Fazillah Faiz, PA
Urgent Care
BJC Medical Group Convenient Care at Swansea
4000 North Illinois Lane
Swansea, IL 62226 Directions
4.6 out of 5
159 verified ratings
159 Ratings, 48 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
May 9, 2025
Was there anything that you feel was outstanding?
Everyone at the Columbia facility was excellent and caring.
May 7, 2025
Was there anything that you feel was outstanding?
All staff members I spoke with were all extremely friendly, helpful, and made me feel comfortable.
Apr 15, 2025
Was there anything that you feel was outstanding?
Everything was timely, professional and friendly
Apr 8, 2025
Was there anything that you feel was outstanding?
The doctor was excellent. She is very good at what she does.
Feb 26, 2025
Was there anything that you feel was outstanding?
The dr and the staff were exceptional
Feb 26, 2025
Was there anything that you feel was outstanding?
All of the staff was excellent and friendly!
Feb 25, 2025
Was there anything that you feel was outstanding?
Ms. Faiz was very professional and considerate. When she was made aware the Xray tech had left for the day, she went through all the options and helped me to come up with the best plan.
Feb 18, 2025
Was there anything that you feel was outstanding?
I was well pleased with everything
Feb 18, 2025
Was there anything that you feel was outstanding?
Everyone was extremely friendly and caring.
Feb 17, 2025
Was there anything that you feel was outstanding?
My first time there as a walk in and was absolutely great
Feb 17, 2025
Was there anything that you feel was outstanding?
Was so pleased how I was treated during the visit. Very thorough went over my records and medication before coming in the room. Did not leave me sitting for a long time.
Feb 13, 2025
Was there anything that you feel was outstanding?
I really liked the PA she was wonderful.
Jan 29, 2025
Was there anything that you feel was outstanding?
All of the staff was very friendly and attentive.
Jan 24, 2025
Was there anything that you feel was outstanding?
I feel everyone was very good to excellent
Jan 18, 2025
Was there anything that you feel was outstanding?
My care provider was excellent!!
Jan 14, 2025
Was there anything that you feel was outstanding?
Everyone was exceptional!
Jan 8, 2025
Was there anything that you feel was outstanding?
Entire staff was friendly and professional. Twice now I have recovered and felt much better only 24 hours after treatment. Staff is thorough and knowledgeable.
Jan 6, 2025
Was there anything that you feel was outstanding?
Fazillah was very professional and listened to my concerns while asking thorough questions.
Dec 6, 2024
Was there anything that you feel was outstanding?
Dr was excellent.
Dec 3, 2024
Was there anything that you feel was outstanding?
The staff was very friendly and accommodating. Their kindness and concern was outstanding. Thank you so much!
Nov 29, 2024
Was there anything that you feel was outstanding?
Everything was explained very clearly including any follow-up that would be occurring.
Nov 29, 2024
Was there anything that you feel was outstanding?
Everyone was very kind and considerate of my 95 year old mother not feeling well, very friendly. Dr. Fair was also so kind to mom and even pointed out that she saw mom exactly one year ago to the day for the same health issue. She also explained to mom her diagnosis and what to do to make her feel better. Very pleased with our care. You have a great team there.
Nov 21, 2024
Was there anything that you feel was outstanding?
all of the staff was very friendly and helpful
Nov 20, 2024
Was there anything that you feel was outstanding?
All were very good
Nov 7, 2024
Was there anything that you feel was outstanding?
The nuse who saw me first was exceptional. The doctor was excellent as well.
Nov 2, 2024
Was there anything that you feel was outstanding?
Very friendly team from receptionist, to nurse, to nurse practitioner.
Nov 2, 2024
Was there anything that you feel was outstanding?
Ms Faiz was as good as good as or better than a doctor. She was very knowledgeable of my condition and took the time to teach me proper method for bandaging my wound. I was very impressed with her.
Oct 21, 2024
Was there anything that you feel was outstanding?
Doctor Faiz is excellent!!
Oct 16, 2024
Was there anything that you feel was outstanding?
PA was very knowledgeable on explaining my symptoms and what to do at home to stay well
Oct 4, 2024
Was there anything that you feel was outstanding?
I appreciate the care and kindness shown by P.A. Fair and the tech that took my vitals.
Oct 3, 2024
Was there anything that you feel was outstanding?
The PA was wonderful! She took time with my questions and made sure I understood. I was very anxious and she explained everything.
Sep 23, 2024
Was there anything that you feel was outstanding?
The PA I saw was very nice, thorough and explained what might be going on, my medications, and what I need to do next if I don't feel better.
Sep 12, 2024
Was there anything that you feel was outstanding?
She was polite, very informative, caring and helpful. All Doctors should have her skills.
Sep 11, 2024
Was there anything that you feel was outstanding?
Everyone I interacted with were very professional and nice.
Sep 10, 2024
Was there anything that you feel was outstanding?
This was the kindest most professional group of women from front desk to the doctor herself! I would totally recommend to friends and family as well as visit again if I needed to!
Sep 9, 2024
Was there anything that you feel was outstanding?
The PA was excellent with her work.
Sep 9, 2024
Was there anything that you feel was outstanding?
The Physician Assistant was extremely professional, easy to talk to, friendly and took the time to look over my med list before prescribing my antibiotic, therefore finding an interaction between the original antibiotic she was going to suggest for me. Had she not taken the extra few seconds to check-it could have been a bad outcome. I truly was impressed with her!
Sep 5, 2024
Was there anything that you feel was outstanding?
Everyone was professional!
Aug 25, 2024
Was there anything that you feel was outstanding?
Everyone I encountered was helpful and courteous.
Aug 17, 2024
Was there anything that you feel was outstanding?
The PA was wonderful and knowledgeable
Aug 8, 2024
Was there anything that you feel was outstanding?
Made appointment, and was seen on time. Staff was friendly and concerned PA was helpful and provided me with the medication I needed to address the issue that I came to convenient care for.
Jul 24, 2024
Was there anything that you feel was outstanding?
I had an excellence experience at the CC at Swansea. Huge shout out to your PA, Fazillah Faiz. She was amazing. She listened to my concerns involved me in the plan of care.
Jul 20, 2024
Was there anything that you feel was outstanding?
All did a great job
Jul 20, 2024
Was there anything that you feel was outstanding?
Everyone was so welcoming!! Although I was there due to being sick, they made it such an enjoyable experience!
Jul 4, 2024
Was there anything that you feel was outstanding?
Was very helpful and did not rush
Jul 1, 2024
Was there anything that you feel was outstanding?
The entire staff was kind and respectful. From the front desk, the nurse, and the PA.
Jul 1, 2024
Was there anything that you feel was outstanding?
The PA was very informative, gave great explanation of what was needed, why, what to watch for and what to do over the coming days. I left confident in her findings and instruction for post visit care.
Jun 26, 2024
Was there anything that you feel was outstanding?
All staff did excellent