Jennifer L. Burch, NP

The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.

AI Overview

Patients consistently praise Jennifer Burch for her knowledgeable, compassionate, and professional care. Commenters highlight clear communication, thorough explanations, and strong bedside manner. Many note effective diagnosis and treatment planning (including X-rays and knee replacement follow-up) and commend the broader clinic team for friendliness and responsiveness. Overall sentiment is highly positive with frequent mentions of feeling heard, respected, and confident in the care plan.

Generated from the text of patient reviews

Aug 27, 2026

The Staff goes above and beyond to answer questions, to make their patients feel comfortable and to resolve any and all health concerns.

Aug 22, 2026

Jennifer took phenomenal care of me, listening carefully, answering all my questions, ordering an additional test the same day and following up with a phone call to let me know the results. Very impressed.

Aug 20, 2026

Great doctor and staff

Jul 25, 2026

I love the fact that both dr. [ ] and Jen call to check on me prior to surgery. And my overnight stay was so wonderful. Treated like a first class citizen!

Jul 16, 2026

Can’t say enough about the amazing staff at Riverview hospital! From the reception at 4th floor ortho, to the xray tech, Jen the NP and of course Dr [ ], we couldn’t be more thankful! My 92 year almost 93 year old mom is making a full physical recovery from an hip replacement secondary to a fall/fracture, and experienced pain levels no higher than 2 or 3 postoperatively! We couldn’t be more pleased with Riverview as a whole. From the ER, to the surgical unit and the main hospital, to the follow up team in Westfield, thank you, and we will be sending business your way! Thank goodness there is still a small town feel to healthcare here.

Jun 19, 2026

Extremely pleased with the care and professionalism I received

Apr 21, 2026

My therapist was Doug and he was wonderful, caring and helpful

Apr 20, 2026

Excellent Dr and staff. Very personable very professional. Would highly recommend.

Mar 16, 2026

I love the team , knowledgeable & great bed side manners. The receptionist crew are amazing as well .

Feb 18, 2026

Much appreciate being included with my health care.

Feb 18, 2026

I needed help with my exercises and management for pain. Staff really helped me to understand my therapy. To their credit, I'm doing better. Very much appreciated.

Feb 18, 2026

Jenn was patient with me and took time with me. She answered all my questions.

Feb 11, 2026

Excellent! Took care of my concerns & set a follow up appointment. Job well done!

Feb 4, 2026

I was treated with great kindness throughout

Jan 22, 2026

Very professional staff! Able to converse with patients in a manner that makes them comfortable. In my personal experience, the results of my hip replacement are great so far!

Jan 22, 2026

Professional, attentive, kind, respectful, courteous, etc.

Jan 7, 2026

Every appointment I have had w/ the Riverview Orthopedic Team including Jennifer Burch, have exceeded my expectations. I highly recommend them to anyone looking for Orthopedic solutions.

Jan 7, 2026

Great care!

Jan 7, 2026

My entire hip replacement surgery and all appointments subsequently have been incredibly positive. Every component of the experience has gone above any expectation I have had. I highly recommend the Riverview Orthopedic Team to anyone looking for orthopedic solutions.

Dec 17, 2025

Very pleasant to talk to, and was able to answer all of my questions

Dec 17, 2025

Was able to answer all my questionsExtremely pleased

Nov 26, 2025

Jen was knowledgeable, friendly and addressed my concerns. She made sure I understood and agreed with the plan of care. I wouldn’t hesitate to see her again.

Nov 26, 2025

Jennifer was efficient, compassionate and professional. I have never felt rushed in an appointment w/ Jennifer or Dr [ ]. They treat you as an individual and w/ respect. So many Physicians rush you in and out, are condescending and impersonal, Jennifer and Dr. Marlin are a rare exception and I highly recommend them for any orthopedic concern.

Nov 26, 2025

Jen was great at addressing my concern, doing an X-ray and discussing an appropriate plan of care. Staff were friendly and helpful as well.

Nov 22, 2025

Jennifer provides great care. She is very kind, answers all questions with thorough understandable explanation s.

Nov 22, 2025

A great staff! Outstanding care, treatment, communication and follow-up. An excellent medical group!

Nov 19, 2025

If you are looking for the perfect medical care look no further the office of Dr MaLean, PA Jen and entire staff. PA Jen is loving, caring, and the type no question is too big or small during an office visit. Her attention is totally on you the patient, never a rush to get you out of there, and encourages you to call anytime! As a patient I really feel that I matter, I feel the genuine loving care, patience, encouragement, and support. I’m very blessed to be under their care!!!!!!!!

Nov 19, 2025

Everyone in Dr [ ] office is welcoming always greeting you with a warm smile. The PA Jen is absolutely amazing. Her bedside manner and her vast knowledge of my knee replacement is fantastic. Her attention to me when I’m in the office is ?? %. So grateful to be a patient with this group of individuals.

Nov 12, 2025

She is very nice and kind. Answered all of my questions and concerns.

Nov 12, 2025

The doctors and nurses are very nice. They answer all of my questions and calls. I will recommend them to everyone.

Nov 1, 2025

Nurse practitioner Jennifer has cared for me through my back to back knee replacements on my right and left knee. I have had a lot of concerns that have come up during my recovery and she has always put my concerns at ease by answering any questions I have and reassuring me that my progress is great and healing takes time. During my follow up visits NP Jennifer never makes me feel like she is rushed to get to the next patient and that I am her most important priority when she is in the room with me.

Oct 22, 2025

Knowledgeable, efficient, friendly

Oct 22, 2025

My visit was an emergency and I had great care and I was very pleased with my care and consideration

Oct 22, 2025

They are very professional and nice.

Oct 4, 2025

Awesome! Answered all my questions and concerns! Very personable staff!

Oct 4, 2025

Love the team at this hospital! Will go no where else

Oct 3, 2025

Nurse practitioner, Jennifer Burch, Dr. [ ] and staff were absolutely wonderful through the whole process of having my knee replacement on both knees. They treated me with compassion and understanding about my healing process and returning to work. They also did not make me feel rushed when I was expressing concerns about my healing or my concern for returning to work. I felt seen and heard as a person not just another patient.

Oct 3, 2025

Dr Malin, Jennifer Burch NP and all the staff were amazing! I had my right knee replacement on [redacted date] and then my left knee replacement on [redacted date]. They took the time to answer all my questions and to educate me and reassure me about the process. They also referred me to resources like MEALS ON WHEELS and in-home patient physical therapy. They treated me compassion and respect. I felt like they were looking at me as a patient instead of just a number. (dates redacted to protect patient confidentiality)