Dr. Benjamin J. Kaplan, DO
Family Medicine
Primary Care West Arbor
4350 Jackson Rd, Suite 200
Ann Arbor, MI 48103 Directions
4.8 out of 5
517 verified ratings
517 Ratings, 151 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Oct 22, 2025
The staff is always great. The last couple years they have really improved. And Doctor Kaplan is always on time and very kind and professional. I always feel valued as a client.
Oct 21, 2025
On time and good report with patients!
Great gp! Send message through portal, he or his staff gets right back to you!
Oct 21, 2025
Dr Kaplan is concerned and accessible. He is an excellent primary care provider.
Oct 20, 2025
He is through and prompt ! I have trust in him!
Oct 13, 2025
There is absolutely no doctor like Dr. Kaplan. His sense of humor, knowledge and empathy put him head and shoulders above other medical professionals. We think you should have him cloned.
Oct 11, 2025
Best doctor. Very kind and helpful 🙏
Oct 10, 2025
Dr Kaplan is our family's primary care doctor. He is so kind and knowledgeable. He is very keen to help us to tackle our health issues.
Oct 8, 2025
I am BLESSED to have found Dr Kaplan! He has seriously changed my life for the better!
Oct 8, 2025
He was friendly, addressed all my concerns, send my prescription nearly instantly, and was on time. 10/10.
Oct 3, 2025
Dr Kaplan always tries his best to take care of my issue.
Sep 19, 2025
My first appointment with my new PCP was very good.
Sep 18, 2025
We went over my issues and was given expectations and suggestions. And made referral
Sep 16, 2025
prompt, professional and intelligent.
Sep 12, 2025
Dr. Kaplan was friendly, knowledgeable, and sorry time listening to me and my questions. He asked follow up questions and explained things so I understood. Thank you, Dr Kaplan.
Sep 2, 2025
Entire health care team is consciousness and spot on while addressing my concerns!!!
Sep 2, 2025
He was very kind and conscientious. Post appointment he was responsive through the messaging portal and persevered on my behalf to get all the prescriptions I needed.
Aug 25, 2025
I appreciate the time Dr. Kaplan took to examine my wound and provide appropriate care and counsel.
Aug 25, 2025
Enjoy dealing with him. Have confidence in his ability to understand my situation.
Aug 19, 2025
Always encouraging and helpful.
Aug 18, 2025
I just enjoy the way he goes about his professionalism and makes you feel like you’re just talking to a doctor who knows exactly what to do. Very easy going which relaxes me.
Aug 18, 2025
Dr. Kaplan is great. Myself and my children all like him and see him as our primary care physician.
Aug 14, 2025
All good
Aug 10, 2025
Great Dr. Stops listen and discuss your issues.
takes time even at end day.
Jul 31, 2025
Great Dr. Glad finally have few later appointments for working people.
Jul 21, 2025
Office and nursing staff were friendly and helpful
Jul 21, 2025
He asked me about my medication and if I thought it needed adjustment to the Dosage, NOW I am thinking about it, good Doctor. đź‘Ť
Jul 21, 2025
I was seeing Dr. Kaplan about blood pressure issues, but while I was there, he ordered an EKG even though I had had one only about six weeks ago. It was a good thing he did because this EKG was very different from the last one, revealing a potential problem. He sent me straight to the ER and I was isn the hospital for two days.
Jul 16, 2025
I was surprised that Dr Kaplan and his team were unprepared and unaware that I had already had a pap smear.
Jul 14, 2025
Thorough and professional
Jul 14, 2025
Great doctor!
Jul 10, 2025
Absolutely too-notch experience. Dr Kaplan and staff were all awesome. Can’t wait to have this as my primary care facility!
Jul 10, 2025
Good service
Jul 3, 2025
He does a wonderful job responding to messages within the Patient Portal. He's exceptional at it!
Jun 29, 2025
Positive experiences
Jun 27, 2025
great job
Jun 23, 2025
I appreciate quick response to questions via patient portal as well
Jun 2, 2025
He provided the wellness guide lines, would like to have things seniors needed checked.
May 30, 2025
Good.
May 30, 2025
Always friendly and seem to care about everything I mentioned.
May 28, 2025
Everything was fine & professional
May 24, 2025
Excellent in every respect!
May 23, 2025
Everything was terrific.
May 19, 2025
Dr kaplan was on time. No waiting once I got into the room. Handle led my few issues efficiently. Making recommendations for meds to try etc. and also giving me steroid injections into my painful knee and hip.
May 15, 2025
The nurses tell me one thing and the doctor tells me another.
May 9, 2025
Grate.
May 7, 2025
everyone was grate.
May 6, 2025
Very pleased.
May 1, 2025
This was my initial visit. It was a good experience and I am definitely comfortable with continuing here.
May 1, 2025
ALL WAS GOOD
Apr 15, 2025
Thanks for the easy and informative annual medicare appointment