendly and showed compassion.
May 23, 2026
Was there anything that you feel was outstanding?
They are very nice. Tell you what t je problem and how to take care of the problem.10 out of 10
May 21, 2026
Was there anything that you feel was outstanding?
All good !!
What could have been done to improve your experience?
You’re good ,, no complaints by me !!
May 21, 2026
Was there anything that you feel was outstanding?
They were all professional and efficient and exceptional
What could have been done to improve your experience?
They did everything
May 21, 2026
Was there anything that you feel was outstanding?
It was all good.
What could have been done to improve your experience?
Notify me of my CT scan results
May 20, 2026
What could have been done to improve your experience?
No reason for change - - this facility and the staff are excellent! They are well educated, efficient and treat me with a kindness and concern that makes me feel like they were caring for me as they would care for their own mother
May 20, 2026
Was there anything that you feel was outstanding?
everyone was great and very caring
What could have been done to improve your experience?
not sure
May 19, 2026
Was there anything that you feel was outstanding?
Don’t remember his name- Jesse??? He was very professional & personable.
What could have been done to improve your experience?
All good.