Zachary Douglas, MD
Otolaryngology/ENT
BJC Medical Group ENT Specialists at Missouri Baptist Medical Center
3009 North Ballas Road, Ste 380C
Saint Louis, MO 63131 Directions
4.7 out of 5
210 verified ratings
210 Ratings, 76 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Dec 19, 2025
Was there anything that you feel was outstanding?
Entire staff should be recognized
What could have been done to improve your experience?
Can’t think of anything
Dec 11, 2025
Was there anything that you feel was outstanding?
Staff was very polite and knowledgeable. Respectful, helpful and thoughtful.
What could have been done to improve your experience?
At this time nothing.
Dec 9, 2025
Was there anything that you feel was outstanding?
The Service was great when Dr. Douglas came into the room. He introduced himself and he listen while I was speaking I did not feel like I was Rush he explained everything to me so I really do like his service. Thank you for doing a great job.
What could have been done to improve your experience?
Nothing
Dec 8, 2025
Was there anything that you feel was outstanding?
Everyone was very caring and kind. I get spooked easy and as soon as i stepped in the door my mind was put at ease.
What could have been done to improve your experience?
I cannot think of a thing to change. Everyone was wonderful :)
Dec 6, 2025
Was there anything that you feel was outstanding?
Every one
What could have been done to improve your experience?
Nothing
Dec 4, 2025
Was there anything that you feel was outstanding?
Dr. Douglas is kind, patient, and explains things well. His N.A. was very nice too!
Dec 4, 2025
Was there anything that you feel was outstanding?
I always felt I am welcome here and comfortable to discuss my health issues with Dr Douglas.
Nov 27, 2025
Was there anything that you feel was outstanding?
Dr. Douglas, and entire staff
What could have been done to improve your experience?
Nothing
Nov 26, 2025
Was there anything that you feel was outstanding?
Emily was great! She made my hearing test very relaxed and comfortable. The young ladies at the front desk were welcoming and very polite. I work in a Dr's office and I know how important that first meeting is.
What could have been done to improve your experience?
I can't think of anything. My experience was very pleasant.
Nov 24, 2025
Was there anything that you feel was outstanding?
Dr Douglas was excellent at helping me try to figure out what is wrong with me and schedule procedure to get to the bottom of my illness
What could have been done to improve your experience?
Everything is good
Nov 15, 2025
Was there anything that you feel was outstanding?
Dr. Douglas listens to my concerns and responds with professional answers easy to understand.
What could have been done to improve your experience?
Nothing
Nov 15, 2025
Was there anything that you feel was outstanding?
Staff were all very nice, friendly, and helpful. They all work well together to make your appointment pleasant and stress free.
Nov 7, 2025
Was there anything that you feel was outstanding?
Dr. Zachary explained everything very clearly and answered all my questions. His nurse assistant was very nice and helpful.
What could have been done to improve your experience?
Nothing
Oct 30, 2025
Was there anything that you feel was outstanding?
Dr Douglas is very intelligent and kind
What could have been done to improve your experience?
Na
Oct 20, 2025
Was there anything that you feel was outstanding?
Everyone was excellent no complaints.
What could have been done to improve your experience?
The visit was good.
Oct 11, 2025
Was there anything that you feel was outstanding?
The Doctor and his staff were just outstanding - the doctor was great very knowledgeable and best of all he was friendly - this doctor and his staff will be on my go to list at all times
What could have been done to improve your experience?
Nothing
Oct 10, 2025
Was there anything that you feel was outstanding?
Staff was all good
What could have been done to improve your experience?
Nothing
Oct 4, 2025
Was there anything that you feel was outstanding?
Zachary Hill Douglas
Oct 4, 2025
Was there anything that you feel was outstanding?
Everyone was great!
What could have been done to improve your experience?
Na
Sep 20, 2025
Was there anything that you feel was outstanding?
Everyone in the office
What could have been done to improve your experience?
N/A
Sep 17, 2025
Was there anything that you feel was outstanding?
The Doctor and entire staff are beyond excellent. They all go out of their way to be helpful and ensure you get too quality care. I feel very appreciated when visiting.
Sep 17, 2025
Was there anything that you feel was outstanding?
