Jennifer Bender-Stafford, F.N.P.-B.C., M.S.N.
Acute Care
5694 Midland Road, (M-47)
Freeland, MI 48623 Directions
4.9 out of 5
229 verified ratings
229 Ratings, 95 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise the friendly, caring, and professional care at Jennifer Bender-Stafford's urgent care. Staff members (nurses, X-ray techs, reception) are repeatedly called kind, attentive, and knowledgeable; many comments note clear explanations, thoroughness, and consistent quality. Several families mention good experiences with pediatric care and accurate name pronunciation. Quick access and efficient service are frequently cited alongside compassionate provider interactions. Overall sentiment is highly positive and appreciative.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Sep 28, 2026
Was there anything that you feel was outstanding?
They talked through what they were doing and why
What could have been done to improve your experience?
I don’t think anything
Sep 28, 2026
Was there anything that you feel was outstanding?
Thanks for taking the time and having patience to answer the questions we had. Quick easy in easy out. Everyone was friendly and great atsmoshere.
What could have been done to improve your experience?
My experience was great. Nothing extra needed.
Sep 28, 2026
Was there anything that you feel was outstanding?
Just the overall attitude of my nurse. She was very sweet and smiley and you can’t help but let it rub off on you.
Sep 28, 2026
Was there anything that you feel was outstanding?
I come here any time my babies are sick. I know I can get in fast and everything is explained well to me
Aug 31, 2026
Was there anything that you feel was outstanding?
Everyone made me laugh and it’s not easy right now.
Aug 25, 2026
Was there anything that you feel was outstanding?
Thorough explanation of next steps and suggestions for prevention going forward.
Jul 27, 2026
Was there anything that you feel was outstanding?
Everyone was wonderful and made my two and a half year old feel very welcome.
What could have been done to improve your experience?
Less copay and better insurance with being a MyMichigan employee.
Jul 27, 2026
Was there anything that you feel was outstanding?
Quickness of care and explanation of treatment.
Jul 10, 2026
Was there anything that you feel was outstanding?
Friendly staff.
Jul 9, 2026
Was there anything that you feel was outstanding?
Nurse kerri
Jun 30, 2026
Was there anything that you feel was outstanding?
The staff was very friendly and personable.
Jun 23, 2026
Was there anything that you feel was outstanding?
Friendly and respectful. Treats you like a human and not another person in the door
Jun 19, 2026
Was there anything that you feel was outstanding?
Thanks!
Jun 11, 2026
Was there anything that you feel was outstanding?
The overall visit was professional and easy going
What could have been done to improve your experience?
Nothing everything was great
Jun 11, 2026
Was there anything that you feel was outstanding?
I love this urgent care. I drive from [CITY] to come here.
Jun 8, 2026
Was there anything that you feel was outstanding?
All of the staff is so friendly and helpful
Jun 3, 2026
Was there anything that you feel was outstanding?
Their care and interest in what was wrong.
May 28, 2026
Was there anything that you feel was outstanding?
Compassion./they didn’t make me feel like I was wasting their time.
May 28, 2026
Was there anything that you feel was outstanding?
Very appreciative of the care I received.
May 28, 2026
Was there anything that you feel was outstanding?
Amazing staff! Amazing care! Jennifer is a great doc and always so helpful and friendly Penny and Kerri are wonderful nurses with kind spirits- thank you for such great care! 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ and beyond Wonderful urgent care! Keep shining
What could have been done to improve your experience?
Don’t let the good ones leave 😊
May 28, 2026
Was there anything that you feel was outstanding?
Caregivers were all professional and kind.
What could have been done to improve your experience?
Cannot think of anything.
May 27, 2026
Was there anything that you feel was outstanding?
They were nice.
May 13, 2026
What could have been done to improve your experience?
Length of waiting room
May 13, 2026
Was there anything that you feel was outstanding?
The MA was great and very respectful toward my son
What could have been done to improve your experience?
All went well
May 11, 2026
Was there anything that you feel was outstanding?
They were very quick to listen to my symptoms and run my lab
May 11, 2026
What could have been done to improve your experience?
Shorter wait time
May 7, 2026
Was there anything that you feel was outstanding?
X-ray good job
May 6, 2026
Was there anything that you feel was outstanding?
Very nice and listen to what you have to say
What could have been done to improve your experience?
Nothing they were great
May 6, 2026
Was there anything that you feel was outstanding?
Everyone was friendly and nice.
What could have been done to improve your experience?
Everything was as expected.
May 2, 2026
Was there anything that you feel was outstanding?
Everything was great
May 2, 2026
Was there anything that you feel was outstanding?
Very kind and professional. Penny and Jen were Excellent!
May 2, 2026
Was there anything that you feel was outstanding?
Helping my anxious child before a standard test. Some providers could be annoyed or impatient but the nurse Carrie was very kind
What could have been done to improve your experience?
Had to wait almost 2 hours
Apr 28, 2026
Was there anything that you feel was outstanding?
The receptionist at the front counter Kyla s what very rude and has little respect and understanding of urgency and the low rating are from her disrespect etc.
What could have been done to improve your experience?
Better training on respect
Apr 27, 2026
Was there anything that you feel was outstanding?
Very quick and thorough!
Apr 27, 2026
Was there anything that you feel was outstanding?
They were very understanding and made great conversation while still doing there job.
What could have been done to improve your experience?
Nothing! It was a great overall experience!
Apr 22, 2026
Was there anything that you feel was outstanding?
The stuff took time to listen to concerns and answer questions
Apr 22, 2026
What could have been done to improve your experience?
Everything
Apr 22, 2026
Was there anything that you feel was outstanding?
Took the time to explain everything to me.
What could have been done to improve your experience?
All great,
Apr 22, 2026
Was there anything that you feel was outstanding?
The nurses are so sweet and caring!
Apr 22, 2026
What could have been done to improve your experience?
Good experience
Apr 21, 2026
Was there anything that you feel was outstanding?
Penny and Jennifer were absolutely wonderful. So glad that I took the time to drive out to the Freeland site,
What could have been done to improve your experience?
From arrival to departure, everyone was great. Keep doing what you’re doing.
Apr 20, 2026
Was there anything that you feel was outstanding?
Very quick to be seen like usual
Apr 14, 2026
Was there anything that you feel was outstanding?
The team was very helpful and caring.
Apr 14, 2026
Was there anything that you feel was outstanding?
Kari was very helpful following up on medication showing on my file that was not mine. Finding out that someone else was filling scripts under my name that could have disqualified my DOT card and messed with my job. Big thank you for that
Apr 13, 2026
Was there anything that you feel was outstanding?
Everyone was very helpful and nice.
Apr 13, 2026
Was there anything that you feel was outstanding?
Nice place and better care
What could have been done to improve your experience?
Nothing good place
Apr 9, 2026
Was there anything that you feel was outstanding?
The staff is very caring
Apr 9, 2026
Was there anything that you feel was outstanding?
The nurse not making it all business, talking about everyday things. Gives it a more personal feel and not all business.
Apr 9, 2026
Was there anything that you feel was outstanding?
Quick and efficient visit
Mar 28, 2026
Was there anything that you feel was outstanding?
They explained medical conditions and medication if needed
What could have been done to improve your experience?
Just keep up good work