Bowen, Kaylee
Primary
4.7 out of 5
227 verified ratings
227 Ratings, 60 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Oct 17, 2025
Was there anything that you feel was outstanding?
Entire staff was great
What could have been done to improve your experience?
Nothing
Oct 10, 2025
Was there anything that you feel was outstanding?
MA was kind and explained everything well, as did Kailey Bowen. I was treated respectfully and everyone was kind and helpful.
Oct 10, 2025
Was there anything that you feel was outstanding?
The doctor was outstanding in that she was very approachable and easy to talk to. Also thorough in ordering the tests in order to properly diagnose my condition and recommend appropriate treatment.
Oct 3, 2025
Was there anything that you feel was outstanding?
Dr. Bowen did an excellent job in her diagnosis. I was having ear issues besides sinus problem. They flushed out my ear canals and am able to hear better from that ear in quite a while. Thank you.
What could have been done to improve your experience?
Nothing.
Oct 3, 2025
Was there anything that you feel was outstanding?
No
What could have been done to improve your experience?
No need for improvement
Sep 17, 2025
Was there anything that you feel was outstanding?
Kaylee was excellent, caring, compassionate and knowledgeable. She recommended I go to the ED which I did and it was the perfect call. She could have been any better. She provided excellent care for me.
What could have been done to improve your experience?
Nothing all was excellent.
Sep 10, 2025
Was there anything that you feel was outstanding?
Kaylee was very nice and concerned for me and my health. She remembered seeing me a few days prior for the same illness and was concerned about my recovery.
Sep 5, 2025
Was there anything that you feel was outstanding?
No staff great.
What could have been done to improve your experience?
Nothing at this time.
Sep 1, 2025
What could have been done to improve your experience?
Nothing
Aug 29, 2025
Was there anything that you feel was outstanding?
Perhaps explain things in a tone that doesn’t make you feel inadequate.
What could have been done to improve your experience?
Not sure
Aug 29, 2025
Was there anything that you feel was outstanding?
The whole office is always friendly and welcoming.
What could have been done to improve your experience?
Everything was wonderful!
Aug 28, 2025
Was there anything that you feel was outstanding?
Everything went well
Aug 27, 2025
Was there anything that you feel was outstanding?
Everyone was very nice.
Aug 27, 2025
Was there anything that you feel was outstanding?
Kaylee was attentive and thorough. The nurse was very kind.
Aug 23, 2025
Was there anything that you feel was outstanding?
Great job😊
Aug 20, 2025
Was there anything that you feel was outstanding?
No all great
Aug 18, 2025
Was there anything that you feel was outstanding?
Kaylee has very good listening skills. She engaged with the background of my case and sought to understand why I visited convenience care. She was clear in her communication as to what would be next.
Jul 29, 2025
Was there anything that you feel was outstanding?
Kaylee Bowen was wonderful! I would like her as my nurse practitioner always! She was caring, and really took the time to listen and answer my questions.
Jul 29, 2025
Was there anything that you feel was outstanding?
We have seen Kaylee a few times. She is always so nice and caring.
What could have been done to improve your experience?
Nothing
Jul 28, 2025
Was there anything that you feel was outstanding?
I stopped by Saturday morning. Everybody was nice and friendly. Got me in quick and took time to ask questions and listen to me.
What could have been done to improve your experience?
Cant think of anything
Jul 23, 2025
Was there anything that you feel was outstanding?
Kaylee and the whole staff were excellent
Jul 18, 2025
Was there anything that you feel was outstanding?
Kaylee was exceptionally nice and thorough. I complained about pain in my teeth. I had no idea she would really look at it and tell me what to watch for. She's very professional and friendly. She addressed my concerns. I felt very comfortable knowing that she had the best protocol for my care.
Jul 16, 2025
Was there anything that you feel was outstanding?
Kaylee Brown was excellent in her level of care and friendky and very courteous.
What could have been done to improve your experience?