The entire staff and all Clinical personnel involved or courteous, friendly, and helpful.
What could have been done to improve your experience?
I have to say with this visit I don’t know of anything That could have improved the experience. That’s not the case for every doctor’s visit that I have had but this one was particularly superb.
Sep 12, 2025
What could have been done to improve your experience?
Nothing
Sep 11, 2025
Was there anything that you feel was outstanding?
Dr. Douglas
Sep 10, 2025
What could have been done to improve your experience?
Doctor’s bedside manner could be a little friendlier.
Sep 2, 2025
Was there anything that you feel was outstanding?
Everyone was very professional.
What could have been done to improve your experience?
Nothing
Aug 30, 2025
Was there anything that you feel was outstanding?
People very friendly and helpful
What could have been done to improve your experience?
Nothing
Aug 29, 2025
Was there anything that you feel was outstanding?
My interactions with everyone I encountered were excellent!
What could have been done to improve your experience?
No improvement was needed.
Aug 26, 2025
Was there anything that you feel was outstanding?
The entire staff and Dr. Zachary they all fall under the extraordinary category.
Aug 26, 2025
Was there anything that you feel was outstanding?
The nurse was very helpful
Aug 25, 2025
Was there anything that you feel was outstanding?
Since I have no previous experience I can’t make comparisons. I was very impressed with the service I received!
What could have been done to improve your experience?
Nothing
Aug 23, 2025
Was there anything that you feel was outstanding?
Both Dr. Douglas & his nurse were very friendly.
Aug 23, 2025
Was there anything that you feel was outstanding?
Everyone with whom I came in contact with was extremely courteous and respectful . Minimal waiting and Doctor Douglas is first rate
What could have been done to improve your experience?
Not a single thing
Aug 13, 2025
Was there anything that you feel was outstanding?
All good!)
What could have been done to improve your experience?
N/A
Aug 13, 2025
Was there anything that you feel was outstanding?
Dr Douglas
What could have been done to improve your experience?
None
Aug 6, 2025
Was there anything that you feel was outstanding?
Dr Douglas was very professional as was his nurse They both made us feel very comfortable
Aug 6, 2025
Was there anything that you feel was outstanding?
All staff were informative and provided excellent care. I have already recommended Dr. Douglas to a family member.
What could have been done to improve your experience?
My visit went extremely well and I was very satisfied with my treatment.
Aug 3, 2025
Was there anything that you feel was outstanding?
Everyone from the front desk, nurse, and physician was respectful, kind and professional. Highly recommend this office!
What could have been done to improve your experience?
Nothing
Aug 2, 2025
What could have been done to improve your experience?
Nothing
Aug 1, 2025
Was there anything that you feel was outstanding?
Overall great
What could have been done to improve your experience?
Nothing
Jul 30, 2025
Was there anything that you feel was outstanding?
Dr.Douglas and staff
What could have been done to improve your experience?
Nothing
Jul 21, 2025
Was there anything that you feel was outstanding?
Dr Douglas and his nurse were wonderful! Very friendly and approachable.
What could have been done to improve your experience?
Everything was perfect.
Jul 17, 2025
Was there anything that you feel was outstanding?
I'm so Happy to have such a great doctor and staff to really address and treat my medical issues!
What could have been done to improve your experience?
Very happy with everything!
Jul 14, 2025
Was there anything that you feel was outstanding?
All were great.
What could have been done to improve your experience?
It was a good visit.
Jul 10, 2025
Was there anything that you feel was outstanding?
Overall Dr Douglas and his team have significantly improved my overall health. I am beyond thankful and grateful for the services provided by the medical group in its entirety.
Jul 9, 2025
Was there anything that you feel was outstanding?
They all did great
What could have been done to improve your experience?
No
Jul 6, 2025
Was there anything that you feel was outstanding?
Everyone was courtius,cheerful and helpful.
Jul 4, 2025
Was there anything that you feel was outstanding?
Doctor and staff
Jun 7, 2025
Was there anything that you feel was outstanding?
The staff and the doctor were friendly and took the time to explain everything. They couldn’t have been nicer.
What could have been done to improve your experience?
Nothing
Jun 5, 2025
Was there anything that you feel was outstanding?
The Dr fully explained my condition.