Nurse practitioner that I had my appointment with didn't seem very engaged in the appointment and wasn't even planning to do the genetic test that I was referred there for until I requested we move forward with it. I had to wait 8 months for this appointment and it lasted about 10 minutes. I feel like the blood sample for my genetic test could have been done at any doctor's office and didn't require waiting and traveling to Birmingham. I think the genetic testing should have been done ahead of this appointment so the results could have guided the appointment.

It was very easy and not as invasive as I was worried about

Very professional and understanding!

We were impressed with the entire experience. From the friendless of the staff to the wait times.

Ms Callaway gave me the answer to questions that I've had for years. I'm forever grateful to her for that.

It's great!!!! I hate your parking lot.

I did not receive any further information concerning my condition. I used the portal to contact my provider, she has read it and still has not responded weeks/month later now. Only saw the CNRP, which is fine, but I would like her to communicate back. She told me if I had questions to go through the portal which I did. The communication from the facility was lacking. I was unsure on where to go after receiving my appointment time. I was just told to go to the Kirkland clinic. So, that was overwhelming and nerve racking especially for someone with severe anxiety. Overall I think communication and bedside manner should be addressed.

Staff was super friendly and they were really efficient

Very informative!

The staff and provider were very attentive and made sure all my questions were answered.

I did not feel valued or heard. Very disappointed.