Derek Heard, MD
Primary Care
901 N. Madison St.
Albany, GA 31701 Directions
4.9 out of 5
1,688 verified ratings
1,688 Ratings, 753 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Dec 17, 2025
The staff was extremely professional and helpful!
Dec 12, 2025
Dr. Heard has been my family doctor for over 20 years. He is competent, compassionate, and thorough whenever I have seen him. He is an exceptional doctor.
Dec 12, 2025
Stella in carlton breast center was awesome with her people skills and dwfinitely job skills are extraordinary .
Dec 11, 2025
Dr heard is the best makes sure you understand what's going on with your health
Dec 10, 2025
Excellent
Dec 6, 2025
My interaction with the staff. She gave clear instructions and she was very caring about me and the procedure. She doe6just come to work for a check she come for the people and you feel that talking to her
Dec 5, 2025
Friendly staff and no waiting for appointment
Dec 2, 2025
satisfied with service
Dec 1, 2025
LP
Nov 28, 2025
I love and appreciate Dr. Heard. He's easy to talk with, very caring, respectful and shows much concern for my health and well bein.
Nov 27, 2025
Very Good
Nov 27, 2025
I was able to get in and out quickly.
Nov 26, 2025
My time with Dr. Heard is always pleasant.
Nov 23, 2025
My provider gave me plenty of time to inform him of any complaint or concern. Review my medication, made sure I received my flu shoot. My sure my my medication was forwarded to my pharmacy for refill when needed. Love my doctor.
Nov 21, 2025
I gsve this rating because the customer service is wonderful
Nov 20, 2025
Excellent Customer Service
Nov 19, 2025
Listens to me and answers all my questions
Nov 19, 2025
The lab tech was very passionate and made sure I was comfortable during tje service.
Nov 12, 2025
Dr. Heard is very professional, friendly, understanding and knowledgeable of my medical concerns. He makes you feel that you are important and provides the professional advice each and every visit. Thank you Dr. Heard. Please don't change.
Nov 12, 2025
Dr. Heard was very concerned about my ciondition and took all avenues to analyze my condition. That made me feel at ease.
Nov 11, 2025
Dr. Heard always making sure labs are done when needed and always explain any problem i may have.
Oct 29, 2025
Dr Heard is an excellent doctor. He really care about our health and well being.
Oct 27, 2025
Always my expectations
Oct 22, 2025
I really enjoyed the visit with my doctor. He always listens and make sure I have the medication that I need and that I am taken care of . I feel that he looks out for my sell being., but I was there too long
Oct 22, 2025
Dr. Heard, listen and thoroughly explains the best course of treatment.
Oct 21, 2025
Always a very good experience with Dr. Heard.
Oct 16, 2025
Dr Heard was very knowledgeable and respectful . Thank you for being a great Doctor.
Oct 15, 2025
My experience with Dr. Heard is always a Great one he is very knowledgeable about my condition and always provides me with the appropriate treatment for my condition!!
Oct 8, 2025
I received good timely care
Oct 7, 2025
The tech was great and every thing when do smooth that I love!
Oct 5, 2025
The team was very nice and friendly
Oct 2, 2025
Dr Heard is an amazing provider. He listens attentively and show deep concern for my health. He is very trustworthy. Thank you Dr Heard
Sep 27, 2025
Dr. Heard is very professional and knowledgeable. He's very understanding and explains your health very well. Thanks again Dr. HEARD and keep up the great work.
Sep 24, 2025
He checked my most recent results and said things looked good except my T4 and he ordered lab work there in the office.
Sep 23, 2025
Love Dr Heard great Dr great service from him and his Phoebe Staff God Bless them all they are truly Angels
Sep 22, 2025
They were very professional, and courteous to me.
Sep 18, 2025
Always informative, courteous and professional.
Sep 17, 2025
My overall experience was topnotch. Dr. Heard and staff are the Best.
Aug 30, 2025
Great Service
Aug 28, 2025
Dr Heard is always knowledgeable of the care I need and explains everything that I understand how to monitor and continue my care
Aug 28, 2025
Experience staff
Aug 27, 2025
I feel the patient should always feel like they are part of their care. This is because they know their bodies better than anyone.Dr. Hestd makes feel that I have a say in my care.
Aug 25, 2025
Excellent Doctor! He has always been professional, kind and attentive my needs and concerns
Aug 25, 2025
Customer Service
Aug 24, 2025
Great professional customer service with kindness.
Aug 23, 2025
Everybody was courteous, helpful and professional. The wait time was satisfactory. I was greeted as I entered the office and kindly instructed what I needed to do.
Aug 22, 2025
The staff from check in desk to imaging were professional and courteous.
Aug 17, 2025
Great Visit well informed about my health.
Aug 14, 2025
Wellness visit. I was able to ask questions about my health.
Aug 13, 2025
I’ve always had a very good informative visit with my provider. Questions are always answered and information given.