The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jan 15, 2025
Very knowledgeable and frank with question I asked and honest.
Jan 14, 2025
She listens and thoroughly explains everything
Dec 23, 2024
Wonderful Lady!! I would love to keep her all to my self!! But that wouldn't be fair!!
She knows what she is doing and is great at it!! Of course I will tell anybody needing replacement surgery!!
Dec 22, 2024
I simply have no words that can adequately express how professional and caring she is. Her casual demeanor helped me relax.
When I arrived the requested 30 minutes early for my appointment on 12-20, she took me in immediately without making me wait that 30 minutes. She didn't have to do that. I appreciated her respect for my time. I do have other things to do in life other than sitting idly by in a waiting room staring out a window. The little things mean a lot.
Dec 20, 2024
I loved Brenda at hello. She is so caring and up beat and makes you assured everything is going to be alright .
Dec 4, 2024
Brenda Heinen is truly a person who in the correct position she was very kind from the beginning through my follow up appointment yesterday. A real value to the staff of Franciscan.
Nov 23, 2024
Very informative
Nov 17, 2024
Brenda is a very skill NP who managed my 1 year follow-up wonderfully. Hopefully she will continue to be available at the facility.
Nov 9, 2024
very caring and thorough
Nov 1, 2024
The woman is WONDERFUL! The professionalism, good humor/positive energy is just outstanding
Oct 31, 2024
Excellent patient care advocate along with Jim
Oct 24, 2024
Brenda is so kind and considerate of her patient. So friendly to talk to and made my visit so great!!!
Oct 19, 2024
Brenda did a great job explaining everything and giving directions on what I needed to do.
Jul 29, 2024
Good person!
Jul 25, 2024
She’s always so professional and friendly. Always enjoy talking with her.
Jul 17, 2024
She was polite and informative any time that I spoke to her!!!
Jul 9, 2024
Very knowledgeable and just a wonderful demeanor. I really appreciate her down to earth attitude.
Jun 24, 2024
she was awesome
Jun 17, 2024
I had my post op checkup with Brenda recently. She addressed all the questions I brought with me. Brenda is very caring and likeable and I admire her expertise. I felt completely informed after my appointment.
Recovery can be challenging pain-wise and emotionally, but being informed about what to expect and how to handle it makes all the difference getting through it.
Jun 14, 2024
Always has a contagious smile and beautiful attitude. ready to answer questions and keep you in the know.
Jun 7, 2024
Brenda was professional and efficient. Wait time for my appointment was slightly longer than normal, but Brenda apologized and indicated the team was extremely busy that morning.
Jun 6, 2024
Great kind considerate and thorough
May 29, 2024
Very good bed side manner!
Explains everything very well!!
Much appreciated!!!
May 24, 2024
prompt appointment time
answered all questions
very knowledgeable
very courteous
May 24, 2024
Very caring and down to earth about the therapy needed.
A special person.
May 18, 2024
She is knowledgeable and very personable. She is a very important part of the team.
May 14, 2024
Very thorough and compassionate knowledgeable
May 13, 2024
Brenda is helpful and kind. She listens and makes me feel comfortable.
May 2, 2024
Very pleasant and comfortable to talk to. She's very knowledgeable.
Apr 26, 2024
Nice! Puts you at ease also. Gets to point of explanations.I must say that she also does an amazing job of stitching people up.