Craig, Kayla FNP
Family Medicine
BJC Medical Group Family Physicians of Bethalto
163 East Bethalto Drive
Bethalto, IL 62010 Directions
4.7 out of 5
183 verified ratings
183 Ratings, 58 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Oct 17, 2025
Was there anything that you feel was outstanding?
Staff was great. Friendly, professional and put me at ease. Kayla was great as well. Put me at ease.
What could have been done to improve your experience?
Was good all around.
Oct 16, 2025
Was there anything that you feel was outstanding?
Kayla!
What could have been done to improve your experience?
Nothing.
Oct 15, 2025
Was there anything that you feel was outstanding?
Everyone was extremely nice and informative.
What could have been done to improve your experience?
N/A
Oct 1, 2025
Was there anything that you feel was outstanding?
Kayla goes out of her way to help me with my bi-polar symptoms. She is the most in and in tune physician I have ever had and could not be more happy to have her in my life.
What could have been done to improve your experience?
Nothing it was great
Sep 29, 2025
Was there anything that you feel was outstanding?
Everyone that was involved
What could have been done to improve your experience?
Nothing
Sep 29, 2025
Was there anything that you feel was outstanding?
Kayla Craig is great. She listens, explains and isn’t in a hurry.
Sep 25, 2025
Was there anything that you feel was outstanding?
Really liked Ms Craig’s interest in my health.
What could have been done to improve your experience?
Nothing,
Sep 20, 2025
Was there anything that you feel was outstanding?
Kayla Ann Craig Has been one of the best NP’s That I have seen since I have been with BJC, her demeanor and knowledge was excellent. I look forward to being able to use her again and again with my medical needs.
Sep 20, 2025
Was there anything that you feel was outstanding?
I love Kayla. I recommend her to everyone!
Sep 18, 2025
Was there anything that you feel was outstanding?
This was my first time seeing Kayla. What a professional she was. Very concerned with my issue and very good at explaining things
Sep 13, 2025
Was there anything that you feel was outstanding?
Kayla was great! Very knowledgeable and nice!!
Sep 9, 2025
Was there anything that you feel was outstanding?
Kayla was so nice!!! 10/10 recommend.
What could have been done to improve your experience?
Everything was perfect
Aug 27, 2025
Was there anything that you feel was outstanding?
Everybody was so professional!
What could have been done to improve your experience?
No
Aug 25, 2025
Was there anything that you feel was outstanding?
My care provider and staff were great.
What could have been done to improve your experience?
Nothing except keep providing great care and compassion.
Aug 21, 2025
Was there anything that you feel was outstanding?
Kayla is wonderful! Quick to respond and always helpful.
Aug 21, 2025
Was there anything that you feel was outstanding?
Good
What could have been done to improve your experience?
Not tho g
Aug 20, 2025
Was there anything that you feel was outstanding?
Kayla and the nurse were great.
Aug 15, 2025
Was there anything that you feel was outstanding?
Kayla Craig is an excellent provider who is an credit to BJC
What could have been done to improve your experience?
Nothing
Aug 13, 2025
Was there anything that you feel was outstanding?
Kayla has show me finally what connecting with your Dr. Should feel like thank you so much Kayla, I'd be lost without you.
What could have been done to improve your experience?
Time for her to sit and talk.
Aug 11, 2025
Was there anything that you feel was outstanding?
All of the staff from the front desk to the Nurse practitioner and nurse was great, very pleasant visit and got the help I needed.
Aug 9, 2025
Was there anything that you feel was outstanding?
The best doctor visit I’ve ever had. Kayla is very thorough, listened well and made me feel heard, understood and cared for! So much so, I’m asking if I can become her patient as she was filling in for my normal NP.
What could have been done to improve your experience?
Nothing.
Aug 6, 2025
Was there anything that you feel was outstanding?
Kayla is terrific and the reason I use the office.
Aug 5, 2025
Was there anything that you feel was outstanding?
Kayla and [staff] are amazing, I love how personable they both are. they make me feel comfortable and like I'm in good hands.
Jul 26, 2025
Was there anything that you feel was outstanding?
Kayla Craig was very though answering all my questions as well as those from my wife. I really appreciate Kayla explaining the results of my tests.
