Frank Lai, MD
Urology
2490 Hospital Dr, #210
Mountain View, CA 94040 Directions
www.getcare.elcaminohealth.org
4.6 out of 5
643 verified ratings
643 Ratings, 46 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jun 27, 2025
Dr. Lai asked questions relative to the reason for my appointment. My wife and I felt comfortable speaking with him. He has a good sense of humor and put us at ease. He recommended following up on a different issue (sleep study) with my primary physician. His recommendations were much appreciated. A 6-week follow-up appointment was made before leaving.
Jun 22, 2025
Very positive experience with primary physician
May 31, 2025
Great experience
May 30, 2025
The medical topics were not familiar to me, so explanation was very helpful.
May 27, 2025
Excellent care
May 25, 2025
Excellent in every way!
May 24, 2025
We did not get into much details, but the explanations were fine
May 24, 2025
good
May 19, 2025
Very informative and answered all my questions
May 15, 2025
Their attention was very good
May 10, 2025
Dr. Lai is the absolute best. He gave me a new life three years ago with his Aquablation surgery.
May 1, 2025
Satisfactory
Apr 23, 2025
I am very happy with Dr. Lai. He listened, is clear & made sure he understood me.
Apr 14, 2025
Better than expected
Apr 7, 2025
I know that Dr Lai has a very busy practice but despite that he always takes time to provide clear explanations. He always provides time for my questions and he answers them clearly and thoughtfully. I'm very happy with the care he is providing me.
Apr 6, 2025
Dr Lai is an excellent surgeon and doctor. Thank you
Mar 28, 2025
Good
Mar 25, 2025
Excellent - Dr. Lai is excellent - clear, detailed, answered a my questions
Mar 23, 2025
Dr Frank Lai is an outstanding doctor. He is experienced, knowledgeable, friendly and truly cares about my health care issues.
Mar 22, 2025
Dr. Frank Lai clearly explained the results of my biopsy and my treatment options going forward. He also answered my questions about my medical condition and he satisfactorily addressed several concerns that I had.
Mar 20, 2025
Overall great experience and I would highly recommend this doctor's office to other people.
Mar 17, 2025
Dr. Lai spent 35 minutes with my wife and me reviewing all the data/testing that had been done. He was clear in answering our questions. An amazing, comforting experience.
Mar 17, 2025
Dr Lai did an excellent job of explaining all my options and the pros and cons of each!
Mar 14, 2025
All good
Mar 9, 2025
He understood the urgency of my needs and took care of them accordingly
Mar 6, 2025
Good appointment like always
Mar 6, 2025
Amazing
Mar 1, 2025
Dr. Lai spent an appropriate amount of time w/me, & was excited to tell me that I no longer need check-in appts, as I have now been kidney stone free for 6-7 yrs! So he told me that I am now on a 'call as needed' basis.
Feb 16, 2025
Dr.Lai was very approachable and very good
Jan 19, 2025
Dr. Lai is great!
Jan 12, 2025
Dr. Lai is GREAT ,!
Dec 30, 2024
Brief and good
Dec 15, 2024
No problems
Dec 14, 2024
Dr Lai is exceptional. He changed my life for the better
Dec 12, 2024
I would recommend this doctor and staff!
Dec 7, 2024
Dr Lai always provides clear answers to all of my questions. Despite having a very busy practice, I never feel rushed when discussing my health issues with him.
Nov 26, 2024
Good
Nov 19, 2024
I am very happy with my doctor Dr. Lai
Oct 1, 2024
I can't speak highly enough of Dr Lai's excellent care for me. What an amazing surgeon. Thank you
Sep 29, 2024
He was recommended by my regular doctor, and very grateful that he did!
Sep 5, 2024
Dr. Lai communicates in a very conversational manner. He allows time for questions and genuinely wants to make sure I understood everything in his explanations and answers to my questions. I feel very at ease when seeing him.
Sep 4, 2024
The doctor is clearly very knowledgeable but he is also very humble and easy to work with. Glad that I made an appointment to be seen by him.
Sep 1, 2024
Exceptional physician-thoughtful and irganized
Sep 1, 2024
Great
Aug 25, 2024
Outstanding service and skills
Aug 24, 2024
Dr. Frank Lai is a good listener and provides good advise and made a change of the prescription based on my feedback.