Jennifer Bender-Stafford, M.S.N., F.N.P.-B.C.
4.9 out of 5
243 verified ratings
243 Ratings, 76 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise the friendly, caring, and professional care at Jennifer Bender-Stafford's urgent care. Staff members (nurses, X-ray techs, reception) are repeatedly called kind, attentive, and knowledgeable; many comments note clear explanations, thoroughness, and consistent quality. Several families mention good experiences with pediatric care and accurate name pronunciation. Quick access and efficient service are frequently cited alongside compassionate provider interactions. Overall sentiment is highly positive and appreciative.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Apr 22, 2026
Was there anything that you feel was outstanding?
The stuff took time to listen to concerns and answer questions
Apr 22, 2026
What could have been done to improve your experience?
Everything
Apr 22, 2026
Was there anything that you feel was outstanding?
Took the time to explain everything to me.
What could have been done to improve your experience?
All great,
Apr 22, 2026
Was there anything that you feel was outstanding?
The nurses are so sweet and caring!
Apr 22, 2026
What could have been done to improve your experience?
Good experience
Apr 21, 2026
Was there anything that you feel was outstanding?
Penny and Jennifer were absolutely wonderful. So glad that I took the time to drive out to the Freeland site,
What could have been done to improve your experience?
From arrival to departure, everyone was great. Keep doing what you’re doing.
Apr 20, 2026
Was there anything that you feel was outstanding?
Very quick to be seen like usual
Apr 14, 2026
Was there anything that you feel was outstanding?
The team was very helpful and caring.
Apr 14, 2026
Was there anything that you feel was outstanding?
Kari was very helpful following up on medication showing on my file that was not mine. Finding out that someone else was filling scripts under my name that could have disqualified my DOT card and messed with my job. Big thank you for that
Apr 13, 2026
Was there anything that you feel was outstanding?
Everyone was very helpful and nice.
Apr 13, 2026
Was there anything that you feel was outstanding?
Nice place and better care
What could have been done to improve your experience?
Nothing good place
Apr 9, 2026
Was there anything that you feel was outstanding?
The staff is very caring
Apr 9, 2026
Was there anything that you feel was outstanding?
The nurse not making it all business, talking about everyday things. Gives it a more personal feel and not all business.
Apr 9, 2026
Was there anything that you feel was outstanding?
Quick and efficient visit
Mar 28, 2026
Was there anything that you feel was outstanding?
They explained medical conditions and medication if needed
What could have been done to improve your experience?
Just keep up good work
Mar 25, 2026
Was there anything that you feel was outstanding?
Great service
What could have been done to improve your experience?
Nothing, service was great
Mar 25, 2026
Was there anything that you feel was outstanding?
Patience and being so thorough! We appreciate being heard and not rushed through our visit!!
Mar 24, 2026
Was there anything that you feel was outstanding?
Time waiting is short and care is great!
Mar 24, 2026
Was there anything that you feel was outstanding?
How respectfully staff is and out going and showing they care
What could have been done to improve your experience?
Nothing the did great
Mar 17, 2026
Was there anything that you feel was outstanding?
X-ray technician is so kind and positive!
Mar 17, 2026
Was there anything that you feel was outstanding?
Everyone was caring.
Mar 14, 2026
Was there anything that you feel was outstanding?
Overall communication and care. Great people!!!
What could have been done to improve your experience?
Snap their fingers and make me better.
Mar 13, 2026
Was there anything that you feel was outstanding?
Everyone is super nice, I always come here when not feeling well! Very professional and light hearted and good moods from everyone!
What could have been done to improve your experience?
Not a thing! You guys are great!
Mar 3, 2026
Was there anything that you feel was outstanding?
Kindness
Mar 3, 2026
Was there anything that you feel was outstanding?
The team work.
Mar 2, 2026
Was there anything that you feel was outstanding?
My nurse practitioner and staff was amazing.
Feb 26, 2026
Was there anything that you feel was outstanding?
My nurse was very nice
Feb 25, 2026
Was there anything that you feel was outstanding?
The nurse was the nicest nurse we have had here, very good with my kids and kind.
Feb 23, 2026
Was there anything that you feel was outstanding?
Great customer service and always answer our questions
Feb 23, 2026
Was there anything that you feel was outstanding?
They were very thorough, and had some very good advise.
Feb 23, 2026
Was there anything that you feel was outstanding?
Communication was great
What could have been done to improve your experience?
Nothing comes to mind
Feb 23, 2026
Was there anything that you feel was outstanding?
Service was quick *eating back in a room and staff was very friendly and knowledgable.
What could have been done to improve your experience?
They were great.
Feb 18, 2026
Was there anything that you feel was outstanding?
The young lady that took my information very friendly and answered all my questions (Lisa) very nice personality made my visit wonderful
What could have been done to improve your experience?
Everything went very smoothly
Feb 18, 2026
Was there anything that you feel was outstanding?
Made sure my questions were answered. Also made sure I understood treatment.
Feb 18, 2026
Was there anything that you feel was outstanding?
Great customer service
Feb 15, 2026
What could have been done to improve your experience?
Had another Dr. on staff so wait times weren’t so long
Feb 9, 2026
Was there anything that you feel was outstanding?
The nurse was caring and kind- one of the many reasons I enjoy coming to this urgent care.
Feb 9, 2026
Was there anything that you feel was outstanding?
Our nurse was awesome with my daughter and even pronounced her name correctly
What could have been done to improve your experience?
Nithing
Feb 7, 2026
Was there anything that you feel was outstanding?
The staff is extremely friendly, thorough, and always willing to listen. We appreciate the care we receive from MyMichigan Freeland Urgent Care. Thank you for being so consistent in your care.
Feb 7, 2026
Was there anything that you feel was outstanding?
Quickly seen by doctor, staff was outstanding. Doctor Jennifer was caring, compassionate and easy to talk with, My experience was excellent and I received exceptional care.
What could have been done to improve your experience?
Nothing visit was perfect,
Feb 7, 2026
Was there anything that you feel was outstanding?
The health care providers at this urgent care are always so caring, thorough and respectful. They all took the time to explain each test given and made my daughter feel comfortable before administering each test. We left with a solid treatment plan and really appreciate the care we received.
What could have been done to improve your experience?
We had an unusually long wait time, but understood they were short staffed today.
Feb 6, 2026
Was there anything that you feel was outstanding?
Polite and professional staff
Feb 6, 2026
Was there anything that you feel was outstanding?
Fast service
Feb 6, 2026
Was there anything that you feel was outstanding?
Staff at Freeland always great
Feb 6, 2026
Was there anything that you feel was outstanding?
No not really
What could have been done to improve your experience?
No you guys did great
Feb 4, 2026
Was there anything that you feel was outstanding?
Provider was excellent and Lisa was so kind.
Feb 3, 2026
Was there anything that you feel was outstanding?
Every time I visit this facility, the staff is kind, knowledgeable, and efficient.
Feb 3, 2026
Was there anything that you feel was outstanding?
Everything was great
What could have been done to improve your experience?
Nothing it all went well
Dec 4, 2025
Was there anything that you feel was outstanding?
Nice nurse
Dec 2, 2025
Was there anything that you feel was outstanding?
Te staff here are very friendly