Dr. Kristen M.D. Bains
Ophthalmology
5.0 out of 5
88 verified ratings
88 Ratings, 37 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Oct 14, 2026
Only problem was waiting for doctor. Appointment was 12:30 did not get me till 1:20
Sep 27, 2026
Very kind and patient staff
Sep 9, 2026
Everyone involved with the visit was friendly and efficient.
Sep 9, 2026
It just doesn't get any easier. Speedy check in. Friendly staff. Knowledgeable Doctor. The whole procedure was quick and painless.
Sep 4, 2026
Thanks for making a frightening experience much more bearable.
Aug 26, 2026
Everything about my visit to UAB was perfect. From parking to to my procedure to leaving. I found every person there to be nice and helpful.
Jul 31, 2026
Very organized and efficient.
Jul 29, 2026
A bit longer wait than my first visit. The staff was very professional.
Jul 29, 2026
Doctor Bains and her staff are always professional and thorough.
Jul 29, 2026
The employee working the check in desk is efficient and professional. Great customer service upon arrival.
Jul 15, 2026
I had a laser procedure, YAG, done by a Dr. Bains. She is always so professional and thorough.
Jul 15, 2026
Very little wait time. Staff very nice and professional.
Jul 7, 2026
Everything about my surgery day went so smoothly, and the doctors, nurses and staff made sure I was comfortable and pain free through the procedure.
Jun 26, 2026
Everyone was very nice and helpful
Jun 26, 2026
Very caring staff. Easy to talk with. Very pleasant. caring attitudes from the moment you walk in until you leave. Great staff!
Jun 26, 2026
I had cataract/ lense replacement surgery with Dr. Kristen Bains
Jun 24, 2026
Arrival time was 12:30. Got there at 12:25. Waiting room full of people. After waiting an hour and 20 minutes the 2 minute correction to the right eye was completed. Too long to sit.
Jun 2, 2026
All of the staff explained information well.and were very helpful.
May 19, 2026
The process was efficient and the staff was warm and took great care of me and any questions.
Apr 28, 2026
I was scheduled for eye surgery and the care was excellent
Apr 22, 2026
Great experience
Apr 17, 2026
Everyone was kind and efficient. Lovely experience
Apr 10, 2026
Friendly staff
Apr 7, 2026
Nurses and staff were very kind and communicated properly and thoroughly!
Apr 5, 2026
Kind , efficient staff .
Apr 3, 2026
The entire surgery staff works extremely hard to SAVE MY VISION!! They make you comfortable, safe, and secure while experiencing surgery (which is ALWAYS an anxious moment for any and all patients).
Mar 11, 2026
Professionalism
Mar 11, 2026
Treatment went as planned and was successful. Dr. Bains is very competent in her treatment. Very personable individual and easy to have a conversation with.
Feb 25, 2026
Ease of treatment
Feb 12, 2026
Check in was rather impersonal. Dr Bains was excellent
Feb 11, 2026
The nurse was great! But the receptionist spoke so quickly it was hard to follow all her information. I’m sure she’s tired of the repetition with all the patients, but each of us are only hearing it one time. Needs to be more personable with patients.
Jan 26, 2026
Very organized, everyone very nice. Very professional.
Dec 10, 2025
The employees were awesome! Everything ran smoothly even with a full waiting room.
Dec 10, 2025
I was very surprised, No pain whatsoever, today is better than yesterday.
Nov 26, 2025
Easy. Fast.great
Nov 14, 2025
Dr Bains and staff was fine just not sure if procedure has helped my vision yet.
Nov 12, 2025
Easy access , very efficient and timely , friendly and efficient staff
And attentive and professional care