Baldwin-Dufour, Toni FNP
Family Medicine
BJC Medical Group Convenient Care at Swansea
IL 62226 Directions
4.7 out of 5
188 verified ratings
188 Ratings, 68 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Dec 20, 2025
Was there anything that you feel was outstanding?
We all do it Tony is an amazing practitioner. She went out of her way to be sure I had the medication that I needed.
Dec 12, 2025
Was there anything that you feel was outstanding?
All staff were knowledgeable and helpful
Dec 11, 2025
Was there anything that you feel was outstanding?
NURSE PRACTITIONER Tomi was very knowledgeable and listened with understanding and care for individuals circumstances.
Dec 9, 2025
Was there anything that you feel was outstanding?
All of the staff I interacted with and the NP were friendly and kind
Dec 5, 2025
Was there anything that you feel was outstanding?
Dr Toni listened to my rants and was very nice and thorough
Dec 5, 2025
Was there anything that you feel was outstanding?
All of the staff was kind and professional.
What could have been done to improve your experience?
N/A
Dec 3, 2025
Was there anything that you feel was outstanding?
The team did a great job.
What could have been done to improve your experience?
Great job
Dec 2, 2025
Was there anything that you feel was outstanding?
Friendly and listen to my concerns. Everyone was great
Dec 1, 2025
Was there anything that you feel was outstanding?
All, staff,was,Great...
What could have been done to improve your experience?
0
Nov 26, 2025
Was there anything that you feel was outstanding?
Great staff friendly professional knowledgable caring
Nov 25, 2025
Was there anything that you feel was outstanding?
Dr. Baldwin and staff were wonderful. Very professional and reassuring about my troubles.
What could have been done to improve your experience?
Nothing. Everything was wonderful .
Nov 21, 2025
Was there anything that you feel was outstanding?
Toni
What could have been done to improve your experience?
None
Nov 21, 2025
Was there anything that you feel was outstanding?
All were awesome!
What could have been done to improve your experience?
N/A
Nov 17, 2025
Was there anything that you feel was outstanding?
No
What could have been done to improve your experience?
It’s fine as it is.
Nov 11, 2025
Was there anything that you feel was outstanding?
Toni and the whole team were excellent!😊
What could have been done to improve your experience?
Nothing
Nov 11, 2025
Was there anything that you feel was outstanding?
No
What could have been done to improve your experience?
Nothing that I can recommend
Nov 6, 2025
Was there anything that you feel was outstanding?
I felt very comfortable with the staff and they explained everything thoroughly.
What could have been done to improve your experience?
N/a
Nov 6, 2025
Was there anything that you feel was outstanding?
Overall, staff was friendly & attentive to my needs.
Nov 3, 2025
Was there anything that you feel was outstanding?
Great team they were all excellent and so friendly!!!
What could have been done to improve your experience?
Nothing
Nov 3, 2025
Was there anything that you feel was outstanding?
Everyone there seemed very friendly. .
What could have been done to improve your experience?
Thank the doctor for her care. She was great!
Oct 28, 2025
Was there anything that you feel was outstanding?
no
What could have been done to improve your experience?
explanation could have been more specific regarding my condition
Oct 25, 2025
Was there anything that you feel was outstanding?
No
What could have been done to improve your experience?
Nothing
Oct 24, 2025
Was there anything that you feel was outstanding?
Everyone
What could have been done to improve your experience?
Nothing
Oct 24, 2025
What could have been done to improve your experience?
Nothing at all. Professionalism was shown during my entire visit
Oct 20, 2025
Was there anything that you feel was outstanding?
None
What could have been done to improve your experience?
Nothing
Oct 18, 2025
Was there anything that you feel was outstanding?
The NP and her N.A. was very knowledgeable caring and professional
What could have been done to improve your experience?
Nothing I
Oct 13, 2025
Was there anything that you feel was outstanding?
Great
What could have been done to improve your experience?
Great
Oct 7, 2025
Was there anything that you feel was outstanding?