What could have been done to improve your experience?
Nothing the appointment was very early in the day. Kayla was ready and had me out so my wife and I could go out for breakfast
Jul 14, 2025
Was there anything that you feel was outstanding?
All were
What could have been done to improve your experience?
Nothing
Jul 11, 2025
Was there anything that you feel was outstanding?
All employees were spot-on professional
What could have been done to improve your experience?
all was good.
Jul 11, 2025
Was there anything that you feel was outstanding?
Everything was quality. Perfect visit
Jun 28, 2025
Was there anything that you feel was outstanding?
Kayla Craig did an excellent job she listened to everything I said and n my are feel good about ever
What could have been done to improve your experience?
Nothing
Jun 25, 2025
Was there anything that you feel was outstanding?
All of staff was great
What could have been done to improve your experience?
Everything ok
Jun 17, 2025
What could have been done to improve your experience?
Contact me to review test results.
Jun 12, 2025
Was there anything that you feel was outstanding?
Every time I go there it’s always a amazing experience very clean friendly and courteous very appreciative
What could have been done to improve your experience?
Can’t think of anything
Jun 9, 2025
Was there anything that you feel was outstanding?
Kayla is doing a great job she takes her time and is very down to earth and humble
Jun 8, 2025
Was there anything that you feel was outstanding?
Kayla is so sweet and very kind. She listens to my concerns and addresses them promptly. Knowing I am a RN, giving me the medication and care I need at any time is so great. She’s dedicated to making her patients feel seen and heard. I really enjoy my appointments with her.
What could have been done to improve your experience?
Nothing needs improvement. The staff are great!
Jun 6, 2025
Was there anything that you feel was outstanding?
everyone was great from start to finish!
What could have been done to improve your experience?
nothing
Jun 6, 2025
Was there anything that you feel was outstanding?
The doctor i seen was amazing
Jun 5, 2025
Was there anything that you feel was outstanding?
From start to finish this was a great experience. I had never been to this location. Each one of those encounters so friendly, helpful and an overall positive experience. From the staff to the visit with Kayla. It was pleasant all the way around.
What could have been done to improve your experience?
There was nothing to improve, it went swimmingly well.
Jun 4, 2025
Was there anything that you feel was outstanding?
Kayla was very helpful & pleasant to help me assess my hip/back condition.
May 28, 2025
Was there anything that you feel was outstanding?
NP Craig listened and did her best to help me. I left the office with hope for better health.
Apr 30, 2025
Was there anything that you feel was outstanding?
They were all very good
Apr 14, 2025
Was there anything that you feel was outstanding?
Kayla was very good and listened to my concerns.
Apr 9, 2025
Was there anything that you feel was outstanding?
The PA was excellent, first visit with her, let me ask questions and I did not feel rushed
Apr 3, 2025
Was there anything that you feel was outstanding?
I was apprehensive and nervous about my upcoming double knee replacement. She shared her story with me and gave me good advice to aid with my recovery. I REALLY appreciate her advice and confidence in my medical journey. I felt very heard and left with more information.
Mar 6, 2025
Was there anything that you feel was outstanding?
Kayla was very compassionate and sincerely listened to my issues. She did not make me feel as if she was just trying to check off a box. Her approach to patient care was excellent.
Feb 28, 2025
Was there anything that you feel was outstanding?
KAyla was amazing took her time with me explaining things I felt at ease with her
Feb 15, 2025
Was there anything that you feel was outstanding?
Everyone was great.
Feb 8, 2025
Was there anything that you feel was outstanding?
This office always goes the extra step to insure your needs are met...From Dr.Harms to staff always go above and beyond to accommodate your needs...I feel very fortunate to have them..
Feb 7, 2025
Was there anything that you feel was outstanding?
Kayla was great.
Feb 5, 2025
Was there anything that you feel was outstanding?
Kayla was very nice
Feb 4, 2025
Was there anything that you feel was outstanding?
Positive Communication. Listened to my health concerns. Answered my questions. Pointed me in a healthier direction. A+
Jan 13, 2025
Was there anything that you feel was outstanding?
Kayla Craig was extremely helpful and concerned about my condition and treatment