Heather MacPhail, NP
Nurse Practitioner
2 Palisades Dr
Albany, NY 12205 Directions
4.7 out of 5
67 verified ratings
67 Ratings, 27 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jul 24, 2026
She deserves a raise. Very attentive and felt like she listened my concerns and then offered her professional opinion
Jul 14, 2026
Explained additional tests to be done and reasons for them.
Jul 10, 2026
Explained everything in a way I understood everything we talked about
Jun 18, 2026
During the call she was caring, informative explained everything in details. Her follow up with the letter of instructions for the upcoming surgery was wonderful!
Jun 18, 2026
Thank you so much ☺️🫶🏼
Jun 16, 2026
She remembered me from a prior visit.
Jun 16, 2026
Very happy with her especially with Dr Hoeszch calling me because I was concerned I wouldn’t get anybody and I just want to know what’s going on. But she helped me with this. Thank you so much.
Jun 15, 2026
Would highly recommend.... Thanks again!!
May 26, 2026
Everything she did was explained in a manner that was completely understood.
May 26, 2026
Elizabeth the nurse was also very nice and friendly.
May 22, 2026
I asked a question about pictures of my procedure and Heather left the room and came back with a computer so we could view the photos and discuss them. She definitely cared about my questions and concerns.
May 21, 2026
Heather was professional, understanding and caring.
May 1, 2026
She was kind, courteous, friendly, professional and genuinely a delight to me.
Apr 23, 2026
Heather is a compassionate person who really listens to your concerns and answers all questions. She is excellent.
Apr 10, 2026
Could not be more pleased with NP Heather.
Apr 10, 2026
Heather was excellent. My only disappointment was that I was not able to have all of test I need that day especially given the fact that this is a walk- in clinic advertising the availability of all necessary tests as a walk-in.
Apr 6, 2026
And then to follow up it’s 6 months out for a heart condition, what a joke
Mar 24, 2026
They were very good
Mar 10, 2026
explained things clearly, not rushed.
Mar 10, 2026
Very considerate. Highly recommend
Mar 5, 2026
Heather Macphail, PA was incredibly thorough. She took my concerns about unexpected heart palpitations seriously, and was able assure me that my vitals looked good. She explained possible causes for the palpitations and that they weren’t generally serious. Even still she didn’t just stop there, but took a next step of ordering blood work and scheduling an EKG to make sure that something more isn’t going on. All these actions were so reassuring that if something was going on it would be caught, and that even though risks seemed minimal she believed me when I said what was going on wasn’t normal for me. Beyond happy with her care.
Feb 17, 2026
All fine
Jan 30, 2026
Was aware of my concerns' and explained what I needed to do to feel better..
Jan 13, 2026
I could not ask for any better person than her. She is a very good physician.. I can’t say any more about her👩⚕️
Jan 13, 2026
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Jan 9, 2026
Very pleasant and respectful.
Jan 8, 2026
she was a professional and all aspects