120 Ratings, 72 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jan 22, 2025
Timely and painless - there was supposed to be a prescription for Prednisolone (pink cap) called into my pharmacy but it has not
Jan 14, 2025
Everyone I interacted with in the laser clinic, including Dr. Samuels, was warm and friendly, while also communicating professionalism. I felt quite safe, which is what you want when someone is mucking about with your eyes!
Dec 17, 2024
Great service
Dec 10, 2024
Efficient, professional and timely treatment.
Oct 29, 2024
The staff was friendly and was a quick and painless procedure.
Oct 1, 2024
Every person I encountered during my visit was kind, helpful, and very reassuring. I left the appointment feeling very good about the care I received.
Sep 30, 2024
Excellent service
Sep 28, 2024
Great service
Sep 28, 2024
I have been to this clinic twice now. The receptionist and assistants are always very nice and helpful.
The rest of the visit is rather cold and impersonal. I can’t identify what it is, but I do not feel like I’m “seen” or a valued customer.
I make the two hour drive because of UAB’s medical research reputation.
Sep 28, 2024
Staff very polite and efficient, Explaining what is happening
Sep 28, 2024
Personality and you don't have to wait a long time.
Sep 23, 2024
Everyone was amazing. Fantastic service
Sep 23, 2024
Very nice people and fast service
Sep 22, 2024
Dr Samuels took his time with me explaining what he saw.
Sep 17, 2024
They did a good job on my eyes
Sep 9, 2024
Good works
Sep 7, 2024
I get very good service there.
Sep 7, 2024
I did not have a long wait after I signed in. The staff were very polite and professional. Dr. Samuels answered and questions that I asked and a good report.
Aug 26, 2024
Everything I needed done, was done well and everyone was really friendly and caring. The only reason I didn't give a 10 is because the vision test appeared to be on older equipment so for my bad eyes it was really hard to see...on the 4th floor exam rooms, the vision test equipment is brighter, clearer and sharper.
Aug 24, 2024
Because for the 1st time everyone was so nice and friendly.Just simply wonderful!!!Really made my day!!!Especially with me being handicap 'They were so eager 😁 to help.Pray when I go back in September I will have the same people who really made me comfortable.
Aug 21, 2024
Very good Service
Aug 18, 2024
People are kind and considerate.
Aug 18, 2024
Visit was on time, staff professional, and provider personable as well as an excellent and skilled surgeon. We are always pleased seeing Dr. Samuels.
Aug 17, 2024
Explained condition and needed procedure options very well answered questions.
Aug 17, 2024
I have great confidence in their professional skill .
Aug 17, 2024
Personal professional care !
Aug 15, 2024
I went to have my eyes checked because they were red, aching and sore and I had a bed headache. Dr. Samuels stood his distance from me and acted like he did not want to touch me. I do not remember him touching or examining my eyes. He just stated that I had pink eyes and I was looking for him to prescribe me something for the pain and soreness and he did not. He claimed that time was the only thing that would heal me. How can you diagnose a patient without touching the eyes? This was my first time going to this location and seeing Dr. Samuels as in the past, I have always gone to downtown, Birmingham Callahan location. I was very disappointed and felt like Dr. Samuels did not take the time and care for me as a human being or patient.
Aug 13, 2024
The location is a bit hard to navigate but the care has been outstanding.
Aug 11, 2024
Love the Hoover location - always seems to be close to appointment time - plus, the staff is very friendly and responsive
Aug 10, 2024
Staff, location and service
Aug 7, 2024
I still hope for the day when wait time is no more than 20 minutes.
Aug 6, 2024
They were very responsive to my concerns.
Aug 4, 2024
very satisf
Aug 3, 2024
Timeliness and professionalism.
Jul 29, 2024
On time, not a long wait!!
Jul 28, 2024
I really Like Dr. Samuels, he was very informative about my eyes. This was my first visit with him. Thanks Dr. Samuels
Jul 27, 2024
Dr Samuels
Jul 27, 2024
Professional, good reputation for high quality care
Jul 23, 2024
I like the Doctor that I saw the staff was great
Jul 22, 2024
The doctor and the staff are very good people.
Jul 21, 2024
Competent, friendly staff. Had their backup plan in place due to computers being down. Were seeing patients efficiently with some delay.
Jul 21, 2024
Dr. Brian Samuels is highly qualified, very kind, and patient.
Jul 10, 2024
Knowledgeable doctor. Friendly staff and very good results.
Jul 8, 2024
The quality of care is outstanding. Cordial and friendly staff.
Jul 7, 2024
Great care!
Jul 2, 2024
Slow service and hard to locate facility
Jul 2, 2024
Knowledge, skill, research for my problem (glaucoma)..
Jul 2, 2024
Dr.Samuels
Jul 2, 2024
Efficient, effective, easy going.
Jul 2, 2024
Had to wait in the waiting room for more than a half hour before being seen.