Fazillah Faiz, PA
Urgent Care
BJC Medical Group Convenient Care at Swansea
4000 North Illinois Lane
Swansea, IL 62226 Directions
4.6 out of 5
120 verified ratings
120 Ratings, 33 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jul 9, 2025
Was there anything that you feel was outstanding?
Everything went very well. I was well informed. Everyone was very professional and doing their jobs.
What could have been done to improve your experience?
Excellent service keep it up
Jun 27, 2025
Was there anything that you feel was outstanding?
The doctor was so very gentle and very friendly and caring.
What could have been done to improve your experience?
Nothing at all
May 24, 2025
Was there anything that you feel was outstanding?
Everything about this visit from start to finish was excellent. The doctor was amazing. She was friendly, courteous, informational. I will highly recommend this facility for needs of family and friends.
What could have been done to improve your experience?
Everything about this visit was very good.
May 21, 2025
Was there anything that you feel was outstanding?
The whole team that was there yesterday was very nice cordial they did everything they could in a timely matter
May 9, 2025
Was there anything that you feel was outstanding?
Everyone at the Columbia facility was excellent and caring.
May 7, 2025
Was there anything that you feel was outstanding?
All staff members I spoke with were all extremely friendly, helpful, and made me feel comfortable.
Apr 15, 2025
Was there anything that you feel was outstanding?
Everything was timely, professional and friendly
Apr 8, 2025
Was there anything that you feel was outstanding?
The doctor was excellent. She is very good at what she does.
Feb 26, 2025
Was there anything that you feel was outstanding?
The dr and the staff were exceptional
Feb 26, 2025
Was there anything that you feel was outstanding?
All of the staff was excellent and friendly!
Feb 25, 2025
Was there anything that you feel was outstanding?
Ms. Faiz was very professional and considerate. When she was made aware the Xray tech had left for the day, she went through all the options and helped me to come up with the best plan.
Feb 18, 2025
Was there anything that you feel was outstanding?
I was well pleased with everything
Feb 18, 2025
Was there anything that you feel was outstanding?
Everyone was extremely friendly and caring.
Feb 17, 2025
Was there anything that you feel was outstanding?
My first time there as a walk in and was absolutely great
Feb 17, 2025
Was there anything that you feel was outstanding?
Was so pleased how I was treated during the visit. Very thorough went over my records and medication before coming in the room. Did not leave me sitting for a long time.
Feb 13, 2025
Was there anything that you feel was outstanding?
I really liked the PA she was wonderful.
Jan 29, 2025
Was there anything that you feel was outstanding?
All of the staff was very friendly and attentive.
Jan 24, 2025
Was there anything that you feel was outstanding?
I feel everyone was very good to excellent
Jan 18, 2025
Was there anything that you feel was outstanding?
My care provider was excellent!!
Jan 14, 2025
Was there anything that you feel was outstanding?
Everyone was exceptional!
Jan 8, 2025
Was there anything that you feel was outstanding?
Entire staff was friendly and professional. Twice now I have recovered and felt much better only 24 hours after treatment. Staff is thorough and knowledgeable.
Jan 6, 2025
Was there anything that you feel was outstanding?
Fazillah was very professional and listened to my concerns while asking thorough questions.
Dec 6, 2024
Was there anything that you feel was outstanding?
Dr was excellent.
Dec 3, 2024
Was there anything that you feel was outstanding?
The staff was very friendly and accommodating. Their kindness and concern was outstanding. Thank you so much!
Nov 29, 2024
Was there anything that you feel was outstanding?
Everything was explained very clearly including any follow-up that would be occurring.
Nov 29, 2024
Was there anything that you feel was outstanding?
Everyone was very kind and considerate of my 95 year old mother not feeling well, very friendly. Dr. Fair was also so kind to mom and even pointed out that she saw mom exactly one year ago to the day for the same health issue. She also explained to mom her diagnosis and what to do to make her feel better. Very pleased with our care. You have a great team there.
Nov 21, 2024
Was there anything that you feel was outstanding?
all of the staff was very friendly and helpful
Nov 20, 2024
Was there anything that you feel was outstanding?
All were very good
Nov 7, 2024
Was there anything that you feel was outstanding?
The nuse who saw me first was exceptional. The doctor was excellent as well.
Nov 2, 2024
Was there anything that you feel was outstanding?
Very friendly team from receptionist, to nurse, to nurse practitioner.
Nov 2, 2024
Was there anything that you feel was outstanding?
Ms Faiz was as good as good as or better than a doctor. She was very knowledgeable of my condition and took the time to teach me proper method for bandaging my wound. I was very impressed with her.
Oct 21, 2024
Was there anything that you feel was outstanding?
Doctor Faiz is excellent!!
Oct 16, 2024
Was there anything that you feel was outstanding?
PA was very knowledgeable on explaining my symptoms and what to do at home to stay well