Victoria Kraatz, F.N.P.-C., M.S.N.
Acute Care
1105 E. Cedar Avenue, (M-61)
Gladwin, MI 48624 Directions
4.7 out of 5
298 verified ratings
298 Ratings, 66 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise Victoria Kraatz’s clinic for friendly, empathetic, and efficient care. Staff—particularly Bonnie and the medical assistants—are frequently noted for kindness, clear explanations, and good bedside manner with children. Appointments and procedures like X-rays are described as quick and professional. Overall sentiment is strongly positive, highlighting patient-centered communication and trust in clinical judgment. Minor opportunities exist around administrative details and expanded follow-up.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Jul 27, 2026
Was there anything that you feel was outstanding?
Every one is always so kind, No matter the reason for coming in .
Jul 17, 2026
Was there anything that you feel was outstanding?
My nurse was so nice.
What could have been done to improve your experience?
I have nothing to comment on
Jul 14, 2026
What could have been done to improve your experience?
Everything was great
Jul 9, 2026
Was there anything that you feel was outstanding?
Everyone was incredibly nice
Jul 9, 2026
Was there anything that you feel was outstanding?
The staff was super fast and very nice. This was the quickest experience I have ever had.
Jun 30, 2026
Was there anything that you feel was outstanding?
Bonnie and Victoria were fantastic, especially with my child
Jun 30, 2026
Was there anything that you feel was outstanding?
Knowledgeable and compassionate
What could have been done to improve your experience?
All good
Jun 25, 2026
Was there anything that you feel was outstanding?
Everyone was super nice
Jun 24, 2026
Was there anything that you feel was outstanding?
Bonnie was fantastic at our visit
What could have been done to improve your experience?
The front staff could have been more polite and not talked about my child to another staff member regarding showing up 15 minutes before urgent care opened
Jun 24, 2026
Was there anything that you feel was outstanding?
Bonnie is very sweet and great at her job. I wish every nurse was as kind as her.
Jun 20, 2026
Was there anything that you feel was outstanding?
Very sweet people and got back right away
What could have been done to improve your experience?
Everything was good
Jun 9, 2026
Was there anything that you feel was outstanding?
Treated very well
What could have been done to improve your experience?
Everything was fine
Jun 7, 2026
Was there anything that you feel was outstanding?
The nurse was very compassionate and understanding
May 24, 2026
Was there anything that you feel was outstanding?
Very friendly
May 24, 2026
Was there anything that you feel was outstanding?
Everyone here is always very nice and caring
May 23, 2026
Was there anything that you feel was outstanding?
Nurse Kim was outstanding
May 23, 2026
Was there anything that you feel was outstanding?
I did not have to sit in the waiting room at all. Everyone is very friendly.
May 21, 2026
What could have been done to improve your experience?
Have reception staff be friendly
May 19, 2026
Was there anything that you feel was outstanding?
They were very good at listening and giving options for what to do next
May 19, 2026
Was there anything that you feel was outstanding?
Bonnie is amazing !
May 14, 2026
Was there anything that you feel was outstanding?
Bonnie was great! Made my daughter very comfortable!
May 14, 2026
Was there anything that you feel was outstanding?
Great people would recommend to everyone
May 14, 2026
Was there anything that you feel was outstanding?
Nurse was amazing at comforting me, thamk you,
May 13, 2026
Was there anything that you feel was outstanding?
Kim
Apr 7, 2026
Was there anything that you feel was outstanding?
Made my daughter feel safe and perfect the way she was. And she loved getting a lolipop
Apr 7, 2026
Was there anything that you feel was outstanding?
The communication of what they were doing and why they were doing it.
What could have been done to improve your experience?
It was already perfect.
Apr 6, 2026
Was there anything that you feel was outstanding?
Bonnie is super sweet
Mar 29, 2026
Was there anything that you feel was outstanding?
The care in general. I was seen quickly and they listened
Mar 29, 2026
Was there anything that you feel was outstanding?
You made things easy.
What could have been done to improve your experience?
Nothing. It was great.
Mar 23, 2026
Was there anything that you feel was outstanding?
Friendly staff
Mar 23, 2026
Was there anything that you feel was outstanding?
Everyone is so nice and makes sure your taken care of
What could have been done to improve your experience?
Nothing , it was outstanding service
Mar 19, 2026
Was there anything that you feel was outstanding?
Bonnie the nurse was fantastic.
Mar 15, 2026
Was there anything that you feel was outstanding?
Friendly
Mar 15, 2026
Was there anything that you feel was outstanding?
The nurse Bonnie.
Mar 15, 2026
Was there anything that you feel was outstanding?
Everyone was nice.
Mar 14, 2026
Was there anything that you feel was outstanding?
Service and attitudes
Mar 13, 2026
Was there anything that you feel was outstanding?
Bonnie was very kind and caring
Mar 8, 2026
Was there anything that you feel was outstanding?
Great dr and great staff
What could have been done to improve your experience?
Coffee station
Mar 1, 2026
Was there anything that you feel was outstanding?
Very quick and responsive to my care
Feb 27, 2026
Was there anything that you feel was outstanding?
Kim
Feb 27, 2026
Was there anything that you feel was outstanding?
I brought my nephews in and the nurse did so good with him. She was very kind.
What could have been done to improve your experience?
The receptionist to be more friendly as far as interactions with guest. Some seemed a bit more comforting and less judge than others.
Feb 24, 2026
Was there anything that you feel was outstanding?
Bonnie was very kind and responsive to communicating teenage Boy 😊
Feb 24, 2026
Was there anything that you feel was outstanding?
Bonnie is an amazing and warm nurse. Her care makes you feel better from the beginning. Outstanding job!
Feb 23, 2026
Was there anything that you feel was outstanding?
Bonnie is a fabulous nurse, especially for kids.
Feb 14, 2026
Was there anything that you feel was outstanding?
They always get me in quickly, and they actually tell you how long your wait will be to see the provider. When the provider comes in, they always speck to me as if I am a person, I never feel like I get the old push and shove, they take their time and see what’s really going. I love the people here and always know I’ll be well taken care of when I bring myself to this establishment
What could have been done to improve your experience?
Nothing that comes to mind, y’all have snacks in the waiting area and that’s peak!
Feb 13, 2026
Was there anything that you feel was outstanding?
Every appointment whether for my dad or I, we get excellent care.
What could have been done to improve your experience?
Nothing still great care
Feb 6, 2026
Was there anything that you feel was outstanding?
Fast getting me back to see the Dr
Feb 1, 2026
What could have been done to improve your experience?
Nothing I like how there are no wait times
Feb 1, 2026
Was there anything that you feel was outstanding?
Bonnie was amazing with my daughter.
Jan 30, 2026
Was there anything that you feel was outstanding?
Quickness and very nice people