Only waited a few minutes.Staff courteous and professional.
What could have been done to improve your experience?
Can’t think of anything.
Sep 29, 2025
Was there anything that you feel was outstanding?
Personalble and assured me that the two of us would get my issue figured out together
What could have been done to improve your experience?
Visit was perfect as well as staff
Sep 29, 2025
Was there anything that you feel was outstanding?
All of the staff members were very friendly and professional.
What could have been done to improve your experience?
Nothing
Sep 29, 2025
Was there anything that you feel was outstanding?
All the staff greeted me with a smile and were very professional. Dr Tony made me feel very comfortable and answer all my medical questions.
What could have been done to improve your experience?
NA
Sep 29, 2025
Was there anything that you feel was outstanding?
Everyone was polite and respectful and just wonderful
What could have been done to improve your experience?
I can’t think of anything they were polite - didn’t keep me waiting - and explained everything
Sep 17, 2025
Was there anything that you feel was outstanding?
Everyone very kind and courteous.
What could have been done to improve your experience?
Nothing.
Sep 10, 2025
Was there anything that you feel was outstanding?
They all were.
What could have been done to improve your experience?
Nothing
Sep 5, 2025
Was there anything that you feel was outstanding?
Toni Sue Baldwin-Dufour
What could have been done to improve your experience?
Nothing.
Sep 5, 2025
Was there anything that you feel was outstanding?
The entire staff gave excellent care and attention to my needs. The service was quick but thorough.
What could have been done to improve your experience?
Nothing
Sep 4, 2025
Was there anything that you feel was outstanding?
The staff and the physician were amazing.
What could have been done to improve your experience?
Nothing it was great!
Aug 30, 2025
Was there anything that you feel was outstanding?
Great
What could have been done to improve your experience?
Great
Aug 29, 2025
Was there anything that you feel was outstanding?
Everyone was extremely friendly and answered all my questions.
What could have been done to improve your experience?
Not a thing.
Aug 26, 2025
Was there anything that you feel was outstanding?
Dr. Toni was very professional and attentive to my concerns and gave me options to choose from for treatment.
What could have been done to improve your experience?
Nothing.
Aug 22, 2025
Was there anything that you feel was outstanding?
The doctor and Dasia staff were great.
Aug 21, 2025
Was there anything that you feel was outstanding?
I was impressed by the service I received. I was very sick with a virus and all the medical staff were sympathetic and eager to make me feel better.
What could have been done to improve your experience?
Nothing
Aug 21, 2025
Was there anything that you feel was outstanding?
I was very impressed with Toni Baldwin-Defour. She was professional, but was also very open to listening to me as a patient. I would like to be able to reach her for routine care.
What could have been done to improve your experience?
N/A
Aug 19, 2025
Was there anything that you feel was outstanding?
No one rushed off to see another patient
Aug 15, 2025
Was there anything that you feel was outstanding?
My interaction with Toni was amazing. Not only did she address the reason why I was there but she took great care in reviewing ongoing medical conditions that I have. It was obvious that she is an incredible provider who wanted to ensure she treated my present concern but also my overall well-being. I'd rate her 100 stars if it was as option.
What could have been done to improve your experience?
Nothing. Great experience!
Aug 15, 2025
Was there anything that you feel was outstanding?
All employees were GREAT!
What could have been done to improve your experience?
Nothing.
Aug 11, 2025
Was there anything that you feel was outstanding?
Genuine kindness is such a rarity and I truly appreciate just how sweet and kind everyone was. They were patient with my questions and answered each one with patience and sincerity!
Aug 8, 2025
Was there anything that you feel was outstanding?
All staff members were excellent
What could have been done to improve your experience?
Everything was good
Aug 7, 2025
Was there anything that you feel was outstanding?
PA Toni was kind listened to all symptoms, repeated all instructions and asked for questions.
What could have been done to improve your experience?
Nothing
Aug 7, 2025
Was there anything that you feel was outstanding?
Entire staff was very friendly