I cant think of anything that needed improvement.
Jul 10, 2025
Was there anything that you feel was outstanding?
They were all great
What could have been done to improve your experience?
Can’t think of anything
Jul 7, 2025
Was there anything that you feel was outstanding?
Kaylee is wonderful as checked everything
What could have been done to improve your experience?
Nothing
Jul 5, 2025
Was there anything that you feel was outstanding?
Everyone’s was amazing, friendly, took time with me.
What could have been done to improve your experience?
Quality of care excellent!
Jul 4, 2025
Was there anything that you feel was outstanding?
Yes
What could have been done to improve your experience?
Nothing
Jun 30, 2025
Was there anything that you feel was outstanding?
No... everyone was friendly and helpful
What could have been done to improve your experience?
Nothing
Jun 24, 2025
Was there anything that you feel was outstanding?
The entire staff, from the front desk, to the exam room, and everyone else I encountered, were outstanding.
What could have been done to improve your experience?
Everything was pleasant. I can’t think of anything that could be done to improve this facility and its’ staff.
Jun 16, 2025
Was there anything that you feel was outstanding?
All the staff was exceptional!
What could have been done to improve your experience?
Nothing..
Jun 15, 2025
Was there anything that you feel was outstanding?
The doctor and staff were timely and professional
What could have been done to improve your experience?
Nothing
Jun 3, 2025
Was there anything that you feel was outstanding?
Kaylee was wonderful and her approach to providing excellent patient care is amazing.
May 9, 2025
Was there anything that you feel was outstanding?
Kaylee Bowen was amazing to see. Even coordinated between my normal doctor there at the facility as I didn't think I'd be able to get a quick appointment I just opted to see someone at the convenient care side.
May 8, 2025
Was there anything that you feel was outstanding?
Kayla was superb
May 5, 2025
Was there anything that you feel was outstanding?
I Love this Bethalto office. Very Respectful
Apr 25, 2025
Was there anything that you feel was outstanding?
Kaylee was very professional and knowledgeable. Great visit !
Apr 17, 2025
Was there anything that you feel was outstanding?
Excellent service, very friendly and informative.
Apr 17, 2025
Was there anything that you feel was outstanding?
Kaylee did an excellent job
Apr 2, 2025
Was there anything that you feel was outstanding?
The NP that saw me, Kaylee, treated me compassion as she could see that I was really hurting.
Mar 29, 2025
Was there anything that you feel was outstanding?
Everyone was very helpful and courteous.
Mar 18, 2025
Was there anything that you feel was outstanding?
Kaylee is a GREAT NP, she took her time with me, explained everything to me, and made sure to let me know what to do as a follow up.
Mar 18, 2025
Was there anything that you feel was outstanding?
Kaylee was wonderful. The staff were very polite and productive.
Mar 12, 2025
Was there anything that you feel was outstanding?
Kaylee was professional, yet down to earth with kindness and compassion.
Mar 3, 2025
Was there anything that you feel was outstanding?
The staff and doctor were very helpful
Feb 18, 2025
Was there anything that you feel was outstanding?
Kaylee is just awesome. She is so thorough, friendly, informative and actually cares about my treatment. She is the reason I chose to come to Bethalto for convenient care. She is top notch in my book. Can't say enough wonderful things about her.
Feb 5, 2025
Was there anything that you feel was outstanding?
Kaylee was excellent.
Jan 29, 2025
Was there anything that you feel was outstanding?
Kaylee was very kind and professional and answered all my questions. Never used convenient care in the past but def was a good experience.
Jan 27, 2025
Was there anything that you feel was outstanding?
could not have been any better
Jan 16, 2025
Was there anything that you feel was outstanding?
NP was professional yet courteous. She was quite knowledgeable regarding my issue. I highly recommend her.
Jan 10, 2025
Was there anything that you feel was outstanding?
All staff were very caring, professional and informative. They gave you time to explain your concerns.