Phoebe General Surgery
4.9 out of 5
3,222 verified ratings
3,222 Ratings, 1,269 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise Phoebe General Surgery for professional, compassionate care and clear communication. Providers are described as knowledgeable, attentive, and skilled; several comments highlight excellent bedside manner and thorough explanations before and after procedures. Staff and technicians are repeatedly noted as friendly, caring, and helpful. Positive experiences with procedures (colonoscopies, CT scans, IV treatments) and successful surgical outcomes are frequently mentioned, contributing to strong trust and long-term patient relationships with the practice.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
May 3, 2026
Phoebe General Surgery of Albany
Could not have been better.
May 1, 2026
The tech was pleasant, professional, and the ultrasound was seamless. She had a great attitude and let me know when my results would be ready.
Apr 28, 2026
He told me what to expect and what to plan for during and after the surgery.
Apr 28, 2026
I feel that I was well taken care of from beginning to the end.
Apr 28, 2026
Dr. Tott is absolutely Awesome.
Apr 27, 2026
From the providers to the office staff is fantastic. Shelby Marshall stood out the most. She always has an up beat personality and ALWAYS has a smile on her face!
Apr 26, 2026
The nurse who took care of me was wonderful. Her name was Lisa.
Apr 24, 2026
I am really glad that I got to see Dr. Sheff again. I have full confidence in what Dr Sheff recommended and is going to set up for me. Thank you very much and God Bless you all.
Apr 23, 2026
Dr. Joyner did my colonoscopy in 2022 and he was great then and is always great. I ask for him personally.
Apr 22, 2026
Dr. Sheff is a very understanding, respectful, reliable, communicative and caring person. He explains things in a manner to which his patient understands. He listens and provides accurate information and answers.
Apr 14, 2026
My provider explained everything I needed to know about my upcoming procedure, and answered all my questions. My provider was very understanding and I appreciate that.
Apr 12, 2026
The staff were very patient and compassionate. I was seen on time, no long wait.
Apr 7, 2026
My doctor is very polite and asks me questions. She also listens to what I have to say. She doesn't rush you during your visit. She is very patients.
Apr 3, 2026
Prompt and courteous service
Mar 28, 2026
Professional staff. Interested in patient and their comfort. Explained all procedures. Also included patient in the process and explained what the Doctor was seeing on the screen. Very pleasant experience. I would suggest that the patient be informed of instructions to fast be made known before the appointment. I had to read it on the internet in order to be prepared.
Mar 25, 2026
My first experience with Dr. Sheff went great. He and his office staff were very caring and helpful. I have full confidence and faith in Dr. Sheff for my surgery.
Mar 24, 2026
Confident with Dr. Joyner. Very good at explaining.
Mar 12, 2026
Great customer service
Mar 11, 2026
This was my first visit with him..but overall it was perfect
Mar 10, 2026
Dr. Tott answered all my questions and gave me answers and advice about what to do to continue to get better.
Mar 8, 2026
Everyone was very kind and compassionate
Mar 5, 2026
Dr. Joyner, to have just met, was professional and his staff was exceptional. This office is handling my needs.
Mar 3, 2026
Short wait, he listened to all my comments and thoughts, discussed solutions, made plans for treatments. He actually listened to my comments which is very rare for a lot of doctors these days and is greatly appreciated. His specialty is not something I often need but very much appreciated when needed
Feb 27, 2026
Very good visit
Feb 27, 2026
I am very pleased with Dr. JOYNER. HE HAS BEEN MY HUSBANDS GASTROENTEROLOGIST FOR SEVERAL YEARS THAT IS WHY I ASKED HIM IF HE WAS TAKING NEW PATIENTS. I OBSERVED HIM CARING FOR MY HUSBAND. I APPRECIATE BEING ONE OF HIS PATIENTS.
Feb 26, 2026
very good
Feb 25, 2026
She very friendly,Sweet,Incourging
Feb 25, 2026
Great customer service
Feb 24, 2026
Everything was great!
Feb 24, 2026
Seemed to be direct and quick.
Feb 20, 2026
The best beside manners I have experienced in the past 2 months.
Feb 20, 2026
The staff were very encouraging and supportive. I appreciate Jessica's patience and professionalism during me personal issues.while taking the CT SCAN
Feb 18, 2026
Dr. John Bennett is awesome...what more can I say!!!
Feb 18, 2026
Dr. Bennett is the best doctor I have ever had in my life. He is so caring. I trust him with my healthcare and my wellbeing.
Feb 17, 2026
I just really love Dr Joiner. He is kind, patient and caring. I have always had the utmost respect for him and value his medical advice.
Feb 16, 2026
Dr. Tott has always went above and beyond her duty to help me get well. I have had issues for years and she has been there for me. That means a lot.
Feb 13, 2026
The young lady at registration was wonderful and the young lady that did my ultrasound was awesome too. They were both professional but yet very personable.
Feb 12, 2026
Dr. Tott listened to my concerns, discussed different therapies and changed my medication.
Feb 11, 2026
Excellent!!
Feb 6, 2026
Everyone was kind and took care of me.
Feb 3, 2026
wonderful
Jan 31, 2026
My experience was way beyond my expectations!
I was so impressed with every staff from the
Receptionist, to my direct medical team that took and reviewed my case! Please keep up the great work!
Jan 29, 2026
Fantastic can't say enough good things
Jan 29, 2026
Satisfactory
Jan 29, 2026
Radiology and Speech Therapist was great and friendly
Jan 27, 2026
Dr Joyner is an excellent surgeon.
Jan 24, 2026
I'm giving this feedback because Jodi was Amazing!!!
Jan 22, 2026
This was a follow-up visit after some test. All went well.
Jan 22, 2026
Robert provided attentive, compassionate care.
Jan 16, 2026
I was very satisfied how I was treated.