Dr. Kristen Santos, DO
Internal Medicine
1401 Massachusetts Ave
Troy, NY 12180 Directions
4.9 out of 5
479 verified ratings
479 Ratings, 166 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jun 23, 2026
Dr. Santos is thorough and takes the time and effort to listen and explain. She is also approachable and that makes it easy to express your concerns to her.
Jun 23, 2026
There’s nothing else I can say. I’m very satisfied with the skill in the service that I received and I will continue to be a patient.
Jun 19, 2026
She’s polite, professional, patient & thorough.
Jun 19, 2026
See prior notes
Jun 17, 2026
Dr. Santos has been my primary care doctor for nine years.
Jun 15, 2026
As I stated before - I have been a patient of Dr. Santos for many years - from the time she became a doctor in that practice. Before her, I was a patient of Dr. McGrath. [They] she has always taken very good care of my problems, including watching my blood tests and sending me to an oncologist when my blood numbers were off and helping me with a referral because I didn't like the oncologist at Trinity Health.
Jun 12, 2026
She did what I needed
Jun 12, 2026
Dr. Santos was great. She always takes time to ask about my life.
Jun 11, 2026
Dr. Santos was very thorough and took her time with me. In addition, she was concerned for my well-being. I would most certainly recommend Dr. Santos!
Jun 11, 2026
Really like online messages / recaps about results of blood tests to tell me how I'm doing
Jun 11, 2026
Very caring doctor
Jun 10, 2026
Dr Santos is efficient and caring. She is interested and asks questions about my life, but also very focused primarily on my health.
Jun 9, 2026
Dr Santos is an excellent primary care provider. My husband and I are grateful to be able to have her as our physician since Dr Sulzman retired. It has been a seamless transition
Jun 9, 2026
Dr Santos is a great dr and very professional a d caring
Jun 8, 2026
We are so appreciative that Doctor Santos was willing to see us on the same day that we called. The entire staff was professional and courteous, from the first person we talked to on the phone, to the receptionist, to the nurse who took our vitals, etc. Dr Santos was very thorough and she treated us as if we were one of her patients. My son and his family are so fortunate to have her as their primary care physician. It was so nice to meet her.
Jun 3, 2026
Great Doctor! Always their for me.
May 27, 2026
Dr. Santos, was a usual, wonderful!! She even called me on a Sunday about my test results and sent in a prescription to the pharmacy.
May 21, 2026
Kristen listens and make sure all your needs are taken care of
May 21, 2026
Dr. Santos is very thorough, answers any questions, and provides guidance in what follow-up or testing is needed.
May 20, 2026
Very good practice, lucky for me they are here.
May 20, 2026
She is the best!
May 19, 2026
She is knowledgeable, professional and caring. Samantha is great too, very helpful and caring.
May 19, 2026
Always listen and cares
May 18, 2026
She’s a great doctor
May 18, 2026
Excellent Doctor for my care and needs
May 15, 2026
Outstanding
May 15, 2026
There's never a wait. Everyone is friendly and helpful. I wouldn't change a thing.
May 14, 2026
Consummate professional
May 13, 2026
Excellent care!
May 12, 2026
Dr Santos is thorough, reviews your past medical hx very well, and treats you wholistically.
May 11, 2026
I always feel very comfortable talking to her and the time she takes to listen and explain my issues
May 7, 2026
I always feel i am not just a number.
May 7, 2026
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May 5, 2026
She is always very thorough and I would not think of going to anyone else
May 4, 2026
Dr. Santos listened to my concerns and referred me to a provider who helped me with the problem with my ear. It did need to be attended to by an ear specialist.
May 4, 2026
I felt Dr. Santos was willing to listen to my concerns and give me practical advice on several issues.
Apr 30, 2026
Always Answers all my questions. Never feel rushed
Apr 29, 2026
She is a very caring Doctor and I love going to her
Apr 29, 2026
Very thorough with exam and explanations
Apr 27, 2026
One of the greats.
Apr 22, 2026
shes been my doc for over 20 years if i didnt like her id move to someone else, shes a caring doctor,,she has humor, i get along with her better then any doctor i have and sshes good at what she does
Apr 22, 2026
Over all great experiences
Apr 21, 2026
Always thorough. Always discusses any issues.
Apr 20, 2026
She was phenomenal!
Apr 17, 2026
Dr Santos always takes the time to really listen to any concerns/questions that I present
Apr 17, 2026
Would not see anyone else but Dr Santos.
Apr 16, 2026
I’m very blessed to have such a caring and capable Dr.
Apr 14, 2026
Always efficient and courteous staff
Apr 14, 2026
Thorough inspection and excellent clinician
Apr 8, 2026
Listens well. Always pleasant.