Dr. Rachael Lane, DO
Family Medicine
Trinity Health Medical Group, Primary Care - Lakes Village
6401 Prairie St, Suite 2600
Norton Shores, MI 49444 Directions
4.9 out of 5
407 verified ratings
407 Ratings, 115 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jul 18, 2025
She’s very kind person, and it shows in her profession
Jul 16, 2025
Very thorough and organized.
Jul 15, 2025
Dr Lane stepped up and filled in when my Dr was not available. I can’t say enough about how kind and thoughtful she was with me during a very stressful time in my life. In fact, if I didn’t like Dr Schermer so much, I would switch! It’s very comforting to know that I have a ‘backup’ Dr for emergencies.
Jul 14, 2025
Rachel was kind, courteous, and attentive. It was my first visit and she listened snd reviewed my past health records to ensure my current medications were covered.
Jul 9, 2025
Well pleased...
Jul 9, 2025
Looking forward to seeing her again
Jul 2, 2025
Dr Lane is very professional and compassionate.
Jul 2, 2025
Dr. Lane took time to talk and was caring and engaging - clearly very patient-focused
Jul 1, 2025
I found Rachael Lane to be compassionate. I am grateful to have her as my new PCP.
Jun 30, 2025
I like Dr Lane and I think she is a good doctor. At my visit though, I just didn’t feel like my concerns were addressed.
Jun 23, 2025
I feel very fortunate to have Dr. Lane as my provider. She always makes me feel like a valued patient.
Jun 16, 2025
The nurse was very accommodating and helpful when I was nervous about the vaccines. I felt very comfortable and safe sharing my concerns with Dr Lane.
Jun 10, 2025
I was very anxious (VERY) about my appointment & Dr. Lane & the staff made me feel comfortable. That means so much to me!
Jun 10, 2025
I would like my temperature checked. And if she cancels an appointment she needs to get you another appointment. That's just bad practice and makes you feel you don't matter.
Jun 2, 2025
Awesome
May 28, 2025
She was very generous with her time and carefully listened my concerns.carefully
May 28, 2025
Dr. Lane is wonderful. She is kind and compassionate. She is very relaxed and friendly while still remaining professional. Very nonjudgmental. She makes Dr. visit so pleasant.
May 27, 2025
Dr. Lane was fantastic. Very pleasant, honest, and professional.
May 27, 2025
Best doctor ever
May 27, 2025
Very satisfied and glad to be accepted as her new patient.
May 27, 2025
I have seen many providers, but Dr. Lane is the best.
May 23, 2025
Professional, caring person who listens to the patient.
May 20, 2025
Felt very comfortable with what answers I was getting to my questions. She was very good talking about my issues and explaining what she thought needed to be done..
May 16, 2025
Dr Lane is very easy to talk to and seems to genuinely care about her patients.
May 14, 2025
Great experience
May 14, 2025
I answered this about Dr. Lane - in one of first questions ! She is a Great Dr. for myself and my family !!
May 13, 2025
Great communication and caring
May 12, 2025
Very good first impressions
May 5, 2025
Very pleasant, thorough, caring, and I never felt like I was rushed through my appointment. The doctor spent time with me, and listened to my concerns.
Apr 28, 2025
This was my first appt. with Dr. Lane. She was GREAT! Listened and did not rush me. She is so knowledgeable and offered answers.
Apr 28, 2025
Made me feel important!
Apr 25, 2025
Thank you for caring for me
Apr 23, 2025
Dr. Lane was very thorough and listened to my concerns.
Apr 23, 2025
Dr Rachael Lane is one of the best doctors that i have had.
Apr 23, 2025
She was especially sensitive to the delicacy of speaking with a care giver in front of a patient with Alzheimer’s
Apr 22, 2025
This was a new patient visit, and gave me confidence to return.
Apr 18, 2025
My visit went very well. It is also nice to know that I have the patient portal to reach out to them anytime I need help.
Apr 7, 2025
Shes been very thorough in my health care.
Apr 4, 2025
Dr. Lane us wonderful.
Apr 1, 2025
Great and so caring. They all were
Mar 31, 2025
Was very happy that I have a Dr that I can talk to.
Mar 26, 2025
Very happy with the competence, compassion and overall care. I could be happier with the experience and recommend dr lane without hesitation
Mar 25, 2025
requested a few things - awaiting follow-through.
Mar 25, 2025
I would recommend Dr Lane to any one.
Mar 24, 2025
Dr. Lane is new to me, and I really appreciated her style.
Mar 24, 2025
All she did was work on computer the whole time she was talking to me..not listening
Mar 14, 2025
It was great and I wouldn’t change a thing.
Mar 7, 2025
Have always been treated with dignity and respect.
Mar 7, 2025
Excellent experience for my initial visit
Feb 24, 2025
Very kind, respectful and just a pleasure to speak with.