Baldwin-Dufour, Toni FNP
Family Medicine
BJC Medical Group Convenient Care at Swansea
IL 62226 Directions
4.6 out of 5
274 verified ratings
274 Ratings, 64 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jul 26, 2026
What else would you like to say about your experience?
Very nice staff. NP was very nice and thorough.
Jul 23, 2026
What else would you like to say about your experience?
Dr. Tony was phenomenal ! She explained everything to me very well and made me feel like she cared. Even the staff were extremely nice to me . I would definitely come back here and recommend them to anyone I know that wants excellent care.
Jul 13, 2026
What else would you like to say about your experience?
Everything was good except wait time after admitted to exam room. Vitals were taken, but sat for quite a while waiting for nurse practitioner. Otherwise , all was good
Jul 13, 2026
What else would you like to say about your experience?
The main provider was excellent in every way.
Jul 9, 2026
What else would you like to say about your experience?
I absolutely love the ease and convenience of the convenient care, it is always quick with attention to detail. I have never left feeling frustrated that I wasn’t heard or that the problem/issue was not resolved or treated
Jul 8, 2026
What else would you like to say about your experience?
First time for me at an urgent care. I appreciated being seen within five minutes of my arrival.
Jul 1, 2026
What else would you like to say about your experience?
Everyone was very friendly and helpful. I had never been to this clinic but will definitely return in the future.
Jun 29, 2026
What else would you like to say about your experience?
The NP was listened to me explain my symptoms and let me now what I needed to do to resolve the issue. All were very caring and treated me as an individual. Kudos to them!!!
Jun 27, 2026
What else would you like to say about your experience?
I like from the moment I walked in I was attended to. Everyone was respectful and professional. Thank you
Jun 25, 2026
What else would you like to say about your experience?
Very friendly, courteous from the reception to the exam room. Glad I went.
Jun 16, 2026
What else would you like to say about your experience?
It was great. Everyone was very nice!!
Jun 2, 2026
What else would you like to say about your experience?
The nurse practitioner was kind enough to not only treat the symptoms I was having, but also review potential side effects from the treatment that was prescribed.
May 20, 2026
What else would you like to say about your experience?
The doctor was amazing.
May 20, 2026
What else would you like to say about your experience?
On time for appointment. Very courteous and kind to me
May 13, 2026
What else would you like to say about your experience?
My first experience visiting and I will definitely be coming back. They honored my appointment time. The staff was friendly and I was able to get treatment quickly.
May 6, 2026
What else would you like to say about your experience?
It was a great experience. Fast, courteous, and thorough.
May 6, 2026
What else would you like to say about your experience?
Very smooth getting in and out.
May 4, 2026
What else would you like to say about your experience?
I was very pleased with my visit. I was very pleased with the service that I received and I would definitely go back. This was the second time I had been there.
May 1, 2026
What else would you like to say about your experience?
Attending was very good about explaining the meds she prescribed and the side affects. She was very understanding about the pain i was in. Completely would recommend this site for care.
Apr 29, 2026
What else would you like to say about your experience?
I would recommend this to anyone and I would come back with any issue that I have. It was very thorough, fast, and efficient. Thank you.
Apr 28, 2026
What else would you like to say about your experience?
Appreciate the short wait time.
Apr 28, 2026
What else would you like to say about your experience?
Great job
Apr 27, 2026
What else would you like to say about your experience?
I was totally impressed with the courtesy, and professionalism that I was not expecting. Thank you for providing a clean and welcoming facility when your care taker is unavailable!
Apr 16, 2026
What else would you like to say about your experience?
Everybody did real good. Everybody was real friendly.
Dec 20, 2025
Was there anything that you feel was outstanding?
We all do it Tony is an amazing practitioner. She went out of her way to be sure I had the medication that I needed.
Dec 18, 2025
Was there anything that you feel was outstanding?
My care provider, very caring.
Dec 12, 2025
Was there anything that you feel was outstanding?
All staff were knowledgeable and helpful
Dec 11, 2025
Was there anything that you feel was outstanding?
NURSE PRACTITIONER Tomi was very knowledgeable and listened with understanding and care for individuals circumstances.
Dec 9, 2025
Was there anything that you feel was outstanding?
All of the staff I interacted with and the NP were friendly and kind
Dec 5, 2025
Was there anything that you feel was outstanding?
Dr Toni listened to my rants and was very nice and thorough
Dec 5, 2025
Was there anything that you feel was outstanding?
All of the staff was kind and professional.
What could have been done to improve your experience?
N/A
Dec 3, 2025
Was there anything that you feel was outstanding?
The team did a great job.
What could have been done to improve your experience?
Great job
Dec 2, 2025
Was there anything that you feel was outstanding?
Friendly and listen to my concerns. Everyone was great
Dec 1, 2025
Was there anything that you feel was outstanding?
All, staff,was,Great...
What could have been done to improve your experience?
0
Nov 26, 2025
Was there anything that you feel was outstanding?
Great staff friendly professional knowledgable caring
Nov 25, 2025
Was there anything that you feel was outstanding?
Dr. Baldwin and staff were wonderful. Very professional and reassuring about my troubles.
What could have been done to improve your experience?
Nothing. Everything was wonderful .
Nov 21, 2025
Was there anything that you feel was outstanding?
Toni
What could have been done to improve your experience?
None
Nov 21, 2025
Was there anything that you feel was outstanding?
All were awesome!
What could have been done to improve your experience?
N/A
Nov 17, 2025
Was there anything that you feel was outstanding?
No
What could have been done to improve your experience?
It’s fine as it is.
Nov 11, 2025
Was there anything that you feel was outstanding?
Toni and the whole team were excellent!😊
What could have been done to improve your experience?
Nothing
Nov 11, 2025
Was there anything that you feel was outstanding?
No
What could have been done to improve your experience?
Nothing that I can recommend
Nov 6, 2025
Was there anything that you feel was outstanding?
I felt very comfortable with the staff and they explained everything thoroughly.
What could have been done to improve your experience?
N/a
Nov 6, 2025
Was there anything that you feel was outstanding?
Overall, staff was friendly & attentive to my needs.
Nov 3, 2025
Was there anything that you feel was outstanding?
Great team they were all excellent and so friendly!!!
What could have been done to improve your experience?
Nothing
Nov 3, 2025
Was there anything that you feel was outstanding?
Everyone there seemed very friendly. .
What could have been done to improve your experience?
Thank the doctor for her care. She was great!
Oct 28, 2025
Was there anything that you feel was outstanding?
no
What could have been done to improve your experience?
explanation could have been more specific regarding my condition
Oct 25, 2025
Was there anything that you feel was outstanding?
No
What could have been done to improve your experience?
Nothing
Oct 24, 2025
Was there anything that you feel was outstanding?
Everyone
What could have been done to improve your experience?
Nothing
Oct 24, 2025
What could have been done to improve your experience?
Nothing at all. Professionalism was shown during my entire visit
Oct 20, 2025
Was there anything that you feel was outstanding?
None
What could have been done to improve your experience?
Nothing