Baldwin-Dufour, Toni FNP
Family Medicine
BJC Medical Group Convenient Care at Swansea
IL 62226 Directions
4.6 out of 5
270 verified ratings
270 Ratings, 75 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
May 20, 2026
What else would you like to say about your experience?
The doctor was amazing.
May 20, 2026
What else would you like to say about your experience?
On time for appointment. Very courteous and kind to me
May 13, 2026
What else would you like to say about your experience?
My first experience visiting and I will definitely be coming back. They honored my appointment time. The staff was friendly and I was able to get treatment quickly.
May 6, 2026
What else would you like to say about your experience?
It was a great experience. Fast, courteous, and thorough.
May 6, 2026
What else would you like to say about your experience?
Very smooth getting in and out.
May 4, 2026
What else would you like to say about your experience?
I was very pleased with my visit. I was very pleased with the service that I received and I would definitely go back. This was the second time I had been there.
May 1, 2026
What else would you like to say about your experience?
Attending was very good about explaining the meds she prescribed and the side affects. She was very understanding about the pain i was in. Completely would recommend this site for care.
Apr 29, 2026
What else would you like to say about your experience?
I would recommend this to anyone and I would come back with any issue that I have. It was very thorough, fast, and efficient. Thank you.
Apr 28, 2026
What else would you like to say about your experience?
Appreciate the short wait time.
Apr 28, 2026
What else would you like to say about your experience?
Great job
Apr 27, 2026
What else would you like to say about your experience?
I was totally impressed with the courtesy, and professionalism that I was not expecting. Thank you for providing a clean and welcoming facility when your care taker is unavailable!
Apr 16, 2026
What else would you like to say about your experience?
Everybody did real good. Everybody was real friendly.
Dec 20, 2025
Was there anything that you feel was outstanding?
We all do it Tony is an amazing practitioner. She went out of her way to be sure I had the medication that I needed.
Dec 18, 2025
Was there anything that you feel was outstanding?
My care provider, very caring.
Dec 12, 2025
Was there anything that you feel was outstanding?
All staff were knowledgeable and helpful
Dec 11, 2025
Was there anything that you feel was outstanding?
NURSE PRACTITIONER Tomi was very knowledgeable and listened with understanding and care for individuals circumstances.
Dec 9, 2025
Was there anything that you feel was outstanding?
All of the staff I interacted with and the NP were friendly and kind
Dec 5, 2025
Was there anything that you feel was outstanding?
Dr Toni listened to my rants and was very nice and thorough
Dec 5, 2025
Was there anything that you feel was outstanding?
All of the staff was kind and professional.
What could have been done to improve your experience?
N/A
Dec 3, 2025
Was there anything that you feel was outstanding?
The team did a great job.
What could have been done to improve your experience?
Great job
Dec 2, 2025
Was there anything that you feel was outstanding?
Friendly and listen to my concerns. Everyone was great
Dec 1, 2025
Was there anything that you feel was outstanding?
All, staff,was,Great...
What could have been done to improve your experience?
0
Nov 26, 2025
Was there anything that you feel was outstanding?
Great staff friendly professional knowledgable caring
Nov 25, 2025
Was there anything that you feel was outstanding?
Dr. Baldwin and staff were wonderful. Very professional and reassuring about my troubles.
What could have been done to improve your experience?
Nothing. Everything was wonderful .
Nov 21, 2025
Was there anything that you feel was outstanding?
Toni
What could have been done to improve your experience?
None
Nov 21, 2025
Was there anything that you feel was outstanding?
All were awesome!
What could have been done to improve your experience?
N/A
Nov 17, 2025
Was there anything that you feel was outstanding?
No
What could have been done to improve your experience?
It’s fine as it is.
Nov 11, 2025
Was there anything that you feel was outstanding?
Toni and the whole team were excellent!😊
What could have been done to improve your experience?
Nothing
Nov 11, 2025
Was there anything that you feel was outstanding?
No
What could have been done to improve your experience?
Nothing that I can recommend
Nov 6, 2025
Was there anything that you feel was outstanding?
I felt very comfortable with the staff and they explained everything thoroughly.
What could have been done to improve your experience?
N/a
Nov 6, 2025
Was there anything that you feel was outstanding?
Overall, staff was friendly & attentive to my needs.
Nov 3, 2025
Was there anything that you feel was outstanding?
Great team they were all excellent and so friendly!!!
What could have been done to improve your experience?
Nothing
Nov 3, 2025
Was there anything that you feel was outstanding?
Everyone there seemed very friendly. .
What could have been done to improve your experience?
Thank the doctor for her care. She was great!
Oct 28, 2025
Was there anything that you feel was outstanding?
no
What could have been done to improve your experience?
explanation could have been more specific regarding my condition
Oct 25, 2025
Was there anything that you feel was outstanding?
No
What could have been done to improve your experience?
Nothing
Oct 24, 2025
Was there anything that you feel was outstanding?
Everyone
What could have been done to improve your experience?
Nothing
Oct 24, 2025
What could have been done to improve your experience?
Nothing at all. Professionalism was shown during my entire visit
Oct 20, 2025
Was there anything that you feel was outstanding?
None
What could have been done to improve your experience?
Nothing
Oct 18, 2025
Was there anything that you feel was outstanding?
The NP and her N.A. was very knowledgeable caring and professional
What could have been done to improve your experience?
Nothing I
Oct 13, 2025
Was there anything that you feel was outstanding?
Great
What could have been done to improve your experience?
Great
Oct 7, 2025
Was there anything that you feel was outstanding?
Only waited a few minutes.Staff courteous and professional.
What could have been done to improve your experience?
Can’t think of anything.
Sep 29, 2025
Was there anything that you feel was outstanding?
Personalble and assured me that the two of us would get my issue figured out together
What could have been done to improve your experience?
Visit was perfect as well as staff
Sep 29, 2025
Was there anything that you feel was outstanding?
All of the staff members were very friendly and professional.
What could have been done to improve your experience?
Nothing
Sep 29, 2025
Was there anything that you feel was outstanding?
All the staff greeted me with a smile and were very professional. Dr Tony made me feel very comfortable and answer all my medical questions.
What could have been done to improve your experience?
NA
Sep 29, 2025
Was there anything that you feel was outstanding?
Everyone was polite and respectful and just wonderful
What could have been done to improve your experience?
I can’t think of anything they were polite - didn’t keep me waiting - and explained everything
Sep 17, 2025
Was there anything that you feel was outstanding?
Everyone very kind and courteous.
What could have been done to improve your experience?
Nothing.
Sep 10, 2025
Was there anything that you feel was outstanding?
They all were.
What could have been done to improve your experience?
Nothing
Sep 5, 2025
Was there anything that you feel was outstanding?
Toni Sue Baldwin-Dufour
What could have been done to improve your experience?
Nothing.
Sep 5, 2025
Was there anything that you feel was outstanding?
The entire staff gave excellent care and attention to my needs. The service was quick but thorough.
What could have been done to improve your experience?
Nothing
Sep 4, 2025
Was there anything that you feel was outstanding?
The staff and the physician were amazing.
What could have been done to improve your experience?
Nothing it was great!