At first I thought I wasn’t being “heard” when speaking but maybe I was being too sensitive. The after visit clinic notes confirmed my suspicions. The notes are riddled with inaccuracies, and some statements have a very dismissive tone to them. I do not appreciate a provider who charts inaccuracies when gathering information from a patient. The way to fix this problem is to ACUALLY hear your patient, not just “listen”. Also, the concerns that patients come to you with are important to them, and even though you may see these issues over and over in your practice, they are in many cases, scary, life changing issues for them. It would be nice to be met with something other than a flat effect, lack of interest, and at times a judgemental tone. This experience was awful and left me feeling worse, mentally and physically. A helpful hint regarding post visit clinical notes, select your words and phrases carefully, your selections can have a profound effect on a patient’s mental health, patient provider relationship, and ultimately on a patient’s recovery.

Appointment was on time. Dr was respectful, patient and caring.

very good and personable

Very patient and understanding. I felt like he gave a solid plan with next steps if that plan didn't work out.

Excellent Physician

I appreciate that he explained the reasons he was ordering the tests.

Dr Gates is one of the best doctors I’ve seen in a long time. He listened, was knowledgeable and seemed concerned. He was never condensing.

He was perfect!

Excellent. Felt he was very knowledgable.

Very kind and patient. Overall great experience

Mr Jordan listened to my concerns and answered all my questions while explaining.

The provider himself was nice and polite. I just don’t appreciate having to wait almost a half hour before he entered the room.

Dr. Gates seemed very competent in regards to my health concerns. He recommended certain tests and explained why they would be helpful.

Took his time, listened to what was going on, and explained things as he was going.

Very thorough, took his time to understand my concerns and answer my questions.

Looking forward to follow up visit